Had to come to Tikahtnu because our raw food we get off Dimond, their refrigerator that holds it was down. Bummer, so made the extra trip and it's exactly set up like the one off Diamond and as I enter the cashiers greet you and ask "Is there anything they can help you find?" Very nice. It was basically where my dog food is at the other store so easy. If your a Rewards member, you give them your phone number as you earn money back. They even give you the option of emailing the receipt ... love that! I opt for it every time - save a tree! Great and helpful. Oh, they run specials and inventory clearances too. Clearances is usually up by the front checkout to catch your eyes. Take a peek once in a while you never know. read more

PetSmart - Pet Stores Near Me - Anchorage, Alaska

Do not bring your dog here. They knicked him and sent him to a pet er without letting us know after it happened. Go anywhere else.

Truly the worst grooming experience of any dog in my last 40 years of canine ownership. The result was so bad it looked intentional. Choppy in some places, long and uncut in others, nails not done, and the dog was not ready when promised. When calling Petsmart the following day, t received a recording that said, "This number is not accepting calls at this time. Please try again later." I tried to contact the store ten times over two days and received the same message. Since they will not answer the phone, I will go in and try to remedy the problem in person. I have dim hopes for any equitable resolution. if you take your pet to that store for anything other than food, you'll going to be sorely disappointed. Read the other reviews. read more

I use the grooming salon to have my dogs nails trimmed and buffed. They always do a great job. read more

PetSmart - Nice trimmed nails - Pet Stores Near Me - Anchorage, Alaska

everyone was friendly but my miniature poodle looked like she had been shaved. it was way to short. I have previously used Petco for her grooming and the stylist was fantastic. The difference being he seemed to really care and he did style her, this was just a hair cut, no interaction with the groomer, it felt like an assembly line, read more

If I could put zero stars I would! Terrible service! I had my dog scheduled to get groomed and just saw an email that they had canceled my appointment! read more

I was walking past the grooming salon last week and just felt like I should complain about this because it's been on my mind all week. I went to muldoon rd to get some things for my pets and wanted to look inside the salon to see the cute animals, and what i found made me walk right out. I saw this large woman with what seemed to look like blond curly hair in a ponytail or just short hair, Im not sure. To the point now, I saw her slam a chihuahua on the table because it was wiggling a little bit. I'm never coming to this store again! Super abusive!!! They should fire this woman and take away her certification and ban her from any job with taking care of animals! I've come here before to get my dogs grooming done, and I couldn't imagine what she probably did to her. I'm so angry about this! read more

Stay away from Shawna's hands!!! From the moment I came-in the bad attitude was present and it was almost like she doesn't want to be there. She was very rude and unprofessional. I have been a long customer of Petsmart without problems, but this representative left me with a bad taste in my last visit and I'm not planning on coming back. If you have to use Petsmart grooming services stay away from Shawna!!! read more

I have my dog's haircut and pick up a hookworm every once in a while for my bearded dragon. They have a lot of merchandise and I've always found the store clean. I like their app - I can schedule appointments for the haircuts - it's a convenience for sure. read more

PetSmart - Pet Stores Near Me - Anchorage, Alaska

Took our dogs here to get groomed. Took 4 hours just for them to come home stinking and one of them not even trimmed like we requested. Also paid $150 for this as well. read more

They close at SEVEN PM on Sunday?!?!! It's packed over here with people shopping for the holidays and these idiots are closed! read more

PetSmart - Cars everywhere stopping to find out that PetSmart is closed AN HOUR AGO?? - Pet Stores Near Me - Anchorage, Alaska

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Petsmart always has a nice sale on some of the dog treats. This location is tucked between an Old Navy and Kohls. Friendly staff, easy to come in and check out. This location appeared to be a little more crowded and tight aisles then some other Petsmarts I've been into, but still a great experience. read more

