I have had my dog groomed at Petsmart for years any no issues. The last grooming was terrible and it was not cheap - $170. I complained and received a call back from an assistant manager "Royce." The never offered a credit or partial refund just see me next time you book and we will see what we can do. I doubt there will bee a next time since their customer service is as bad as the grooming. Dr. Paul Douglas read more

very disappointed, first time booking for cat bath service at Petsmart, they just were not patient to get the job done, i guess they have too many clients, do not care losing one read more

The store Front staff were very friendly. Groomers though. If I make an appointment for a wash and brush.. and you deny the appointment because a dogs butt hair is to thick and you say possibly tangled but your able to run a comb through it... Just say you hate your job... or hey I'd really like to go home early.. that I can live with.. but don't BS me with a lame excuse like you gave me. read more

My Rescue from EPS's animal cruelty unit got an A+ plus while at the groomers he was such a good boy and they did a wonderful job!!

My puppy Belle loves coming here! She is treated so well at times I wonder if she will come home at the end of our visit! Kim the puppy trainer is remarkable! She has turned our crazy little pup into a little lady! We couldn't be more pleased to add this location to our regular shopping list! read more

Had my dog groomed there first time. She clipped the side of his penis. She said nothing to me. I noticed the blood when we got home. Accident happen but tell the owner. read more

Called to see if a item was in stock because I could not find any information on line. Was told by assistant manager Kinsley that they would be to busy to check on any items in store so I was shit out of luck knowing if they would even have the items I wanted to purchase. Absolutely rediculous considering I want to buy a entire aquarium set up worth hundreds of dollars and they could not take 5 mins to help me. I will take my business to UNCLE ALS and never support this corporation. read more

Would give them zero stars if I could. The cashier and manager must be BFFs because they both had the same disrespectful attitude. The cashier was borderline violating Canadian privacy laws....criminal offense. Never had I had any pet food thrown into my cart and told "you're getting it the way I give it to you!" Don't bother asking the manager to investigate because she'll give you the same rudeness but heavily masked. You know she won't do anything. If you don't dealing with the public or work in retail or anything that requires customer service, maybe you need to re-evaluate your life's plan. read more

I came here recently as I was looking to adopt a kitten from Infinite Woofs and Infinite Woofs partners with local PetSmart locations for their cat adoptions. I was ever so pleased to meet the kitten that I would choose to adopt here. She is ever the most affectionate kitten! And I'm quite pleased with all the PetSmart coupons we received on the occasion of this adoption. The staff members we dealt with were very helpful what with getting the adoption paperwork completed and eventually checking out for the additional kitten supplies we were purchasing (food, toys etc.). While this isn't the closest PetSmart location to where we reside, I am glad we came here as now our kitten has her forever home! :) read more

I've been avoiding Pet Smart for the last couple of years. I find service here is of two extremes. I either get the lovely helpful ladies that are full of energy and smiles or I get some really young person who acts like I'm interrupting them with my annoying questions. You can feel the eye roll. Two visits to grooming convinced me they don't want my business. But there are two products I can't find anywhere in the city, so I had to look for it here. Sure enough, they had my Freya's favorite Sentry Petrodex toothpaste and Feliway. This is the only place on the West End I've been able to find these items, and Pet Smart's vast selection of everything else is definitely a point in their favor. Once I looked at the PRICE of the Feliway, i think I figured out why no else carries it any more. It's calming cat spray, people! Not Chanel No. 5! Yeesh! Fortunately, as with all designer scents, someone made a cheap knock-off. Whisker City gives twice as much for half the cost. We'll just have to see if it works. I haz angry pretty kitty, and I could have used this in the winter time when she couldn't sit in any open windows. It might have saved her poor little brother a few swats to the face. Actually, I believe it was the high prices are the biggest reason for me not shopping here anymore. Even the scratching posts are several dollars more than other places, and they aren't any better. Pet food? Forget it, unless you want to pay double for wet food. Well...They do have the occasional sale. I got some of their cheap brands of wet food in 156 gram size for 60 cents a can today. read more

PetSmart - Finally found some Feliway. Too bad it's so expensive. - Pet Groomers Near Me - Edmonton, Alberta

the staff at terra losa, edmonton location, is very friendly, helpful, and obviously cares about animals. it's just a shame they have to represent such a useless corporation that can't even make basic things like online orders simple. i'm literally sitting outside waiting for an online order- after canceling two others bc it wasn't until AFTER i processed the order they decided to tell me the items aren't in stock, and then literally at the door waiting- check my email: "this item not in stock." well gee... thanks for wasting four hours of my life for stuff i needed asap.... it's also stupid that I had to make three orders but for the online order you get ten dollars off if you spend $100 or more... not $10 of every hundred.... $10 total. thanks you corpo (use your imaginatio here, im sure what I said is worse). work for $20 savings, but times are tough. worst of all this was a $250 GC my sis gave me to be nice so I can rehab a pitbull who was not raised well at all.... and now i have this extra GC credit that is pretty useless bc i sure won't be wasting ANY more time or money on this company. ever. read more

