Love the PetSmart grooming in Summit as Katy take care of my dogs really good!! She's amazing

My little puppy has been groomed here 3 previous times. Two times we had good service. The groomers were kind. However the last 2 times we encountered extremely rude groomers. The last time, the lady said we needed his rabies shot and refused to service us, even though we had already provided the shot record with the rabies vaccine. She told "no shot, no service." So rude! And they did end up finding the rabies shot. No apologies. Today- There was a discrepancy ( again) with finding his account and the 2nd time they got the breed wrong. So now they want to charge more money. I asked why does this keep happening to the cashier and this other rude girl chimed in and said she's explained it 3 times, feel free to take your dog elsewhere. Her name is Gena. Gena at PetSmart, that was unnecessary and rude! Appreciate that advice! Because I Never knew I could take my dog to elsewhere! Quira ( Manager) please keep your word and reprimand Gena. I would not trust her with my puppy! read more

Grabbed a ton of things for our new puppy. This is a decently sized PetSmart! They have a lot of things, good variety! I need a little bit of everything for our new puppy. I found some dog food, dog toys, a harness and leash, some treats, pet spray for odors and food bowls. Perfect! I got everything I needed! This store was clean and very organized. I was able to find things easily. Service was good too. They were friendly and helpful at finding things. I was happy with my experience overall at this location and would go back if I found myself in the area! P.S. They had a bin of toys that were buy 3, get 2 free deal. That's great!!! I had to go for the deal. lol The toys were Disney too! Sooooo cute! I grabbed the Lady and the Tramp toys. read more

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Katy has been grooming our standard poodle, Milo, and yorkie, Max, for years now! She's amazing!! The service from the entire grooming department at the north Fontana location is seriously top notch! We always know our boys will be in good hands with them! We love the care that is taken with each grooming. We love the way they look and the dogs feel amazing too. They are never nervous getting groomed, Milo especially loves his visits with Katy! read more

PetSmart - Our Milo after his grooming today! - Pet Stores Near Me - Fontana, California

I have decided that I will not longer use petsmart grooming period. I took my poodle to petsmart ontario and her tear stains were still visible after the groomer rudely asked me to return to pick up. Now picking her up from petsmart fontana and she has two razor cuts around an eye. Yes the groomer called to say her eye was red but no her skin was cut. I dont want to get anyone fired. I tipped them for their time but my dog reacts violently whenever I bring her to petsmart since Monday. She whimpers and dig her heels into the floor as if she is terrified. I will find someone who grooms independently of a pet store chain. read more

We are taking our puppy to PetSmart for training. The trainer Maria is very good with both people and dogs. We are also happy with the selection of dog training treats and discounts on dog toys. We are, however, disappointed in the selection of dog clothing (pretty non-existent). There is ample parking in the lot. read more

This location needs to do better with helping their customers. I asked for help on three separate occasions and still waited about 30 minutes before I decided to leave. Don't waste your time or money here. Just go to Petco, their service is great compared to this location. read more

Noel is great at what he does. Always does an outstanding work on my miniature schnauzer. Always get great compliments about how good my dog looks after his Schnauzer cut. read more

The associates here are super rude and mean, last time I was here, I tried walking around to ask ONE question about pet food for my dog and instead I could have sworn I was just being ignored... especially I think a manager here, some chick that looks overweight with some dyed hair. Just completely rude. Omg I would just avoid coming here read more

So....I'm not sure what the purpose of the pick-up sign is when only two employees are working at the register. While the employee that retrieved my order was pleasant I could have waited in line since they both appeared to be humans with two arms and could only manage the customer in front of them (not multiple customers at once). It thwarts the objective or in the customer's mind...I'm going to push this button and someone that is solely dedicated to retrieving online orders will get it for me and I will leave the store. Nevertheless, the transaction ended with the conclusion I wanted which was me getting the order I paid for, but the transaction was not smooth at all. read more

PetSmart - Pick-up location for online orders - Pet Stores Near Me - Fontana, California

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I frequent this petsmart every month and until today, I was never told about the rewards program/ petsmart app! Ingrid was incredibly helpful and knowledge this afternoon and wanted to give her a special shout out! Great customer service and friendly advice. read more

