Richard took really good care of my cat while I was away for 10 days. He was able to administer…read moredaily pills and was willing to clean up some accidents that happened outside the litter box. He also takes amazing photos It seems like they got along well, because my cat ran to the door a couple times in the days after i got home, when he heard a loud truck. I think he was hoping to see richard again

Richard was beyond amazing! We are traveling and our dog needed some last min (anal glands )…read moregrooming! Not only was Richard very communicative, he was able to accommodate us with coming to our rental! He was very patient and kind to our pup. Treated her like she was his own!! And not only did he do a great job on our pup we got some amazing food suggestions to try!! Something else we learned, Richard and his team will travel for your fur babies/pets......out of state! Hands down great service, great communication, simple, quick and will 100% seek Richard out when in the area again or need help out of state!

Thank you so much Mr. Krishna for taking such great care of our fur baby Wesley while we were on…read morevacation last week! First time boarding our dog at this caring and lovely place. First we did two trails for 2-3 hours on two separate days so Wesley can get acclimated and it was a great idea. Mr. Krishna sends video and pictures I could see how our dog is doing. We will definitely revisit and we highly recommend.

I scheduled boarding with this company. Got a confirmation text. Called them about a week before my…read moretrip to confirm as I didn't hear back. And they told me that they wouldn't be open. I just wish the communication was better. Luckily I was able to find a backup sitter but it was a bit of an inconvenience.

Don't send your dogs here. As a previous employee and I've seen how they take care of dogs... They…read moredo not properly care for them. I've witnessed them go without feeding, and medication.

Kyle is the best! Our 1 year old lab has gone there since he was 6 months and comes back exhausted…read more Our 12 yr old lab, Carly goes occasionally and has a great time.

Amazing service! My dog loves coming here for his monthly appointment. They are very quick to…read morerespond and book me a grooming appointment on short notice. The staff is always friendly and truly cares about the pets they work with. My dog comes back looking great and happy every time, which gives me peace of mind. Highly recommend them to anyone looking for reliable and professional grooming services!

Just moved to the area and needed to find a new groomer. They were absolutely amazing!! The…read morecustomer service was seriously top notch - they were all so friendly, caring, and welcoming, plus my pup looks adorable with her cut!

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

Two times in a row, the groomer has completed disregarded directions. Both times, she aggressively…read moreshaped him up which was not requested. The most recent time, the desk person did take care of the cut but I will not be back after 2 chances and 2 failures.

I love taking my baby here for daycare. Lauren happily greets us at 6:45am. The other morning, I…read morewas sitting in my car after drop-off and saw that they were just loving on her before taking her back. She is always excited to go in and happy when I pick her up. The staff knows each dog by name and Corrine or Dari tell me about their activity during the day. I have even received communication via text when my baby wasn't feeling well, letting me know they were keeping an eye on her. I have another doggy daycare closer to home, but hands down choose Doguroo to take care of my dog.

We've been bringing our Bernedoodle, AJ, to Puppy Haven Brookhaven for about two years, and we…read moretruly couldn't be happier. From the moment we walk through the door, it's obvious how much the entire team genuinely cares about every dog. AJ gets so excited when we arrive, and it's clear he has the best time every single visit. We've tried several other daycare and boarding facilities over the years, and Puppy Haven is, without question, the best. The staff is warm, attentive, and professional, and we always have complete peace of mind knowing AJ is in such loving hands. Whether it's daycare or boarding, we know he's not just being watched--he's being cared for like family. If you're looking for a place where your dog will be safe, happy, and genuinely loved, I can't recommend Puppy Haven Brookhaven highly enough. We are so grateful to have found them, and AJ absolutely loves his Puppy Haven family!

Our pup loves going to Puppy Haven Brookhaven! We trust he is always well taken care of for…read moredaycare, boarding, and grooming. The staff is extremely caring and loving to our pup. I would recommend to any family member or friend!

Caring cat people! Great experience…read more Easy check-in and check-out and feline forward. ~Mark S

Reasonable price I had to board my kitten for the first…read moretime... She had never been around other cats... I found her on the side of the highway... So I was very nervous when I had to leave her for a week! I had a work trip come up and Whiskers On Kittens took care of her! I took a tour before the boarding and asked a bunch of questions... Of course it was hard leaving my kitten and I was worried... But they communicated with me every day, sent photos and videos, and answered my questions about how she was interacting, and if she was eating and all those other crazy cat Mom things... I have another trip coming up and I will be boarding her again and I'm so grateful that I know she'll be safe!

Very considerate of my elderly cat. She was not upset at all by the experience and she is shy…read morearound strangers.

BEST EXPERIENCE! Friendly, gentle, thorough, and did such a great job! It was a great experience…read moreand I'll be back!

It's nice to have a trustworthy place to bring my dog for daycare when I run errands or travel,…read moreinstead of risking him tearing up stuff at home or having to be in the crate at all. I was scared he'd fail his trial since he's not good with people, but he passed and he surprises me with how much he loves everyone. Now when we go in, I feel like I'm the one feeling stressed, and he's the one ready to leave me! He is always happy in the photos they post. Plus I watch the webcams and it's the only place I've been able to watch my cat when we boarded her too. I've had concerns, but haven't felt the need not to come back- we're always seeing subtle changes which tells me they listening to their customers. I only want the best for my furkids and I love that they want the best for them too!

I travel for work and for anything over two days I bring my cats here so they don't get too lonely…read more I love that I can watch them on the cameras. I thought they would have a hard time adjusting to the noise levels but they really seem to enjoy their stay! It's gives me peace of mind knowing they are safe and I can watch them. Staff is always friendly as well.