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PetSmart

3.0 (47 reviews)
Closed 9:00 am - 8:00 pm
Updated 1 week ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

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From this Business

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Reviews With Photos

Unfinished hair cut - didn't get to her face
Andrea S.

This is normally the location we take our dog to, and typically this salon would get 4 out of 5 stars. However because of the service we received today I will not be returning with my dog. I have a 9 month old Maltese (Snowball) that has been serviced at this salon since she was 3 months old. Typically Alex handles her groom. He's kind and caring and has always made us feel good about leaving our dog in his care. I had made an appointment earlier in the week with Tootie on Alex's off day but it had to be rescheduled. The manager explained that Tootie was no longer coming in that day and offered to reschedule it to Saturday when we could still have her as the groomer. I had observed and admired her work before so I had no concerns initially. Snowball had an appointment at 11am which we were on time for. Now Snowball is a small and shy dog and she's just starting to get used to a leash. During the intake we agreed on the #5 blade and I informed her that Snowball had been spayed a month earlier just so she was aware that area may be tender. At the end of the intake Tootie tried to get Snowball to walk towards the back and she wouldn't go because there was a large dog barking and she was afraid. Tootie commented that if Snowball would not walk across the threshold she couldn't service her. This should've been my first red flag to simply leave with my pet and return another day. Snowball has never been made to walk towards the back as usually we hand her over to Alex and leave. Against my gut instinct I coaxed Snowball toward the back and left her in Tootie's care. She said it would be a couple hours and she would give us a call. Fast forward to 1:30PM... I hadn't received a called but was in the area so I stopped by to get an update. Tootie was working with another pet and stated there was 1 other dog ahead of Snowball and it shouldn't be much longer. So we left....by 4PM I was in the area again. Still no phone call but I had decided that if Snowball wasn't finished that we would just take her home and try again another day. When we arrived another groomer by the name of Mo was working on Snowball. Immediately I was frustrated because we booked specifically with Tootie and had not been informed that someone other than her would be working with our pet; especially since the appointment had already been rescheduled so that we could specifically have her as the groomer. Her hair was cut much shorter than I thought it should've been. Mo confirmed that she was using the #5 blade. Irritated with my self for not taking the time to understand exactly how short that was I said ok. She went to the back to confirm with Tootie who could be heard in the front yelling "She said #5!" A short time later Mo called for the Manager, Josh, to come to the back to look at Snowball because she had cut her in the crevice of her hind leg and had to be taken over to the vet. Josh carried Snowball over to the vet, came back to check on her during the assessment and gave me update. Fortunately it wasn't a deep wound, but it will require us to apply ointment for the next 2 weeks. And she'll likely have to wear a cone to make sure it heals properly. Josh apologized and stated they would be covering the cost of care. What should've been a simple groom turned into a 5 hour ordeal that ended with an incomplete groom and an injured dog. What led to this 1 star review isn't that they were busy and couldn't service Snowball in a reasonable amount of time, or even that she was cut, I understand accidents happen...what led to this 1 star was the attitude of the grooming associates and the complete lack of care and concern for our pet from the person who's care we left her in. We won't be returning.

Elizabeth M.

I've been coming to this location for over a year & have always had great experiences. The employees are very friendly, helpful & always ready to play with my dog. My dog especially likes the treats at the checkout counter. Came to the store today for a haircut & pictures with Santa. It was easy to make a last minute appointment & the groomer did an excellent job. I have a cocker spaniel & it's pretty tough to cut his ears/face. My dog usually comes home after being groomed shaking his head nonstop because of hair and/or water that has gotten in there. But today his ears weren't bothering him!! Think we found our permanent grooming location!! And his haircut is super cute!! The pictures with Santa are adorable and they were...FREE. You seriously can't beat Petsmart's prices when they have sales!

Her eye when we picked her up from grooming appt. No explanation or apology.

Do NOT use this location for grooming services. We took our puppy to get groomed here and when we picked her up, her eye was completely bloodshot. The location didn't take any accountability, only repeatedly telling us that "she didn't like the dryer". I've showed the picture to our vet, as well as trainers and both have said this is clearly trauma.

A similar example
J T.

This is not my dog pictured but the same exact thing happened to my dog. I was terrified. Haven't gone back since. The lesson I learned is that you get what you pay for.

