Dre aka Andrea groomed my doggie Siouxsie beautifully!!! She's my main girl I go to groom my Sheltie...And the way she scissors around her behind area is like Corgie style! Thank you for always making my baby girl look beautiful :0) read more

PetSmart - Dog grooming - Pet Training Near Me - Fairfax, Virginia

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Pretty decent store. I usually find Petco cheaper, but if in the area I'll go here. This store has been here for a long time, and kudos to them for a clean shop. It's so fun to see leashed friends, get the opportunity to explore with the people they own. Right now I don't have a dog, but one day will adopt. Thank you to this company for supporting adoption, and not selling cats and dogs. They've had this as their policy for years, and I find that very ethical. I'm here for my sons two pet snakes that I tolerate. Okay actually they are pretty cool. Here's where I usually can find their lighting and other supplies. The main competitor can be out of these. Petsmart always seems to have them. Their frozen mice are emergency only, as I order in bulk online and save considerably. Nice staff here and they have a lot of aquariums, along with fish to choose from. read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

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I was really afraid to come here because of some of the reviews but I had a really good experience. A client of mine recommended Ellie and I know Orion is rambunctious and doesn't stay still, he is super energetic. Considering his wiggly ways he came out super cute and he was happy. Thanks Ellie! read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

We are new to the area and we decided to take our golden retriever to get groomed. Going into the grooming area: the whole room smelled like wet dog. I know, I know... it's a grooming place. But in our experience we've never taken our dog to a dog groomers where it smelled that bad. It reeked in there. When we picked up our golden, she was still wet and smelled worse than when we picked her up. We don't smell anything fragrant about her- so I don't know what shampoo they were using. They said she would dry off out side and it was already dark and gloomy- no chance. We asked them to dry her off some more. She still wasn't completely dry. Groomers were nice enough. Just happy with the results as far as drying- her fur looks nice and trimmed so we were happy about that. Don't think we will come back here to this location. Usually we take our dog to the beach and let her go ham knowing we will take her to the groomers at Petsmart (we are transplants from San Diego) and they've always done a fantastic job. If anyone in the area can point us to a better grooming location using Petsmart, please let us know! read more

Elly has been grooming my pandemic Shih tzu "puppy" for almost two years now. She is SO GOOD with my sweet dog. She really loves him - and he really loves her. At home, all I have to do is say her name and he runs toward the car. She takes such good care of my dog - he always looks very handsome when I go to pick him up. She does a wonderful job with his nails and pads and all of the small details as well. She really is the best groomer I can imagine taking my dog to! read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

Completely rude and disrespectful when it comes to customer not being as knowledgeable as them regarding purchasing rats. The guy that stated he's been working there for seven years got pissed and became agitated when I told him that I intended to feed the rat to my snake that will not eat pre killed frozen rats. I know understand that they are not allowed to sell rats that will be used as feeders and I completely understand. A simple I'm sorry we are not allowed to sell rats as feeders would have been great instead of becoming frustrated. It's not my fault that I have a snake that won't eat frozen rats and lack my of understanding of PetSmart policies is not a good reason to be rude or disrespectful towards customers. read more

This review is for the pet grooming! Elly has always been taking care of both my poodles and is also super flexible about making them stylish and fluffy despite the tangles they easily get. Compared to other groomers who just shave their hair all off to not deal with the trouble. She is very detailed and never rushes with my pups, she's also very professional and gives her honest thoughts on what would be best for the pups as well! Even though it's a little pricey at PetSmart, I will keep coming back to Elly to groom my dogs! read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

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OMG! Extremely grateful for the reviews I read on Elly prior to scheduling our first appointment with PetSmart's Grooming Salon... SPOT ON! Elly took AMAZING CARE of my 4 1/2 month old puppy Bella Joy on her first grooming session and we could not be happier! I picked her up with joyful, tear-filled eyes! She looked like a brand new girl! Her cut was beautiful and precise, she smelled incredibly fresh and clean, and I dare say she was happier than when I dropped her off! Adorable bows in her hair, soft, smooth coat and nails, no more obstructive hairs around her eyes and bye-bye lady beard! I LOVED the Chi products Elly recommended and the 1/2 inch cut all around was nicer than what I'd imagined! Elly's warm, friendly, welcoming personality and her gentle, loving touch are the perfect combination! I expected Bella to be nervous but Elly made us both feel very comfortable from the moment she greeted us at the door and Bella warmed up instantly! I felt like I'd left her in the arms of a trusted family member! I relaxed my mind while running a few errands, with time enough to enjoy a cappuccino and croissant; by the time I was done, it was time to pick Bella up! EXCEPTIONAL SERVICE BEYOND 5 STARS!!! We've officially found Bella's groomer!!! read more

