Erin, Thank you for grooming Scrappy Doo! You are so good and he looks so cute!! We came in and the whole process was simple and the staff were friendly and competent! Especially Erin! Your love of dogs shows! Thank you again! read more

PetSmart - Scrappy Doo. - Pet Stores Near Me - Fontana, California

Extremely disappointed by the level of customer service at this location. As a regular customer who has spent a significant amount here over time, I expect at least basic professional courtesy, which was entirely missing during my visit this morning. I approached the general manager to ask if she could check their inventory system for a specific item. The product wasn't visible on the sales floor, but items are often kept in storage or hidden further back. Instead of offering any assistance, she flatly refused, stating that she "was not competent" and had no intention of looking. What made the situation unacceptable was the stark contrast in her behavior: while she refused to help a customer, she spent a solid 20 minutes standing idly with a mop in her hands, chatting with a coworker. When I politely repeated my request, her tone turned raised and hostile. Condescending attitudes and raised voices from management are completely unprofessional and disrespectful. Security cameras can easily verify this interaction. It is unfortunate to see staff members representing Fontana who look down on customers while neglecting basic duties. I hope upper management addresses this poor representation of their brand. read more

Took my dog into the grooming department and I appreciate that I was able to get him in for a bath within a short window of time. They do a decent job at giving a bath but the amount of hair that is always on the floor and not cleaned looks bad and is unsanitary. I know they are very busy but they need to do better with the clean up after servicing the animals read more

Grabbed a ton of things for our new puppy. This is a decently sized PetSmart! They have a lot of things, good variety! I need a little bit of everything for our new puppy. I found some dog food, dog toys, a harness and leash, some treats, pet spray for odors and food bowls. Perfect! I got everything I needed! This store was clean and very organized. I was able to find things easily. Service was good too. They were friendly and helpful at finding things. I was happy with my experience overall at this location and would go back if I found myself in the area! P.S. They had a bin of toys that were buy 3, get 2 free deal. That's great!!! I had to go for the deal. lol The toys were Disney too! Sooooo cute! I grabbed the Lady and the Tramp toys. read more

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We had taken our two huskies to get their grooming done at the north fontana location and had added the FURminator service on top of the bath. When making the appointment over the phone they were efficient and were able to get us in the following day. Making the appointment was no issue. We dropped our girls off at 9am. We received a phone call at 11:40am that they were ready for pickup. Once we get there we paid and were waiting for them to bring our girls out. The first one they had brought out was our youngest. She has no history of aggression just a very hyper active husky. When she was brought out, my dad had noticed she had a red mark on her side. Upon further look she had a bald spot on her fur and her skin had been irritated. My dad pointed it out and everyone was looking around asking who had been taking care of Nala. Everyone was saying it was Kass, which upon further review on the receipt it was Kass C. Once we noticed the red spot they didn't know what had happened and told us they were taking her next door to their banfield vet to get it checked out. Now, our dog is very social and cries when she is not allowed to go near someone because she gets very excited. Once they had brought her out she was tugging and not wanting to be taken from our side. She kept tucking her tail between her legs anytime an individual would get near her. They took her in a room and in less than 5 minutes they come out saying they believe she already had inflammation on her side and the brushing and grooming had caused more irritation. Mind you, our dogs are mainly indoor and they did not have any skin concerns before being taken in. They had been asking if she had some type of scab or anything beforehand but again, there was no skin concerns when taking her in and she did not have a single bald spot on her body. Now I know mistakes happen and especially with a hyper active dog like ours, it can be difficult to complete the bath and brush. The only thing that truly disappointed me was the lack of communication. We had gotten the call that they were ready and NOTHING was said. We arrived to pick them up and again, nothing was brought up. Paid and waited for them to be brought out and NOTHING was mentioned. It had been my dad who noticed the red sore spot and told them about it and even then, Kass herself didn't mentioned anything or talked about it at all. We never saw her once throughout the whole situation. We weren't looking to argue, we just wanted some type of explanation or more details about how the incident occurred so we can know how to go about it. The fact that there was really nothing said about the incident was insane and disappointing considering we weren't present when it happened and we wanted to hear what went wrong. Overall not the best experience so be wary when picking up your babies and triple check them before leaving this place read more

