Services - PetSmart
Bath and groom only
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First time at this PetSmart on Katy freeway was because a nearby Petco closed early. Oh well. So I'm trying PetSmart and loved it. My cat is in his senior age and requires a very specific diet. I found this pet food store being on the route going home in Chinatown. It's ideal to come here after shopping at IKEA. The website has very accurate inventory about cat foods. So here I was to buy what I needed. As far as cat food is concerned, their shelves are more organized and more stuff to buy than all the Petco stores I have shopped combined. Cashier was pretty friendly and introduced me to the rewards program. I am loving it so far.
Awesome service, great selection of items for all household species, perfect location and good prices. Get their app to earn points and track favorite items plus shop online. They also have kitty dorms with babies needing adoption.
I brought my two Australian shepherds in for a scheduled and confirmed haircut/bath. One is deaf. I told them in person several times, in the notes while booking, and they even have it on file because he was groomed there before. They wouldn't accept the 7 month old puppy's rabies tags even though it had the traceable number, his name tag attached, and the current year. So i left with the knowledge that only of my dogs (the deaf one) would get groomed. I just wanted a profile trip to clean up around his belly and paws. The groomer says that there's no matting but they'll brush him out (even though he just had a blowout at another salon) and that she's going to go ahead and add a dematting charge and only remove it if brushing takes less that 10 mins. Mind you, part of the haircut has a 15 minute brushing session anyway so she just wanted to charge me extra. They take my dog back with my personal slip lead and don't return it. Most Petsmarts take everything off before they even do the health and matting check. Anyway, I get a call about an hour later saying that my dog is "moving around too much" and the groomer thinks my dog will get injured. She says that if something happens, the Banfield vet is closed so they would have to go to the emergency center. I asked if they had or were just going to do a bath then and they said "no because we don't want the mattes to get tight" like what???? I didn't hear her confirm that there was any matting and I even told her that he JUST rolled in grass and got some stickers/burs in his fur which were very visible. I asked again and she gave me the same answer. When I picked him up, he was screaming his head off so loud that I could hear him from the front of the store. He didn't stop until he walked through the swing door and saw me. He had foamy drool around his mouth and wide panicked eyes. The person that brought him out said that he "pooped all up in his crate" which is very unlike him. I apologized on his behalf. They said it's okay and that they had baggies to clean up. So this didn't JUST happen. He pooped himself before they called me and didn't tell me. The groomer said that I could bring him back in the middle of the week so they had more time and to schedule early so the vet could be there if he got hurt. Like bro...do you plan on hurting my dog? Then they suggested I take him to the vet to get put under or give him meds to calm him down. I thanked them as a polite goodbye and walked out. As the door is closing, I hear them start talking shut about my deaf dog saying "thank god" that he's gone. I get in the car and realize that the smell I was smelling throughout our trek back was HIM. The DIDNT EVEN WIPE HIM CLEAN BEFORE GIVING HIM BACK!!!! So I brought my dog in for a haircut just to leave with him traumatized to the point of pooping on himself AND they didn't even have the decency to even use a baby wipe. There were legit turd single berries on him that he smeared all over me and my car. This dog has been bathed and/or groomed monthly by myself and other professionals. I'm also a dog trainer and work at a facility where he attends events regularly including other dogs training sessions. He is not anxious, reactive, mean, or overly wiggly. It's a dog that can and has been handled by everyone at my workplace (20+ dog professionals). Suffice to say these groomers were lazy and didn't bother to take their time with a special needs pet. Instead they chunked him in a crate and stressed him out before during and after to the point of involuntary bowel movement All of the pictures were taken once I got home. There's also poop smears in my car. Lots of them. Again, not even a baby wipe to get the poop off him.
Not to be confused with the place where Dave Gahan shops: that's DepecheMart. This is a pretty awesome location of PetSmart that Barbie goes to all the time whenever we're in the Memorial City area. I'm not sure what it does that makes it better than the others but we both agree that it just feels better than some of the ones that are closer to our house. So we'll drive extra to shop at this one sometimes. Bae says: I really like this Petsmart. Over the summer, my cats got heavily infested with fleas, and I needed to replace a worn out flea comb. This store had my favorite flea comb in stock. They have lots of food and toys for the fur babies. They hate the flea comb, though. (Notice she uses American spellings. Nice one Bae. Way to not be British.) I'd give it 5 stars if it wasn't a big box chain and so expensive.
I get my dog groomed here pretty regularly. I've never had any issues and I'm quite friendly with most of the employees. However when I say that Sindy the salon manager had the audacity to publicly post this I was absolutely disgusted at the lack of professionalism and the blatant disrespect of not only her coworkers but her father. I don't know a single grown up that will call their daddy in to clean what her employees should be cleaning. Someone that can't appropriately lead and keep coworkers happy and disciplined has no business being a manager. Someone that acts this childish I will not trust my dog too. Unfortunately I will be switching to another grooming facility because if she can't handle her own people, I don't see how she handles dogs especially when I know how much of a handful they can be on the table. DONT USE SINDY
OMG! I am terrified... My family and friends warned me about taking my sweet baby to get groomed here and now she looks like she has a black eye. I love this Petsmart everyone always seem so nice but this is what she looks like. Im not happy at all... I asked to just trim the hair around eyes so she can see not cut down and I specifically told her that several times. IDK what to do. My poor baby!
I guess I never submitted this... 3 of my pets are Banfield and PetSmart LOVE because of their employees and services. I got my first puppy 7wks ago and prior to getting her Belinda and Maddie helped me get all her and my nesting ready...make sure you get the coupon book...well worth it and also go to Petsmart online prior to buying something and put in your cart to save as they'll honor it at the counter. THEN...she just passed her first training sessions (I got private, but she has been socializing with other dogs and cats). I cannot say enough about Sue! We LOVE her. Now Banfield has been a lifesaver as it's a monthly fee for all my furbabies shots, general checkups teeth cleaning and discounts if for any reason your pet needs additional care. All the Doctors (Smith & Knight-he's no longer there, Lee) are phenomenal, then you have all the sweet techs and front desk, Adriana and especially Taylor (I'm sorry if I get names wrong...I've got puppy brain) is very calming and just a sweet person. Thank y'all for taking care of all my furbabies! Dolly got her first training certificate...super Fun a great start to her training! Since writing this I booked Pets Hotel stay...Dolly LOVED it! She got trained while there and puppy play time. She got "plays well with all dogs" PROUD MOMMA moment. Nick is who I spoke with most and he's so nice and didn't mind my daily calls since it was my first time away from her. I highly recommend PetsMart, training, their hotel and Banfield hospital. One stop shop!
I've taken my dog Winston here twice and I really like it for it's value and service! I took a chance because it's closer to my house and picked a random groomer. I love Edwin! He takes his time with Winston! While grooming, I can tell Edwin is very gentle and careful of Winston's ear and paws because those are his sensitive areas. Winston dislikes people touching those areas, including myself. I like how Edwin also gives me a recommendation on grooming, shows he cares and knows his dog breeds.
10 years ago
