I ordered an item online, designated the store, and selected "Same Day Delivery" through DoorDash, because that is what the website offered. Considering I was on a time crunch and Amazon wouldn't arrive in time, I opted to utilize the delivery method. I placed the order around 230pm with an expected delivery window of 3-6pm. When 4 pm rolled around, the window extended to 9pm. I never got any update after that and decided to call the store for the status around 830pm. Nick answered and immediately had a rude response when I tried explain I wanted to check on the status of the order because it was close to closing and the order had not been delivered. He retorted that there is no delivery method and asked if I was sure I didn't order online, he didn't even listen to what I was explaining, he assumed and had a smart-a$$ attitude in attempt to make me feel dumb. To be honest, if I had mistaken the website, sure but the website clearly has the optiont for same day delivery. I think it needs to be updated and Nick could be more helpful rather than judgemental. I quickly drove over to the store right before closing and a young woman was more than happy to assist with a smile on her face. I wish I had gotten her name. But thank you to the closing female cashier. read more

I went in to receive some guidance on getting my 15 year old Shitzu the best food to keep him healthy & Active, I was assisted by Michael & he was an angel, I truly believe some people love what they do when it's helping others & their furry babies! & Michael clearly likes helping customers & their furries. I'm so grateful to Michael for the time he took to educate me on the benefits on purchasing the best for my Petie! read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

I visited this location today and was helped by Shelby in the fish department. I am new to owning a betta fish so I had a lot of questions. She was EXTREMELY knowledgeable and helpful in answering all of my questions regarding everything I need to start an aquarium for my new pet. I will definitely be back to this location to get everything I need for my Betta. Thank you, Shelby, for providing excellent customer service. Thanks to Daniel as well! read more

I came in this morning for a play pen for our new puppy, was helped by a guy named Nick who was all over the store helping several people. The guy knew where everything was, had product knowledge and recommendations, and most of all genuinely cared about his job. On his watch, every person in Petsmart this morning got excellent service from a guy who cared to give them the best experience possible. Really couldn't ask for more out of an employee, I will be a loyal customer of this Petsmart because of Nick and hope to see him next time I am in. read more

Ok so I buy food here all the time. Today the food I normally pay $14 for it's $19 OK I agree things have to go up a little bit but really so I look on Chewy and it's $17 so I go to the cash register and the guy who's half asleep who acts like he could give a shit that I'm even here since they don't match prices with Chewy wow OK thanks for nothing done shopping at Petsmart I'll find some other way some other store anything but Petsmart!! read more

Costa Mesa Petsmart grooming was the worst. i requested a furminater with the full package, nails ears teeth and trim. other Petsmart locations have always done a complete thorough job. to my surprise the Costa Mesa location does not hold the same standards. when I got my dog back i noticed she still had knots under her arm pits, and her toes were not trimmed at all. I have never had these issues at Huntington Beach, Tustin or Fountain Valley Location. COASTA MESA totally wasted my time and money. now I have to take her back to a different groomer to fix the mess they left my dog in. read more

Booked an appointment with Miguel. He is amazing with our dogs. However, when I arrived I found out that the person booked the wrong kind of appointment. We arrived at 1030 for a nail trim but Miguel would not be in until 1130. I reluctantly agreed to someone else. The lady who trimmed Little Dudes nails looked like a zombie hating her job. She didn't talk to Little Dude just grabbed his legs. I told her that she could talk to him and she maybe could use some help. She did get another lady to help her. I cancel my other dog on the spot!!!! I went to pay for Little Dudes nail trim and they had both nail trims on the bill even tho I cancelled MInnie. I asked for the manager and told the clerk that I would put the dogs in the car. I then noticed Little Dudes nails were still long..... What the heck!!! I explained the situation to the manager. I need to pay $36 an hour for someone to watch my elderly mom so I can do errands. I found this entire process very disappointing and such a hassle. The store didn't even care! They don't care about the hassle or the dogs!!! Miguel is amazing but beware of everyone else! read more

The sales associates are incredibly rude and don't seem to ever actually respond to curbside pickups. I've tried four separate times now and each time I've waited at least 20 minutes just to give up and go inside to get the items myself which completely the defeats the purpose of curbside. There's never any apology or anything. Not sure why they offer curbside if they don't actually do it. read more