PetSmart - Pet Stores Near Me - Fontana, California

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I don't typically leave negative reviews, but I feel it's important to share my experience. I've brought my Cane Corso to this PetSmart location before for grooming services and have always had positive experiences, which makes today's visit especially disappointing. I scheduled an emergency flea treatment appointment for my pup at 9:00 a.m., and everything seemed to be going well at first. While I was waiting around 11:00-11:30 a.m., I noticed a groomer working with a very small white dog (possibly a Bichon Frise or a similar breed). The dog appeared extremely frightened, it was shaking, barking, and attempting to bite, which I understand can happen when dogs are scared or stressed. What concerned me was the way the situation was handled. The groomer repeatedly raised her voice at the dog, saying things like, "Don't bite me," "What is your problem?" and "Don't try it." At one point, she also pulled the dog's back legs toward her while continuing to groom it. I completely understand that groomers have to prioritize their own safety, and no one should have to risk being bitten. However, if a dog is too stressed or reactive to be groomed safely, I believe it's better to stop the service than to continue in a way that appears forceful or intimidating. Watching the interaction was upsetting and left me questioning whether I wanted to continue bringing my own dog here. Unfortunately, that wasn't the end of my experience. After my dog's appointment, I walked her back to my car and noticed a strong odor. When she jumped into the car, I discovered that she still had feces smeared all over her backside. It was very noticeable, and I had to clean her myself before driving home. This was especially disappointing considering she had just been bathed. I returned to the salon, where Shanae (I apologize if I'm misspelling her name) handled the situation professionally. She sincerely apologized, immediately offered me a full refund, and even offered to clean my dog again. I appreciated her kindness and professionalism, but I respectfully declined because I no longer felt comfortable leaving my dog in the salon. I understand that mistakes can happen, and I don't expect perfection. However, pet owners place an incredible amount of trust in groomers when they leave their animals in their care. Between what I witnessed with another dog and the condition my own dog was returned in, I unfortunately no longer feel confident bringing my pet back to this location. I encourage PetSmart to review both the handling of anxious pets and their quality control procedures before dogs are returned to their owners. I truly hope this experience can help prevent something similar from happening to someone else. read more

Are the cashiers not allowed to bag our items anymore!? Line full of people and as I'm entering my debit card cashier is just standing there while all my items sit there on the counter. Then I bagged myself while she watched. Wild customer service.... read more

My little puppy has been groomed here 3 previous times. Two times we had good service. The groomers were kind. However the last 2 times we encountered extremely rude groomers. The last time, the lady said we needed his rabies shot and refused to service us, even though we had already provided the shot record with the rabies vaccine. She told "no shot, no service." So rude! And they did end up finding the rabies shot. No apologies. Today- There was a discrepancy ( again) with finding his account and the 2nd time they got the breed wrong. So now they want to charge more money. I asked why does this keep happening to the cashier and this other rude girl chimed in and said she's explained it 3 times, feel free to take your dog elsewhere. Her name is Gena. Gena at PetSmart, that was unnecessary and rude! Appreciate that advice! Because I Never knew I could take my dog to elsewhere! Quira ( Manager) please keep your word and reprimand Gena. I would not trust her with my puppy! read more

Katy has been grooming our standard poodle, Milo, and yorkie, Max, for years now! She's amazing!! The service from the entire grooming department at the north Fontana location is seriously top notch! We always know our boys will be in good hands with them! We love the care that is taken with each grooming. We love the way they look and the dogs feel amazing too. They are never nervous getting groomed, Milo especially loves his visits with Katy! read more

PetSmart - Our Milo after his grooming today! - Pet Stores Near Me - Fontana, California

I have decided that I will not longer use petsmart grooming period. I took my poodle to petsmart ontario and her tear stains were still visible after the groomer rudely asked me to return to pick up. Now picking her up from petsmart fontana and she has two razor cuts around an eye. Yes the groomer called to say her eye was red but no her skin was cut. I dont want to get anyone fired. I tipped them for their time but my dog reacts violently whenever I bring her to petsmart since Monday. She whimpers and dig her heels into the floor as if she is terrified. I will find someone who grooms independently of a pet store chain. read more