DO NOT BRING YOUR PETS FOR GROOMING. Our dog was brought here and she was cut and has been traumatized since then. Dog got sick with diarrhea after the visit, she was also bleeding from a couple cuts and nobody ever said anything to us about it. I talked to other people who have also brought their pets here and they have same they experienced similar issues with the grooming here. Avoid it and find a place that actually cares for them. read more

Horrible experience today. Beware they try to up sale beta fish and supplies. I have had beta fish in normal tanks that has lived for years, but today they try to sale my mom a $50 plus tank and tanks supplies and when my mother denied her supply list the sales lady on the floor and at the cash register said she couldn't sale her a fish. The young lady was nice and asked me the questions but the older lady with bleached blonde hair was so rude and unprofessional and when the young lady already told her she asked me the questions the older lady asked again you can tell the older lady has no respect for her co worker and customers. read more

I Brought my miniature schnauzer puppy here to get her groomed in September 0f 2023 and I should have known from this 1st mishap not to bring my dog back... anyway we dropped her off they called me to come get my puppy hours later come to find out they released her to us pre-maturely... we get halfway home & get a call saying she wasn't completely done ... so we bring her back so they could finish... mind you my dog is already traumatized from her first experience... we ended up waiting an additional 45mins to an hour to get her back the cut was decent & an actual proper cut for a schnauzer breed ... so we overlooked the mis communication. it's October and I sent her back this time my mother took her to get a cut because I was at work ...since her fur grew back pretty fast my mom told the employee she wanted the infamous schnauzer cut on the body & teddy bear face trim ... this is not at all what we asked for! They shaved my dog down soooo much it horrible I almost didn't recognize her i literally almost cried... this is totally un acceptable!! & I'm so mad that i couldn't address this because i got off work so late ... my dog is so depressed I will never be bringing MisO back here ... read more

PetSmart - They shaved my dog horribly!!! This is not a cut for a miniature schnauzer I'm devastated & so is my pup MisO she's so depressed - Pet Stores Near Me - Fontana, California

The cash registry refused to help me bag the item I purchased. When I called the manager, she said she'll deal with it, but it's the same person that I was talking to at the register pretended to be the manager. I was looking at her completely through the glass door. She said she doesn't have to help me bag the items I purchased. It's not part of their job. From now on , I will never purchase anything from this store. Uncaring people, should not be in this job. I will bring my business elsewhere from now on. read more

I have been using PetSmart grooming for 6 years now. Katy and Mercedes always take care of my baby for her spa day. She's clean, groomed, and fur smelling fresh! Thank you Katy! read more

Brought Yorkie in for haircut. Appt was at 3:00. They finally started cutting her hair after 6:00pm. It was a rush job. Choppy, uneven haircut. Never again!! read more

Brenda groomed my puppy. I understand there can be nits here and there, but this is a major injury. I was not notified at all. I am really upset that my baby went through this awful experience. I just called the manager, Brandie. I would like this resolved and would like the groomer to be retrained so she won't hurt other dogs. Too bad our dogs cannot talk to us. read more

PetSmart - Pet Stores Near Me - Fontana, California

My mother in law went to get a gold fish in March and they asked her if she had a tank. She said yes this is for my granddaughter, my son has 2 tanks. One tank is 100 gallon and the other is 20 gallon and they didn't believe her and told her that she need to purchase a 100 gallon tank for that one tiny gold fish. Are you freaking serious!!! 100 gallon!!! What if you're buying gold fish as food for your bigger fish or turtles? They were racists!!! I don't go there anymore, I go to petco and I get good deals with my membership read more

They refused to sell fish to me because they said I did not have big enough aquarium. I have 10gal And 2 5gal. More room than what they have their fish in those small aquariums. I ask for 4 black tetras and 6 neon's the neon's where set put into 10gal aquarium, 1 betta they sold only the betta. I always keep 1 betta and 4 black stripes tetras in a 5 gal. 1 snail each aquarium so this has always been a great set up for me and it works. I believe it was BS to get me to buy bigger aquariums... read more

wow this day I took my dog ​​for the second time to have her hair cut (head and paws) and some etc. which they did terribly. In addition, they charged me $80 for a job that they did well since the nails are still long and the hair on her head is all trimmed and they didn't cut anything on her paws. read more