He looks like that actor with the mullet cut can't think of the movie

Don't get me wrong deniero there is GREAT he's the only one who has took care of my dog since going starting in May. Deniero wasn't available so I agreed to someone else since it was suppose to be a trim. After this I will never return for grooming. I've been seeing more and more small black grooming business this was a sign to support. I took my dog in at 11 didn't pick him up til after 5. Before leaving I said I do NOT want my dog shaved (long hair shih tzu and he's only 8 months) Letting her know what deniero does. Just to pick up to see he was shaved and had big patches everywhere. His ear body and legs. If you know this breed they have full faces. Completely shaved uneven then shaved down his chest. Tried covering with a handkerchief. Feet completely shaved legs full and uneven. Its the worse ever he don't even look like his breed. If she didn't know how to cut his hair type she should have said that and I would've gladly waited. My dog was terrified when I picked him up. It's no telling how she was handling him because he's never been cut the way she did. Moral of the story! If you have someone you like for your furry baby stick with them because clearly somebody lying on they resume JADE. Then had the nerve to want me to pay for ruining him pleaseee

Flea free and happy pups!!

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Page 2 of 2

Ask the Community - PetSmart

Review Highlights - PetSmart

I took my newly adopted puppy to Petsmart for beginner level training classes, and Genevieve was her trainer.

Mentioned in 2 reviews

Read more highlights

Peachtree Dog Training

Peachtree Dog Training

(12 reviews)

Midtown

Christina and her team at Peach Tree Dog Training are truly exceptional. Their care, patience, and…read morededication to both dogs and owners stand out right away. They take the time to understand each dog and create real, lasting change. If you're considering training, this is a team that will actually help you see a difference!

I was very excited when I first met with my trainer. Unfortunately, tools are not something that I…read moredid not necessarily want to use. I, myself, a novice, not a trainer, had been using a prong collar. I was jarred when she used the prong to correct my 10 month old puppy, and said he was in shock because she kept snapping the leash. That was a bit too much for me. However, when I asked the trainer what method they used, and I was told the LIMA method. I was confused as to why corrections with tools were being used. After reaching out to a few trainers, this is what I have found about the LIMA METHOD; There are technically 2 views on what this term means. The original definition has a hierarchy of things that must be done before going to usage of tools of discomfort such as prong collars and the like. The newer more common conversation has left the hierarchy behind and does not allow for use of such tools at all. So I was definitely not understanding why the trainer seem led to be using the prong as a crutch to train. I was only using it for walking, and eventually would have liked to not use a prong collar at all. The trainer was definitely professional, but using tools to walk, place, sit, basically give any command was not something I was interested in. At one point when she kept snapping the leash on my youngest puppy, teaching him place I expressed that I had taught my other puppy how to be in place without doing that. My hope was that they would see if I can do it without snapping, a leash and a prong collar on the dog that they can do it too but the same behavior kept happening. I also let the trainer know that my other pup would bite if you tried to take food away that he found on the street, but we were not using that scenario at all when training. Since I am not a trainer, I can only go by what other trainers have told me. They have told me that unless I have aggressive dogs that are biting or trying to hurt others that prong collars are really an antiquated tool as is the e collar. Definitely no hard feelings. Just not the training method for me.

Bark Busters Home Dog Training

Bark Busters Home Dog Training

(8 reviews)

Old Fourth Ward

***LONG REVIEW BUT WORTH THE READ***…read more This is my sweet, rowdy, rambunctious, and very demanding pup Rhodi! As a first time puppy owner, I just wanted to keep her happy. I let her get away with a lot! I quickly realized that I was not in charge of her but she was in charge of me. What I thought was being sweet was in Rhodi's mind "I can do whatever I want because I won't be punished for it." She would chew any object she could find, bark at me constantly when I wasn't doing what she wanted, would not listen to me when I would call her name, jumped on me and other people, tried to escape out the front door, and peed in the house. I watched videos upon videos but nothing helped! I was doing research on dog trainers and the first thing I thought was "this is so overpriced!" As a young college student with a rowdy dog, I was determined to find the best price with the most qualified trainer and I did! Bark Busters and specifically Cody are the best thing I could have done for both me and Rhodi. I was really nervous about having someone in my home "telling" me how to train my dog, but Cody TAUGHT me. If there was something I was struggling with, like leash training, he showed me an alternative way for me to get her to listen to me. The thought in my mind was "wow, he's not making me do it this way because it's the right way, but he found me a way that was Rhodi's right way I could do confidently." Cody was validating my feelings about not wanting to hurt Rhodi's feelings and continued to talk to me about ways that would not harm my dog or hurt her feelings. Simply being able to "talk" to Rhodi in a way she could understand that I was in charge and that she would still be safe and okay was the goal. In a matter of 2 hours Rhodi was trained! Cody did his job and now it's my turn to do mine with her by following through with the keys to success only Cody could have given to me.

