I came into this store today, trying to get an algae eater for my fish tank, when I walked in I asked the cashier if I could get help in the fish department, she seemed nice and told me she will send someone right over. She asked an available associate to go to the fish section, so I patiently waited, looked at the fish for about twenty minutes, and was confused why I had not been helped. I saw an associate who was nearby but helping a customer with getting a hamster, she seemed to be the only one on the sales floor. I stayed by her so I could ask her to get me my fish, by this time I had been waiting 30 minutes to get a fish, when she finished helping the customer she walked them to the front. I assumed she would be back to assist me since I made it clear I was waiting for her. Ten more minutes went by and I was annoyed, so I walked to the front and she was not there.. I then walked through the store to find her, to find she was helping someone else. We made eye contact and she looked away immediately. At this point I had been waiting for fourty five minutes for one fish. I then walked to the front to ask the lady (a middle aged lady with long brown hair) to get someone to the fish department again for the second time, she was very annoyed with me, and said okay, but did not call anyone or talk over the PA. At this point I was very irritated because the only other person on the sales floor (a young girl with shorter brown hair and glasses) was now helping another person, after I had been waiting for over fifty minutes for one fish. At this point I walked out of this store and will never return, they have lost a potential customer indefinitely. I am an owner of two cats a dog and a fish tank. If you have to get any pet supplies I recommend going to pet lovers in the west oaks mall or mr.pets on South Fraser way. Do not go to Petsmart! And do not go for fish especially, there were many dead fish in the tanks, and many sickly looking ones. If this is how they treat the customer, they do not deserve your business! read more