We are taking our puppy to PetSmart for training. The trainer Maria is very good with both people and dogs. We are also happy with the selection of dog training treats and discounts on dog toys. We are, however, disappointed in the selection of dog clothing (pretty non-existent). There is ample parking in the lot. read more

So....I'm not sure what the purpose of the pick-up sign is when only two employees are working at the register. While the employee that retrieved my order was pleasant I could have waited in line since they both appeared to be humans with two arms and could only manage the customer in front of them (not multiple customers at once). It thwarts the objective or in the customer's mind...I'm going to push this button and someone that is solely dedicated to retrieving online orders will get it for me and I will leave the store. Nevertheless, the transaction ended with the conclusion I wanted which was me getting the order I paid for, but the transaction was not smooth at all. read more

PetSmart - Pick-up location for online orders - Pet Stores Near Me - Fontana, California

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Noel is great at what he does. Always does an outstanding work on my miniature schnauzer. Always get great compliments about how good my dog looks after his Schnauzer cut. read more

Love the PetSmart grooming in Summit as Katy take care of my dogs really good!! She's amazing

This location needs to do better with helping their customers. I asked for help on three separate occasions and still waited about 30 minutes before I decided to leave. Don't waste your time or money here. Just go to Petco, their service is great compared to this location. read more

The associates here are super rude and mean, last time I was here, I tried walking around to ask ONE question about pet food for my dog and instead I could have sworn I was just being ignored... especially I think a manager here, some chick that looks overweight with some dyed hair. Just completely rude. Omg I would just avoid coming here read more

I Brought my miniature schnauzer puppy here to get her groomed in September 0f 2023 and I should have known from this 1st mishap not to bring my dog back... anyway we dropped her off they called me to come get my puppy hours later come to find out they released her to us pre-maturely... we get halfway home & get a call saying she wasn't completely done ... so we bring her back so they could finish... mind you my dog is already traumatized from her first experience... we ended up waiting an additional 45mins to an hour to get her back the cut was decent & an actual proper cut for a schnauzer breed ... so we overlooked the mis communication. it's October and I sent her back this time my mother took her to get a cut because I was at work ...since her fur grew back pretty fast my mom told the employee she wanted the infamous schnauzer cut on the body & teddy bear face trim ... this is not at all what we asked for! They shaved my dog down soooo much it horrible I almost didn't recognize her i literally almost cried... this is totally un acceptable!! & I'm so mad that i couldn't address this because i got off work so late ... my dog is so depressed I will never be bringing MisO back here ... read more

PetSmart - They shaved my dog horribly!!! This is not a cut for a miniature schnauzer I'm devastated & so is my pup MisO she's so depressed - Pet Stores Near Me - Fontana, California

I frequent this petsmart every month and until today, I was never told about the rewards program/ petsmart app! Ingrid was incredibly helpful and knowledge this afternoon and wanted to give her a special shout out! Great customer service and friendly advice. read more

DO NOT BRING YOUR PETS FOR GROOMING. Our dog was brought here and she was cut and has been traumatized since then. Dog got sick with diarrhea after the visit, she was also bleeding from a couple cuts and nobody ever said anything to us about it. I talked to other people who have also brought their pets here and they have same they experienced similar issues with the grooming here. Avoid it and find a place that actually cares for them. read more

Horrible experience today. Beware they try to up sale beta fish and supplies. I have had beta fish in normal tanks that has lived for years, but today they try to sale my mom a $50 plus tank and tanks supplies and when my mother denied her supply list the sales lady on the floor and at the cash register said she couldn't sale her a fish. The young lady was nice and asked me the questions but the older lady with bleached blonde hair was so rude and unprofessional and when the young lady already told her she asked me the questions the older lady asked again you can tell the older lady has no respect for her co worker and customers. read more

The cash registry refused to help me bag the item I purchased. When I called the manager, she said she'll deal with it, but it's the same person that I was talking to at the register pretended to be the manager. I was looking at her completely through the glass door. She said she doesn't have to help me bag the items I purchased. It's not part of their job. From now on , I will never purchase anything from this store. Uncaring people, should not be in this job. I will bring my business elsewhere from now on. read more