I've frequented this store many times as I stock my multiple aquariums. A week and a half ago I purchased a tank + all the accessories. I set up the tank on my desk at work, the first 24 hours looked good, everything was operating correctly. Monday morning I walked into my office to find a tank just over half-full, and about a gallon of water ALL over my desk. Every office paper product within two feet of the tank had to be trashed, and the desk was badly warped. I now owe my employer over $600 due to the damage. I inspected the tank and found a crack near the bottom seam. I reboxed the tank to return the tank that same day. I explained the situation to the first employee who would talk to me, mentioning that the $30 tank they sold me had cost me $600 in damages. She passed me to a cashier to ring up my return and moved on to help at the next register. I explained my situation again, including the part about the $600 I now owe my employer. The cashier rang up my return and handed me my receipt. I'm thinking to myself "Really? Don't make me beg." I ask the cashier if if I should contact PetSmart corporate or the manufacturer, if there is some "make it right" program or procedure in place. She gives me this questioning look (I swear she was intentionally pretending like she didn't hear me the first time). I explain, again, about the damage this tank did to my office desk at work, and how I now owe my company for the damages. The cashier looks at the outside of the box briefly and tells me there doesn't appear to be a manufacturer warranty. If I want to submit an opinion, I can talk to her manager, and she points at the employee at the register next to us who happens to be the first person I talked to. She looks at us and asks what's up, like this is the first time she's hearing there is an issue (are the people who work here deaf??). I explain AGAIN about the situation, and who do I need to contact? Her response was something to the effect of "Gee, that sucks, too bad." They just kind of look at each other and there's this weird silence, and I can tell they just want me to leave. The manager turns away to help someone else. Mind you, I'm not a confrontational person. I never raise my voice, I hate drawing attention to myself, I hate to ask for things. I was not being, or trying to be difficult. I just wanted it made right. At this point I could see I was going to get nowhere. I felt so slighted and now anxious because I was being given the impression that I was inconveniencing then by being there. I took my receipt and told them I'd be taking my business elsewhere. Not a word further from them and they moved on to do other things. I walked out so mad I was shaking. I contacted PetSmart online because it was after their corporate business hours. I never received a response. Big box stores, little local retailers, airlines... its typical for businesses to show some gesture to make a crappy experience better. Usually it's through small discounts, coupons, whatever. It's never something that completely replaces or compensates whatever went wrong, but it shows customers, "hey, we acknowledge that experience or product sucked, let us make it up to you in this small way so you'll keep coming back and give us your business." I get that they can't help if the manufacturer sent them a faulty product, but they sold it me. In fact TopFin is like the flagship brand in their store. By selling a product, a retailer stands by the product they sell. I've worked in sales before, and if a customer wasn't 100% satisfied for ANY reason, I personally made some gesture to make it better. Because it's the right thing to do, and because I wanted to show them that I wanted their continued business. That old adage: A happy customer will bring you one more customer; an unhappy customer will lose you ten. I didn't expect anything big. I thought later, I would have been happy with just an apology and an offer to replace the tank itself (it was less than $30, I'm pretty sure they could've afforded it). Or even some help getting in touch with the manufacturer if they really didn't want to take any responsibility. Something. If there has been some demonstration that they valued me as a customer, it would have been made okay. Instead. I'm never shopping at any PetSmart ever again and I'll tell everyone I know about my experience and will encourage them to shop elsewhere. I know a big box shop like these guys don't care about losing business from little me, but maybe someone will read this and it will save them the headache of crappy products and crappier customer service. Of note, all the photos are after I mopped up all the water and threw away all the paper office products. read more

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For the grooming salon: The staff was quick to get my dogs in and groomed. It only took 2 hours for both, and one gets a trim, which was the fastest I've eve had. Hopefully that means no corners were cut, and be full ferminator treatment was done... When I picked up my pups, there was a young groomer being rough with a small breed dog (dog named Rocket). She was kind of mean to the dog being groomed, who definitely didn't want to be shaved. Understandable that some correction/coaxing would need to be done, but she literally grabbed his head like a softball and that's how she held him to keep from moving. I hope they don't do that to mine when their nails don't want to be clipped.... I'm sure there are some nice groomers there, but that experience has made me find another groomer where that isn't tolerated. read more