Came in 10 minutes before closing. Knew exactly what I needed. Was told upon entering by the rude associate who had already disabled the door that I had 5 minutes. Asked her where I would find what I was looking for. I was barely able to understand her as she was wearing a mask and her voice was muffled, would have been fine if she just spoke up. Asked her to speak up and headed where she told me. Was in the middle of getting my item when another associate asked if I found what I needed because the store was closing. Absolutely horrible and rude customer service. As someone who has worked retail, I am considerate of other's time but I also know how to treat customers. These people do not. Spend your money elsewhere read more

If I could give 0 stars I would. Twice now, I have encountered the rudest cashier's I have ever experienced. The first was a few months ago when the checker over-excited my 5 month old puppy and then yelled at me when he peed on the floor. The 2nd was today when the checker (different person) told the person in front of me that it wasn't the customer's job to take items out of the cart. (The items were large and bulky and we have all been trained at this point to leave them in our carts for scanning). The checker was so rude and basically called the customer lazy and berated the poor guy. I was so horrified at this rude service that I put my items down in place and told the checker I will never shop at Petsmart again before I walked out the door. read more

I take the pupper here for chow and toys. Staff is dog friendly. I saw they had a big iguana my son wanted might get it with the wifes blessings.. fingers crossed! read more

When I complained to the older female cashier with a limp for taking so long to refund a pet gate, she said, 'It's because I don't like you'. I will never purchase anything from the Costa Mesa PetSmart again! read more

Absolutely the worse Customer Service ever!! I k ew I should have taken my $$ elsewhere. The groomers do a very shitty job and when ask to correct it they get pissed off and give you an attitude!!! , my dog had the most severe anxiety ever when he was there! I can only imagine how they treated him... Dude manager is a joke !! A 5 year old can do a better job as a manager then this Dude. Just saying. NEVER AGAIN . TAKE UR DOGS ELSEWHERE.... SERIOUSLY OTHER INDEPENDENT DOG BUSINESSES WOULD APPRECIATE YOU MORE read more

We've been taking our pup here since we got him two years ago. Stephanie was his trainer though the entire program (we took ALL the courses). We loved it and so did our pup. When we go in now, he still looks for her. I would recommend Stephanie to any new pet owner or anyone looking for training for their pup. read more

PetSmart - An after class birthday party for the pups. - Pet Stores Near Me - Costa Mesa, California

Don't bring your dogs here for a haircut. My dogs got the worst haircut. They just shaved their entire body and now they look like mullets. I'm so disappointed! Spent $102 for my Aussie doodle. I could've done it myself at home. read more

Pets smart has really friendly and helpful staff. We have 3 Dogs and that all have been trained by Stephane. She a wonderful trainer with a Great at personality and sense of humor. All over fur kids love her. She is patient and kind with the animals and owners. My one complaint is that build must be old because it always has issues. Also I miss Banfield being there. read more

Place is a absolute joke.. took my dog in to get a cut and yes he had issues as he is a rescue. They call me to say they are unable to do the service which I get.. but to charge me 35.00 for a bath/shampoo when I could of done that myself and the only reason I booked was for the hair appt. Mari the store manager is not accommodating at all and lacks customer service skills. Sadly this is by my house but I will go out of my way to stay away from this place. read more

I have & was very skeptical writing a review about this store. I have been taking my husky here for the past year & a half - & never had an issue with them until my husband told me that when he would drop off my pups, my dog would suddenly get scared & start to whine as soon as he stepped in the groomers. I know my husky is brave & doesn't get scared with anyone. I know something bad happened to my pup & will no longer take him here anymore read more

this pet smart is literally awesome! i recently adopted a kitty and i have come here for all of her needs. every single employee has been so nice to me and helpful. they even have an adoption booklet with coupons for new pets! and today, i brought in some other coupons and didn't realize they were expired. but the cashier was so nice and manually entered them for me since the deadline was so short. truly enjoy coming here and the online pickup is also always so fast! definitely come here for all your pet needs :) read more

Training with Stephanie at 17th st location: Having Stephanie as our dogs trainer has been an amazing experience! We have worked with Stephanie for the last four years. She has trained three of our dogs and the results have been great! She is always eager and willing to answer any questions we might have about our dogs training or behaviors. If she doesn't know the answer right away she does her research and comes back with an answer. On top of that my dogs love her! She goes out of her way to establish a connection with all the dogs and owners she works with!! If you have a puppy or a dog of any age that needs training Stephanie is great! read more

