Took my goldendoodle in for a haircut and nail trim. They did an amazing job! I wanted to keep his…read morehair as long as possible while still getting out the mats. The groomer listened to me and did a great job keeping his length. The lady at the desk was super nice too. Definitely will return for more regular grooming.

I'm based in Naperville and have been taking all of my dogs for years to this location. In our…read moresecond to last appointment, they called to tell me that I need to take my small rescue border terrier to the vet, and that he's bleeding and seems to have an abscess. I was alarmed and confused because how could I miss something like that? When I arrived I found that they had trimmed him too close where they thought his tail was (he's doxxed and literally has no tail). He was clearly injured and they put it on me instead of taking responsibility. He was in pain for a couple days after. We decided to give them a second try, because mistakes do happen and some of the other team members I've interacted with have been great. We took our newest dog for her first grooming appointment today. I Was told it would take about 1.5 --2 hours. I confirmed my phone number to text me an alert when she was done. After approaching the 3 hour mark, I considered calling, but figured they were probably just busy on a Saturday. I then received a call from Jade informing me that my dog has been ready for an hour and I need to come right away. She repeatedly asked if my phone did not receive text messages even though this was the number I gave her to text. I repeatedly told her I do receive text messages on my iPhone, I've never had an issue receiving their text messages before. She saw that their message was undelivered and then said they've been having issues with their server, so it might be on their end but she's not sure. So instead of apologizing for the situation she lead by blaming me, and making it seem like I was being unresponsive and just leaving my dog there. I felt really uncomfortable by the exchange. They could have called sooner, or contacted the other number she confirmed earlier on the file if there seemed to be an issue. Instead my dog was sitting there for an hour after her appointment. She later said it was because my phone number was listed as "home" in their system and was a non-working number...Again, I never had issues receiving their texts...and why was the story changing? It's my phone, then it's their server, then it's how in was saved in their system. When I arrived, I shared that there's a pattern of a negative experiences, and tried to explain my perspective. I referenced my other dog's previous appointment, the injury, and how it was communicated in a similar style to today. Was told by Jade that she had nothing to do with that and I quote "I'm done talking about your injured dog" (as I was submitting my payment). Surprising, after she said she was the manager. I said I don't feel comfortable bringing my dogs anymore based on these experiences. I asked for the contact information to get in touch with an owner and was told they don't give out that information, but I could email her.

I absolutely love Gail's Groomerie. The staff is always very friendly and most importantly the…read moreGroomer, Lana always does an excellent job at grooming both my pups! There was one occasion when I had waited until the last minute to schedule an appointment only to find out they were booked and, unfortunately, I had no other choice but to take my pups to a different groomer in Naperville and I have to say, I was very disappointed due to the quality of work they did on both my pups. I will never again take them anywhere else! I now make sure to book well in advance to be certain that I get them both in for an appointment. My pups are always very well taken care of and, Lana always does an excellent job of making them look, dog show ready. See for yourselves!

Paid a lot on money only to my dog's back looking like shaved sheep on a farm…read more Doodles get knots that can cause issues, I get that, but that's why I go to a groomer. If I wanted them shaved to nothing I would have cut them myself.

I'm not sure what has changed with this business, but our recent experiences have been…read moredisappointing. We initially believed we had found an ideal groomer because this facility promotes dog interaction, similar to a puppy daycare environment. Socialization was important to us, and during our first two visits everything seemed excellent. We were able to see our dog playing and interacting with other dogs on the live cameras, and he appeared to be having a great time. However, during later visits, we noticed a significant change. Our dog appeared to be kept in a crate from the time he arrived until pickup. We raised this concern with the owner, who assured us this would not happen again. Based on that reassurance, we decided to give the business another opportunity. Unfortunately, during the following visit we experienced the same issue. Our dog was not visible on the cameras and appeared to have been crated again. When we addressed this, we were told it was due to a miscommunication among staff members. We were again reassured that the issue had been resolved and would not occur in the future. Today, after not seeing our dog on the cameras for approximately two and a half hours, my husband called the facility to check on him. The staff member who answered the phone was dismissive and did not allow my husband to fully explain the situation. We referenced our previous conversations with Chris, the owner, who had assured us this would not continue to happen. The staff member responded that Chris was not present and stated that she needed to check in all dogs before allowing ours to be cage-free. At that point, our dog had already been there for two and a half hours, which raised further concerns for us. Due to the circumstances and the manner in which the call was handled, my husband informed them that he would be coming to pick up our dog immediately, as we were not comfortable paying for services where he remained crated the entire time. When my husband arrived, our dog was simply brought out and released to him. There was no explanation, acknowledgment, or apology offered. Based on our experience, I encourage other pet owners to ask questions and ensure they fully understand how their pets will be cared for during their stay.

