Chattanooga, Tennessee…read more I don't have any pets, but I've recently been spending a lot of time near the Ark pet facility off East Brainerd. As I type this at 12:30 AM, all I can hear is the sound of those poor dogs barking almost all night, starting around 9 or 10 PM and lasting until about 5 AM. If I had any pets, I would definitely not be sending them there.

We used to love taking our Remi and River, however recently they changed the ENTIRE staff. Which…read moremade us already a little concerned that the whole place quit and walked out. The new staff seemed somewhat friendly, the manager was nice. However, we asked twice - two different days to please Clip our dog nails. They never did, but charged us. They separated our dogs at one point, which made our Vishlas anxiety go up the roof because they are Velcro dogs, she's a Velcro to her brother River. Anywho, I called them to let them know I wasn't impressed. After getting hung up twice then placed on hold for a total of 17 minutes, the lady just said OK and hung up after I let her know our animals will no longer be attending. After spending probably 25k over the past 2-3 years.. one were to assume that regulars are treated a bit better. I miss the old staff

Very nice people that work there and the front desk was absolutely wonderful. I had heard a year…read moreor so ago the young lady had a hard time keeping employees because of allergy problems. I hate that this place has closed. I was always happy with my hair cuts for Princess , she had such a happy face when leaving there from the groomer. I sure wish she would open it back up ! Out standing job!

I've been here a few times 1st time my pup was 11/2 hr for my husky which I thought GREAT... this…read moreis my new pup groomer. Then took my other dog which they said would be a few hours ( typical for my pups they're husky and a husky/Shepard mix) by hour 3 I was calling and asking when will my mix pup be done who btw is a senior with hip problems ( which I mentioned) another hour... lucky for them he is very even tempered and very low maintenance, doesn't make much fuss which is why I feel it took a ridiculous amount of time and when I picked him up still very very damp and then they said he might be sore from being propped... so giving it one last shot TODAY I dropped off by husky at 10am they then said we are short staffed ( so reschedule people) it "could" possibly be 5 hrs Thinking seriously... Hour 4 called another hour...hour 5 called they said another 1/2 hour by that time I was already driving there as in screw this is ridiculous a dog at a groomer for 51/2 hours Walked in asked for my pup 10 minutes later... now we're going into hour 6.. oh we need to wash his feet He had an accident wtheck I then asked after being here over 5 hours do you take them out to go to the bathroom? She said they did well... Why is my pup crapping himself and have on his paws?!? They now need to rewash his paws that now adding another 10 minutes ans of course he's like let's gooooooo I take him outside before we get into car I let him go to the bathroom He LITERALLY peed for 5 minutes.. no joke!!! I'm thinking you actually don't take them Out to go pee and WHY?!? Is this some kind of factory assembly line WHY does it take a dog 51/2 hours to get groomed?!?!?! Then I put him in the car he drank a bowl and a half of water... a large bowl I say abuse in the highest form... APPALLING!! I will never EVER bring my pups there and anyone who does is crazy!! I've had my pups groomed since I got them When they were puppies they are both now 9 and it's NEVER taken this amount of time to have them taken care of and not even quality grooming and btw when he got in the car I was petting him ( some comfort after all that crap) no pun intended and hair was coming off him like crazy in my hands... after 6 hrs he should have been flawless!! You honestly need to change how you manage you pup Intake have A groomer take care of a pup till completion!! Maybe try and not multitask several pups to one person at the same time. I was truly hoping this was our spot but never will go here again !! EVER!!!

Very satisfied with her work the staff is really nice. The prices are reasonable. The place is…read moresuper clean and the animals feel overly comfortable going there and my dog Rocky looks amazing.

Amazing! I love the way they cut my dogs hair, it is perfect for this summer heat. They are always…read morekind when I have any questions for them, and they are reasonably priced.

My dog loves going here! He has the best time playing and making new friends. And everyone who…read moreworks there is very nice too.

the receptionists are very rude. I called ahead to tell them what I needed to get done for my dog…read morewhen I went to drop my dog off they said I made the booking online and that it was my fault. & I didn't book certain things when I told them that I called the lady on the phone to do it. They acted like it wasn't possible and that I did it online. Also they have done something wrong every time. Don't waste your time coming here as I said they are very rude

Zoomin' Groomin did a great job with our new dog. The service was fast to schedule and the dog…read morelooks great. Highly recommend!

What an amazing staff. So easy to have them show up and take loving times with our fur babies. We…read morework from home so this works out great. Our one dog has high anxiety and they were patient and loving.

Got my 3 dogs caught up on their vaccinations! The staff is…read moreamazing and since I am new to the area was so glad to hear of this service!

Took my dog and cat in to get there updated shots and my dog rocky they did a great job but my cat…read moredaisy may they flipped her in her cat carrier bag and made her even more uncomfortable and not happy I was very disappointed in them doing that to my cat that was truly unacceptable and unnecessary and very professional behavior on there part you don't treat someone's pet that way

Your receptionist, Kelly, was rude and the manager lets her talk to customers anyway she wants and…read moredoes not stop her. If you call at 8:00 for a script refill and they say 15 minutes and you go 3 hours later and it's not ready don't charge me until it is or explain why not just says 2 times ' I Just told you it would be a few minutes' and when you ask about it not being ready she wants to say I can refund it but doesn't apologize just keeps an attitude and says she will say her peace of mind all the time the Manager, I think it's Lucretia, stands there and says nothing. Extremely bad management and employees Too many veterinary hospitals to let customers go for attitudes and No Apology just smart Attitudes

Like some of the other reviews, we had experienced some not-so-nice people on the phone and at the…read morefront desk in the past, but I gave them another try and found things to be GREATLY improved. I think they are really trying to change that image back to the old Mountainstone ways. I've had two nice encounters with making appointments, received a friendly welcome from the front desk, and had awesome techs and doctors. I feel like we get good care from Drs. Jolly and Owens and the customer service has greatly improved. Happy to return to Mountainstone!

First time users of Furryland Chattanooga and they did an AMAZING job on my cat's lion cut. We…read morehave to get this cut every year due to matting in the summer months and I have to say I generally hate it when he is first shaved but he looks so handsome with his fresh cut. Josh was super friendly and sweet to our boy and the results were fantastic. So glad my old groomer never got back to me. Cat groomers are difficult to find, but I can assure you that Furryland's Josh is the best. Look no further.

very unreliable service as the van often breaks down and they will cancel on you the night before…read morewith appointments you've had for months. poor communication. we were loyal customers for 2 years and they have stopped being reliable.