Whatever you do do NOT take your dog here. We brought our small pug chihuahua and also bought one of the deluxe package add ons which includes teeth brushing/mouthwash thing and a bandana. When I went to pick up my dog he looked scared and his breath somehow smelled even worse and his nails were sharp as hell as he also didn't have a bandana. It seems like they just washed him. You're better off washing your dog yourself then coming here. read more

My first time ever going to this place to get my dog groomed was a little scary, obviously, a Male Groomer (not sure what his name was did my dogs appointment and at the end of the appointment my dog looked very bad...but I understood that my dog was matted due to his SUPER curly hair but I still found it odd that he proceeded to say that my dog wouldn't let him cut the face but in my head I was thinking, I know that's not true because it WASENT just his face looking weird it was EVERYTHING. The reason I am giving 5 stars is because I went for a second time (today) and Quantasia groomed my dog and OH MY GOODNESS when I tell you my dog had matts again and instead of my dog (Oreo) looking terrible like last time he looks like a whole new MODEL DOG she is TRULY AMAZING! Thank you so much Quantasia I came home and Oreo is so so happy. read more

I usually don't write reviews but Miguel did amazing!! My dog is very anxious/ shy/ and scared of loud noises. The first time I took her to get groomed she cried the whole way home but when I picked her up from being groomed by Miguel she was a happy girl. read more

PetSmart - After - Pet Stores Near Me - Costa Mesa, California

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Pros -clean store, well managed store -will open more registers if needed -large selection of bird products (unlike other stores) Cons - No clear space to form lines for register -employees have to let you into bathroom read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

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They have everything I need for my pup, I even had a worker give me a free treat once and it's things like this that keep my coming back.

please do not take your dog here. we've been taking our dog to this pet smart for grooming for a couple of years, but we're done now. i dropped my dog off at 9:30am, and at 1:30pm got a phone call saying my dog was at the hospital because of a seizure. when we got to him, he hadn't been cut and was still wet? this is 4 hours long, and they couldn't get to him in time to cut him? they lock dogs in kennels, and their stories didn't add up when we asked what happened. Vet even said they weren't told enough by petsmart. if you care about your pet, go to a different groomer. read more

This PetSmart staff is amazing!! I called to ask about their puppy training and the Assistant Manager, Lola, chatted with me for about 15-20 minutes about my dog and what she recommends even outside of the classes. She was so helpful and sweet and I will definitely be taking my dog there for their puppy training! read more

First time taking our Cairn Terrior in for grooming. Staff were friendly, polite and professional. Our dog looks great after being trimmed up. Heck, they even put bows on her ears. Nice surprise. This will be our groomer moving forward. read more

[grooming] Miguel is the Petsmart stylist I have been looking for for the past few years. If you've read my past reviews from FV and Tustin, you can only imagine my paranoia when returning to Petsmart grooming. After a lot of Yelping, I decided to book with Miguel. I said I wanted a Bichon cut for my Poo, and he did that and so much more. Poo's ears are clearer than my vision and his fur is brighter than my future. He works quickly (3.5 hours on a fluffy dog) but carefully without taking short cuts like simply shaving my dog and charging me +$50 for that. Thank you so much, Miguel! Definitely following you throughout your styling career. read more

PetSmart - Grooming by Miguel - Pet Stores Near Me - Costa Mesa, California

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Wally (my dog) loves this petsmart!!! - Knowledgeable about everything ive thrown at them so far - grooming center is good - Least busy petsmart ive ever seen. Which is great for walk ins. However, it looks like its gonna shut down any moment. read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

**Grooming** Our groomer Alex did an amazing job with my Gigi! She looks so beautiful and nicely trimmed. Her nails are short and filed and her breath smells good! I almost didn't recognize her! I'm glad I can come to Alex again and again Gigi loves you! read more

