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    PetSmart

    2.3 (9 reviews)
    Open 7:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    Poor gecko... :( Disgusting!!!!
    Ally M.

    This has to be the worst pet smart in El Paso. I highly advice against shopping here for any pets. I went in to buy mulch from this store for my snakes. I stumbled across a leopard gecko with severely stuck shed along with another one in the tank with him. The only reason they did anything for it was because I got on their asses. You guys have no business selling reptiles when you cannot even control the proper husbandry and humidity!!! This poor baby couldn't even open his eyes. This is the 2nd gecko I have seen at this store in terrible condition!!!! I highly advise you shop elsewhere for your animals. On top of this i asked for several things and nothing was in stock as USUAL!! If I could rate this store 0 stars I would!!! Shame on you guys!!

    The "Agressive" Dog

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    5 months ago

    Helpful 0
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    6 years ago

    Helpful 1
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    Love this 7
    Oh no 1

    2 years ago

    Helpful 0
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    Love this 2
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 2
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    6 years ago

    Helpful 0
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    Love this 3
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    3 years ago

    Helpful 0
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    6 years ago

    Helpful 4
    Thanks 0
    Love this 2
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    7 years ago

    Helpful 0
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    Photo of Jay S.
    0
    15
    7

    7 years ago

    Friendly staff, the store is clean and they always have what I'm looking for in stock.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - PetSmart

    Fancy Pup

    Fancy Pup

    (15 reviews)

    I had taken all of my five dogs to Fancy Pup for grooming since they opened for business. I was…read morevery happy with their work up until about the fourth visit. On this occassion, I took two of my dogs, and could not believe what happened. One of my puppies was unrecognizable when I picked her up. They did a horrible job of cutting her hair. They shaved her so close to the skin that I am surprised they did not butcher her. I specifically shared photos to the owner of what I wanted. He promised me that he would share my requests with Valerie, their groomer. She shaved my puppy to the skin! I COULD NOT RECOGNIZE my DOG! IT was HORRIBLE! This is not the worst of what happened. My other small dog was cut on the underbelly, and NO ONE BOTHERED TO TELL ME ABOUT IT! IT IS THEIR responsibility to notify the owner when an accident occurs! THEY FAILED TO DO THIS! I picked up my dog on Monday, and until Wednesday when I was petting him, I noticed he had a horrible cut on his underbelly. I COULD NOT BELIEVE that they FAILED TO TELL ME ABOUT this! (I will include a photo of this.) I called immediately to speak to the owner, but SHE REFUSED to speak to me! She kept transferring me to the other owner! I was trying to explain to her what had happened. She would not speak to me. I could not believe what a failure of professional responsibility! When the other owner finally took my call, he continued to make excuse after excuse that I was to understand that their groomer was YOUNG! HI could not believe my ears! Needless to say, I was very dissappointed, and very angry. I WILL NEVER RETURN TO FANCY PUP, nor do recommend them. We as dog owners must speak up for our pets because they CANNOT! It has taken me a while to trust another groomer with my pets. I finally did, however I now check my pets each time, while I am at the groomers, to guarantee that my dogs are not cut or injured.

    Our fur babies have been going to Fancy Pup Montana for over a year now. They do a great job,…read moreespecially with deshedding. They are quick and professional and prices are reasonable. Our pups always look glowing and smell fresh. Highly recommend!

    Barkerhaus Kennels

    Barkerhaus Kennels

    (13 reviews)

    Exceptional Care, Training, and Peace of Mind at Barker Haus Kennels…read moreBarker Haus Kennels has truly set the standard for what a full service boarding and training facility should be. The two-acre facility offers indoor and outdoor runs, along with a spacious grassy exercise area, creating an environment where dogs can feel comfortable, stimulated, and safe. Knowing that the family lives on the premises adds an extra layer of reassurance--your dogs are not left alone after hours, and that peace of mind is priceless when you're trusting someone with your four legged family members. Our experience with Tiffany as our personal dog trainer could not have been more positive. Her patience, creativity, and deep understanding of canine behavior were evident from the very first session. She has a remarkable ability to address specific behavioral challenges while creating a supportive, confidence building environment for both dogs and their handlers. What impressed us most was that she never pushed a one size fits all agenda. Instead, every session was tailored to exactly what we needed and wanted for our Cane Corso Service Dog. Tiffany's professionalism, kindness, and sensitivity to our own anxieties made the entire process not only effective but genuinely enjoyable. She treated our dog with respect and enthusiasm, and she treated us with the same. We walked away from each session feeling more knowledgeable, more capable, and more connected to our dog. Her approach is a shining example of the high quality trainers Barker Haus is known for. We are incredibly grateful for the care, expertise, and dedication we experienced here. Barker Haus Kennels--and especially Tiffany--earned our full trust and highest recommendation. Five stars without hesitation. We will absolutely be returning.

