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PetSmart

2.1 (49 reviews)
Open 9:00 am - 9:00 pm
Updated 2 weeks ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

PetSmart Photos

From this Business

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Before visit front/anterior view.

Please, dear lord, DO NOT take your fur babies to this location. My Shih Tzu is normally groomed in Charleston however, I was visiting my daughter and decided to book at the Rivergate location because my original choice store did not have availability. Let's start with the groomer coming in late. I stood there as he lackadaisically walked in with no introduction or apology for his lateness. Red flag number one! Received a call for pick up, when I arrived "Kim" quickly approached me stating there would be no charge for services today because my baby's ear was "nicked" with the clippers. When she retrieved him from the back, he looked HORRIBLE!! The cut on his ear was of course red with a snip of ear missing and blood stains still on his ear. The groomer cut off ALL his hair...even his fluffy tail, leaving him pink and sore!! I asked Kim had they applied anything to his cut, she replied Neosporin. No apologies, no care recommendations, just a blank stare and side eye from the incompetent groomer. I cried, this was a shocking and painful experience. I included before and after photos. The groomer should get charged with causing bodily harm to an animal. Save yourself and your fur baby some heartache - go elsewhere.

Bruce K.

Walmart meets pets supplies, Petsmart is the big box store that carries everything you need for your furry, feathered or scaled little one. All neatly organized with prices displayed clearly. Cat food, dog food, cat treats, dog treats, leashes, litter boxes, water fountains, aquariums and aquarium supplies. It's all here. Petsmart will let you bring your leashed dog into the store with you and they have cleanup supplies in case Fido couldn't hold it until he is outside. If you do decide to bring your dog inside, please don't let him scare the cats that are out for adoption. That's just not right.

Omg they gave him a Bow!!!

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8 years ago

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8 years ago

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9 years ago

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11 years ago

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11 years ago

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12 years ago

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10 years ago

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Ask the Community - PetSmart

Review Highlights - PetSmart

Ashley took the time to look at the kennels and tell me the sizes they had in stock.

Mentioned in 2 reviews

Read more highlights

Dilworth Dog Grooming

Dilworth Dog Grooming

(46 reviews)

An amazing experience, bring your dog here!!!!! It was easy to make an appointment online. The…read moreladies at the front desk were all very friendly and the groomer made sure she knew exactly what we wanted. She did SUCH a great job!!! He looks adorable. He's a doodle and had some matting and she was able to shave just where he was matted and leave everything else fairly long (like I asked). Typically when I pick him up from other groomers, he is completely shaved from being matted but not here. He is so soft and fluffy. I also love that they are a stay and play!! So you can drop your dog off at any point, and pick them up at any point during business hours. No late fees, no extra charges!!! I love this- I always hate planning my day around when my dog is going to be ready at other groomers. It seemed like the dogs were just wandering around the grooming area and there was a little area for strictly playing, but it's not like they take them to a separate room or outside, but I still love how they socialize and aren't caged!! It was pricy- at other groomers I have paid $80-$90 for a groom and here it was $105, but that also includes getting to play and socialize for as long as you need, so I think it's worth it!! I will note, they charge a 4% credit card fee if you use one. But they don't if you Venmo or pay cash. We will definitely be back!

Very disappointed. It's our third time coming here and so far i had been satisfied. My dog gets…read moreanxious at the groomer and his groomer was nice and patient. Today we came in and they scheduled him w a different groomer even though my appointment was made 6 weeks out and i asked if he would be w the same groomer. Instead of accommodating the misunderstanding they chose to not see him. Lack of customer service not sure if I'll be back huge inconvenience.

Modern Pet Salon - Ballantyne

Modern Pet Salon - Ballantyne

(85 reviews)

Ballantyne

Thank you for your kindness! This was the first time my dog has received professional grooming…read moreservices. She's a rescue, and very nervous and scared of almost everything, so I was really hesitant. From the moment I called to book an appointment, to when I picked her up, the staff was so kind. As expected, she didn't cooperate very well, but instead of the staff making me feel guilty or shaming my dog, they nicely recommended I talk to my vet about a calming medication to help with the next appointment. Thank you Amanda, and the front desk staff!

Absolutely Horrible Experience. Do Not Take Your Dog Here!…read more We took our puppy to Modern Pet Salon for the first time because we heard they use scissors instead of clippers, which we thought would be gentler. It turned out to be a terrible mistake. We specifically asked them multiple times not to cut too much of her hair, especially since she doesn't like it, but they insisted she had too many tangles and needed a full trim. Not only did they ignore our request, but they cut our puppy twice, both on her ears--areas where there was no tangled hair at all. They even called us during the appointment to say she was bleeding. Later, they claimed it was because she had an ear hematoma and that they had just trimmed it. That was a complete lie. We took her to the vet, who confirmed that the injury was a fresh cut from grooming and not from any medical condition. She did not have a hematoma. They hurt her, and then tried to cover it up. They also asked us to use an old sock to cover the wound, which felt incredibly unprofessional and careless. Since then, our puppy has been extremely uncomfortable. She keeps shaking her head, clearly bothered by her ears, and she has been very sad and withdrawn. This is the first and only time something like this has ever happened to her. I'm beyond disappointed. Not only should they have never charged us for this awful experience, but they should not be handling dogs, especially sensitive breeds like doodles, if they can't do so safely and honestly. I would NEVER recommend this place to anyone. Please protect your pet and take them somewhere else.

PetSmart - pet_training - Updated May 2026

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