I took my dog for a bath and brush last Friday, 7/28/2023, and dropped her off at 3:40 pm. During the check-in process, I was asked if my dog had a heart murmur, and I answered, "No, she had been cleared, no heart murmur." When I brought my dog here 3 visits ago, I had said she was going to be tested for a possible heart murmur, and that was the end of the whole heart murmur issue as far as Petsmart was concerned. I had taken my dog several months back to UC Davis Vetinary Hospital to see a Vetinaruan Cardiologist, and after blood work, exam, and cardiac sonagram, we received the great news, she did NOT have heart desease! I had her bathed at Petsmart 2 additional times since that first visit with no problems. I had continued to return to petsmart as there was one young man who appeared to do a good job, and Mags seemed to like him. So last Friday, I rushed through Friday traffic and arrived at Petsmart, and the check-in continued. I was asked 3 more times about the heart murmur, and I said two more times, she had cardiac clearance, and there was no murmur. Okay, sounds okay, right. May I add, there were no dogs being grommed when I arrived, I was taken aback that thete was only one person stadi g cleaning when we arrived. I asked, "Why so quiet? No response. I left Mags with 2 groomers and a completely empty grooming area. I returned to work. My phone rings 1 hr and 15 mins after I had dropped her off, and I asked, "Are you done already! I hear the same groomer asking my, "Does your dog have a heart murmur?" I asked him, What are you talking about?" I have already told you, NO HEART MURMUR. He tells me to hold on a second and places me on a very extended hold. Meanwhile, I think my dog is dead, something went wrong, I was so upset, and yelling into a phone that no one is answering. Let me tell you by the time I spoke to the store manager, I was very upset, and in a panic asked what the hell is going on!!. What happened to my dog? What is going on.....and he in this stupid snotty voice said if I calmed down, he could then speak. So, I waited for the terrible news that my girl had been hurt or dropped dead during the bath (she does not like taking a bath, she acts like I am trying to kill her, hence the trips to this darm place! This incompetant person referred to me as are you the Mags person, (WTF) WHAT, and he asks me, wait for it, guess what he is going to ask me? Got it, bingo, DOES MY DOG HAVE A HEART MURMUR?" I had a complete meltdown, now that I know my buddy is alive and well, What have these morons been doing for the past 1 hr and 10 minutes! I then ask, has she had her bath?" Silly question. I jump into my car, driving like a crazy person to get my dog out of there before they do anything else! Clearly, a bunch of idiots and Mags is my buddy.. She gets the best, and this is crap. So, I am not done yet, My phone rings as I am 1 minute away from the store, and that person who never told me his name says, he would like to try and deesculate the situation, and said, hey I am almost there, I would like to speak to you in person, and he said okay. I arrived 3 minutes later and entered the store with a mission...super woman, to save my pup!. I ask for the manager, and this nice young lady at the checkout tells me "He is on LUNCH! " I am bewidered, no, I just spoke to him." Please go and let him know I am here." She tells me, "He LEFT THE BUILDING! Honestly, my gut told me not to take my new pup here, and the gut is always right. By the way, I tried to extrapolate the managers name, and all I could get was that his name is Adrian M. No last name! Petsmart, located on Laguna Blvd, Elk Grove. Ca 95758. read more

We took our golden retriever in for grooming. Dog came home that night scratching. I called groomer back next day asking her to rebate him with a different shampoo. She refused. 5 days later the vet charged 500.00 to treat a hot spot. Don't recommend you put your furbaby through pain and suffering read more

PetSmart - Pet Stores Near Me - Elk Grove, California

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Since Joe K and I were in the area, I suggested we visit this pet supply store to see if they carried the large bands that are used to hold litter liners in place to cat litter boxes. I also needed to get a bag of Instant Ocean for my saltwater aquarium. The main reason I wanted the rubber bands, were to hold a garbage bag in position to my garbage can and give it a neater appearance. (My dad accidentally threw mine out along with the garbage). I didn't realize how hard this simple convenience would be rare to find! It seems that litter liners are now made with the elastic built in to hold them in place. While we were in the store, I got to spend some time browsing the whole facility! I was pleasantly surprised at how neat and organized every aisle was! There were so many selections and variety to choose in every category from food, toys, beds, carriers, and supplies for every pet care need. There was even a large selection of cute adoptees such as kitties, puppies, birds, rodents, reptiles, birds and fresh water fish. A veterinary hospital and grooming salon is also on the premises, which is a great convenience to have all in one place! But the reason I couldn't give this place a 4 or 5 star rating like I had initially planned early on during my shopping experience, was that I purchased a 15 pound bag of Instant Ocean for $29.15 (with tax) which seemed more expensive than I'm used to buying at aquarium specialty stores. When I went to Petco, located nearby, I found the same bag of Instant Ocean $7.00 cheaper! Needless to say, I felt ripped off and if I hadn't been so tired that evening, I would have put the energy into returning said product and bought it at Petco instead! Now I'm a little leary about trusting the prices here and their mark up standards! Not sure if I will bother returning here for supplies anytime soon..... read more

