Update to previous review: Removing one star due to not-so-great service for the last two times…read moreI've visited. The last time I was there, the gal working upfront at the register, seemed really mad for some reason. She scoffed or huffed and rolled her eyes when I would ask for something or ask a question. It just really seemed like she didn't want to be there. This most recent time, I was only given the shampoo and not the conditioner for the self wash that I ordered. Once I started the wash, I realized that one was missing, but couldn't very well leave my wet dog to go ask. I also thought they might've stopped offering conditioner and maybe they just only had shampoo...When I mentioned it at the front desk, there was no apology or offer of a small discount. Instead, the person at the front said "well, if you would have told us, we probably would've given it to you." Not a huge deal, but it just bugged me the way she spoke to me.

It's not my nature to be disgruntled nor to give low Yelp ratings. However, the last 2 times I took…read moremy multipoo to Pet's Earth, once to Papillion and this time to Bennington, I've had a less than satisfactory experience. Both times I expressed my dissatisfaction after the groom and asked for assistance in fixing the problem. The time at Papillion they offered to groom him at a later date at no cost. I was not able to make it in due to a family move. Next, I took him to the Bennington location and, again, he came out looking like a first day groomer had groomed him. I took him back in today, a week later. The groomer was obviously not happy about having to fix him and said, she didn't have time to bathe him, (that I should have told them I wanted that!) what's more, she didn't really know what more she could do for him. When I asked if she really thought this looked like a dog who had just been groomed a week ago, she defiantly said yes. I was incredulous and tried explaining he was all choppy, he didn't even look like he'd been bathed the last time, nor had his ears been brushed out. The manager tried to be an intermediary, but ultimately took the groomer's side. At which point, I just shook my head and said I'm done and left. I have 4 standard poodles and a multipoo. I think a more courteous congenial attitude toward fixing the problem was in order before losing over $500 every 6 weeks to groom my crew! I was calm, explained what was wrong, and did not get angry. But I was frustrated and stupefied why they couldn't just shape him up and make him look fresh and well groomed. Below are photos from the Papillion location and the Bennington plus a photo of Bijou after a proper grooming. I love supporting small, local businesses. But I can't return here in good faith.

My dog got a suite, but when we picked him up he smelled like he had been lying in his own urine…read moreall weekend. Had to bathe him right away. Then he got some GI illness. Uncontrollable bloody diarrhea and vomiting. He's never had anything like that before! So sad! Hopefully this was just a fluke but I'm certainly not happy.

After trying several other places in Elkhorn and not being happy with not only how my dogs looked…read morebut more importantly, the lack of good customer service and the friendliness of other groomers, I set out to find a new place for my fur babies. After getting a referral from a friend, I tried Paradise Pet Suites. Kathy came outside to pick my dogs up (Covid cautious) and was kind enough to give be a few minutes of her time to be detailed on what I wanted.. process was easy peasy! At pick up, Kathy spoke to my husband regarding how good the dogs were, when to schedule them again for grooming and was detailed again about what she had done! Seriously, I AM SO HAPPY TO FIND A PLACE THAT I FEEL COMFORTABLE LEAVING MY DOGS TO BE GROOMED! You can tell Kathy cares not only about her customers but it's obvious she loves her job and the animals. Thank you Kathy for making this such a simple choice!

Anna was wonderful with Pudding's first ever nail trim! It was fairly quick and easy and her nails…read morelook great!

They were right on time and did a great job with my vizsla puppy 's first nail trim. Was able to…read moreset up a standing appointment. So kind and so gentle with my puppy.

Tried multiple times to make contact to seek mobile grooming. Called, text abs lastly messaged via…read moreFB messenger. That gave me an autogenerated response, "Hello thank you for contacting Blackdog Mobile Pet Grooming! At this time we are currently accepting new clients with dogs under 20 pounds. If you are interested in an appointment please include your location, breed of dog and how much they weigh. All openings are approximately 6 weeks out. We will return your message when we are able to. Thanks!" I guess at 30lbs I'm out and will keep looking ‍

Bri is amazing!…read more About 2 months ago, my husband and I adopted a Bichon who was rescued from a puppy mill. Due to the anxiety she developed from being in that terrible environment, she does not like to be touched. Her hair was getting too long but I didn't know how she would handle being groomed if she doesn't like to be touched. Our vet recommended that we have a mobile dog groomer come to us. Blackdog Mobile Grooming was able to get us on the schedule several weeks out. I expressed my concerns to Bri and she assured me that she would take things slow and do everything she could to minimize Daisy's stress. I even gave her permission to end grooming services before completion if Daisy wasn't compliant. Bri made Daisy feel confident and safe and she got the most adorable haircut! I was informed on the areas Daisy is most uncomfortable being touched and that she prefers scissors over the clippers. Thank you so much for the attention to detail! Daisy will be a regular customer!

Angela was easy to work with and our dog looks great! We have a 5 year old Miniature Schnauzer who…read moredoesn't like grooming but this was the most relaxed she has ever been after a grooming and her haircut was exactly what we asked for.

Great for small dogs. Owner is so accommodating with times and my dog always comes away looking…read morelike a princess!! .

NO STARS! my dog was ignored and literally picked up off the ground and thrown in a crate, to lay…read morein her pee and other dogs pee. She never left the playpen. I couldn't even recognize her when I picked her up because of how dirty she was. this place is so unprofessional and wasn't even allowed to play outside.

Second time we have taken our large Bernese Mountain dog here and he had been attacked by another…read moredog. This second time required a vet visit and surgery for his front leg. Will not be using this kennel ever again.

