I've only used the groomers here once, and they were pretty good. I also ordered dog food on line once, found it not to be what I was looking for and was able to return it at the store, no problem. Next I'm going to try the hospital services for a checkup for my dog soon. I'll update then. So far so good read more

I took my dog to get groomed with Jocelyn and she did an excellent job. He's a poodle mix with curly hair that gets tangled easily, he was really matted and I feared his fur was not gonna be saved. ... She was very friendly and made my dog look so much better, I will definitely be bringing him back with her read more

PetSmart - Twinkie looks amazing - Pet Training Near Me - Apple Valley, California

We spent a few weeks with the training and it helped build the confidence of our pup. We loved the service.

I've taken two of my shepherd/husky mix dogs to the training classes with Brandy for our instructor.. I think it helped me a lot.. .. I enjoyed the classes a lot.. read more

Bad attitudes. Rude. No greeting, no assistance offered, just bad customer service all around. Had no issues helping/assisting certain people. So maybe take your establishment with your bad attitude and unprofessional employees to a area that is surrounded by people you choose to cater to. Disappointing and disgusting. Will never support pathetic, discriminatory, bias, unreasonable service. 7/31/25 read more

The customer service in this store is awful. I just went in to purchase a ball for my dog and when I got to the cashier - he said what is your phone number? No "Hi - how are you", just wanted my phone number. I said it was just a $5.00 ball and did not want to give my phone number. He repeatedly asked for my phone number getting more frustrated with me each time - he asked for my phone number 4 times. Then he said "I have to meet my quota". So employees get points for getting customer's phone numbers. God only know what they do with our phone numbers. He was very young, immature, and rude. He should not have been at the Cashiers working with customers. So their employees only want to help customers to get points - not because they want to give all customers good service. I will be ordering online from now on so I don't have to deal with rude salespeople. read more

I wish they had more ghost shrimp and a better selection of aquatic plants. Workers are always nice and the line moves fast.

This review does not apply to the entire PetSmart facility as you know it is multilayered. The grooming department has proven to be professional & customer service oriented as is the PetSmart Store. My complaint is the online ordering, auto ship department. I have been utilizing PetSmart as a whole for over nine years, and they are not all created equally some facilities are far more adept and professional than others. However, when it comes to the online service, they are incredibly inefficient. They have messed up a minimum of 15-20 of my auto ship orders. I have complained on every issue that was received in disarray in an attempt to allow them the opportunity to correct the errors. Out of all of the twenty orders I was offered a refund one time of $100.00. I have scoured all other pet delivery services looking for the one chicken item that I purchase from PetSmart to no avail, otherwise I would have definitely cancelled my entire affiliation with them. I do not recommend using the online food delivery or product service. read more

Matt, the store manager, has always been very helpful to me whenever I've had an issue at Petsmart. All the people that work there are fantastic. That is what you want in a pet store. You can go to Petco, or buy online, but I prefer the assistance I get at Apple Valley Petsmart. Their grooming is always good, and Banfield is very good. I highly recommend this store for people who live in the High Desert especially locals to Jess Ranch. read more

I walked in yesterday around 8:20 and walked to the back to use the restroom before I made my purchase. I saw they have a code so I asked a guy up front, Keith, who claimed to be the manager and said "no it's way too late for that". Not only that but before he responded to me he hesitated and thought about letting me in or not for a few seconds. I felt racially profiled. As I went back to grab what I needed and made my purchase. Before I left he was still up front and I asked why "what's up with the restroom situation why won't you let me use it". He said "people go in there and do things they aren't supposed to do". I then asked what time do restrooms close and he said at 6:00 even though they close at 9:00. I then said "I feel like you won't let me into the restroom because of my ethnicity and the manager responded with "that's completely bullshit". Very unprofessional of him but what really made me feel discriminated was the fact that he had to look at me for a second and think about whether or not he should let me in. I felt like I was ripped off. I purchase my dog food from here and i spend about $60 dollars per trip and just to not be allowed to use the restroom because of my appearance definitely feels like a ripoff. read more

Our experience with the grooming salon is always pleasant. Everyone is kind & my standard poodle looks great everytime.

