Update to previous review: Removing one star due to not-so-great service for the last two times…read moreI've visited. The last time I was there, the gal working upfront at the register, seemed really mad for some reason. She scoffed or huffed and rolled her eyes when I would ask for something or ask a question. It just really seemed like she didn't want to be there. This most recent time, I was only given the shampoo and not the conditioner for the self wash that I ordered. Once I started the wash, I realized that one was missing, but couldn't very well leave my wet dog to go ask. I also thought they might've stopped offering conditioner and maybe they just only had shampoo...When I mentioned it at the front desk, there was no apology or offer of a small discount. Instead, the person at the front said "well, if you would have told us, we probably would've given it to you." Not a huge deal, but it just bugged me the way she spoke to me.

It's not my nature to be disgruntled nor to give low Yelp ratings. However, the last 2 times I took…read moremy multipoo to Pet's Earth, once to Papillion and this time to Bennington, I've had a less than satisfactory experience. Both times I expressed my dissatisfaction after the groom and asked for assistance in fixing the problem. The time at Papillion they offered to groom him at a later date at no cost. I was not able to make it in due to a family move. Next, I took him to the Bennington location and, again, he came out looking like a first day groomer had groomed him. I took him back in today, a week later. The groomer was obviously not happy about having to fix him and said, she didn't have time to bathe him, (that I should have told them I wanted that!) what's more, she didn't really know what more she could do for him. When I asked if she really thought this looked like a dog who had just been groomed a week ago, she defiantly said yes. I was incredulous and tried explaining he was all choppy, he didn't even look like he'd been bathed the last time, nor had his ears been brushed out. The manager tried to be an intermediary, but ultimately took the groomer's side. At which point, I just shook my head and said I'm done and left. I have 4 standard poodles and a multipoo. I think a more courteous congenial attitude toward fixing the problem was in order before losing over $500 every 6 weeks to groom my crew! I was calm, explained what was wrong, and did not get angry. But I was frustrated and stupefied why they couldn't just shape him up and make him look fresh and well groomed. Below are photos from the Papillion location and the Bennington plus a photo of Bijou after a proper grooming. I love supporting small, local businesses. But I can't return here in good faith.

This was probably the third place that I called to get my little long-haired Chihuahua groomed…read moreafter we moved here to the Omaha area most places were booked out for pets paradise the girl took time to talk to me find out what kind of dog I had and talk to me about her and got me in to see Nikki. This was her first visit and my dog and only had one groomer since I'd had her she was a rescue and somewhat apprehensive of people. Nikki took the time to get down on her level and talk to her and surprisingly foxy let her pitter and went back into the grooming area with her. We just went for our second visit and foxy's pet cute little bows in her hair and doesn't seem to mind going there for her bath and grooming. I must say the store just curious I'm very nice products and they were very helpful to me. Thank you Nikki and thank you to the staff.

My dog got a suite, but when we picked him up he smelled like he had been lying in his own urine…read moreall weekend. Had to bathe him right away. Then he got some GI illness. Uncontrollable bloody diarrhea and vomiting. He's never had anything like that before! So sad! Hopefully this was just a fluke but I'm certainly not happy.

Anna was wonderful with Pudding's first ever nail trim! It was fairly quick and easy and her nails…read morelook great!

They were right on time and did a great job with my vizsla puppy 's first nail trim. Was able to…read moreset up a standing appointment. So kind and so gentle with my puppy.

Tried multiple times to make contact to seek mobile grooming. Called, text abs lastly messaged via…read moreFB messenger. That gave me an autogenerated response, "Hello thank you for contacting Blackdog Mobile Pet Grooming! At this time we are currently accepting new clients with dogs under 20 pounds. If you are interested in an appointment please include your location, breed of dog and how much they weigh. All openings are approximately 6 weeks out. We will return your message when we are able to. Thanks!" I guess at 30lbs I'm out and will keep looking ‍

Asked the girl driving the pet Mobile what they charge she looked at me very snarly replied as she…read morebriskly walk by, "I am not accepting new clients". No thank you , no slow down to response, no customer service skills whatsoever. I definitely wouldn't take one of my fur babies, to somebody who is so rude to a potential customer. I can only imagine what she's like with our for babies only giving one star because it doesn't let me not give 0, very unprofessional.

Great for small dogs. Owner is so accommodating with times and my dog always comes away looking…read morelike a princess!! .

