This sucks I called about nail trim service and came at the time they told me to come in. I rushed out of work. I get there and was told no more walk ins . I was told they close at 9. I got there at 7. .also I went on a Sunday for their vaccinations I also called. When I got there the cashier said "oh no its every other Sunday ". ..it's seriously bad communication. I give up on this place. It bites cuz I am so close to this place. Management I hope you read these and change the communication. read more

I like it here. Maybe because I discovered it after my dog was already seven months old. Before that, I have been going to their competition on Arroyo Parkway. Anyway their selection is larger. and I love it there for the PUPPY training classes. It is less than $100 and the teacher, Myryssa, is great. She used to train big lions or something. The class is about three months long, and we meet once a week. She basically trains you how to train your dog. and she's there for any questions you have about your pup. My only regret is signing up for it so late. My dog is the oldest one in the class. Definitely a steal, because the other place across the street form me, offers classes for about $900. read more

This is just for the dog training classes and specifically for the trainers... So our rescue dogs are socially challenged -- that's the PC term, I've been told. One is aggressive toward other dogs and the other is passive-aggressive/anxious -- our friend refers to her as the "hype man" because she gets the other one all riled up. The poor pups surely had bad experiences while livin' on the mean streets of DTLA. Anyway, we know we needed help and explored a few options; we even considered hiring a private dog behavior specialist but decided to give PetSmart a shot since it was more convenient and cost-effective. The trainers are awesome and that's all you need to know! We've been with Katelynn for all of our classes but we've also had some interaction with Tessa and she is really great, too. It's clear they both have huge hearts, love their jobs and really care about your dogs' progress. Katelynn loves all of her doggie students and is totally committed to each of them, remembering all of their unique issues week after week. She also has a knack for managing the larger classes while still making it relevant and personal to all of the different dogs, balancing the general class instruction with the individual attention each dog needs to succeed. When we first spoke with one of the workers at the store about the classes, she told us, "don't worry, there's hope." LOL. We went in full of hope but I'll admit I just wasn't sure what I could expect at the end of six weeks. It's been several months now, with one furbaby ready to start the advanced class and the other moving into intermediate, and we haven't looked back! They still have a long way to go but have made so much progress. Thank you, Katelynn and Tessa! (Keep in mind you gotta do the homework, though! Your pups won't make any progress if you just show up but don't put in the work in between classes :) My husband and I look forward to attending class every week, it's just really enjoyable to be in an environment where so many people (both the trainers and pet parents) want the best for all of the four-legged furballs in the world. read more

Every 3 months, my dog receives a grooming session (Trim and Shampoo + Top Dog Package) here. Though he isn't too thrilled about the experience, the groomers always do a fantastic job. The groomers are very attentive, patient, and fairly quick -- at least, they always finish before they say they will. However, because they get busy, they sometimes forget to notify you that your pet is ready. If your dog has been there for about three hours and you haven't received a call, give them a ring. Chances are, they've finished up and your dog is anxious to return home. The store itself is very clean and decently stocked. It carries all the major brands and has plenty of supplies, toys, etc. However, if you're looking for a premium or specialty item, it is not likely to be here. Nevertheless, this place read more

This is a pretty nice Petsmart. It's faster to get to this location from DTLA than the one on La Cienega. I prefer the one on La Cienega, but this location has what I need: cat food and cat litter. I like that Petsmart sends me coupons in the mail and at check out. Last time I was in, I saved $5 on cat food and then I got a $3 coupon off of cat litter. For someone that likes saving money, this is great. Parking is really easy here; they have a huge lot. Customer service was friendly and fast. I was pretty much in and out of there. read more

I have been going to this pet store monthly for several years! The store is always clean & never crazy busy. The staff is amazing! Especially Maria! She helped me so much when I had a million questions & desperately needed advice from a knowledgeable source. I highly recommend this establishment!!! read more

Don't schedule grooming at this place they need to training their staff on customer service and answering their phone

