Our favorite place for our fur baby!…read more Four years ago, we got our family very first pet, and ever since then, we've continued to come here for all her favorite treats. It's become one of our go to places for our fur baby, and we absolutely love the experience every time. The customer service is always on point! As soon as you enter the suite, the staff is always welcoming, greets you with a smile, and asks if you have any questions. Sherwin, in particular, is always so helpful, friendly, and attentive. They also have fishes, bunnies, and birds!

Amazing staff, very helpful. They always have a great variety of puppies... super happy found a…read moreGolden Doodle today... great explaining all vet care, personal care, and knowledgeable staff. They let you hold pets to see temperament. Warning: you won't be able to let them go! Great location and open Sundays! Free complimentary vet care, food, and toy when purchased! Thanks Kalihi Pet Center...Highly recommend!

We really enjoyed this place! So much so, my son visited two days in a row…read more Quietly tucked away in Kalihi, we weren't sure what to expect. We found so many variety of fish, especially our cute Pea Puffers! Reasonably priced, AMAZING customer service, and a great gem in Kalihi for any fish lover!

The guy who owns this place is knowledgeable and friendly. He is the only mastah betta I would…read morerecommend anyone to go see. Great job sir.

I love coming into this establishment for tank plants! The shop is very intimate but contains all…read moreyou need! I'm always greeted by the kindest woman who is always willing to help or answer questions. Absolutely recommend this business!

very nice and knowledgeable owner who puts a lot of time into his craft, very high quality animals…read moreand materials

Our dog's favorite place! We love coming here to get our dogs groomed. Ahja is an awesome and…read morefriendly groomer! I'm always worried about dropping my dogs off anywhere by themselves, but she makes us feel at ease. She is our go-to groomer now! I also love how making appointments are quick and easy. It's close to home for us too, so very convenient. Was bummed that they got rid of the Yappy Hour, but prices are still reasonable. The store itself also is spacious and clean. Great variety of items. Nice to shop around while waiting for my dog's grooming.

Horrible service! I tried to place an online order. Some reason my order didn't go through but they…read morecharged me twice! I tried to call the store to see if my order had went through and I didn't get any confirmation or anything at all to show proof that I had placed an order besides the 2 charges I had gotten. The person who picked up the phone said she will get the manager and told me to wait. I had waited for over 10 mins and then got hung up on. Tried to call back and no one picked up. Such a fucken horrible customer service! They charged me $117 and I couldn't get ahold of anyone to help me with my situation.

Small quarters but the selection packs a decent punch. Owners and staff are welcoming,…read moreknowledgeable, and helpful. Not your usual aquarium store layout with most tanks on one side of the store while accessories and food aisles dominate the square footage, but tank-maintenance, small pet, and reptile wise, they have a lil bit of everything you need. It's all there. I was looking for more aquatic plant additions, shrimp, and loaches for my tanks when the owner informed they get re-stock and new shipment every Tuesday. I ended up leaving with male guppies, Molly's, and some homemade beef jerky (which was 10/10 btw) that auntie at the register offered instead. Don't know anything about the "smell" mentioned in earlier reviews because there wasn't one, not even the pet store kind that's expected. On the subject of earlier reviews, as far as service goes - it was busy since it was a Saturday and no one was rude or unhelpful to us considering we came in a big group with teens and kids, an age range famously known for wandering around with zero spacial awareness for others. They could have been annoyed or impatient about that alone, but they were accommodating given the size of the store. One staff member entertained my kid-sister's questions and requests while simultaneously helping others and cleaning the tanks. An example for you. For being a local family owned business since the 80s, I don't think over-the-top service is necessary. But I have a soft spot for small local business owners, so what do I really know? They keep the community alive. It gives them their own character. I doubt a 3 or less star review would negatively impact these long standing businesses anyway. But that's because I live in reality. I'll be returning every other Tuesday after they've acclimated/quarantined the last weeks new shipments. The location beats having to go Kalihi or Town if you live in nearby neighborhoods. Love that.

I think they've got a really decent selection, definitely more fancy and expensive guppy strains to…read moreoffer at the moment, and some common fancies in a blond color. I think it's a bit less species variety overall than maybe the fish shops in Kalihi and the aquarium concepts shop nearby in mapunapuna, but a bit more selection of fancy guppies at the same time. The big-brain flower horns, discus, some display tanks, and axolotls were a cool surprise. Some of the resident loaches were huge, especially the albino dojo near the front! Too bad I forgot to take a photo. That thing must be like a foot long and a decade old, and maybe as thick around as a portuguese sausage. Huge hump of fatty muscle along its back. I'd been wanting to check this place out! It definitely is a little cramped and cluttered looking inside and the smell is a little strong, but not too bad. There was a long-gone hollow goldfish staring at the sky, that gave me small-kine jump scare when I squat down to look at a tank. It was just randomly drying out at the bottom of a bucket in the aisles, which was, uh... anyways. I wanted to know more about an unlabeled and unpriced freshwater plant that somewhat resembles seaweed, so the buff dude grabbed a handful to show to the cashier lady at the front. The buff dude was attentive and personable throughout my visit, and did his best to answer questions about the fish, which I appreciated. The cashier lady though, she mumbled a name but I don't think she knew the plant that well and didn't write it down either. What she was somehow very sure about was the price, lol... just plainly stated the price for a clump is $7.99, though the tank of plants above it were organized in much neater clumps, and advertised at $5.99 each. Not only that, she had to step down from the cashier box to get her hands wet, and manually separate the handful of plant that the man grabbed. Started as a healthy, natural looking clump that would fit nicely in an 8 oz container, and she tore it in half. So, now it's small enough that it fits in the palm of your hand! Did she think to wash her hands first after handling cash and coins all morning? Nahh... But she was very insistent to him that he was definitely (and arbitrarily) holding two clumps, not one! She knew I wanted to buy it, and I'd already got a few pricier fish in my cart, so I guess she felt I could afford to cough up an extra few bucks. Yeah can, just don't think that I don't notice the grubbing... Business goes on as usual. I needed to get on with my errands that morning and eh, the shop has some local mom-and-pop vibes so I gave it a pass.