(This review is for the Fish Department) Poor customer service, extremely high wait time, the older fish lady needs to retire lmao, she always has this reprimanding aura and it makes rescuing fish from your store quite stressful. The first time I purchased an african dwarf frog, I WAS NOT SHOWN ANY PET RECORD FORM, cool right? NO! Because next time you try buying one THERES SOME INTRUSIVE FORM (YOU DONT NEED TO KNOW MY ADDRESSS for this transaction.) She refused to tell me that it was store policy for held animals or possible transmitted diseases. Communication is terrible. The fish themselves DO however seem to last a good while, no issues there. read more

Love this petsmart location. They are great and caring. Always used to come here to get my dog groomed and would make vet appointments at the clinic here also. Appreciate them so much for everything. This is a great store and will definitely meet all of your shopping needs! Your furry friend will be so grateful! Below attached is a photo of my sweet chihuahua Jillian. I took her to get groomed about a week and a half before she passed away. We had no way she was going to pass so soon. She was 17 years old and was struggling with a heart condition, a collapsed trachea and potentially a brain tumor that was causing her to have seizures at the end of her life. She struggled and held on for as long as she could. I will always appreciate the years we spent together and I loved her so very much! I'll miss her forever! Best dog ever and such a sweet, smart, and funny little girl. Thankyou petsmart for pampering my baby one last time. read more

PetSmart - Pet Training Near Me - Apple Valley, California

I don't usually leave reviews but I stood in the fish department for over 20 minutes no help offered I didn't leave this house to come look I came to buy unacceptable that I have to drive 20 minutes further to Apple valley for better customer service read more

My review is based on the manner in which my telephone conversation went when I arrived for curbside pick-up. I got my email saying that my order was "ready for pick-up today" at 6:08pm, and arrived at the store at 6:30pm, as they close at 7pm, and I had called earlier to verify the hours. So, this woman answers the phone and starts with that "can't" attitude, causing me to feel distressed and worried that I may have driven all the way from SW Hesperia for nothing. First, she tells me that their curbside pick-up ends at 6pm, as if I had arrived too late to pick up my order. The email specifically states that curbside pick-up is available until 7pm. I uploaded the email. Next, she goes on to tell me that she doesn't have anyone to retrieve my order for me, but she'll try to get it out there in 10 minutes. So, I just let her know that I'll go inside to pick up, they don't have to bring it out to me. So, I go inside the store to get my order and a nice young man is grabbing both my orders and handing them to me promptly, so...what happened to that, "I don't have anyone to get your order for you" statement? It was never true. It was just some woman wanting to be in control with the "can't" mentality. People in the workplace with that can't mindset must be miserable to work for, because they are miserable for customers to deal with, that's for sure. So completely unnecessary. All people want is to pick up their stuff with no issues. Really. Is that asking too much? Don't be so unwilling right off the bat to help someone. Amazon has the best prices on pet food and supplies and you won't need to deal with the "can't" attitude. read more

PetSmart - Pet Training Near Me - Apple Valley, California

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We brought our Mini Australian in for a Grooming Included in the basic wash and dry, it's still supposed to include wash, dry, ear cleaning, sanitary trim, teeth cleaning, nail trim Well she only got a wash, dry and nail trim. They skipped everything else they didn't even bother brushing out mats behind her ear and it's not like she was totally matted out, she had very few mats After we got her home and took a close look I regretted taking her there and giving the girl a tip.. The only tip the groomer should have gotten is learn to do a better job or find a different job I had a bad feeling when we went to drop her off, because none of the groomers looked happy to be there nor were they very welcoming I would recommend to go to a real groomer who actually likes doing a professional job and takes pride in there work read more

I have been searching for specific cat food for awhile now. It seems like it is sold out and warehouse does not have any in stock per one of the workers I spoke to. Thought I got lucky when I found some in stock online and called to have them hold everything they had so I can get it after I am done with my errands. I went and it wasnt the item I was referring to but they still managed to hold it for me. I decided to just get it because its something my cat hasnt tried yet in hopes that she will like this one. Still prefer the other item that my cat cannot live without. Petsmart is the only place that sells it and I would love to buy it bulk if its in stock again so I dont have to deal with driving to locations to check whether they have it or not since they are NOT doing stock checks at this time. The worker was nice and polite but she didnt know which item I was referring to even when I provided the item number. Nonetheless, her friendliness made up for it. Though it was far from home, I am not complaining. read more

I recommend that every new fish owner comes here for a new set up! I became so informed on how to take care of fish because of Julie! She is very knowledgeable on starting off fish tanks! She makes she that you start off slow for a proper fish tank set up. It takes about 4-6 weeks for your tank to properly build a healthy environment for fish to live in! Don't let people sell you fish from the start! If you want to become a successful fish owner, come here! read more

6 workers, we asked 2 and nobody came to help. There was a lady at the counter waiting to check out, nobody was there. Terrible service. Find a small business that will take care of you. read more

ZERO COMPASSION I only gave 1 star because 0 is not an option. I made an appointment for 9:30 CONFIRMED appointment and told them I was coming from Riverside to take my mom's dog, so I wanted to make sure I had an appointment and no problems. I get there, and I'm told my appointment was earlier in the morning. AFTER I CONFIRMED TIME. I explained I came almost 2 hours to make the appointment time I again confirmed over the phone. She told me she didn't make the appointment and couldn't help me. She had zero compassion and was not willing to help. read more

Carly went above and beyond to take care of our needs regarding a faulty product. Customer service is alive and well Thank you read more

