Terrible experience. I definitely won't be using this place again. My dog became very skittish when…read morewe walked through the door and now I know why. All the dogs that were being boarded or groomed seemed very upset or in stress and the staff spoke to them very unkindly. I used the U-Do option for bathing my dog and we were put in a room that was about the size of a closet. I was told to clean out the tub and drain of hair and when I did, I noticed that the last person to use the tub had not done so. All this and I was charged $28. For washing my dog myself? That's a tad ridiculous.

To be honest I have used this grooming service for years,. The last time I went there and picked up…read morefrom a different groomer, we got a very negative response from the groomer that we didn't brush our dog properly(we do brush our dog) and lectured for 20 minutes by her and the receptionist. The receptionist said "did you not know that you had to brush your dog?" (very unprofessional). This particular groomer was very negative as well as the receptionist. almost 175 dollars later. It is very unfortunate that this is how the customer service is, because the groom was nice and we have used their service for many years I have heard this from others as well.

My dogs are so excited to go for grooming!!! The staff are so caring and genuine!! I will…read moredefinitely be bringing my dogs back here

Amanda is the best! I trust her completely with my furry…read morefamily members and my home. Her professionalism is outstanding! She has been pet sitting for years and years. She is certified in Pet First Aid, always reliable & gives us detailed daily reports AND sends us pictures of our animals while she's taking care of them. Also she's insured and bonded. YES I recommend her!!!!! :-D

Amanda is a wonderful pet sitter and I trust her with my furbaby Lilly implicitly…read more She has sat for us twice now and I came home and found a happy cat both times. She will sit with and play with your furbaby for as long as you want - usually an hour or 1/2 hour ea day. She even takes the time to send you pictures of your pet thru email. This time she even trimmed Lilly's toenails!! Great Girl, great service - elissa anthony

I moved to Kamloops in April and made an appointment to have an examination and get prescription…read morefor my dog who has heart disease. The vet that looked at my dog did not do it in front of me and I had no clue exactly what kind of examination was given all I know is I had paid for an exam and had paid for the toenails to be cut and also the dew claws to be cut and they were not done as I had taken my dog for grooming and the groomer told me and showed me that the nails were not done. The communication at this Clinic is terrible. I asked to have my prescription for my dog refilled and they are holding my dog hostage basically by saying he has to come in for an examination. He had just been in allegedly for an examination. I do not trust those vets at all and I would never ever recommend them and now they won't even see me because I'm letting them know how I feel about them. Yes I used the freaking word not the actual f word but I was very upset and could not control my anger towards them. I called my vet in Vernon and there's not an issue with getting my prescription refilled and if I have to drive to Vernon to have better service I will.

It can be difficult to find boarding for rabbits her as many places only take cats and dogs…read more Luckily TLC is willing to take in animals of all kinds. I've seen everything from iguanas to rabbits to parrots when I've dropped my girl off. The small animals all stay in the "cat house" which is a separate building from where all the dogs spend the night. This is great because it means they're away from all the sounds and smells of the dogs that could stress them out. All of the cats get a separate room while the miscellaneous small animals are housed in various cages. The cat house also has a nice fenced in patio area to give all of the animals some outdoor time when they visit. The booking process is easy. If you are a returning guest, everything can be done online and it's easy to change bookings if your circumstances change. New guests need to call the first time and they're always willing to give a tour before you commit to a booking. TLC for Pets is one of the best boarders I have ever worked with! The staff are all friendly and helpful and I am completely confident that they take excellent care of my rabbit. When I've picked her up from other places, she'll be stressed out and shedding like crazy but she always seems calm and carefree after a visit to TLC.

the only thing I can say about this business is that it revolves around the owner..We were invited…read moreto see if OUR dogs would fit in with her regulars..and on the site some days aren't available etc etc..I am guessing they have 'regulars' whom they do not want to upset. Fine..am sure you are running a high end business and many clients are very happy..as for your marketing and what you tell people you won't accommodate or tolerate any animal that doesn't behave..most do I just find your attitude is not really that friendly..good luck to you but I won't be recommending you to any of my high end friends...