Grooming service, the WORST I requested a bath appointment and haircut for my cat. It was his first time and I understand that many cats are nervous and even more so because they are cats. after 20 minutes they called me and told me that they could not attend to my cat because he wanted to bite, I went and picked him up. but when I got home I saw that he was cutting his hair down to the middle of his body. I don't know what the stages are for cutting an animal's hair, but I think that if they had untangled my cat's hair, they would see that I would not be ready for his cut. Now I have a cat with half of his hair on his body. THANK YOU GROOMING PETSMART FOR THE WORST EXPERIENCE. read more

Not a bad place to go... they have great options, prices aren't that outrageous and the staff are always pretty friendly. I wish they would have more appointments for grooming and they wouldn't cancel as often as they do. If I weren't up here in Anchorage I probably wouldn't shop here for normal everyday pet items. read more

Took my two dogs into the north anchorage PetSmart for grooming. They stopped the service on one of them because they found a nonexistent cut and sent him home half shaved with bald spots in places...they didn't even trim his nails. My other dog who has never had an issue with being groomed before got sent home basically half done legs, tail and sanitary areas not trimmed. Neither one of them seemed like they had baths with shampoo their faces were all greasy and dirty and they didn't smell clean. This will be the last time I use PetSmart...I moved to the area a few years ago and have never had an issue there. If they try to tell you it's your dogs fault call them on it. It is not the dog, it is the groomers lack of experience and patience with dealing with dogs that get nervous. Before my appointment they called me telling me they had to reschedule because my groomer wouldn't be in until after a certain time. A lie... because they had just left me a message that my appointments were confirmed for the times I scheduled them...maybe there was a ghost in the machine but the phone call and the lack of professionalism on the phone call and then the bad experience with the young inexperienced groomer was just the straw that broke the camels back. I will still purchase my animal food there, but they have now lost my grooming business. Think twice before using their grooming services... read more

They say that they give a military discount of 10% if you read your receipt it's never taken taken off. Always check your receipt before leaving the store. read more

Just like every other Petsmart. Same exact layout, same items. Predominantly dog and cat items at outrageous prices. Not a fan. But if I had a dog, I'd probably shop here since there aren't a lot of options in Anchorage. read more

Zero assistance with staffing. For over 20 minutes we were told we'd be next while other customers that had just walked into the store got help. Will stay with Petco instead of this place!!! read more

Yup. They suck. 4/8/17 they Sold my 10 year old some guppies with fin rot, for her 10th birthday. When I have called them, twice now, to ask for a refund, I get tossed on hold so long, its pointless to get $10 back for some tiny fish. -- i know it wasnt the tank either. It is fully and thoroughly cycled, planted and has a few little shrimp in there. Guess we'll be going to Pet Zoo. Or Ak Coral & Fish. read more

I took my small dog for a grooming yesterday. Grooming was done by Chanel and checked by Karly. I cannot believe that they thought the condition they returned my dog to me was okay. The cut was choppy and in some places my dog was left bald. I may have had better luck handing a 5 year old a pair of scissors and asking them to groom my poor little pup. My husband picked my dog up, I would have refused to pay. This is the second time they have groomed my pup, the first time was acceptable but not fantastic, but this time was pure butchery. They shouldn't let Chanel within 100 feet of a dog with clippers. Did they do the grooming and checking with blinders on? Not sure why profile says San Fran. This was at Anchorage, Tikahtnu store. read more

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Terrible staff , never answers the phone, and when they do you'll be on hold for ages. On top of that I know more about the pets and then any of the teenagers working there. The Dimond location is better, not by much but is. read more

Listening to an employee (Lori-Anne) argue w a customer over a coupon & reprimand another employee in front of us customers. Lori-Anne has NO business working w public. read more

Take my olde English bulldog here and takes about hour and half they call me 15min prior to her being done, which is helpful. The furminator treatment is a must if your dog sheds a lot. My dog always enjoys it and comes home happy with a new scarf. They have military discount on Tuesday's and Wednesday's but be sure to call because the days change. read more