I shop at Petsmart frequently. I mainly take advantage of online orders and free, in-store pickup. Unfortunately, Petsmart hasn't figured out their in-store pickups quite yet. The pickup area isn't in a logical place, especially at this west end location. And there's no easy way to locate a store representative when you arrive. On the one day that I went to this location to pickup an order, I walked around the store for 20 minutes before I was able to find someone to help me get my online order. They only had one person on cash, so they couldn't leave, and that one person didn't have their radio on them, so they were unable to call for help. (Apparently they no longer have phones at the cash register?) Overall, my experience at this Petsmart was less than ideal. Petsmart really needs to figure out how to serve customers who are coming to pickup an online order. They could take some advice from Save-on-Foods and Canadian Tire. read more

I took my cat here for a groom. Bath and a trim as his hair was long between the toes and everywhere needed a nice rounding out as he was a new adoption from the SPCA. I paid close to $100 and am severely disappointed. I didn't get to talk to the actual groomer at all. His paws still had tufts of hair sticking out, he had long hair around his neck not trimmed ... it honestly looked like they didn't do much at all. Not $100 worth. I also paid for the Furminator brushing as he is a long haired cat. It was not done. I found two gifts of fur as soon as I got home that I had to work on that night. NOT worth the money. Not even in the slightest. read more

Good selection and comparable prices. Service is awesome. Especially at this location. Most pet stores have some sort of odor. Kind of goes with the territory. The Petsmart chain does an excellent job in that any kind of pet odor is barely noticeable. This is my wife's and my preferred pet store. read more

What kind of pet store has a bunch of fish tanks and no fish? Not a single fish in the place? After walking up and down the store twice, we found someone in the back corner to finally ask where all the fish had gone. We got told their system had broken and they moved all their fish to another location. Point is, we should have not had to search for help. Will not go back to this Petsmart. read more

If you have read my previous review about petsmart, then you will understand the context of this review. Since it has been some time since my last bad experience, I wanted to try for one this place is so near and convenient and besides I needed a quick appointment without having to book several days in advance. I took a chance and was pleasantly surprised to find there is a turnaround of my customer experience. The only areas of improvement still required is clarity / visibility to growing options available. I took full grooming including cleaning teeth, it came approximately $76. A little expensive. If this gets addressed, I would probably use them regularly. I have to say, I prefer a puppy cut for my havanese and having his photo from a previous cut helped. The rating here is reflective of this new experience. read more

I bought a baby bearded dragon on May 28th, 2017 from this Petsmart! I noticed as soon as I brought him home his head would shake like when your cold and you get the chills. I didn't think anything of it at first, but last night I was watching a movie and had him on me and this went on for 45 minutes. I took him to the vet first thing in the morning, only to find out he had Metabolic Bone Disease. What that is, is when a reptile does not get enough calcium to grow, they have very dense and brittle bones. The have Tremors, they are lethargic, they can have deformities which makes it painful for them to walk and sometimes even LIVE. I am under the 14 days of guaranteed healthy animal at petsmart and they stated they would pay for "This vet visit" Not the vet visits it will take to make him better, not his medication, nothing else besides today. I do not think this is right, CONSIDERING, he had MBD before he came to me and it will take MONTHS to reverse, thats X-rays, medication, trips that I have to take. Now on top of all THIS, they want me to return him the store if I'm not "happy" with him. Ifrit is NOT an ugly Christmas sweater you get that you can just take back to the store. He is a living, and breathing, beautiful thing. I will never buy another animal, or accessory or anything else from Petsmart. If this is the way they treat their animals in the store, I want nothing more to do with them. read more

Petsmart might as well be the walmart of pets they only care about money when it come to customers your dead last might as well talk to a wall. They cancel orders and do not tell you and then 5 days later you get a email saying your pick up order is been canceled and your money will be refunded. For 1 it was a delivery order and if its gonna be cancelled do you not call or email immediately . No they wait 5 days then tell you. Then it takes another 5days for refund. So you phone they make every excuse in the book and offer 10%off your next order how does that help when your dog is out of food now and have no money.their answer is should of planned a head its why i orrdered a week in advance. So people all petsmart is worried about is money well they will not see a dime of mine again. Please boycott petsmart and use pets alive, petland or Pet value . It is time to show big companies for our pets that our pets are like people and matter. BOYCOTT PETSMART read more