Highly suggested for any dog owner. I have two English Bulldogs (7 months and 3 years) both had…read morevery different needs. I was nervous about having to train two dogs with different needs, and at different life stages. Cody was amazing. He took the time to understand the different need for both dogs and made improvements that day. Chunk was awful on the leash and would chase anything that moved. Day 2 and I can't believe the difference in control on the walks. Charlie is a puppy and well needs obedience with several indoor behaviors. Happy to say today was successful in going to his bed. The investment in Bark Busters is well worth it for any dog owner. If you're in the Atlanta area Cody is the trainer I recommend. Beyond being great with the dogs he makes you as the owner feel comfortable. He gives you the right techniques and confidence that change and obedience is possible. Cody's open and makes it clear that he is available from here on out if there is anything that I need. Was very nervous about having someone in my home and training my dogs. This was the best decision I could make for me and the boys!

Laughing Pets Atlanta - Our three rescues.

Laughing Pets Atlanta

(16 reviews)

Not only can we leave town and rest comfortably knowing that our three dogs are well cared for and…read moreloved, but I honestly believe they are more spoiled than ever every time we return. Communication is excellent , the house is always clean and it's the best service we have ever had with a pet sitter service. Professional, kind and caring. Can't give them enough kudos!

This is a long overdue review. I just happened to be scrolling for a specific text and pulled up…read moreold text exchanges with Karen from my days in Atlanta. And realized I owe this fantastic person a review. A very long story short, in 2015 I found myself in temporary housing after a move back to Atlanta to start a new job. It was a very difficult situation with two rescue dogs that suffered from anxiety/separation issues. The day prior my daytime pet arrangements had fallen through. I also had work travel imminent. I was in a panic and massively stressed. The same day I called Karen, she showed up to meet me and the two pups. They took to her immediately, even my ultra scared/shy guy who shivered and shook around people. She confidentially handled them, kindly calmed my anxiety over the situation and had it under control. She could double as a therapist!!! The next day while I was at work all went totally fine with their walk. I even received text photos with details of how it went. The pups were happy, I was relieved of stress and life suddenly became simpler. For simplicity sake I've glossed over a very trying and rough time in life. But for Karen and her team it would not have turned out so well. With a world of gratitude and thanks, I HIGHLY recommend.

Animal House Buckhead - A wound that I WASN'T TOLD ABOUT after being at Animal House Buckhead

Animal House Buckhead

(42 reviews)

Buckhead

I had a very disappointing experience at Animal House and will not be returning…read more When I first started bringing my two small dogs, my bill was typically under $100 for both of them, which included a bath and haircut. Over time, the prices kept increasing without any clear explanation. At one point they began adding a $15 "dematting" fee, even when my dogs were regularly groomed. Recently the cost climbed to $130-$140, so I started asking for a breakdown of the charges. Unfortunately, the staff seemed irritated whenever I asked basic questions about pricing. There is no posted price list and no transparency about how they calculate the final bill. During my most recent visit, I had already combed my dogs before arriving. The employee at the front desk used a small comb on my dog's legs in a way that would naturally create tangles and then claimed there would be a dematting charge. I told him if they planned to charge that fee, I would rather take my dogs somewhere else. He took the dogs to the back and returned saying there would be no dematting charge, but added that if the dogs cried or had to be corrected during grooming there could be additional fees. I had never been told about that policy before. When I came back to pick them up, I was told the total was $75 per dog. When I asked for a breakdown of what the $75 included, the employee became extremely hostile and began yelling at the top of his lungs at me simply for asking about the charges. Even after asking multiple times, he could not provide any clear explanation of the pricing. Another concern I've had over time is that on more than one occasion my dogs came home with small cuts or what appeared to be bruising. I did not notice these issues until after we left. I cannot say exactly how it happened, but it raises concerns about whether the dogs are being properly supervised or handled during grooming. As a customer, I believe it is reasonable to ask for a breakdown of services being charged. Instead, I was met with hostility and extremely unprofessional behavior. Because of the lack of transparency in pricing, the concerns about how my dogs were handled, and the way I was treated when asking simple questions, I will not be returning and would caution others to be aware before bringing their pets here.

It saddens me to write this review but I feel I must for others. I've taken my 8 lb biewer terrier…read morehere every 4-6 weeks for 9 years. She is incredibly docile and timid. After picking her up last week after a standard groom, I noticed she was acting odd and showing discomfort. As the hours progressed, excessive gagging and coughing occurred and she was noticeably more uncomfortable. I took her to the emergency vet over the weekend and explained the symptoms plus groomer situation. Upon assessment, they identified a significant and large bruise across her chest/arm plus what they indicated was likely trauma to her trachea. Bloodwork confirmed muscle trauma. Their indication was the same as my instincts - something bad happened at the groomer. As we evaluated it, it was hard to understand how her injuries would align with an accident or an unknown incident. The groomer did not share that anything went awry during the visit and acted like all was okay at pickup. I will not be taking her back.

PetSmart - petstore - Updated May 2026

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