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This location updated their system and now are refusing to process returns according to their store policy. If you have purchased anything at this location in the last 2 months, your receipt is voided against PetSmart policy. Corporate is now investigating this location. Shop elsewhere. read more

This review is for Ellie L. in the grooming salon. Our pup has literally never looked cuter - she did such a good job!! And puppy came home with a handmade bandana that Ellie's mom made? I mean??? How much better does it get? Adorable. I'm floored. read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

Popped in for a quick nail trim and file for our pup. We were in and out in about 15 minutes which is not an easy task as our dog is 80 lbs and HATES to have his feet touched. Staff was attentive, professional, very good with our ticklish dog, and did not try to upsell me on unneeded services. Cashier even gave him a tasty treat as we checked out. 10 out of 10. We will be back for a full grooming soon! read more

Went here for my dog to get his nails trimmed. They told me it would take 15 minutes, so I said I was going to get food . Went to potbelly, which is a shopping center over, and came back on time 15 minutes exact. When I walk back in they tell me that I should have stayed in the store . And the manager passively aggressively says "yeah we don't have room to house dogs." Isn't that kind of like your job to house a dog for the service time given? It shouldn't be my fault I was given the wrong time to return, I didn't see any other owners waiting ? And for some reason the man had the audacity to say "remember this for next time", no sir there won't be a next time. read more

A very nice pit stop today on the way to the dog park. We needed to get some food and a employee (I think his name was pete) helped us save a lot of money by directing us to food that was on clearance that he stocked the day before. He explained that the food wasn't much different from what we usually buy and if our pup didn't like it, we can simply return it. He seemed very knowledgable about the ingredients of the food and also some treats he personally uses for his own dogs that gave him good results. Thanks for the save! read more

Would probably give this a negative stars if I could but this is for one of the managers named Pete. Pete acted very racist towards my two black male friends while we were outside not bothering anyone. He also claimed we were intimidating his customers which we were not doing. We all felt very uncomfortable and won't be back. read more

Christian did a great job with my pit mix today. She was so happy when I picked her up!

PetSmart helped us get our home ready way before we picked up our furry friend. Elle helped us pick out toys, snacks, food....she said to make sure to let her meet our new guy. Now, whenever someone from the store sees him they say, "Hey, August!" He just eats that up! It seems the whole place knows his name and our puppy LOVES heading here. It's like walking into "Cheers." I've never gone in for something & been told they are out. Store is fully stocked with different items. I get help carrying the large bags of dog food and the newest larger crate to the car as well -- Bonus! We took the puppy training class with Raquel and we learned a great deal! It was also nice that we were the only ones in the Saturday morning class, we felt special and received special attention. Raquel did a great job with the class and we recommend her to teach your pooch. We will sign up for intermediate class later this fall. Kevin, Steve, Amanda, Joe (and all the others) are fabulous with grooming our guy. They say he is well-behaved and pleasant. Each time we get August cut, we know they will do a great job. Positive energy and very helpful staff. We look forward to seeing the smiling, helpful faces! read more

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Very disappointed by the groomers of Petsmart in Fairlakes, VA. I'd been bringing my dog (Pomeranian/American eskimo mix) for grooming for several years. I was turned away after arriving for the most recent appointment because of my dog's age (13). They insisted I come back with written permission from my Vet before the next appointment. After getting my vet to provide a written statement saying my dog was ok'd for grooming they changed their tune and refused to let me make another grooming appointment. They turned us away saying she's too old. Very poor customer service! read more