I have been using PetSmart grooming for 6 years now. Katy and Mercedes always take care of my baby for her spa day. She's clean, groomed, and fur smelling fresh! Thank you Katy! read more

Brought Yorkie in for haircut. Appt was at 3:00. They finally started cutting her hair after 6:00pm. It was a rush job. Choppy, uneven haircut. Never again!! read more

Brenda groomed my puppy. I understand there can be nits here and there, but this is a major injury. I was not notified at all. I am really upset that my baby went through this awful experience. I just called the manager, Brandie. I would like this resolved and would like the groomer to be retrained so she won't hurt other dogs. Too bad our dogs cannot talk to us. read more

PetSmart - Pet Stores Near Me - Fontana, California

My mother in law went to get a gold fish in March and they asked her if she had a tank. She said yes this is for my granddaughter, my son has 2 tanks. One tank is 100 gallon and the other is 20 gallon and they didn't believe her and told her that she need to purchase a 100 gallon tank for that one tiny gold fish. Are you freaking serious!!! 100 gallon!!! What if you're buying gold fish as food for your bigger fish or turtles? They were racists!!! I don't go there anymore, I go to petco and I get good deals with my membership read more

I brought my dog for a grooming service, Genna was my pet's groomer. She did an amazing job , she was kind and attentive to my dog, she made him feel safe and secure being his first time a big groomer place. THANK YOU!! read more

PetSmart - Pet Stores Near Me - Fontana, California

I went to the rancho Cucamonga store on Spruce in a frantic to find something to protect my wildlife birdhouse outside my window that has four new baby sparrows that hatched today! As I googled the dangers in predators, I immediately thought of you guys. Lexi was absolutely amazing and so helpful and wise! As I was confused on what to do. She recommended Coconut Nesting Material and even demonstrated how and what to do ( thanks for recommending I wear gloves!) Mission accomplished thanks to her!!!! Babies are fine and mom and dad are attending with their new protection! I will be recommending allll of my friends and family to this location! Thanks Lexi!! You're amazing! Grateful customer for life, Tiffany H read more

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Amazing world class customer service in the griming department! They took care of my Dog "Peanut" wonderfully. Vey friendly and professional, highly recommend :) read more

PetSmart - Pet Stores Near Me - Fontana, California

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Sagan was nothing short of amazing! She intricately took care of my puppy in such a detailed manner !! I look forward to booking with her again!! Princess's mom read more

They refused to sell fish to me because they said I did not have big enough aquarium. I have 10gal And 2 5gal. More room than what they have their fish in those small aquariums. I ask for 4 black tetras and 6 neon's the neon's where set put into 10gal aquarium, 1 betta they sold only the betta. I always keep 1 betta and 4 black stripes tetras in a 5 gal. 1 snail each aquarium so this has always been a great set up for me and it works. I believe it was BS to get me to buy bigger aquariums... read more

wow this day I took my dog ​​for the second time to have her hair cut (head and paws) and some etc. which they did terribly. In addition, they charged me $80 for a job that they did well since the nails are still long and the hair on her head is all trimmed and they didn't cut anything on her paws. read more

Great service all around!!!! This is my second time using this PetsMart and it's seriously one of the best!! My first time I left my phone and home and got lost and completely missed my appointment. This time I arrived 10 minutes early and got to see Danny O. For Loki's haircut and wash! Danny was very kind and sweet to My Loki. He was a personal referral and I felt very comfortable with him. He did a wonderful job with my baby boy!! My Loki came out sooo handsome!! No more Mommy monster cuts for Loki!! Everyone at this petsmart has been wonderful! From checking in, checking out and even just walking the store. read more