PetSmart - Store front - Pet Stores Near Me - Elk Grove, California

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I stopped bringing my dog to their groomers I had been going there for 5 years the staff now is totally unqualified my dog when he was done look like he had never been touched he was dirty and everything the staff there now is rude! They wouldn't call me if my apartment was canceled all of a sudden I do not recommend them take your loving pet somewhere else if you want a great grooming! read more

Our go-to store for our pet needs. It's a decent sized store. They have a pet grooming and training area too. The staff are friendly & helpful. It's very pet friendly. The only thing is the couple times I've gone...the toy area is low on inventory. read more

10/10 would recommend JoJo! My rescue pup is very shy around humans. So, going to the groomers is very stressful for her, and leaving her there is stressful for me. My pup typically will not leave my side and will shake so much. When we arrived for her appointment, we were greeted by the groomer, JoJo, right away. She got down to my puppy's level and made sure she was felt safe and comfortable; seeing how my pup was able to go to her relaxed and no shaking at all put me at ease. She is a natural with anxious dogs like mine. We only went in for a sanitary shave, nail trim, and bath, but JoJo saw how unsafely long our Cocker Spaniel's ears were and trimmed those down for her as well. My puppy left happy, clean, extra cute, and safer; I left a happy and satisfied customer. I only trust JoJo with my fur-baby now. read more

Drove from Lodi to get prescription cat food. VERY SMALL selection so will have to visit.another location. Restroom in horrible shape. Seat loose almost fell off. Run down in every way. Cmon petsmart spend a little $$ to have a decent restroom.! Sprouts employees using too since their bathrooms are closed. Wow what's going on with hygiene these days?? read more

Every time we go here we have an issue getting help with buying crickets for our pet. We've been here so many times and were only able to get help twice. It seems like every time we show up, there's no one working in the aquarium department. There was a time we asked an employee for help and she said she could help us get crickets. She said she would finish doing whatever she was doing in one of the reptile tanks and she would be right with us. We waited about 10mns. I checked to see if she was still there, and she was working on another enclosure. We waited another 10mns, and she started working on another one. We ended up just leaving. Right now we seen 2 employees just standing around not doing anything and no one was there to help with crickets. We didn't even want to try and get help, so we left to go somewhere else. read more

After waiting a month for an appointment, I brought my dog in at 1:18 for her 1:30 appointment for grooming. The receptionist told me to leave and come back at 1:30. She was quite rude about my consideration to not be late. Strange philosophy. When I returned, exactly at 1:30, she took 4 consecutive phone calls while I waited for another 12+ minutes. Finally a different person helped me. I was relieved that that woman didn't touch my dog. She clearly hates her job. read more

I love coming here. They have a great selection of cat food and the cutest toys. This particular location has in the past changed their store hours temporarily. 1/8/22-1/14/22 is now open from 10am-6pm. read more

PetSmart - Store hours - Pet Stores Near Me - Elk Grove, California

This girl named Sarah refused to sell me a feeder fish as a pet for my kids. Outrageous! It's a feeder fish too!! And she said she was the manager. Not cool, in front of my kids too. They were so sad not being able to get a fish at this store! read more

My dog loves coming to PetSmart! We usually just buy his treats here, but when we go we like to watch the dogs getting groomed and meet other dogs around the store. I want to say this specific associate (I can't remember her name) is always so friendly and knows exactly what she's talking about when it comes to dogs! She helped us get the right treats we were looking for and the correct size for our dog. read more

Wish I got the name of the guy who was super helpful on the phone today. For some reason petsmart has this new policy where they will not to do a stock check for U over the phone I don't know why it's a bit ridiculous. Anyway after Calling the pet smart In Stockton and dealing with a rude employee I called this place I had tried to order online and do curbside pick up for prescription dog food however it would not let me do it. Likely the staff member on the phone here was super helpful and explained to me that if they don't have something in stock it will not give you The Choice to do curbside pick up which makes sense. He then said he did not mind taking time to go on his computer to see if the dog food I needed was in stock. It took him less than 15 seconds to look it up so I don't know why the other girl at the Stockton location could not do that for me. Anyway problem resolved dog food received and a big huge thank you to the Guy who helped me on the phone today you are appreciated read more