I worked at this location for 3 years. A majority of that time was spent in the specialty or pet care department (fish, birds, small animals and reptiles) When I started, the environment itself was awesome, and when I say environment I mean the management system, staff and how the store was run etc. Right in the middle it began to steadily go downhill. As a employee it was not fun, but customers do not notice these kinds of things or understand them thankfully. However I can say PetSmart is overall a good company. They do care about their animals. I was taught a fair bit of knowledge, but a majority of the information I would tell customers came from my own personal research from books, reputable breeders and certain sites on the internet. I can honestly say employees at that location are legit knowleagable and are not making things up to sell something. PetSmart is not PJs, they are not about the sale, and I was told many times that refusing a sale is encouraged if you do not like the feeling you are getting about a customer. We were encouraged to actually properly care for the animals and educate clients properly, and if they wanted to buy that animal fine, but there was no such thing as "tell me about this animal in 5 minutes or less". The only thing was, there was never enough staff on. All it took was a noob customer to come in and if there was only one employee on, they are stuck with this idiot customer, while other customers start piling up who may already know what they want. Also at night, being alone is very frustrating. It wasn't uncommon to be alone for 5 hours, and while it had its quiet moments, I had to close my section down - feeding some animals, replenishing water, cleaning the cricket bins and then there was the back of the store where petcare employees are also responsible for: the adoptable cats - cleaning out their cages, cleaning out litter, replenishing food and water, sweeping up and taking out the garbage, then what is called New Arrivals - all of the new animals stay here when they come from the breeders for a certain amount of time, so any feeding and cleaning is done there and then it was to Isolation - where ill or stressed animals stay. They receive medication, some are feed etc. This whole closing process can take over 2 hours when you are the only person in your department on shift. By the way, all sick animals are removed on the sales floor, taken to the vet immediately, given meds and treated appropriately in a quiet environment. All of the animals sold, except fish do come from local canadian breeders and seperately. Reptiles come from one breeder, small birds and small animals come from another ie. PetSmart does not mass purchase a bunch of exotics from one place. As a response to Dan W.: it is very possible for a pet store to have empty tanks! Pet stores do not breed all of their fish in the store and in fact it is very difficult to breed fish captively, hormones are often necessary. PetSmart doesn't carry hormones to encourage breeding for fish, and especially in winter, the supplier will often not come because it is extremely cold outside, and properly heating a truck with thousands of fish can be a bit tricky, so why come all that way and have 75% of the stock dead? Not worth it. Also I do remember when fish system was down and their tanks were empty. That system is accountable for over 5000 gallons, dont know how fish smart you are, but thats alot! If the system is down, that means fish aren't getting oxygen, their tanks are not filtrated and there is no heat, so that means rapid amounts of fish dying within a few hours. If you would go to any PetSmart, I would reccomend this one. There is an employee there who has a bachelor of science and 13 years of fish experience. I understand you are not happy because you had to search all over for an employee, but because fish are the top selling item and there were none to sell, it was likely that the employee was doing something else more important than standing around waiting to tell you that the system had broken down. If you see empty tanks, its common sense to realize there are none for sale! either the store hasn't gotten a shipment yet, the shipment was not a good one, so they couldnt sell any fish, or Gee, maybe the fact that the whole department was silent due to the fact that the enitire system was off would clue someone in. Oh and I don't work for PetSmart anymore, so save yourself the embarassment of going into this store and bitching at a manager because someone over the internet made you feel like a dipshit. read more

I love this place and go quite often. I don't buy food here (I feed my 3 pugs a "raw" diet) but love all the toys, treats and other stuff around. The staff is always very friendly and helpful. read more

Staff always friendly and helpful. Andrew's suggestions and patience with me being an indecisive first time pet owner was really appreciated. Wouldn't it be wonderful if other stores also allowed you to shop with your furry companion read more

I can't be bothered to go to this Petsmart anymore. The grooming staff are always so rude. And the people look so miserable to be there.

So I called petsmart to ask about my guinea pig, as I was told I could by one if the employees when I bought them. I was answered by the employee and she said I will transfer you to pet care, 10 minutes past and I get transferred back to her. She says the same thing I will transfer you, the about 5 minutes later the same employee answers then she says ok wait one second ok? So I hear her walking in what I assume was the grooming salon, there was dogs barking. I hear her say to her coworker, this girl had been calling non stop like every 5 minutes it's getting kind of annoying. Then I'm thinking in my head, I DID NOT CALL YOU EVERY 5 SECONDS I CALLED YOU ONE TIME AND YOU LIED TO ME, telling me you were transferring me, then you tell another employee that I called you every 5 seconds. Then the other girl promptly says, pet care isent here call again later. That was by far the worst CUSTOMER service I have EVER received I will definitely be going to pet value over this any day. It was really hard to keep calm and not be an a$# to I just make angry faces and talked calmly and asked my question. And the great employee who finally told me there was in fact no pet care at that time deserves a raise. Her name was Isabella. I dont know the other girls name but if I did I sure would be writing it. Thank you for reading my rant. read more