From the owner: Private 30-40min appointments for your mixed, mini, toy and designer breeds under 10-12lbs ish…read moreQuiet, caring, clean in-home salon

Second time we have taken our large Bernese Mountain dog here and he had been attacked by another…read moredog. This second time required a vet visit and surgery for his front leg. Will not be using this kennel ever again.

The Staff at the West Omaha location are wonderful and so good with our dog!! We trust them with…read moreour fur family!

LOST MY BUSINESS. Cottonwood changed its daycare policy on August 15 to no longer let dog owners…read morereserve dog playtime ("daycare") for overnight boarded dogs (previously was 4 hours complimentary as a "social guest"). I booked my dog on July 23 for this program. I drop her off for Labor Day weekend and boom, my poor dog is not allowed to have any playtime because it's "full" (was there at 8 am...) and is now first come, first serve DESPITE ME BOOKING IT FOR HER before the policy change. I received no phone call about the change, the website hasn't been updated, nothing. This place is counting on you to just accept that you will now have to pay them more to exercise your dog or even to just allow them out of their kennel ON TOP of already paying $53 a night as the CHEAPEST OPTION. Don't do it guys. If you're going to pay for a "pet resort" to lock up your dog all day unless you pay more on top for a "nature hike", there are much cheaper places around Omaha. Don't get scammed by these greedy owners. If it's a volume issue, limit reservations or hire more staff. At a bare minimum, CALL YOUR CLIENTS about any major changes. Greed greed greed. I'm finding a new place.

We have used Cottonwood for years and been happy in the past, however, recently boarded our puppy…read moreand were disappointed with the communication. While we were gone, we noticed our puppy was not out in the yard and called, and were told if daycare is too full that dogs are rotated for the free "included" time out, so she was not going out that day. I ended up paying extra mid-trip to guarantee her spots so she could go out daily in addition to the extra walks I had already added. I called prior to dropping her off and discussed on check in and was not told that this was the policy and was told she would be out half day on the days that I didn't pay extra for full day. When I picked her up, I asked for a discussion with the manager and was told I would be called. This didn't happen and I called to speak with manager and was very disappointed with the rudeness and poor professionalism that was displayed. We have had such great experiences in the past 4 years that we have used Cottonwood and will not be going back after this experience. It seems they are taking in more dogs than they have staff to handle, so the boarding/daycare isn't as it once was. Very disappointed.

Beautiful setting! Went when closed. Between 11-1:30 No one…read morethere . Said it opened at 2:30 . Went back to talk to someone about a possible grooming of my dog. Once again, no one visible but door unlocked. Went inside , had to step over a wet piddle pad and smell inside was horrible. Not a urine smell. The other. Waited a few minutes. Whoever was there should have known someone was at desk or on premises by all the Dogs Barking! Decided not to wait any longer and left.

I had a great experience at Hillrise Kennels. Brand new owner, so she's doing her best to make sure…read moreeveryone has a good experience, she was very open to my feedback and my dog Zona looked great after her wash and nail trim.

I had an appointment for 12:30 p.m. I received a call stating they were behind and could you…read morecome in at 1:30 p.m. I said "no problem." When I arrived, I had to wait for assistance, no problem....then the problems began. The girl at the desk said....I see she is here for doggy day care....I said no....she looked again and said ah....an overnight stay...I said no...she stated, we don't have her down which my reply was I received a call from here asking to come in at 1:30 p.m.... then she said " just leave her her..at that point I stated...Why you I trust your business with my puppy if you can't get the basics right.... I continued with...the lack of your professionalism, why would anyone trust this place with their precious pet...she muttered a few words while I said...We're done her and left. There are other groomers on the area I'm quite sure that are professional...just not this place....my advice is think twice before you consider any grooming, any daycare or overnight care here... I would not even bring a toy stuffed animal here.

I've taken my dog here on four occasions for daycare. Although I feel like the staff is friendly…read moreand I feel like he is safe I am hesitate to bring him back for the following reasons: 1. Maybe this is normal for daycares and boarding, but he smells like dog urine when I pick him up. I feel like I need to give him a bath when I come home. 2. The last time I brought him there he developed a respiratory infection after his return. I feel better leaving him home alone rather than here for the reasons above.

F street hound is awesome. Employees are amazing and you can tell they love working there. Our dog…read moreloves going there for all day daycare and they take great care of our pet. Would recommend to anyone. Also have done overnight boarding and that was a great experience as well. Never have had an issue with anything here.

Friendly and obvious the workers love dogs. Treating dogs individually to their best outcomes. So…read moregracious and tons of choices of treats to buy for your fur baby .