    We brought our puppy hone just a few days ago, our experience with Barker Haus has been amazing…read more From the first meeting with Angie to getting to take our puppy home everyone here has been amazing. They take pride in ensuring the puppies and all dogs stay healthy and well cared for. While we waited for the puppy to be old enough we got to visit with her, and when the day finally arrived Angie gave us all the information we would need to help keep our puppy healthy and a few tips too. Our puppy starts her classes at Barker Haus in a few weeks and we eager to see all the amazing training our pup has set up to do.

    PetSmart

    PetSmart

    (32 reviews)

    We are pleased with all the service at this location. And especially give a shout out tons of crazy…read morefor the grooming on our little dog Reggie.

    Hold on tight.....this is a RANT!!!! I went this morning to…read moreget my dog's top layer trimmed down. Told the young man in there what I wanted and he said okay. He then made me an appointment for this afternoon. When you pull up our account....you see my dog's picture so you know what I was working with. I came in and I was told that a young lady (that wasn't in there earlier) was going to do it. She explained to me what would happen if they touched his under coat and I told her that I understood. Then I pointed at the picture they have of shaven coats to let her know where he is and where I wanted him to be and told her I didn't want his under coat touched. She then went into the temperature regulation and I again told her that I understood and that we had done everything else for 4 years and this is the last straw. Took some loose hair from him and showed her what was coming off and she said, "oh my God"..... and I said yes! All over my house and we both laughed. She then went into what could happen again and I said, "wait....i said that I understand....i don't know what is happening here". I looked at the young man in the back and said, "me and you talked, I thought me and you had an understanding". He shook his head yes and I said, "it really seems like you don't want to do it". She said "no!!! I will do whatever you want me to do" and I replied, "now I am nervous because I told you I understood all of what you are saying but you kept going like you don't want to do it. I just need help because this hair is excessive"! She then said, "well.....he is still going to shed.....it will just be smaller hairs". I told her that was the point! I then felt extremely uncomfortable and upset because this was my only day off and now I don't want to put him in the hands of someone that could be like, "I'll show her". I said I will have to go somewhere else. She said okay. Before I walked out of the store, I found a manager and told them what happened. They spoke to the young man and got a story from him and came back to me. The manager says that the young man said that he can do it for me tomorrow and for half off. I told him that this was my only day off and I am now afraid to leave my dog in the hands of someone that could be vindictive and I give them the example of arguing with someone that is dealing with your food. The young man came out during that part and told me that animal health and safety was their main priority and that they would never do anything like that. I told him I really hoped not. He then said that I didn't bring my dog in earlier so he didn't know what my dog looked like (again....we have an account and when you pull it up on the computer, you can see them). I told him that she kept beating a dead horse with the possibilities and I told her that I understood multiple times. It was just too much. I just don't feel comfortable. He said, "well, maybe you should go somewhere else because now WE feel uncomfortable.....". I said, "you have got to be kidding me"! I came in here, explained what I needed.....was told I could get it and then had someone make me feel uncomfortable because they were acting like they didn't want my business and was even offered an appointment the next day for HALF OFF and NOW ALL OF YOU IN GROOMING FEEL UNCOMFORTABLE "?!?!?!?! "And this is why I said I didn't want my dog in here for any of you to do it because after all of that, ya'll NOW feel uncomfortable "?!?!?! I said wow and okay. I'm done. I have never dealt with ANYTHING like this in a long time. I never got loud, smart at the mouth or anything!!!!! This was simply foul and a great example of all of the employees sticking together. The manager didn't even chime in!!!!! If you get into it with one, don't trust your fur babies to the rest!!!! Beyond disappointing and I have 3 dogs and they all have been there multiple times and we spend a ridiculous amount of money there. Never again. They get one star because they got 2 managers and neither one did anything!

    PetSmart - pet_training - Updated May 2026

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