I used to be a big fan of this pet store, but after my recent experience, I'm extremely…read moredisappointed with their customer service and return policy. I purchased a harness and leash at the Pearlridge location, but they didn't fit my dog. At checkout, I chose the e-receipt option, thinking it would make returns easier. When I went to the Kakaako location to return the items, I was told they couldn't accept an e-receipt and that I needed the printed receipt instead. That was frustrating, but I went home, found the paper receipt, and came back a week later. Then I was told I still couldn't return the items because they had been purchased at the Pearlridge store. The employee explained that returning them at the Kakaako store would affect their inventory, so I had to drive back to Pearlridge instead. This makes absolutely no freaking sense. If you're one company with multiple locations, customers shouldn't have to jump through hoops over internal inventory issues. Having to make multiple trips because of inconsistent and inflexible return policies is not good customer service. Unfortunately, this experience has completely changed my opinion of the store. I hope management takes a closer look at their return policy and empowers employees to make the process more customer-friendly. Its a cute shop but will not shop here again.

Our pups love this spot for all the new treats! And they have a rewards program…read more They especially love the dehydrated fresh treats

PETCO GOOD: The location is awesome within driving time. Parking is also good. Store is super…read moreclean. It's well stocked. Clean PETCO BAD: Not enough associates. Needing help regarding finding product or asking a question. Waited in line to pay only one staff or associate at register. Customers pull an associated off the register to help find a product. Not sure if other associates were on lunch break or busy with refilling shelf's

NEVER, I repeat, NEVER go to this Petco , or Petco in general…read more my 10 year told husky has been going to this location for the past 3 years that we've been on island. he has had weakness in his back legs that makes him unable to jump around, like he used to. it has never been a problem until today, apparently. after trying to make an appointment the associate on the phone relayed to their manager that my dog had "lameness" in his back legs. The manager then decided to "refer out" my dog due to them not having an emergency vet on site, according to their policy that they have had since Petco grooming became a thing. Although I understand the safety concern, my dog's health has not changed in the past three years We have been making him monthly appointments. now all of a sudden, every manager and service worker in that Petco is concerned? So you're telling me for the past three years all your groomers have been out of policy? If this was missed for three years in a row , What else have your groomers done that has been outside of policy? I'm not only hurt because my dog is older & picky with his service people and never gave the groomers any trouble, but I'm also worried for the other animals out there that visit this location because who knows what else these people are sweeping under the rug or cherry picking what becomes in and out of policy. at my dogs elderly age, I just want him to be comfortable and serviced correctly. Petco was asking for a letter from the vet to say that he has no underlying conditions that would affect the service of trimming, his nails. A letter from a veterinarian ? To tell a groomer that an old dog's legs are weak, and he can't jump up on a table ? A letter from a veterinarian ????????????????????? comfortability at an elderly age. that's all I want. This Petco location made it seem like that was way too much to ask for, even though I have evidence of three years worth of grooming confirmation text messages. I hate that you blamed my dog for being old and aged. I hate that in his old age you're making him meet new groomers and learn a new routine. And I hate that the evidence of his age no longer made him a candidate to be comfortable in your establishment anymore. me and my family will never step foot in another Petco on this island or off this island again. Please do better by the animals you serve in the community that you're in. Or, don't and keep wondering why youre getting one star reviews‍

I bought a mated pair of apistogramma and they just bred in my home setup. Here's the mama with…read morefree swimming fry.

Excellent customer service, affordable prices. Can't go wrong! Helped me out with a tank I was…read morelooking for. For sure gonna come here to get more fish!

This is our dog's favorite place because it's where we pick up her kibble and treats. The quality…read moreof their products are excellent and the store owners/workers are very knowledgeable and helpful. You can always count on finding just what your pet needs. There's free parking right out front. I wouldn't go during lunch time because the lot will get full. We are also in a loyalty program where if you buy so many bags of kibble you'll get one free. Ask them about it!

My dog is so picky and Michelle is always so helpful with dog toys and treats…read more Molly loves the rabbit treats and interactive toy!!

Not normally inclined to purchase a puppy from a pet store, but my wife had her heart set on a Shih…read moreTzu and the shelters didn't have any. Did some due diligence and found Koolau Pets. Puppies looked healthy and well cared for. Pick up our new fur baby on Tuesday (16 June 2026)

I was deeply saddened and concerned by the conditions of the puppies at this store. Keeping…read morehigh-energy breeds--like Australian Shepherds, which naturally require significant activity and space--confined in small enclosures with no regular outside time is inhumane. When I asked an employee how these puppies get exercise, the only explanation given was that they aren't vaccinated yet. Unvaccinated or not, puppies need adequate room to move, enrichment, and proper care. Seeing a puppy looking completely depressed and shut down is unacceptable. This business needs to do better and prioritize the well-being of these animals.