Absolutely terrible customer service by the groomers. Rolling their eyes as they were being spoken to.... really? Told that computer system changed nothing transferred over .... really Petsmart industries has no way of fixing THEIR problem and so it becomes my problem? I have had generations of various dogs being groomed there and these little rude girls give attitude. Wow what terrible representation of your company. Last time one month ago, there was another issue about not getting access to info on the computer. Still the same problem ? Maybe it's not the computer but the person using the computer. Perhaps some customer training should come into play. Perhaps they do not understand that customers are to be treated with respect. You have lost a customer and I will tell my family and friends that all have animals about this incident. read more

My favorite and close to home pet store! :) I got my birds, hamsters, rabbits, and dogs food/toy here! I love it when there's a deal and coupon offers. I recently received a coupon gift for my dog's birthday. Lovely. :) Staff is always nice. They always say hi to you when you come in. :) Love it. Also they aren't mean with coupons..they even match coupon from other competitors. read more

I like how my dog looks. Unfortunately he's appointment was at 10 am but he was not ready until 3 pm. I feel bad for my dog being there so long. Overall I like the haircut. read more

This is for a girl name EMBER I just recently there to buy treat She look very piss off and give me bad attitude when im try using a coupon Please be professional and friendly if you decide to work as a cashier or customer service read more

This review mainly for this PetSmart's so called "walk in" grooming services. Over the last few months, I have tried several times coming in with my dog to get his nails cut and, except for one time, have been turned away because the person who does the nail trims doesn't have availability. I am usually told to come back later or to leave my number so that the person can call me back and let me know when s/he is available, which is, of course, when I'm not able to come in. I even spoke to the manager to express my frustration. Please don't call it a walk-in service if you routinely turn customers away or need them to work with your schedule. It's false advertising and it wastes everyone's time. This would be a 1-star review except that I have had really great experience with Alex as a groomer. He was gentle and his grooming was consistent and thorough. He was my groomer of choice for my two small dogs, one of which was a special needs dog who has since passed. My other dog is old as well; I had recently decided to cut his hair at home to minimize anxiety but still need help with his nails. I hoped that I could rely on PetSmart for nail trims. I guess I can't. read more

Check your receipt as they will overcharge you on whimzees (bulk dental treats). Cashiers will charge you for a large size when you buy a small/ medium. Happened on two separate occasions. Avoid and buy online. read more

This place gets five stars because I love Richard. You may think that's a strong thing to say, but he merits it. He's *so* good with our little demon dog. He's patient with the dogs and they really listen and retain. Though the best part of the training is that he trains the *owners.* He helped us learn how to communicate with our dog and it worked quickly and easily. That being said, our dog still has a few behavioral problems, but that's due to her stubborn nature and our inconsistencies in working with her (which Richard sternly warned against). I'd hate to imagine where we'd be without him. If he's not a miracle worker, he's pretty darn close. Aside from that, I'd skip out on the grooming. We got a free nail trim through training and while the gal was very good at holding Gloria and the process seemed to go relatively smoothly, the trimmers were not sharp and several of her nails had splintered. The prices of the dog supplies are reasonable and the selection is good, but the training is where the real value comes from, it's only $107 for six to eight weeks of group training with Richard! Do it, do it, do it! read more

Two words: horrible service! I rushed over to PetSmart cause my dog had this terrible open hot spot wound on his back when I came back from work. I pretty much ran inside and found this young lady to help me immediately. Little did I know... she was extremely unhelpful and when I showed her the photo of my dog's wound she had this disgusted look on her face. I asked what I can buy at PetSmart to treat my dog since the hospital I normally go to was already closed and I didn't think it was necessary to take him to the ER either. She told me there was nothing in the store that would help treat him. She tried to leave to help someone else and just showed me where the dog cones were. I was devastated. Later little did I know.... there was something in the store to treat him. I was so upset she was so unknowledgeable. I had a hard time deciding which to get since I couldn't really find any reviews of the brands on the shelf. I asked another PetSmart worker there and she just told me to buy the most expensive one..... I asked her how this was better than the others and how it will heal the wound.....and she told me she had no idea but the brand was good. I was extremely disappointed with the service, but decided to go with the expensive one instead and rushed home. All I have to say is that I'm so disappointed at how unknowledgeable everyone at this PetSmart is. I normally go to the one on Rosemead and everyone is extremely helpful and caring. I would not be coming back to this PetSmart. I honestly prefer buying things off amazon instead. read more