This is the only place I will take my little princess. I started coming here when another groomer…read morecancelled my appt. Moreover, they cancelled for being 5 minutes late. I called 5 other places and only canine corner would take her. Plus she was so nice to me and all the animals.

Truly the best! Kendra and Ryan go above and beyond. My doodle looked and smelled great every time…read morehe was there (every 3 weeks). Tons of experience and professionalism. Highly recommend!

The pissing match needs to stop. We don't want a refund. Your services are far from cheapest and…read morethat's never been a concern. It will be a long time before the his fur grows back. I guess we'll buy him a rash guard shirt, beach hat and Oakleys for the beach.

First time professional grooming for an 8 year old dog and Jessie did a really amazing job. Oh my…read moregosh - what a difference (!) and we were thrilled with how much better she looked after a cut by Jessie! I have only positive things to say about the experience! Great response time to setting up the appointment, great experience dropping and picking up, and a super job with the cut!

jessie did a great job on my mini schnauzer puppy's first grooming! she was very responsive…read morescheduling the grooming over text and took care to do what my dog felt comfortable with given it was her first time. i am excited to go back to jessie!

Honestly, I know this place sees hundreds of dogs but somehow they always seem so excited to see…read moremine. They are just adorable here. You can tell they truly love dogs & love serving them. It's just the sweetest in the world & they do an EXCELLENT job.

I love them and my sons love them too! I'm happy I can me across them on my journey for finding…read morethem a groomer. Pricing is reasonable and my sons look perfect every time!

My little Bella looked great when I picked her up. They were so attentive to my requests and did a…read moregreat job with her. She smelled great and appeared calm and happy after her grooming. Look forward to using them again - wonderful experience.

Great place! A good groomer Josh left. Does anyone know where he went to? He was so good with my…read moredogs.

Very poor communication. The grooming services here are excellent. Louis does a wonderful job! It's…read morethe desk staff that are more interested in being "right" than finding a solution. We have 2 very large dogs. They require different grooming options. One takes 1.5 hours and we are charged 162.00, the other took over 3.5 hours and was $162.00, this is not logical. The last time we had one of our dogs there it was for over 3.5 hours, which means the dog sat and waited. On this occasion I needed to be somewhere and asked for solutions, all I received were reasons why the desk person was correct. She had no interest in solving the issue. Needless to say we won't be back. If you have unlimited time they are great but expensive.

We had an absolutely great experience with this groomer! One of our dogs can be extremely anxious…read moreand hard to handle -- they did so amazing with her. It was a complete nonissue and settled our nerves big time. When we picked our two pups up, they smelled wonderful and looked fantastic! Best of all, this is the best de-shedding job we have EVER seen!! You've definitely earned a returning customer! Update! We moved to Oswego in July and STILL make the trip to Central Paw - they do an amazing job and really understand our girls' needs

We have been with Sam and her team for a a few years now and are so relieved we have a groomer we…read morecan trust. She took care of our senior dog Henry and was very gentle and patient. Highly recommend!

Came in to get my dog's nail trim. Sam was very friendly and accommodating. We didn't have an…read moreappointment but she took care of us immediately. Will definitely come back.

Gigi and her team is amazing. Everyone there knows every customer and dog and they all take a deep…read morepersonal interest every dog that walks through the door.

I just had a positive first time experience with this pet grooming salon…read more They asked how I wanted my pet groomed and they did a nice job. I had called a couple of times prior to the visit and they returned my phone calls promptly. I recommend this pet grooming salon.