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    PetSmart

    2.4 (51 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Stay away from Pet Smart and their deceptive products! I have a dog with dry and cracked paw toes, so I researched balms that could heal them. I saw Paw Balm and figured Pet Smart would have it so I went there. They didn't have it, but I saw a container of Top Paw Nose & Paw Balm. I figured that would work. After I purchased and started using, I discovered that the container is about 1-1/2" tall. But when I started using this product, I found that there is an interior floor that is half way down, so you only get 3/4" of product. Top Paw is made by/for Pet Smart, so they are purposely deceiving the customer in order to increase their profits. This little container cost $8.99 and wasn't even full of product as the outside depicts. To provide this little of product and charge $8.99, they can kiss my... I will no longer shop at this store that gets products made for them and design them to deceive the customer. Not a good business model, especially when I will have an easier time to purchase from Amazon for future purchases. I will wait the extra day and get quality products from reputable companies.

    PetSmart in Bolingbrook
    Samantha B.

    This PetSmart is average. I have been to many, many PetSmarts as I have moved around a lot and this one isn't the greatest, but also not the worst (North Carolina PetSmarts are awful!!). They do not have a banfield hospital at this location which I find very odd considering most PetSmarts do. It is extremely inconvenient for me because this one is closest to my home but now I have to travel to either the the one in Aurora or Oswego if I need to take my dogs to a Banfield. The store is pretty clean but lacks employees. It doesnt seem like anyone is ever working there and if I am shopping around I can never find anyone to help me out unless I go to the cash registers at the front. I went there this morning to drop my dogs off for a grooming appointment at 7am. I rang the bell at the front since they are not opened until 8 or 9. It took someone forever to answer the door for me. He was not in a petsmart employee uniform, had a bandana around his head, and didnt speak english. I was concerned that maybe I was entering a hostage situation because no employees were around and this guy looked like a gang banger. He walked away and went to the employee only room where he grabbed me someone who actually worked there. My nerves eased up a little bit. So, this guy tells me to hold on a minute so he can clock in. Its now 7:05. We go into the grooming area, and he tried searching through the book and told me I wasnt scheduled for an appointment. Bullsh*t I wasnt! I told him to keep looking. Fortunately I had remembered the girls name I talked to the day before and explained to him that i did in fact have an appointment and that a female was supposed to be grooming my dogs. He lolligagged for the next few minutes until another female employee showed up. The girl who was supposed to groom my dogs. It was now 7:15. The guy told her my situation and she asked me if I had my dogs rabies paperwork. Are you kidding? The girl I talked to yesterday was supposed to call Banfield and get that information before I showed up. So now I had to wait for her to get that information. It is now 7:20. Finally she took the dogs and I was out of there. I know it wasnt her fault, but it was still quite frustrating. She had apologized and thanked me for being so patient. Around 10, my husband went and picked up the dogs. They looked great and she had done everything just as we had asked. I was pleased. The prices for grooming are pretty expensive. I think it was 65 per dog for a basic bath, haircut, and nail filing. It hurts my wallet. I will continue to go to PetSmart because although it is expensive and sometimes they slip up and make mistakes when scheduling people, they do a great job on my dogs and they are friendly, especially towards my dogs.

    this is before the shave. so majestic :'(
    Naimah K.

    This petsmart is alright. The floors are clean, they've never run out of products I needed. My problem is with their grooming services. My brother took my 10 month old Havanese puppy there asking for a trim and for a bath. They said yes and told him it would take a few hours. When my brother went and brought home the dog, I was literally in shock. They had shaved all four inches of white fur off of my dog. As dramatic as it sounds, I was completely mortified. If you have a long-haired dog DO NOT bring it to petsmart's grooming. You will regret it like crazy.

    Dutch - after his haircut

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I have brought my crazy dogs for their nail grinding.

    Mentioned in 2 reviews

    Read more highlights

    The Canine's Voice

    The Canine's Voice

    (72 reviews)

    Sabrielle and her staff truly understand and care about dogs. I have a very special little dog who…read moreneeds a lot of training and attention to help overcome her behavioral challenges and they not only understood what to do immediately, we've been making steady progress since we first met everyone. The convenient Wheaton location of the facility is great for daycare and they also allow for half-day daycare too. Very flexible scheduling. When I pick my dog up, I can tell that she's received personalized attention from the staff and that she has been well cared for. Often she's been able to work one-on-one with a staff member for nearly all of her half-day session. We also attend the group classes which are incredibly unique and let my dog build up practice interacting with other dogs in a way that reinforce new, good behaviors. My neighbors are thrilled with the progress almost as much as I am - my dog no longer automatically barks at everyone outside now and is able to make new friends. The in home training we did originally was incredibly valuable to get us started on the right foot. We need to do that again very soon! Is it the least expensive daycare and/or training in the area? No. But it is ABSOLUTELY worth it. When I leave my dog in the care of The Canine's Voice I know that she's going to be safe, loved, and will learn a few things while she's there. The classes are incredibly valuable too. The results speak for themselves.

    We've only ever rescued older herding dogs, so we decided to get a 10-11mo…read more.. Sabrielle helped us greatly in the process giving us tools to tame the little maniac. She had plenty of tips and techniques and it was nice having her visit the home for the sessions to see how he is in that environment. After several mixed purpose sessions I feel like we're on the path to success, maybe. We hope .

    PetSmart - petstore - Updated May 2026

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