Rude employee and flawed check in service. Two months ago I showed up 12 minutes late to my 8 am appointment as I got caught up at my kids school. Sahar said I was too late and had to reschedule. Whatever, she was right, I was late; I respect and appreciate being on time. Fast forward to today. I show up 10 minutes early so I didn't have any problems. Same rude girl said I was too early and I needed to wait on the bench outside. I said ok. I went back in at 3:27 ((the appointment was for 3:30). Again, in her rude tone she said "no, you're early, that's why we have appointments". What? Who does this kid think she is? I explained to her what happened last time, reminded her what is happening this time and then said I'm confused. Do I need to show up exactly at 3:30? And she said yes. I said ok I will be back in 3 minutes and I hope that you will be ready to go exactly at 3:30. She did not start helping me until 3:37 and I wasn't out of there until 3:42. It's not that they were late. It's the principle of how she talked to me last time and then again this time. Apparently we have to be exactly on time and it is OK if they are not. If this works for you then give it a shot. Running a business that way does not work for me. I spent over 20 minutes at that place trying to comfort my nervous dog and being talked to disrespectfully. Just unnecessary. This is something that should take five minutes. Looks like their check in process is a recurring problem. read more

Elijah helped me tonight. Elijah was a perfect clerk; friendly without being overbearing. Extremely personable. I had issues with my prescription for a prescribed food, and Elijah helped me out, no problem. This was a huge relief because my cat is having a lot of medical difficulties, and needed this food! When I mentioned that Elijah also wished my cat well. This is what you want in customer service! You want Elijah! read more

My poor dog got the worst haircut he's ever gotten in his life. I'm so sad. I did not complain because what's done is done, the sooner I left the store the sooner it can start to grow back! Diana did a horrible job, HORRIBLE, do not bring you dog here for a haircut. It's not even just the haircut, his nails don't seems to be shorter and he doesn't look clean and fluffy as he he has in the past or as a dog should when you pick him up from the groomer. This location has gone downhill, I will never be back. read more

New management evicted the cat rescue that had been there for 19 years without notice. Disappointed. I will no longer shop here. The cat rescue brought in a lot of business for this store. SHAME read more

I've been here a couple of times now. I usually order everything online because it's convenient, saves time, and of course, it saves money!! So far, my Science Diet cat food has been on sale and this store is conveniently near Sprouts!!! As you walk in, there's a super sweet lady that greets you with a smile! As I walk towards the cat food aisle, there's lots of neat stuff for pets to look at! Lots of fun toys!!! The cat food aisles can be overwhelming! There's lots of different brands. Once you find your brand, there's lots of specialty kinds to choose from! Like the age groups, indoor formula, active, hair ball, sensitive digestive, and so on. Once you narrow it down to that, you have flavors! Chicken, chicken plus liver, turkey, salmon, ocean, beef, and much more!!! That was enough for me to wonder what my cat REALLY wants to eat!! Lol. There was a young lady working there tried to give me a helping hand! I told her there's too many choices!! She laughed. We shared a quick story and I was on my way! Overall, great store with lots of options. This pet store sells a variety of different pet foods! ( Dog, cat, rabbit, fish, bird food and so on. ) They also sell pet accessories from toys to beds. Of course, they sell animals!! They even have a place for grooming and a veterinarian. The store has a shared parking lot with lots of stores. I've always found parking even though during the holidays it might get a little tricky. I've always had help when needed and the cashiers always ask if I'm a club member ( it's connected to our phone number) to receive the sale prices. Ooooh! Lately, on my Science Diet pet food...I purchase a bag and the company gives a bag away to help those fur babies in shelters. Pretty cool! read more

PetSmart grooming salon in Elk Grove is the best! I know when I drop off my dobermans there they are in good hands. The groomers seem to be very knowledgeable and are friendly when I drop off/ and pick up my pups! read more

PetSmart - Pet Stores Near Me - Elk Grove, California

This is not the PetSmart to buy your fish from. I'm not exaggerating when I say that every fish there looked miserable and really close to dying. There were obvious signs of ich disease in some tanks and fin rot. All the tanks were filthy and there were so many dead fish floating at the top. I've been here before to buy a fish and it wasn't always this bad. This is the worst I've ever seen. read more

PetSmart - Black moor goldfish is covered in white spots, a sign of ich disease. - Pet Stores Near Me - Elk Grove, California

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Love petsmart! Very organized, clean, and I absolutely love their rewards app! Keeps my feline friend happy.