Everything is fantastic at Cottonwood Resort! They took the very best care of our little Buddy! We…read morewill definitely go back!!

LOST MY BUSINESS. Cottonwood changed its daycare policy on August 15 to no longer let dog owners…read morereserve dog playtime ("daycare") for overnight boarded dogs (previously was 4 hours complimentary as a "social guest"). I booked my dog on July 23 for this program. I drop her off for Labor Day weekend and boom, my poor dog is not allowed to have any playtime because it's "full" (was there at 8 am...) and is now first come, first serve DESPITE ME BOOKING IT FOR HER before the policy change. I received no phone call about the change, the website hasn't been updated, nothing. This place is counting on you to just accept that you will now have to pay them more to exercise your dog or even to just allow them out of their kennel ON TOP of already paying $53 a night as the CHEAPEST OPTION. Don't do it guys. If you're going to pay for a "pet resort" to lock up your dog all day unless you pay more on top for a "nature hike", there are much cheaper places around Omaha. Don't get scammed by these greedy owners. If it's a volume issue, limit reservations or hire more staff. At a bare minimum, CALL YOUR CLIENTS about any major changes. Greed greed greed. I'm finding a new place.

I had a great experience at Hillrise Kennels. Brand new owner, so she's doing her best to make sure…read moreeveryone has a good experience, she was very open to my feedback and my dog Zona looked great after her wash and nail trim.

Beautiful setting! Went when closed. Between 11-1:30 No one…read morethere . Said it opened at 2:30 . Went back to talk to someone about a possible grooming of my dog. Once again, no one visible but door unlocked. Went inside , had to step over a wet piddle pad and smell inside was horrible. Not a urine smell. The other. Waited a few minutes. Whoever was there should have known someone was at desk or on premises by all the Dogs Barking! Decided not to wait any longer and left.

Dogtopia Papillion, 10411 Portal Road…read more My dog Sophie attended this location for daycare and boarding for 14 years, since she was a puppy. In 14 years she was never aggressive, never in a fight, and never once flagged by staff as a problem with another dog. On July 20, 2026, I dropped her off for daycare. When I picked her up that afternoon, the front desk told me there had been an "incident." Sophie was lying behind the counter, unresponsive to me. A groomer showed me a wound that had already been cleaned, disinfected, and bathed. No one could tell me what happened. The front desk employee said it occurred before her 1:00 shift. The groomer said she wasn't present either. The facility has cameras. The only explanation offered was that Sophie and another small dog "got into a scuffle." No one called me. I was home all day. Had I been notified, I could have taken her to our regular vet. Instead I learned of the injury at pickup. I left Dogtopia at 4:30 and called my vet from the car. They had no openings left and closed at 6, so they advised Animal Urgent Care, at significantly higher cost, because dog bites can turn serious. When the groomer lifted Sophie, she yelped and then would not put weight on her leg. Urgent Care shaved the wound site, put her on antibiotics, and sent her home in a cone for 7 to 10 days with instructions to clean the wound. I was still charged for a half day of daycare on the day my dog was injured in their care. I was not told whether the other dog would be there the next day. I was instead told Sophie "just lay there and didn't seem to enjoy it" and that I probably shouldn't bring her back, which directly contradicts the staff's own claim that the dogs were "playing." I emailed on July 20 requesting reimbursement of the urgent care bill. I received no response. I followed up on July 21. Stephanie, the General Manager, then left me a voicemail. The recording began before she realized it had started, and captured her mid-conversation with another employee, talking about me. What it recorded her saying was: "She called me a fricking liar." She then turned to the phone, greeted me professionally, and explained that she'd had a busy week and had planned to schedule something with me the following week. Her subsequent email apologized for the delay in communication, something I had never complained about and had expressly said was not my issue. It did not offer to cover the urgent care bill, or any portion of it. I replied clarifying exactly what I was asking for: the urgent care bill, or at minimum the difference between it and a standard vet visit, since their failure to notify me is what forced the emergency visit. She never responded. That was over two weeks ago. The scuffle isn't the failure. Dogs scuffle. The failure is that nobody called me, nobody could tell me what happened despite having video, I was charged for the day my dog was injured, my 14 year customer relationship was treated as disposable, and the General Manager's private reaction to being asked about a contradiction in her own staff's story was to say I called her a fricking before she remembered the line was recording.

I had an appointment for 12:30 p.m. I received a call stating they were behind and could you…read morecome in at 1:30 p.m. I said "no problem." When I arrived, I had to wait for assistance, no problem....then the problems began. The girl at the desk said....I see she is here for doggy day care....I said no....she looked again and said ah....an overnight stay...I said no...she stated, we don't have her down which my reply was I received a call from here asking to come in at 1:30 p.m.... then she said " just leave her her..at that point I stated...Why you I trust your business with my puppy if you can't get the basics right.... I continued with...the lack of your professionalism, why would anyone trust this place with their precious pet...she muttered a few words while I said...We're done her and left. There are other groomers on the area I'm quite sure that are professional...just not this place....my advice is think twice before you consider any grooming, any daycare or overnight care here... I would not even bring a toy stuffed animal here.

F street hound is awesome. Employees are amazing and you can tell they love working there. Our dog…read moreloves going there for all day daycare and they take great care of our pet. Would recommend to anyone. Also have done overnight boarding and that was a great experience as well. Never have had an issue with anything here.

Friendly and obvious the workers love dogs. Treating dogs individually to their best outcomes. So…read moregracious and tons of choices of treats to buy for your fur baby .