Everytime we're in Apple Valley my children insist we need to stop by this particular PetSmart. We love walking around and checking out their guinea pigs and hamsters & I have to remind myself that we do not need anymore pets as we exit the building. Luckily for me they tend to have female guinea pigs and since we own a male we do not need a female to avoid any future baby guineas. PetSmart always seems to have great deals on guinea pig food and treats, so I am always suckered into buying something for our spoiled guinea pig Reeses. The cashiers are always very personable and friendly. They never seem to rush you out of their line and are able to maintain a conversation as they are checking you out. read more

My dog got bit a week or so ago and it was such a ghb headache finding something that would work best to keep her from scratching. The employees here were great. Thanks cailey and others! read more

I took my dog in to schedule a grooming and to get his rabies shot. When I went in to schedule him a grooming the employee, Cassandra, who helped me was very sweet. I like that they require dogs to be up to date on their rabies vaccine. I thought my dog was up to date with his but she called the last pet doctors I went to to confirm and turns out my dog wasn't update so I needed to get that done. For the vet appointment it's strictly drop off right now. The vet and all the employees were very helpful. She examined him fully, which I appreciated, and turns out my dog has some dental issues. She prescribed antibiotics and went over everything I needed to know. Needless to say, I had a very pleasant experience at this Petsmart. read more

This was an awful experience there was at least 20 ppl in the fish section. We don't need fish that bad. There wasn't enough help or any type of social distancing everyone was on top of everyone and ppl wearing their masks on their chins. I will not be coming back read more

PetSmart - Pet Training Near Me - Apple Valley, California

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Aside from the actual store- the employees here suck so damn much . They hate their lives and jobs. They take forever, are rude and slow as heck. It's not that difficult to do this job, but they act like they have no clue. Horrible customer service. The only reason I still go here is because it's so near by. I hate this locations employees. They also always have one only one cashier open and the line goes all the way to the back ( no I'm not exaggerating) . Like hello put the damn staff out. That's why y'all work there. The manager is pathetic here read more

If I could give zero stars I would. Groomers at AV Petsmart are the absolute worst. Gave several "medical" reasons as to why they couldn't groom my two Akitas. Scheduled two back to back appointments for the both of them with my female being first, brought her in and the groomers apprentice (not a groomer. A glorified bather) was on her hands and knees inspecting each of her nipples and told me because her nipples were dry if she began to bleed she would have to be sent home. Called her on her bullshit and said no. Her nipples aren't dry, she's dirty. Which is true because once she got a bath her nips were as pink and moisturized as ever. They agreed to take her back and bathe her (Simone put her in the system as express only so she got started immediately) before I even got to my car the same lady was calling me and telling me my dog had explosive diarrhea all over the grooming tub amd had to be sent home as this was a sign of extreme stress (my dogs been getting groomed regularly since she was 12 weeks old, she's 4 years old now. ) I picked my dog up and said fine, thinking she hadn't gotten started so I wouldn't have to pay. WRONG. My dog was WET and hadn't even been washed amd they still forced me to pay the full $75 for her groom. When I got my girl back home she had a solid bowel movement and only had solid bowel movements ever since. I took my male in an hour later for the same charade. They informed me of a "scab" that had formed ALONG HIS ENTIRE BACK?! My male was an older guy so he did have some impacted fur from where he was unable to fully shed, mixed in with dirt from him rolling in the dirt and mud outside. They still agreed to groom him. AGAIN before I even got to the front of the store they were calling me telling me he had to be sent home as well because the scabs on his back were bleeding. There were no scabs. I checked him myself. I took them both to Petsmart in Victorville and they agreed that apple valley staff was just LAZY. My male had NO scabs and was a breeze to groom. I spoke to the supposed manager before I left apple valley with my male and he was no help. He was more interested in talking over me and rolling his eyes than trying to hear me out or resolve the issue. I paid $75 for them to wet my female and to put a leash on my male. I will NEVER do business with apple valley pet smart again. read more

Went in to get a fish tank and some fish for my kids. The lady that worked there refused to sell me extra goldfish, saying she can only sell a certain amount of goldfish due to gallons of water so I took my them up the street to a place that just sold me what I wanted. Don't go to this place unless you wanna be reprimanded like you're two years old read more

Lady argued with me. Refused to let me take the fish home yet gives terrible advice. How smart is that?