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I moved to Fontana about a year ago. I have a golden retriever who has been going to PetSmart grooming, banfield, pets hotel since he was a puppy. He is now almost 5. NEVER have I had an issue with negative feedback about aggression or excessive stress to the point they could no complete a service until today with this location. It's always "Bodhi is such a sweet boy". Today I booked a grooming appointment at this store with Diamond and she called me saying she isn't able to do the grooming today because he's stressing out too much and snapping at the water during his wash. He is a golden, he is playful, he loves water, and would never hurt a fly. I called and spoke to a manager and they basically just backed her up. I was only given the option to take him to a different groomer who only works M-F. Basically impossible with my work schedule. I've been a PetSmart customer for at least over 20 years with other pets as well and this is by far the worst service experience. If you are going to book a grooming appointment here I would NOT RECOMMEND Diamond. She must be new or something. If she can't handle a golden retriever makes me wonder if she sends all other dogs breeds back home for "aggression". I groomed during my college days. It's NORMAL for dogs to be nervous about a blow dryer people! Was returned still damp and not even brushed. He must be scared of the brush too suddenly read more

PetSmart - Couldn't even brush him apparently - Pet Stores Near Me - Fontana, California

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What a joke their groomers are. The actual room is small and stinks, there's 8 or 10 stations crammed super close. The air is stale and quiet with the exemption of dogs barking and whimpering in the cages behind the grooming room and then the groomers telling one of the dogs "well if you wouldn't pull away I wouldn't have to" . They overbook all their groomers. I was told that it would be 2 hours even after I hade ALREADY made an APPOINTMENT just for a wash and dry I asked why? They said that they work on multiple dogs at once and if I wanted to pay an extra $50 for express I could on top of the $80 I was already going to be paying. Otherwise I'd have to leave my poor pooch to be neglected in a cage for 2 hours. !#%* that!! I walked right out the door with my dog and cancelled the appointment. Learned my lesson to never ever take my dog here. And now to warn others. Don't take your dog here unless you want it to be traumatized. read more

Awesome puppy training Maggie completed beginning, intermediate & advanced training with Maria O. and eight weeks of one-on-one training. Maria was awesome. Maggie is so well behaved it improved our quality of life. We can take Maggie anywhere. She is super well behaved and listens. We go on walks or runs and Maggie doesn't tug on the leash. She waits and stays whenever I ask her too. We go to PetSmart so much between training and buying things just about everyone in the store knows her. Maggie knows what I mean when I tell her we are going to PetSmart and gets all excited. Maria made raising and training a puppy easier and less stressful. Thank you Maria and PetSmart. I highly recommend everyone take their puppies to PetSmart for training. read more

PetSmart - Maggie completed beginning, intermediate & advance training with Maria O. and eight weeks of one-on-one training. Maria was awesome. - Pet Stores Near Me - Fontana, California

I took my dogs in for a grooming with Jasmine C.both of my dogs were left with uneven and badly cut ears. One of my dogs also had a bleeding paw. read more

Shanty was rude. Said she was on the phonE don't talk to her I was just trying to get my dog a leash. Not sure if she was having a bad morning but it was unnecessary information if my daughter. read more

Gotta love this store where you can bring your pets to walk while you shop. I took my puppy twice to get groomed with their Top Pup. Extra add ons for $15. First time he seemed clean, groomed and smelled handsome. Only thing missing was the bandana that was in the description of the extra fee. Silly, but something I expected. 2nd time, his nails that were cut and grinded had splinters of nails still attached. No bandana. And no "cologne" that is also part of the extra $15 fee. At this point, is he getting anal glands and ears cleaned, teeth brushing, brushed for 15 minutes? Who knows. They lack a few of the features that are offered so I don't even know what else they lack doing. Not sure if they just forgot what the fees include or maybe lack of caring? Decided after this I should just go to a local Groomer and not pay a conglomerate that's employees don't care about the money I spend on the services they are required to do. (Can't believe I tipped them $10 each time to be supportive l) First time dog owner, lesson learned. read more

PetSmart - Puppy bath - Pet Stores Near Me - Fontana, California

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Genna groomed my dogs at the Ontario location and we followed her to Fontana. They love being pampered by a groomer who cares for them. Lenore got a Chi bath and trim and Delilah a bath with Furminator to reduce shedding. Both had nails grinded and came home smelling and feeling great. Thanks Genna! read more

PetSmart - Pet Stores Near Me - Fontana, California

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I took my dogs to get groomed . They were groomed by Alexis and wow can I say she did a darn good job ! She was sweet and handled my dogs with care . 10/10 would visit her again ! read more