This Pet Smart is located in West Edmonton, and is one of the busiest in the city, particularly on the weekends. That's probably why I find the service there poor at times. But even when it's not busy, you will still get the usual eye-rolling, sour-faced girls who work in the fish department, not really wanting to assist you and when they do, they respond lackadaisically. I like some of the products they got there that aren't sold at other pet stores--like the National Geographic aquarium products, namely the 2.5 gallon betta tank and the small 10 watt heaters. I wish they'd take better care of the betta fish--every time I go there, I notice a few of them in poor health and not doing very well. read more

You guys did an amazing job on my golden the other day. She looked amazing after and even got little bows in her hair. Was also happy with the price, was expecting more. Keep it up guys! read more

I take my dog here regularly. I get all my pet products here and I think this store is amazing. Back 6 years ago I brought Walter, my dog, here for training. I thought it was thorough, helpful, and fun. Since then, I have been bringing him here to shop and for grooming. They always have the food I need in stock, which is great because others don't always have it. Their pricing for the food is the cheapest I've found so far as well. For grooming, I get Walter shaved, his nails done, teeth brushed and ears cleaned. They recently started sending photos of your pet when their grooming is done, which is perfect! Walter always comes out happy and looking very clean. I've never had any cuts or scratches from here when he gets shaved. Also, yesterday, the groomers let me know that if you prebook your next groom then you receive a discount so she went ahead and booked me in approximately when I'd be looking to come back, which for me is awesome! Who doesn't like a discount! And to be proactive was great too. She also let me know that when it gets closer if I need to change it, I can and I will still receive the discount. Perfect! I am very pleased with this location! read more

NEVER AGAIN. Worst grooming experience ... EVER. Do your dog a favor and take them to a small grooming business where they care more about your pet. read more

That was quite possibly the worst experience I have ever had at a retail store of any kind. A line 20 people deep with two older cashiers that had zero idea of how to run their tills and a manager who pretended several times to be blissfully unaware of how slow and brutal the experience was. I literally was there for 25 minutes in line as the cashier looked through the bottom of the glasses trying to find each button on the till. Don't get me stated on the girls in the fish department who can never be found and if you do are most likely talking to each other oblivious to the customers wanting help. The worst part is this is the best of a bad lot of pet stores in the west end but the management should be turfed immediately read more

I've bought a few clothing items for my dog. Shes a small, sometimes XS. It seems lately, their sizes are off. I cant even get the smalls on her. I contacted the store and sent them pics of previous clothes I purchased with sizes and same brand names that fit fine and of course pics of the difference in size now. They told me a few times a manager would call. NOTHING. Said there is something wrong with my phone. Umm no, it works. I use it daily. So not only does the clothing suck, the service at this location does too. This isn't just about getting money back, it's the fact the clothes aren't made to size anymore. Why should I spend my days returning shit??? I use PETSMART brand only for my dog. Well, she's been weaned off. They can't even make a simple call for something that could be affecting HUNDREDS of customers??? Come on. read more

Quick to get nails done & get them in... for my pooches, however they missed a whole paw. Noticed when we got home.

This review is specifically for the grooming salon. I thought I would give Petsmart grooming a shot since it's fairly close to home. First impression of the salon is not good. It reeks of urine. While I understand that dogs have accidents but clean it up so it doesn't smell. The walls and furniture is quite tattered. Some paint would help with that. The staff were not busy and goofing around which did not look professional. The girl at the front desk was professional though. It took 3 hours to groom my dog. The result was poor. She had a lot of long strands under her belly, arm pit and bottom. A sloppy groom. My dog deserves better. Take note Petsmart. read more

I took my son's two cats to this store to have them groomed. I figured it would stop them shedding for a few days at least. The next day, I noticed there was still plenty of hair coming off them when they were petted. Also, they had dandruff around their tail areas, which they did not have before. That eventually cleared up. My son couldn't notice any difference in them, other than they had their nails clipped. I think I would rather pay a bit more and go to a cat groomer than a big store name. The grooming staff in the morning were a bit surly, but in the afternoon were OK. Other staff were nice. read more

Staff recommended products that were not suitable for our dog once we read the labels.

I visited this store to buy a crate for my future miniature schnauzer puppy. I went to look how groomers working because i am looking for grooming service for my puppy. But what I saw it was shocking. 3 girls were working on dog, almost finished to groom miniature schnauzer. I have never seen anything worst. Now i know exactly that I will never ever bring my dog there. read more

Grooming review only. We took our Shitzu Yorkie cross today and asked for a shave everywhere and to have her ears done. When my husband picked her up he was disappointed. She is unevenly cut, it's not that short, and they didn't touch her ears. We will not be bringing our dog here again. They are pricier than other groomers we've taken her and are not worth the money. read more