Are there such things as PetSmart vs. Petco rivalries? Like Starbucks vs. Coffee Bean? I didn't think so... ANYHOOT, this place has a large selection of pet needs and is kind of like a PetCo or I guess you can say PetCo's are like PetSmarts... Or whatever. Price wise everything seems the same, I didn't feel overly outraged for paying 9 bucks for rat food. Soo.......... The space is large and the people are OK. I 'spose it's all OK-- the Petsmarts or the Petcos, or whatever. read more

The whole place smells like kibble. This location keeps their birds out where they can be social, in cages in the middle of the bird supplies section. I like that. Their selection of birds, though, is very minimal: budgies, finches, sometimes cockatiels or lovebirds. They have a whole aisle of bird foods, both seeds and pellets. They have a small selection of cages, many too small for even single occupancy for an average bird. Their toy selection is fairly large for a chain store, and mostly of the handmade kind, y'know, wood, ropes, beads, little strips of leather. I kind of prefer plastic ones like Activitoys, but they carry very few of these. A whole wall of fish. You can bring your dog in. One thing I think is cool: in the parking lot are two dispensers of plastic bags for picking up your dog's leavings. read more

**This review is strictly for their groomers. I have a pet cat and I always come here to get her nails trimmed since I am unable to do it myself. Liz, you are so great! Thank you for always fitting me in so quickly :) Seems like a really great staff group, whenever I walk in someone is always there ready to attend to my needs. Thanks for the great customer service! Dog Owners: I would assume if you have a dog though you will have to call to make an appointment to make everything easier. read more

I took my dog for the first time here for his summer cut recently. Did my appointment on-line for 2:00 - Lots of parking- front office staff was super friendly and caring. When I picked him up at 5:30 the cut was not the greatest. I could see every stop of the sheers - if he was human he would of asked for a hat for sure! It is a convenient location for me but I don't think I will be returning except for other pet needs read more

Why Petsmart rocks! 1. Marysia---great puppy trainer. We're taking another class with her since I feel it's beneficial for my puppy's stimulation and socialization. 2. Great selection of dog's leashes, collars, clothes, carriers, crates. Petsmart has it all. 3. Great selection for my rabbit/ small animals with their choices of cages, litters, toys, etc. 4. Puppy package grooming for dogs under 5 months old----unbelievable, affordable price! My puppy always looks so glamorous and gorgeous after being groomed here. I will continue to take my dog here even without the puppy package. My puppy is well taken care. 5. They have dog day care! my dogs have never been to the day care, but it seems great. The dogs always seem so happy and have so much fun there. 6. Convenience--plenty of locations to go to. read more

The staff is very helpful and friendly. I like this Petsmart. The groomers look like they do a good job. I was watching them working on other dogs. read more

PetSmart - Dogg got new harness and dog tag - Pet Stores Near Me - Alhambra, California

I'll leave at MANAGEMENT IS AWARE OF ILLEGAL JOBS. how do I know he told me so. This petsmart is so unorganized and just not worth the stress. I waited 1 hr so they can serve people who got there after me and then letter tell me the document they've asked for 3 times is needed again. I advise you find another grooming store. read more

