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    Pets Unlimited

    5.0 (1 review)

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    2 years ago

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    Moanalua Pets

    Moanalua Pets

    3.5
    (96 reviews)

    Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

    I like their selection of fish. Owner very knowledgeable and prices are very fair. Aquariums are…read moremaintained.

    Petco

    Petco

    3.2
    (379 reviews)

    Always come here for my pets. This worker Brook was really awesome and patient and took the time to…read morehelp me find what I needed. He was very knowledgeable and recommended products to help with my dog.

    NEVER, I repeat, NEVER go to this Petco , or Petco in general…read more my 10 year told husky has been going to this location for the past 3 years that we've been on island. he has had weakness in his back legs that makes him unable to jump around, like he used to. it has never been a problem until today, apparently. after trying to make an appointment the associate on the phone relayed to their manager that my dog had "lameness" in his back legs. The manager then decided to "refer out" my dog due to them not having an emergency vet on site, according to their policy that they have had since Petco grooming became a thing. Although I understand the safety concern, my dog's health has not changed in the past three years We have been making him monthly appointments. now all of a sudden, every manager and service worker in that Petco is concerned? So you're telling me for the past three years all your groomers have been out of policy? If this was missed for three years in a row , What else have your groomers done that has been outside of policy? I'm not only hurt because my dog is older & picky with his service people and never gave the groomers any trouble, but I'm also worried for the other animals out there that visit this location because who knows what else these people are sweeping under the rug or cherry picking what becomes in and out of policy. at my dogs elderly age, I just want him to be comfortable and serviced correctly. Petco was asking for a letter from the vet to say that he has no underlying conditions that would affect the service of trimming, his nails. A letter from a veterinarian ? To tell a groomer that an old dog's legs are weak, and he can't jump up on a table ? A letter from a veterinarian ????????????????????? comfortability at an elderly age. that's all I want. This Petco location made it seem like that was way too much to ask for, even though I have evidence of three years worth of grooming confirmation text messages. I hate that you blamed my dog for being old and aged. I hate that in his old age you're making him meet new groomers and learn a new routine. And I hate that the evidence of his age no longer made him a candidate to be comfortable in your establishment anymore. me and my family will never step foot in another Petco on this island or off this island again. Please do better by the animals you serve in the community that you're in. Or, don't and keep wondering why youre getting one star reviews‍

    Koolau Pets Plants & Ponds

    Koolau Pets Plants & Ponds

    2.7
    (123 reviews)

    Not normally inclined to purchase a puppy from a pet store, but my wife had her heart set on a Shih…read moreTzu and the shelters didn't have any. Did some due diligence and found Koolau Pets. Puppies looked healthy and well cared for. Pick up our new fur baby on Tuesday (16 June 2026)

    I don't usually buy dogs from pet stores as I usually rescue/adopt them. I also rarely go to the…read moreEastside, but in this day we went and encountered the most precious litter. With our dog passing away 2 years ago there was a clone of him sitting there (but already sold). My heart sank as I never thought I'd see another. To our surprise his brother sat by the glass and crossed his front paws just like our previous dog. Again my heart sank. With a bunch of thinking and going back and forth for a couple hours we made the purchase. The staff were extremely nice, able to answer all my questions with ease. Unfortunately, he wasn't and to come home with us until his vet appointment. We were able to come in as often as we wanted and hold him until the day he could come home. I didn't know I was being helped by the owner/wife during this time. She was extremely sweet, and that made me feel better about purchasing from a store. The dogs areas were constantly cleaned by staff, they wouldn't handle them until they were able to clean and sanitize to ensure safety. That also made me alot more comfortable. All in all this experience was great. I also feel line the merchandise is to par for the prices. Thank you koolau pets for adding a new baby to our ohana.

    Pets Unlimited - petstore - Updated July 2026

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