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Fetching Fur Dog Grooming

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

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17 years ago

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TNT Kennels & Training Center

TNT Kennels & Training Center

(3 reviews)

In a nutshell their "human" customer service skills are terrible. That said, their dog skills may…read morebe excellent - but at the end of the day a human is forking over the $$, so I think we humans count in some minuscule way. After doing a month of research on dog boarding facilities, I settled upon TNT in Abbotsford. That's an hour driving time with traffic but I want the best for my new puppy. The first phone inquiry I made to TNT was polite but harried. Okay, no problem they're busy, I understand. Btw, I spent $320 including taxes for 7 days of boarding plus extra services which included 2 walks a day etc. Not cheap. But that's okay I want the best for my pup. Two days after my puppy was boarded I made a call to check on my puppy to see how she's adapting. The lady on the other end said great but she seemed slightly irritated I was taking up her time and then she rushed me off the phone. Okay..... The second and last time I called was at 10am, (which is their office time), the day before pick up. I asked how my puppy was getting on and wanted to make arrangements for pick up. She was rude and rushed me off the phone once again with a promise to call me back but didn't call back until I called again at 6pm - now I was irritated. I mean, I was calling during office hours which are stated on their website between 8:00am-11am. I received a call at 6pm from someone else to whom I explained my frustration about this rude employee. She said they're busy and that the other employee at the kennel thought I was taking up too much of her time over the phone. What? A less than five minute phone call asking for an update? That's absurd. If that's what 300 bucks gets you... Upon arrival for pick up she told me my puppy received a little extra attention in the office because, well, she's a puppy. I'm grateful for their care of my pooch. If my dog had a great time there, then excellent but I wasn't aware of any of her activities other than the two 10 minute walks/day and the office time upon the arrival for pick up. Was she playing with the other dogs, did she get other socialization time? I don't know because they wouldn't tell me of her activities. Hopefully, she wasn't in a cage for 8 hours a day. I will never know. And that's what I'm not impressed with. The lack of communication skills - with humans - and the way my 2 phone calls were handled. Like I said on my way out, socialization of dogs is important but the socialization of humans is essential. Will not be back.

Just had to board my one year old greyhound for the first time. His breeder recommended TNT first…read moreso off Ripley went. He seemed to enjoy his stay. I opted for the meadow walks which are an additional charge. The location is very scenic and they seemed anxious to make sure Rip had a good stay. He had his dog bed from home, his blanket and a bunch of toys....and they fed him his usual food (which I supplied). I'd feel confident taking him back to TNT again. Nice to have a boarding kennel I can feel good about.

Fetching Fur Dog Grooming - petservices - Updated May 2026

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