The fact that our dog is too damn picky about her food and snacks, makes my wife and I very frequent customer's here. If they had a customer of the month award, the wife and I would win that title hands down. But the plus side is that the service here is second to none. All the workers are efficient and very friendly. They love talking pets, and happily answer any questions you may have. Their grooming workers are also very patient which is incredible given how busy they usually are there. The groomer's are also really fast and do a good job. They always finish grooming our dog much earlier than the scheduled pick up time. The store itself is pretty big. They have dog training classes during the weekday evenings, and weekend mornings. Had to give it the 5 stars due to their friendly customer service and efficiency. read more

I took my cockapoo (about 18 lbs.) here for the first time today for grooming. Super busy on Saturdays! I took him there at 11 and got the pickup call at 5:45. It's probably better to come here on weekdays. $50 package includes cut, bath, and ear cleaning (although the groomer called and told me she was unable to clean my dog's ears b/c it looked like it might be infected and my dog got really finicky with her.) Additional $21 for oatmeal shampoo, nail grind, and brushing teeth Bill came out to be $71, but I was a bit upset that I had to pay for the complete package even though my dog's ears were not cleaned and plucked. Since my dog doesn't let me pluck the hairs in his ears at home, I was hoping that a professional could do it. I understand that they did not want to stress out my dog, but I didn't think it was fair that I had to pay for the whole package when the service wasn't completed. Luckily, one of the groomers (not mine) that brought out my dog sympathized with me and gave me a discount. Instead of $71, the bill came out to be around $60 so I was super appreciative. I'm happy that they try to please their customers, but I probably won't be back again. The quality of work on my dog is about the same as independent groomers' and I think the independent groomers I've been to do the same job for a slightly cheaper price. Even though I won't be back for grooming, I'll definitely be back for pet supplies. I pretty much get all my supplies from PetSmart and they send me wonderful coupons from the Pet Perks Rewards program. :) read more

I can't believe the amount of care they gave to us pet owners. My husky and I feel so at home in the hand of Malcolm his groomer. A regular wash (brushing teeth,file nails,cleaning ears) plus extra spotting treatment shampoo was only $41 with tax and i believe the fulminator treatment was about $65. They were so lovely and advised many home remedies to me to keep them health the natural way. Many of the workers (Cashiers) have dogs and they're knowledgeable about pet health but they aren't not perfect so if we all share our ideas we could make the world of pets better :) Always check the clearance there are great items that are more then 50% off and they are willing to help you if a size collar for example with you. read more

Walked into this pet smart on sunday with no idea of what kind of pet I wanted to take home with me . The sales associates " Nohemi" educated me about fish , and helped me choose the most convenient species of fish for my lifestyle . She even helped me pick out the tank and the home care items that go with it .She was so nice and patient . She answered all my questions and had a smile on her face the whole time . Will definitely be coming back here in the future . read more

*Groomers Review This is about my most recent experience, but others have been very similar. I didn't have the proper brush for my puppy's fur so he developed mats here and there. I understand its policy to shave a dog if hes matted, I get it, but what I don't like is that they never make an effort to salvage your dogs hair. My dog didn't have mats on his face, so why did his face need to be shaved too? If the groomer (young girl named Liz) just took some time, she could've easily styled his face and left his awesome beard. She also could've faded his shaved belly into his back where it could've been at least a quarter inch long since it wasn't at all matted. The main thing is his face though, his beard gave him so much character and ZERO effort was made to salvage it. In my four or five experiences coming here, I get the same vibe every time, they just really don't care and really don't make an effort, they just cut as many dogs as they can during their shift and leave. read more

We usually go to an independent dog groomer in town, who does a great job and gives us personal service. Problem is, I can't get an appointment easily. Out of desperation, I brought our poodle/chow mix to Petsmart. I was really pleased with the outcome. I called in the morning and was able to get in that same day....yes! The registration was quick, and I didn't get the hard sell for the extras. After a few hours, I picked up Buster, a happy camper. It was a little more expensive, but well worth it. read more

I usually find what I need in their food section, they have good selection. I've been to their grooming and they usually do a good job but the staff needs to be a bit nicer, some seem very impatient over the phone when I've called. read more