PetSmart - Gigi's New Dew - Pet Stores Near Me - Costa Mesa, California

This is specifically about pet smart but more of the adoption event they had going on outside on 1/27/23 I went by because I saw the event going on. I've worked with multiple adoption agencies have adopted out dogs, fostered, rescued, etc. I parked to see if any dogs could need a foster or I could post pictures of the event going on only was gonna be there for a few minutes and leave. I went to park and they where blocking one parking spot so I had to awkwardly park in the spot next to it (I drive a large truck) so I accidentally took up 2 spots (even tho they where blocking the one I was crooked in) and the lady yelled at me to move who worked the adoption event. I told her I'd only be there for 2 minutes to take some pictures and leave and she continued to yell at me to move like I get I was kinda blocking the second parking spot BUT SO WHERE THEY. I told her I just wanna take some pictures to help these dogs find a home and leave and told her I've helped a lot of pets get homes she said she didn't care and that I needed to fix my parking. For someone trying to save dogs she doesn't seem to interested at that point I got a little snappy and just left. I felt really disrespected for only SLIGHTLY parking crooked in a parking spot. read more

A lot to you people aren't professional groomers so a lot of hatred and stupid comments I see are because you don't brush your dog. You clearly don't educate yourselves on grooming and act like Karen's. Do us all a favor and grow up just because you don't get what you want, they do their best to do your dog. If your dog doesn't like the dryer they can't force the dog. So that's YOUR problem. A lot of y'all don't even train your bad ass dogs. I love the way they operate and I have learned so much from them educating me. So next time you complain and act like a Karen go to petco or learn how to groom your damn self . Period read more

Don't waste your time paying double for your pet meds like I did here last week what an idiot! Go to pet meds.com. On line. Half price don't be a fuc#### idiot like me. Check for yourself read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

The dog food selection is good, but the grooming department is horrible. They gave my dog the worst hair cut I have ever seen. It was uneven and choppy. Management needs improvement in customer relationship management. read more

I had a problem with my dog due to allergies, seasonal changes, or a bug. Pretty much I was confused and ran into the Store associate Nik. He was exceptionally knowledgable, friendly, and even walked me back to the isle with the medication. He provided options and support so I thought I would give him a shoutout. Since then the Pup is living life itchy free. Talk about service and knowledge/expertise. I also called back during the lunchtime when Nik wasn't available for a quick question on conflicting medication and Nik's manager Art took great care of me. One more shout out to the nice cashier Nicole. I will be back to this location and love the care they provided to me and the little Doggo! read more

IF YOU NEED GROOMING, GO HERE! I've been everywhere and this is the only place I trust with my baby (pit mix). They were so sweet to her and they give a "report card" to let you know how the appointment went. They actually care. There is an adorable brunette who has helped me twice and I highly recommend her/this location. Good advice from all employees. I love Petsmart! So much nicer than the Petcos I've been to. read more

PetSmart - Pet Stores Near Me - Costa Mesa, California

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Grooming at this location is the best!! They do a wonderful job with my playful, hyper handful Bijou!! She is a 2yr old 90lb Dogo Argentino and gives her bathers a workout!! Thanks to Elaine, Axle, Alex, & Page (to name a few!!) You guys are the best & Bijou loves to come see you for a bath! read more

PetSmart - Bijou!! - Pet Stores Near Me - Costa Mesa, California

The worst place ever, I did schedule an appointment on the phone with the customer service and everything was fine, the day of the appointment I was called by a rep from the local store tell me that I did not schedule an EXPRESS APPOINTMENT and try to find the way to cancel my appointment and I know the reason because my dog is big, after I did insist to keep my appointment she said ok, I dropped my boy and after couple minutes I was called by a different guy telling me the same excuses that the lady said over the phone before I did even come over, VERY SAD, my DOG IS LIKE MY SON, IF THIS EMPLOYEES DO NOT LOVE OUR KIDS THEY SHOULD NOT BE WORKING THERE. read more

Grooming dept.! Miguel grooms/bathes Zoey Luna! He is excellent and xtra gentle w/he because she sis 14! He is constantly persistent w/his grooming craft and is VERY good. He will listen to your consultation & follow through! I highly recommend Miguel, 100%!! He is sooo good with the dogs!! !!! He cares!! I just wanna update & give a huuuuuuge thank you to Miguel in the grooming dept.! My little Zoey Luna had been going to Miguel for several years & he took such great care of my elderly, fur kid! He was so careful,& gentle & always listened to what i wanted for her! He stuck with her and did EVERYTHING, incl. bathing & drying, because he knew that thats what I wanted. She had been very injured on numerous occasions when she use to get groomed@ Petco, CM! Once we met Miguel, we NEVER went to anyone else! Thank you, bud, for taking care of my beloved baby! RIP-Zoey Luna. 12/04/02-7/03/18 read more