Today was the second time taking our dog to get groomed here. Last time we spent $100 on grooming and were happy with the results. This time I'm completely devastated and we still paid the same amount. My husband brought home our dog so I wasn't there when she was picked up. Half of her head is shorter than the other side, there's long straggly pieces that they attempted to cover for a bandana. She looks completely butchered and photos don't show it justice. I called and will be returning tomorrow in hopes that they can fix it but also not wanting to shave anymore off because she's a double coated dog and don't want to damage her coat even more. I will change my review upon what happens tomorrow and if they can actually fix what they messed up. Also my dog is very calm so her wiggly around would not be the case. EDIT: I went back the next morning and had two women brush my dog out a bit more and they offered to try to cut it but I declined them cutting anymore of it. They did refund me and apologized for how she looked, I'm happy that they agreed that it wasn't done properly. The lady who helped brush her was the groomer who we had previously and I'm regretful I didn't request to have the same groomer. She seemed to know more. I would just not recommend Chantel. Changed from 1 star to 2 for them being apologetic and trying to be accommodating. read more

If I could give zero stars, I would. They sent my maltipoo home half-shaved (down to his skin, but only the top half of his body) because he was squirmy. I understand if my dog is difficult to work with, but this is their job. They didn't even bathe or brush him so there was hair ALL over the car when we brought him home and they still tried to charge us almost $20 more than they had originally quoted us even though they didn't even groom the whole dog. Ridiculous. read more

PetSmart - Zero stars. This is how they sent my dog home because he was squirmy. No bath, uneven shave to the skin, and still tried to charge us $75. - Pet Stores Near Me - Anchorage, Alaska

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The dog grooming store was horrible! I took my Maltese in for a bath and cut at 1030 for her scheduled appointment. I was told 3-4 hrs. At 3:30 I went to pick her up and she was still not done. The lady said she was waiting for her to calm down so she could trim her face. There were three employees standing around. 20 minutes later I went in to pick her up and her face still had not been trimmed. They did not have me pay but when I got home I examined her even more. Her hair was trimmed uneven, her chest was shaved and she still had peanut butter on her face! She still stinks. She was not given a bath! I do NOT recommend this grooming salon at all. I will NOT be back. I am highly upset at the hack job they did. read more

I was very disappointed by the poor customer service in the grooming department. I went in for my dog's appointment and forgot the paperwork. I asked if there was anything they could do to help me out. The groomer guy said no and turned his back on me. I had a photo copy for them & the phone number for my Vet but they weren't looking for a way to make things work. Afterwards I called the manager & she said they could've held onto my dog until the Vet opened but I was already gone. When you work in retail your livelihood is based on customer service. I will not goto this store again. read more

A great store for pet necessities. It's smaller than Petco and doesn't have the awesome treat bar, but it's good for a quick stop in. We take our dog to the pet hotel... Not the greatest value but they seem to care for the animals that stay decently. Their grooming on the other hand sucks. Sorry Pet Smart but after two horrific baths and trims I think we will go somewhere else. read more

My dog had an appointment for grooming on 07/16/2022 11:30am at Tikahtnu Alaska with Shawna G and when I arrived at PetSmart the employees were rude to me. The grooming salon is incredibly unprofessional. They refused to take my dog because I have the vaccination document written in Spanish. I got my vaccination in Puerto Rico (part of USA, there are PetSmart there too) and they say they do not take that. The woman who helped me I believe was the manager, she gave me attitude because the vaccination was in Spanish. She gave me no options. I feel discriminated by PetSmart because of my ethnicity. I have never felt this way before, they could not find any solution to accommodate my dog, they just told me they cannot help me because of the language. They lost me as a costumer and I have always done all my services there, my dogs even did the training there. I have been a long customer of PetSmart without problems. There were not apologies or follow up with me. They just let me go unsatisfied. read more

Horrible grooming experience and even worse customer service. My dog is traumatized from the mistreatment of him and they didn't even groom him, yet wanted a full payment. What a joke. I should have listened to my gut and waited for an appointment at the other PetSmart with actual professionals and people who care and take the time to treat your pet like family and work with them, instead of this location who is just trying to make a quick buck and leave. . My dog was terrified being left (which isn't like him) and should have been a huge red flag to walk out right then and there and never leave him with their groomers. No grooming done. And the tiny part they pretended to do is completely uneven. read more

Come here because it's cheapest to get Blue Wilderness cat food. Sometimes it's cheaper here to get litter and sometimes it isn't. Depends on if it's on sale or not. I get a receipt emailed to me so that's cool. The store sends lots of coupons to my inbox as well which I scan at the register and get my discount. This store works better if you shop while things are on sale. There is a big selection here though. I'd stick to pet food and supplies only. read more

Worst place to get a grooming done. This place is hands down ass, don't even get me started with the workers.