I see my review from 2020 has been removed,so I will resubmit to benefit all dog owners for the…read morewell being of their pet.I'll summarize to keep this condensed. I have observed this owner while he was 'one on one' at his business outside with a smaller breed dog get abusive by pulling on it's leash so hard that the dog was lifted from the ground.This continued several times as I observed from my vehicle. This continued until I could not stand to watch any further.I am a owner of a large breed canine and have for most of my life.I am skilled and educated in the training processes and what I had observed was abuse.It should be noted that this owner has an abusive and unacceptable method of dog training as part of his repertoire from what I observed. Having also observed this owner of this business and his aggressive and dangerous driving habits speeding and cutting in an out of traffic now realize,not only is the owner of this business a liability to to health and safety of animals brought here,but also to the safety of Kamloops motorists. I continue to be disgusted that an individual of such a self absorbed ego remains to continue doing what he does.

This facility had my dog for 5 days. My happy, energetic pup was returned to me underweight,…read moredirty, lethargic and a bag of food barely touched. We were only informed at pick up that she had vomitted (not at the time it happened). After a day of not recovering at home, we took her to the vet where she was diagnosed w kennel cough. I get that this is a risk in boarding facilities, but that no one bothered to notice her obvious decline in health over only 5 days and no one bothered to notify me is a severe lack in care. I called them a few days after vet exam, left a message to contact me and no one bothered to. Would NEVER recommend and would NEVER go back.

The care here is unparalleled, truly one-of-a-kind. Dr. Puri, Lana, Amanda, and everyone else at…read morethe practice provide exceptional care. My cat has required ongoing care for several different conditions and through it all they have gone above and beyond in their care, answering questions, and being accommodating. I could not recommend this practice enough for anyone with a cat.

If you own a cat, or cats, this vet clinic is the ONLY one that you should ever think about going…read moreif you live in Kamloops, heck even if you have to drive a little from out of town to get here, its well worth the trip. I have been a cat owner for almost 20 years and I have been to countless vets during those years, some of those experiences have been horrific, others I would have called very good until I went to this Vet Clinic, and they have completely raised the bar at what a great experience at the Vet actually is after experiencing the absolutely amazing customer service, kindness, caring, consideration and the genuine love for felines that everyone who works at this Vet Clinic has. You can tell as soon as you walk in everyone who works there absolutely loves cats, you can tell they want what is best for the animal and the Vets as well as the veterinary assistants are all extremely knowledgeable and I have never once gotten the feeling as if they were unsure or perhaps didn't know what they were talking about (which unfortunately is a feeling Ive gotten many times in the past at other places) They also have extremely fair pricing and they don't add on extra items that are unnecessary in order to line their pockets. The thing that made me really really love them was the was things were dealt with after having to sadly have my best friend, my 14 year old Siamese put to sleep. They were beyond empathetic and helpful, both emotionally as well as practically, helping to figure out all the final arrangements without feeling at all rushed. I was absolutely shocked and surprised to get a lovely card in the mail from their office about a week later losing my cat. This card was not some generic, computer typed message that they send to every pet owner who loses an animal, but literally signed by at least five or six different staff members with genuine with messages of sympathy for the loss of my cat. It made me cry and I will keep it forever. As if this wasnt all great enough, I just now got an email saying that they have my cats paw prints and I can pick them up anytime...That wasnt even something I was aware that they did, but Im beyond thankful that they did and I can have something else to remember him by. Seriously, if you have a cat go here don't even think twice, you and your cat(s) thank me later. My hairless cat, Butter Chicken actually loves going there. He gets sooooo much love and attention every time he goes there, Im pretty sure he thinks hes a superstar at this point. :) Thank you so so much The Cat Hospital of Kamloops for your caring and compassion.

Kandace is truly the best groomer I have had experience with. Her skills and compassion for the…read morepets she caters to have grown to excellence in the time my pets and I have known her. I have, on occasion, been to other groomers and now remember those experiences to remind me why Kandace is the best. You will not be disappointed.........J.

From the owner: Paws-N-Tails Dog Grooming first opened its doors for business in 1990. Paws-N-Tails has been owned…read moreby Krystal since June of 2017. Krystal has a passion for dogs and making them feel and look their best.