This place slayyys I have bought 5 cats they were so nice and the hairless genie pigs are 1000000000000000000/10

We took our beautiful baby duke to get his haircut and bath from this location and they took a chunk of fur off his back right side. He is now bald there and it is red and looks infected do not use this puppy spa we are very disappointed. Clearly they are not taking good care of people's fur baby's. read more

PetSmart - Pet Training Near Me - Apple Valley, California

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So I've been to this pet smart about 6 times since I've moved to high desert . Every time I have come into this store . Everyone seems to have bad attitudes . When you ask for help they don't know where to find things so I have to find them myself . You ask for fish and they spend more time talking to other staff before helping you . When I do a price match . Every cashier has different ways of doing things . Yet they will give you an attitude when you let them know the last person did it differently. Management please check your staff before I have to do it again next time . Awesome clean store though . Always stays stocked read more

Petsmart Sold us 2 yellow canaries. We noticed they had plastic or metal bands on one foot. The associates said they come right off so we have to do it and they're not allowed to remove it themselves because their legs can be injured. Do you know how skinny canary legs are? Didn't they put it on there?! Why can't the people who put it on remove them? We tried to take it off and no way that thing is coming off without a professional sawing it off. Anyways after 2 months one canary gets its leg broken with heavy bleeding ! We take it to the avian vet and they said the leg is broken and the bird will not survive a surgery because it is so small. We had to kill the bird because there was nothing they can do. The vet said the band was tightening and tightening and more blood would be lost leading to a painful death.. 2 weeks later, the same thing happens to the other canary and breaks his leg and he was in a cage the entire time. Poor canaries were only with us 2 months and they just have to die. This preventable situation caused us emotional trauma. When you sell birds with bands maybe put a sign that says these bands have to be sawed off by a vet or may die before you sell them to innocent customers!!! Don't buy birds here what a ridiculous horrible experience!!! read more

PetSmart - Blood - Pet Training Near Me - Apple Valley, California

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Took our shitzu to get groomed and the grooming department was extremely unprofessional and rude as well as argumentative on how I wanted my dog to be cut. Never will I make the mistake to take one of our loved ones to a hateful environment. She wanted to shave my Pablo bald on purpose. The other groomer decided to involve herself in the argument, if you care and love your dogs do not go to this location. read more

I come here very often, adoptions, supplies, etc. It's very close to my home and I love the location. Sometimes the staff isn't the friendliest, but for the most part, they're extra helpful and kind. Today, after opening, the dark haired cashier Brittany was very unpleasant. No one is loving new policies and precautions during this climate, but she made my visit sour. Her attitude and mannerisms were so ugly. Luckily, this is the first time she's assisted me. I hope I don't see her here next time. Bad start to a morning shift. Find a job you tolerate better! read more

This PetSmart is AMAZING, y'all. I would know since I'm currently the duke. *gets off high horse* But honestly, most of my experiences here have been excellent. The employees are friendly and attentive when you're browsing the dog treats and are looking a bit puzzled. Even the manager asks how your pet(s) are doing and wants to know if you need anything. I come here frequently for the Blue Buffalo Blue Bits and Wilderness trail treats because my dogs are hooked on them. They're like puppy crack. I use the Bits to train my pup and the crunchy treats for other occasions. I would also HIGHLY recommend the $25 Puppy Starter Kit because it comes with lots of puppy coupons that you definitely want to spoil your pup with. It pays for itself with the $15 voucher for premium puppy chow and the $10 voucher for a basic grooming service. Shoutout to Cameron the groomer for his EXCELLENT grooming job on my pup and his awesome customer service--give him a raise already!* While most of the employees are kind and make a point of friendly chit-chat, I experienced a sarcastic young woman while checking out and I didn't really appreciate that experience. I recognized her as one of the trainers and she was either waiting for someone to excuse her from the register or waiting to clock out. I'm all for sarcasm, but not the unfriendly kind from an impatient employee. Blechhhh. *I promise I'm in no way affiliated with Cameron, he just took such great care of my pup during the hour we were separated. read more

PetSmart - Puppy crack. - Pet Training Near Me - Apple Valley, California

Bought a collar at the Victorville location and was told from assistant manager and employees that I can return/exchange without any issue. However, I returned back to the store hours later to exchange for a smaller size and instead was gonna be charged extra money because of points I used. Luckily, I called this Apple valley location and night manger Jennifer was very kind and understanding enough to do an even exchange. I will happily return to this location for ALL further pet needs because of my satisfaction. Thankyou to night crew! 02/19/2023 6:58pm read more

Absolutely horrible. They have more than several people in line and only 1 cashier. I talked with the manager on the floor with a horrible attitude. She informed me that 3 people of staff is here...emailing corporate. This is horrible read more

There's rude, immature employee's that work here. Unprofessional. Other than that it's a clean, nicely stocked store.

Horrible customer service experience today. We were standing in line for a couple of minutes.... register #2 A bit before 2:00 pm. Cashier tells she's closed. We go to register #1 and as we are waiting... #2 opened back up and took the folks behind us...., left that $30 purchase right there... dog treats and a Kong toy. Worked out better..., went to the new Tractor Supply down the road.. much cheaper for Science Diet... ($6.00) on the small bag! Better service to boot! read more