I adopted a Pomeranian (unexpected and I'm a no clue about small dogs girl)...I brought Max here to groom with Shay and she was so patient and informative about his coat. I scheduled a second visit and he looked so good afterwards. Groomers don't get enough credit based on the reviews I've read. I'll continue to groom with Shay. Thank you!!! read more

They were amazing. Groomed my pug and she smelled amazing and felt amazing. Not bad pricing either. We will be back! Thank yiu

Jasmine was awesome. She went above n beyond for us. Great customer service. She helped us with the right selection and my kids were very pleased with their new pets. Jasmine helped a great deal with her opinion and helped us to shop well. read more

Nothing like walking in and stepping in urine bright and early in the morning lol I don't know how everyone else starts there day but that's how I started mine read more

PetSmart - Gross - Pet Stores Near Me - Elk Grove, California

NO NO NO I brought my baby here for a simple wash and cut. Should have known something wasn't right when they conned me straight out the gate. Because of my schedule, I've been to Petsmart Grooming salons in IL, TX, and now CA (in the last 6 months mind you) and have never paid more than $63-$65. Today I paid ($70) behind some long story. Clerk: We had your dog coded as a certain breed that's 5-7 lbs but he's really a shih tzu so he's more like 8-12lbs so it's $5/more Me: I've never told anyone he was anything other than a shih-tzu poodle mix. If someone made a mistake....*blank stare* But I paid the money to get my dog groomed. She asked me if I wanted the same length that was listed in their computer system- which I presumed was one he had before. In hindsight, I should have asked for that diagram that shows the different cut lengths. Which wasn't visible. What they did have was a nail polish wheel (the type you find in nail shops) for painting nails-- priorities people. Needless to say, when I picked him up I knew something wasn't right because I could see his vitiligo from 20ft away and his skin was bright pink. I was shocked. This is not a hair cut this is hack job and you should be ashamed. My dog has been shaking like a leaf because he's never been this naked before. Don't believe me, see for yourself. read more

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Nikki ( *Spelling?) was my the staff member that helped me a great deal with the best customer service! First of all, my dog now hates going into this PetSmart because he was traumatized by the grooming department a few weeks ago. So, in the midst of that, Nikki helped while my dog was causing a scene in the parking lot and refusing to go inside the store. I tried every which way and he just would not go in the store. When Nikki saw the trouble I was in she was such a sweetheart to offer us treats, but my dog still would not go in! Needless, to say I went into the store without him and bought a $50 set of clippers that I thought ( at the time) would be a great idea to try "DIY" dog grooming-- NOT SO MUCH! After just 1 failed attempt I gave up because my dog was just not having it! I called into the store and having "bad service" from another staff member, Nikki came to the rescue and let me return my "nearly new" set of clippers and without my receipt and box because I had lost all items in the midst of all my doggie drama! I usually go to other PetSmart locations, but Nikki has given me the best customer service I will be returning to buy my "4-legged" family members their treats! read more

It was my puppy's first time going to this grooming salon and was very scared. Katy B, his groomer, was super nice and was very gentle to him. Definitely recommended. Thanks Katy! read more

Awesome place! Staff is friendly and helpful! Place is kept clean! I definitely recommend this place.

I've been here a lot. But this was by far the worst experience. I arrived 10 minutes early before my dog's appointment time, ended up waiting for the groomer to arrive approximately 20 minutes after my dog's appointment time. Not only that, my dog's cut was terrible. I have gave specific instructions that weren't followed. Definitely won't be returning. read more

One stop shop for all pet essentials! Love coming here with my dog Peanut! During my last visit I picked up a new dog leash, collar and toys. They have cute dog clothes and are a great buy when they're on clearance. They have a nifty dog tag machine at the front of the store. Buy the tags (*fyi, they're located by the registers - took me a while to find them!) and simply build your own name tag at the machine. SImple and easy to use. I don't buy the dog food here, I'd rather drive down an extra mile to Target since it's a lot cheaper there. They have a Banfield pet hospital also. Peanut got his shots there when he was a puppy. This place is totally overpriced and they will try to get you to buy in on their plan. You're better of going to the SPCA for his shots that cost more than half the price. read more