Terrible place they girls on the phone are really RUDE, why offer walk in services when they girl is going to to say "you need to make a appointment." When all I wanted was to get my dogs nails cut and grinded. That they'll call us back if they can "squeeze us in" . read more

I live 2 minutes away from a Petco, but I go to a Petsmart that's almost a 10 minute drive. I never really liked Petco for some reason. This Petsmart has enough of what I need for my cat. I prefer the Hastings Ranch location because it just seems cleaner and friendlier, but I'm usually in and out of the store - doesn't bother me much. read more

I come to this one because its the closest to my house but its always so dirty here. They are always out of items and short of staff. I prefer to go to the Pasadena store better. read more

My love is all fresh and squeaky clean! Thanks, Petsmart.

I called in to see if it was possible to an exchange on a flavor of can food my spaniel didn't like and I was told I could as long as I had a receipt and the can wasn't open. When I went in I was told I had to pay a difference since I had used my reward points from the app, all of which I had previously explained on the phone, and I was still told no by cashiers saying they would not honor what I was told. Groomers here are even worse they kept my dog for almost 7 hours only to be told that they weren't able to groom her face, paws, or trim/buff her nails which I had paid extra to do! When I saw my dog they had only trimmed about 1/2 an inch of her fur when I had asked what exactly they did for 7 hours all they had to say was they had a busy day. TOTAL neglect for my dog to be kept that long. It may be more expensive but just go to your vet for all your pet needs. read more

This review is for the one cashier that was very rude and should make sure she's correct before rejecting a customer. It says on their website that if for any reason our pet is not happy with the food/treat, a return is allowed. She helped me and she told me it was opened and I wasn't allowed to return it. I told her the website said I could and she asked her manager and the manager said yes I was allowed to. She then got all annoyed and then asked me for the receipt. I told her I don't have it but I have my past purchases on my app because it tracks what you buy and she told me no and that I needed the physical receipt. I then got annoyed and said I wanted to speak to the manager because it's basically a receipt and even the manager agreed and told her to refund me. Seriously... every other time I've been there (and I come very often) there were never any issues, only this one time with this unhappy girl working. read more

Took my male Yorkie to be groomed they didn't do good when I pick up my dog groomer is oh didn't cut hair on ears not sure what you wanted .Hello I left my number on forms then she cuts ear hair like straight across No Nancy very disappointed you would think they know each breeds hair style wait the worst is when I get home my dog has so many cuts on his stomach the least Nancy could of done is told me I felt so bad for my dog what a terrible experience Also your workers should not be talking down about another co worker mentioned because the person use were talking about I know so next time when you have customers waiting in your grooming area don't say names !!! read more

Stopped in quickly to get some last minute treats! We were welcomed as soon as we came through the doors. The employees are always welcoming friendly! We are giving this location a three and usually avoid it because there are always people out front selling candy or trying to raise money for their schools. read more

PetSmart - Their Favorite Treats! - Pet Stores Near Me - Alhambra, California

I tried to use the $5 off coupon for checking in as I brought my puppy for his first bath, and a manager by the name of Julia came out to assist and mention that she never seen the offer therefore she was not able to use it. Not happy at all with the service we received she did not even try to look at options to help us she said we can't use it and walked away. read more

Last week I had a pond emergency. Home Depot was no help, they even "mocked" me to the point that I had to use the "F" word. It was 30 minutes before opening time at PetSmart: My last chance to save my dying fish. They guy at the door pointed out that they weren't open, but I explained my situation to him. He asked me to wait while he asked the manager: They let me in!!! Thank you PetSmart !!!!!!! Best regards, Richard V read more

This is a nice big store conveniently located off of Fremont and Commonwealth, which means it is easy to get in and easy to get out of the store. My picky kitty eats a brand that you can only get at a pet store. Luckily, if you are on the mailing list they occasionally send a coupon in the mail for different items. If you check the flyers, you can occasionally find the items you need on sale. The cashiers are always nice and they are quick to open a new register if the line gets too long. read more