Great price. Good deals. I love to take my pets there. And walk around. Look at fish and birds. Dogs special toys are always there

Stopped in to see the new Petsmart a week or so ago. Kind of on the small side compared to other Petsmarts I've been to, but seemed to have a good selection & variety of things for all kinds of pets. Cashier staff was friendly, but didn't see anyone else in the aisles to help or ask if you need assistance. They have daycare & overnight care in the back of the store, as well as grooming services. Have not tried either. Prices are comparable with Petco, but location not as large. Seems if you had as many dogs in Petsmart as I have seen wandering the aisles in Petco it would be crowded. Overall decent store, but already some broken fixtures in the restroom. (?!) read more

Super friendly staff. Got my "wild" dog a "pawdicure," just the grind service and her paws look so good! She is a rescue dog, almost 5 years old and kept outside in a pen her whole life, and has never had her nails trimmed let alone random people touching her, but the pet stylist (I guess that is what he is called) was actual able to pick all 60 lbs of her up and put her on the table and managed to get her nails done in a speedy amount of time. The price was reasonable, so worth it to have my baby dog not sliding around the floor and possibly being in pain due to the length her nails used to be. Her paws are so pretty. I don't have foofoo dogs so we won't be here for any other doggy spa services, but will definitely be back to get my other dog's nails trimmed and to keep up with their pawdicures on a regular basis. read more

PetSmart - Two happy girls ready for their petsmart adventure. p.s. They are labradorable - Pet Stores Near Me - Anchorage, Alaska

I have been having my dog groomed at Dimond Petsmart for several years. I have also used the pet hotel that they have. Today will have to be my last day at petsmart. I had a 9 am appointment for dog grooming. I was running a little late and called and told them I would be a few minutes late and would be there at 9:15. I got there at 9:17 and was told I wasn't there by 9:16 so my appointment is cancelled. That is incredible. They also had me stand there for 5 min while they tried to find an appointment for the future for another customer and two people were helping her. They keep your dog all day and a couple of min. makes them cancel and loose a customer for life. read more

This rating is ONLY for the grooming section. I made an appointment for my large dog to be groomed based on price and google reviews without realizing that those reviews weren't specific to the grooming section. First, the rules for occupancy of the grooming section during Covid are unclear and not posted, so I received snippy instructions from one of the groomers. Second, I was told 3-4 hours was the expected duration of the appointment, but despite the size of my dog, I thought this was excessive but let it slide. At 3 hours and 37 minutes, I called to check the status and was told to expect an additional 30 minutes. I arrived early to browse and purchase dog food only to have to wait beyond the 4 hour mark and unsure of the reason for the wait as my dog was not being groomed at this point so was just sitting in a cage in the back. A simple grooming that was scheduled at a specific time should not take more than 2 hours. If your scheduling methods cannot accommodate this, they need to be changed. Also, and perhaps most importantly, my dog was NOT provided with water at any point and was incredibly thirsty upon our arrival home. Despite the lower price, I will not be utilizing this service at PetSmart again. Other places charge more, but treat your fur babies like their own, so we will support local small businesses from now on. read more

This petsmart delivers consistent service every time I've visit. I can't say I have ever had a problem here. Staff is usually very courteous and friendly. Their doggy day camp is wonderful. Our little one is always excited to spend a few hours playing with other dogs. Making a reservation is easy and they even have the option of selecting your day camp days throughout a calendar month. On another note, the grooming salon is a bit over priced and sometimes hard to obtain an appointment but they do a wonderful job. read more