Our 9 year old English bulldog had an appointment for a nail clipping/grinding this morning with Regina. She did an amazing job, and we will definitely be bringing him back. Ludo is not a fan of getting his nails done, and they were so overgrown! He is also partially blind and a little grumpy at times, Regina was awesome and Ludo is a very satisfied customer! read more

PetSmart - Ludo sporting his new manicure. - Pet Stores Near Me - Elk Grove, California

Took my dog for grooming for the second time and it was as bad as the first time, the employees have an attitude problem, they act like they hate working there and it shows in their service and how they treat the customers. read more

Normally we order pet food and supplies online but we have been coming here a few times recently because my girls enjoy visiting the cats for adoption and watching the other small pets like hamsters, snakes and fishes. The store employees have been friendly not sure about grooming service. Place is a little older looking. I do wish that this location had a bigger selection in cat food and supplies like some of the newer locations. read more

Curbside service was only to drop off. You need to go in and pay when picking up. It took over 30 minutes in the hot sun for the employee to get to the curb because customers walking in get first priority. The Employee was very thorough on the grooming instructions. When picking up, no welcome, no smile, more waiting and the dog was taken off PetSmarts lead and placed on floor for me to pick up. He still had a dirty face, one cheek and one eyebrow were not trimmed the same length as the other side of his face. There were other missed spots besides those. The grooming was over $50 and good for a chuckle when the dog looks at you. read more

PetSmart - Shih Tsu bathed and groomed less than an hour before photo taken. PetSmart missed an eyebrow, cheek and dogs eyes were not cleaned at all. - Pet Stores Near Me - Elk Grove, California

Horrible DO NOT go to there Grooming service!!! Right when you walked in it's got a really scary vibe I was kind of sketchy I'm dropping off my puppy here to get groomed. I paid an extra $20 for the Halloween special. My dog did not get a treat before his appointment and I almost forgot to give him his Halloween scarf. That's not the worst of it when we got home they shaved my dogs genitals which he's never had done before and they shafted it!! His genitals were all scratched and irritated when he came home pretty much black and blue! Not to mention they totally butchered my dogs hair when I asked for a puppy cut they shaved him and made him look like a rat! And then I called to tell them about what they did to my dogs genitals and they told me there's nothing they can do for me that they would not pay my vet bill. At all costs avoid this place completely for grooming! Horrible customer service horrible butchered and now my dog is left shift and bruised. I'm extremely pissed off! Groomer was named Jamie do not use her by all cost read more

Ever since my first new puppy, I've been on a search for the best and most reasonably priced pet store. Petsmart is definitely up there on my list. They almost always have deals going on, such as buy 2 treats get 1 free or buy one toy get one 50% off. Usually these are inexpensive items. Right now, there is a deal for Halloween toys so get them while you can! I believe you need a membership to receive the deals, but they only require your number and email address. They don't spam your inbox either. I usually purchase treats, nylabone toys, and the leashes/collars. They have a lot of treats, foods, clothing, beds, toys, etc to choose from. The only downside of this place is that there aren't a lot of workers. They have multiple registers but every time that I have come in, there's only one register open. However, the workers are top notch. Their customer service suffices for me. They definitely help you when you have questions. read more

PetSmart - It doesn't keep my puppy occupied for that long but maybe it's because he's smart. Only about $13? - Pet Stores Near Me - Elk Grove, California

I purchased canned dog food an was told that I could exchange the unused cans if my dog didn't like it even if I didn't have the receipt. I returned a few days later an was told that I couldn't even though it was a manager that told me I could. The same manager that has now changed his mind. Awful service; especially since I use to shop there regularly. I will never shop there again! read more

Brought my dog for grooming. They messed his her . Gave them 3 chance, they got worse. Avoid this place..a rude unprofessional individual called Katey....I stopped buying Food and treats . What a shitty place. read more

My favorite pet store for small animal needs! I've been hamster cage/toy/food/bedding scouting for a few days now and I finally bought a robo hamster from here today! In the last 3 days, I went to 2 Petsmarts, Petco, and Pethaven. I must say that I like this particular Petsmart far more than others. They have the biggest selection in terms of small animal accessories, and they tend to have lower prices than Petco and other small pet stores. \ The lady who helped me pick out my hamster today was really nice. I could tell that she really does love and care about animals. I noticed that the robo hamster that I had initially picked out had some pink spots by her tail (probably been attacked by the other bigger females), and instead of ignoring what I said and trying to sell her to me anyway, she put her in a seperate cage and took her to the back to put ointment on her. P.S. This is a all female store. All the hamsters, guinea pigs, rats, etc. are female. Petsmart on E. Stockton Blvd is a male store! read more