I went to the rancho Cucamonga store on Spruce in a frantic to find something to protect my wildlife birdhouse outside my window that has four new baby sparrows that hatched today! As I googled the dangers in predators, I immediately thought of you guys. Lexi was absolutely amazing and so helpful and wise! As I was confused on what to do. She recommended Coconut Nesting Material and even demonstrated how and what to do ( thanks for recommending I wear gloves!) Mission accomplished thanks to her!!!! Babies are fine and mom and dad are attending with their new protection! I will be recommending allll of my friends and family to this location! Thanks Lexi!! You're amazing! Grateful customer for life, Tiffany H read more

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I brought my dog for a grooming service, Genna was my pet's groomer. She did an amazing job , she was kind and attentive to my dog, she made him feel safe and secure being his first time a big groomer place. THANK YOU!! read more

PetSmart - Pet Stores Near Me - Fontana, California

Sagan was nothing short of amazing! She intricately took care of my puppy in such a detailed manner !! I look forward to booking with her again!! Princess's mom read more

Amazing world class customer service in the griming department! They took care of my Dog "Peanut" wonderfully. Vey friendly and professional, highly recommend :) read more

PetSmart - Pet Stores Near Me - Fontana, California

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What a joke their groomers are. The actual room is small and stinks, there's 8 or 10 stations crammed super close. The air is stale and quiet with the exemption of dogs barking and whimpering in the cages behind the grooming room and then the groomers telling one of the dogs "well if you wouldn't pull away I wouldn't have to" . They overbook all their groomers. I was told that it would be 2 hours even after I hade ALREADY made an APPOINTMENT just for a wash and dry I asked why? They said that they work on multiple dogs at once and if I wanted to pay an extra $50 for express I could on top of the $80 I was already going to be paying. Otherwise I'd have to leave my poor pooch to be neglected in a cage for 2 hours. !#%* that!! I walked right out the door with my dog and cancelled the appointment. Learned my lesson to never ever take my dog here. And now to warn others. Don't take your dog here unless you want it to be traumatized. read more

Great service all around!!!! This is my second time using this PetsMart and it's seriously one of the best!! My first time I left my phone and home and got lost and completely missed my appointment. This time I arrived 10 minutes early and got to see Danny O. For Loki's haircut and wash! Danny was very kind and sweet to My Loki. He was a personal referral and I felt very comfortable with him. He did a wonderful job with my baby boy!! My Loki came out sooo handsome!! No more Mommy monster cuts for Loki!! Everyone at this petsmart has been wonderful! From checking in, checking out and even just walking the store. read more

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I took my dogs in for a grooming with Jasmine C.both of my dogs were left with uneven and badly cut ears. One of my dogs also had a bleeding paw. read more

I moved to Fontana about a year ago. I have a golden retriever who has been going to PetSmart grooming, banfield, pets hotel since he was a puppy. He is now almost 5. NEVER have I had an issue with negative feedback about aggression or excessive stress to the point they could no complete a service until today with this location. It's always "Bodhi is such a sweet boy". Today I booked a grooming appointment at this store with Diamond and she called me saying she isn't able to do the grooming today because he's stressing out too much and snapping at the water during his wash. He is a golden, he is playful, he loves water, and would never hurt a fly. I called and spoke to a manager and they basically just backed her up. I was only given the option to take him to a different groomer who only works M-F. Basically impossible with my work schedule. I've been a PetSmart customer for at least over 20 years with other pets as well and this is by far the worst service experience. If you are going to book a grooming appointment here I would NOT RECOMMEND Diamond. She must be new or something. If she can't handle a golden retriever makes me wonder if she sends all other dogs breeds back home for "aggression". I groomed during my college days. It's NORMAL for dogs to be nervous about a blow dryer people! Was returned still damp and not even brushed. He must be scared of the brush too suddenly read more