This review is for the dog groomer. They did a wash and "face and fanny" cut on my dog, which was great. It was a little expensive but I was willing to pay as long as my dog was treated well and the grooming looked good. However, I specifically asked that his nails NOT be touched because I cut them myself at home and don't want anyone to accidentally cut them too short. I confirmed with both the receptionist and the groomer but they still cut his nails. According to them, they did not hurt him and everything went fine, but when a client asked for something NOT to be done, then they should not do it. Plain and simple. UPDATE: Now, after this event, my dog is terrified of getting his nails trimmed. I don't know what they did to him, but I can NOT recommend this place. read more

My 4 year old shihtzu went in for a quick face trim - with Cliff (Fairfax on Main Street) the dog groomer - he sliced my dogs tongue and nicked his nose - had to take to Urgent Care where he will be for the next several hours - warning, I am not sure what type of training is required to work at Petsmart but slicing a dog's tongue I believe to be negligence! Please screen your groomers its a crap shoot sometimes..... so sad. read more

This is my favorite PetSmart. They are very friendly and helpful. Today I called and had some questions and need some service for my dog and Christian was helping me he was very patient and very nice and helpful. Thanks Christian. read more

normally has everything i need but the treatment of the betta fish here is just sad. the past two times i have come in i've had to notify workers that fish were dead and came in today to many fish in disgusting conditions. i don't expect much for fish that live in a cup in store, but this is gross. read more

PetSmart - betta in dirty water - Pet Training Near Me - Fairfax, Virginia

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Giving pet as a gift is a delightful surprise I often engage in myself. Contact PetSmart. Inc, in Fairfax city for sending cute, playful pets to your loved ones. It is the largest pet retailer for services and solutions, also offering pet's grooming and training services. read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

This is your same old same old petsmart. It is located in a smaller shopping center near a lot of great places to eat. So my advice grab your pets food and stop for a bite for yourself. FYI, sign up for their emails because on this particular visit I saved 15% off my entire purchase read more

Disappointed in their sales practices. I would be sure before you purchase the "puppy guide" you read all of the fine print. It was so not worth it because it is only for "certain puppy food" and other rules that are just silly. No good. No thanks. What a waste of money. read more

This review is for the pet salon at petsmart. All of the groomers seem very kind, and they all love dogs (which is a plus) but my favorite groomer is Amanda. My little yorkie Max loves her... and he doesn't really like anyone. But when she's around he's on his best behavior. The work she does on him is lovely. The environment in the salon is always very calming which is good for the dogs health in general. Amanda is also very knowledgeable in the care of dogs which is why I'll always go to her first, but I'm sure all of them are great with pups in general! read more

I was there last night to get a water test for my new aquarium to see if it was ready for fish and the girl that helped me was so helpful and nice. She explained the results of the test and suggested adding some live plants to improve the water quality. I was happy to receive news that it was safe for fish though! She helped me pick out some great fish that are all living happily together in their new home! read more

PetSmart - Plants and fish purchased at this store - Pet Training Near Me - Fairfax, Virginia

I asked the groomers to please be cautious around my dogs privates as she has been pretty severely burned with hot razors in the past. I know dog grooming is a very difficult thing to do, particularly with anxious doggies, so I well I applaud their efforts to be gentle and not hurt her, the fact that she had hair hanging down that I could see when she walked and it was especially long on one side, I found to be of note. She was otherwise happy and looks nice and they did a good job on her. read more

PetSmart - Pet Training Near Me - Fairfax, Virginia

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Very positive experience with this petsmart-I had to do an exchange and when asked what was wrong with the product not only did they reassured me that we could do an exchange or refund but they gave me very helpful suggestions for the pet that I was purchasing the item for I really appreciated their feedback and when it comes to animals I'm more than willing to put in the extra money if it means that my pay is going to benefit from the proper product so their feedback was tremendously appreciated I will continue to shop at this Petsmart not only because of the value for my wallet but they provide me with a peace of mind that I really wasn't getting at another competitor read more

