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Pets Earth

3.7 (3 reviews)
Open 9:00 am - 6:00 pm

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Cottonwood Pet Resort

Cottonwood Pet Resort

(23 reviews)

LOST MY BUSINESS. Cottonwood changed its daycare policy on August 15 to no longer let dog owners…read morereserve dog playtime ("daycare") for overnight boarded dogs (previously was 4 hours complimentary as a "social guest"). I booked my dog on July 23 for this program. I drop her off for Labor Day weekend and boom, my poor dog is not allowed to have any playtime because it's "full" (was there at 8 am...) and is now first come, first serve DESPITE ME BOOKING IT FOR HER before the policy change. I received no phone call about the change, the website hasn't been updated, nothing. This place is counting on you to just accept that you will now have to pay them more to exercise your dog or even to just allow them out of their kennel ON TOP of already paying $53 a night as the CHEAPEST OPTION. Don't do it guys. If you're going to pay for a "pet resort" to lock up your dog all day unless you pay more on top for a "nature hike", there are much cheaper places around Omaha. Don't get scammed by these greedy owners. If it's a volume issue, limit reservations or hire more staff. At a bare minimum, CALL YOUR CLIENTS about any major changes. Greed greed greed. I'm finding a new place.

We have used Cottonwood for years and been happy in the past, however, recently boarded our puppy…read moreand were disappointed with the communication. While we were gone, we noticed our puppy was not out in the yard and called, and were told if daycare is too full that dogs are rotated for the free "included" time out, so she was not going out that day. I ended up paying extra mid-trip to guarantee her spots so she could go out daily in addition to the extra walks I had already added. I called prior to dropping her off and discussed on check in and was not told that this was the policy and was told she would be out half day on the days that I didn't pay extra for full day. When I picked her up, I asked for a discussion with the manager and was told I would be called. This didn't happen and I called to speak with manager and was very disappointed with the rudeness and poor professionalism that was displayed. We have had such great experiences in the past 4 years that we have used Cottonwood and will not be going back after this experience. It seems they are taking in more dogs than they have staff to handle, so the boarding/daycare isn't as it once was. Very disappointed.

Dogtopia

Dogtopia

(29 reviews)

I had an appointment for 12:30 p.m. I received a call stating they were behind and could you…read morecome in at 1:30 p.m. I said "no problem." When I arrived, I had to wait for assistance, no problem....then the problems began. The girl at the desk said....I see she is here for doggy day care....I said no....she looked again and said ah....an overnight stay...I said no...she stated, we don't have her down which my reply was I received a call from here asking to come in at 1:30 p.m.... then she said " just leave her her..at that point I stated...Why you I trust your business with my puppy if you can't get the basics right.... I continued with...the lack of your professionalism, why would anyone trust this place with their precious pet...she muttered a few words while I said...We're done her and left. There are other groomers on the area I'm quite sure that are professional...just not this place....my advice is think twice before you consider any grooming, any daycare or overnight care here... I would not even bring a toy stuffed animal here.

I've taken my dog here on four occasions for daycare. Although I feel like the staff is friendly…read moreand I feel like he is safe I am hesitate to bring him back for the following reasons: 1. Maybe this is normal for daycares and boarding, but he smells like dog urine when I pick him up. I feel like I need to give him a bath when I come home. 2. The last time I brought him there he developed a respiratory infection after his return. I feel better leaving him home alone rather than here for the reasons above.

Pets Earth - petstore - Updated May 2026

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