PetSmart - Couldn't even brush him apparently - Pet Stores Near Me - Fontana, California

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I took my dogs to get groomed . They were groomed by Alexis and wow can I say she did a darn good job ! She was sweet and handled my dogs with care . 10/10 would visit her again ! read more

Shanty was rude. Said she was on the phonE don't talk to her I was just trying to get my dog a leash. Not sure if she was having a bad morning but it was unnecessary information if my daughter. read more

Awesome puppy training Maggie completed beginning, intermediate & advanced training with Maria O. and eight weeks of one-on-one training. Maria was awesome. Maggie is so well behaved it improved our quality of life. We can take Maggie anywhere. She is super well behaved and listens. We go on walks or runs and Maggie doesn't tug on the leash. She waits and stays whenever I ask her too. We go to PetSmart so much between training and buying things just about everyone in the store knows her. Maggie knows what I mean when I tell her we are going to PetSmart and gets all excited. Maria made raising and training a puppy easier and less stressful. Thank you Maria and PetSmart. I highly recommend everyone take their puppies to PetSmart for training. read more

PetSmart - Maggie completed beginning, intermediate & advance training with Maria O. and eight weeks of one-on-one training. Maria was awesome. - Pet Stores Near Me - Fontana, California

Gotta love this store where you can bring your pets to walk while you shop. I took my puppy twice to get groomed with their Top Pup. Extra add ons for $15. First time he seemed clean, groomed and smelled handsome. Only thing missing was the bandana that was in the description of the extra fee. Silly, but something I expected. 2nd time, his nails that were cut and grinded had splinters of nails still attached. No bandana. And no "cologne" that is also part of the extra $15 fee. At this point, is he getting anal glands and ears cleaned, teeth brushing, brushed for 15 minutes? Who knows. They lack a few of the features that are offered so I don't even know what else they lack doing. Not sure if they just forgot what the fees include or maybe lack of caring? Decided after this I should just go to a local Groomer and not pay a conglomerate that's employees don't care about the money I spend on the services they are required to do. (Can't believe I tipped them $10 each time to be supportive l) First time dog owner, lesson learned. read more

PetSmart - Puppy bath - Pet Stores Near Me - Fontana, California

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We had to get our Maine Coon groomed. These are very high maintenance cats with their luxurious long fur. She is not a lover of being brushed at home, and try to bathe her. It is a disaster. They did a great job. She smelled nice and looked amazing read more

Genna groomed my dogs at the Ontario location and we followed her to Fontana. They love being pampered by a groomer who cares for them. Lenore got a Chi bath and trim and Delilah a bath with Furminator to reduce shedding. Both had nails grinded and came home smelling and feeling great. Thanks Genna! read more

PetSmart - Pet Stores Near Me - Fontana, California

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Due to being in Riverside (work) at the time I scheduled Dano's appointment. That's the location the appointment was made for. To our surprise when we arrived at the Fontana PetSmart, Dano, has no appointment. Jessica's immediately checked the scheduled, she was free, so it was a date. She took Dano in and they had an amazing Spa Day Date (Dano is a Ladies Man). I picked up a clean happy dog. read more

Laci did an amazing job grooming my baby girl!! Nobody wanted to take a walk-in haircut, but Laci did it and she did great!

The customer service at this petsmart is always top tier! The grooming salon and the store associates are always very polite and helpful. Only negative I would say is the dog shampoo shelves always seem to be nearly empty whenever I go in. Maybe I just keep going on the day before they get all the products haha! read more

If I could give zero stars I would . This so called "pet store" is a disgrace for all their Vertebrates! What looked like a hundred fish piled in one little tank, while there were multiple tanks empty. And let's not forget to mention the amount of dead fish in tanks and take home containers. The 3 cats they had in there looked miserable. One in particular named Theodore, looked extremely sick (his nose was dripping) , old poop all over his cage , a runny nose and one shred of fabric to lay on. I know there are health codes for pet shops and I guarantee this place has quite a few racked up . Did even buy what I came in for after I saw how disgusting this place was ! read more

I took my puppy here for a haircut and bathing they did a outstanding job I was so happy