I will never come back to this petsmart to get my dog groomed (be careful if you are having your dog groomed by Kim) Normally we never have a problem. I had to cancel two appointments because we are in the middle of moving and couldn't make it. I walked into my appointment and I saw a groomer rolling her eyes once I said my dogs name. She made gestures to another groomer and made me extremely uncomfortable. Little did I know that she would be the one grooming my dog. When I returned I paid and took my puppy with me and noticed in the car how awful the haircut was. It was choppy and just sloppy! I called to speak to the groomer and she blamed my dogs "hair type" she said it's normal for it to come out that way. It was already so short there was no way to save it. I was so upset I called later to speak to a manager and the "team leader" tried to tell me my dog was anxious (of course she was the woman was awful). They refused to refund my money claiming "it'll grow back" I'm sorry but my dog is a family member and I didn't appreciate that response. So just because she is a dog it's okay to leave her with unprofessional and inexperienced groomers? I would never trust this Petsmart with anything after that experience. read more

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I love pet smart!!! But had to use the bathroom while on a recent trip there- and the men's room toilet was filthy- looked like no one had cleaned it in a year! If the human facilities are like this- it makes me question their standards for their pets facilities..... Hmmmmm. read more

This is a review about the fish department.. To start off, I went into pet smart to get a fish to add to the tank I have had for some time now. I expected this to take 5-10 minutes, but it turned into an entire debacle. I got into the empty store and I waited at the fish section for some time and no one came to help so I asked the cashier (she was nice) to get someone who works in that department to help me. 10-15 minutes later a girl strolls along and immediately gives off a rude first impression. She started questioning me and my ability to take care of guppies. I understand caring about the fish's well being but this was excessive. Then after interrogating me she asks who this fish will belong to and if I was "even 18". This was a very scarring experience and I will no longer return to this store. read more

They tried to sell me old dog food after waiting in line for 30 minutes...and tried to play it off like it was a packaging error..no bueno! Never again! read more

Whoever works in the fish department needs to chill about whether or not I know how to take care of a fish and ask for my age clearly I look like an adult and I frequently shop at PETsMART I have many animals, I know how to take care of a small glo tetra fish. Other than that everyone else is the store is friendly and are willing to help! read more

It was our puppy's very first time to have grooming done. Therefore we took the puppy early--10:30 AM-- and are told to that'll take 3 hours. So we do, it's Father's Day and we do not celebrate, as we are waiting for the dog. We go to get him at 1:30 PM. Sufficient and ample time. HOWEVER when we got there our puppy WAS STILL IN THE KENNEL and we were told that it would be 20 minutes. We come back in 20 minutes--are told to come back in another 20 minutes. They were horrible callous to our time and our puppy. Treating a full-grown poodle, who came behind us in the queue, although our dog is a small Shih Tzu puppy and took 5 minutes overall rather than a hour of grooming. The caregivers were disorganized, small talking on the phone, and obviously making promises that they could not keep. I highly do not recommend them as they were inconsiderate to both owner and dog, and I strongly advise you do not turn to PetSmart if you expect even mediocre service. If they really cared about puppies they should have accommodated and not have taken so long hence 4 hours. read more

Very poor customer service. Doesn't have proper information about their stuff and also employees are very rude, doesn't know how to behave with their clients. Very much disappointed !! read more

I take my dog here for grooming. So far so good. When I have brought him in, the groomer, normally Jeff, has been very thorough in asking how I want him cut, shorter or leave length etc etc. I have been very pleased with his services. About the store itself. As soon as you walk the employees there greet you and are always asking if you need any assistance. The store is clean and well stocked. The only issue can be parking. With all the newer businesses in the shopping center, it gets quite crowded. Petsmart has been a nice addition to the neighborhood. read more

I use to live in Delaware and would take my dog to Petsmart every two weeks and the groomers were absolutely amazing! I have a really big dog so it's not easy to clean him! I would always pick him up and he would smell amazing! Once I moved to Fairfax I decided to give this Petsmart a try. The first couple of times I took him he ended up clean and smell good. After the fourth time I started noticing that he smelled pretty much the same as I had took him in. The next time I made an appointment I had let them know and they told me they would make sure they washed him down twice. Last time I took him it was a waste of money. I got home and my husband asked me if he even got washed. The staff is friendly, however I don't think I will be returning due to the service that is lacking. read more

This is a great Petsmart the people they hire are helpful and great. I use the grooming salon and they are wonderful

I love this place and so does my dogs, the groomers are super polite and the people are extremely friendly, they also have a big selection of toys and food. You would not be disappointed. read more

This place is the best! I find my gerbil's food cheaper here