I purchased my Buick Encore brand new in 2018 with only 17 km on it, and it came with complimentary…read moreoil changes from the dealership. For the past eight years, I have continued to use their service department for all of my vehicle's maintenance and servicing. I have always found them to be honest, hardworking, trustworthy, and genuinely committed to providing excellent customer service. Their service representatives and mechanics have consistently gone above and beyond, and I would highly recommend their sales department, service team, and mechanics to anyone looking for a dealership they can trust. In fact, I have been so happy with my experience that I plan to purchase my next vehicle from them -- and I hope future generations of my family will do the same. Thank you for eight years of excellent service and for always taking such great care of me and my vehicle!

Dealing with Ted Smith is a Woohoo experience! I have purchased many new cars from Ted Smith and…read morehave always been very pleased with the service I get. He is very knowledgeable and friendly, treating my husband and I as family. He always follows up afterwards to see if I am happy with my purchase! I would recommended Ted to my friends and anyone else interested in purchasing a car. Jim Tubman Motors is blessed to have such a caring, kind salesman!

Excellent service!!! I got a 2010 volkswagen jetta and I…read morelove it!. Thanks for all the advices and recommendations. I'm super happy that I could buy my car in this dealership, they gave me a 1 year guarantee and Al was super nice and answered all of my question.

I came in with my Audi Q5 repair. They did an amazing job!!! Very impressed! The staff are friendly…read moreand helpful as well.

Excellent experience with Fadi at First Class Auto Export. The entire transaction was seamless,…read moreprofessional, and stress-free. Fadi was honest, helpful, and made the whole process so easy. I'm very happy with my purchase and would highly recommend him to anyone looking for a great car-buying experience! Thank you Fadi Inana

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

Great group of people work here. NO PRESSURE!!!!! No really, they sell car...yes! But, they go…read morethe extra mile(no pun!) to make sure you are comfortable!! My personal experience was great. Felt guilty that I had to reschedule ( do to life) The staff genuinely want feed back as to what was great to well that didn't go well, When all is said and done the staff will steer into the right vehicle. Yes that was a pun!!!!!

They truly are out to take your money and leave you hanging. They clear any lights on the dashboard…read moreto make the cars seem like they have no issues. They are scam artists and more and more OMVIC reports need to be made. This dealership needs to be shut down and all the positive reviews are 100% made up.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

TLDR: They ordered the wrong car and owned up to their mistake but provided minimal compensation in…read morereturn for six months of wasted time. Almost six months ago, I ordered a Toyota RAV4 Plug-in Hybrid (PHEV). I provided Parvir the build link from their website which shows the exact model I wanted and put $500 down for the order. In July, I received an update stating that the car should arrive between September 16-26. Everything looked good for the moment. August 16 I reached out asking for the VIN number or at least the more accurate date of the delivery. That was the day I got introduced to their AI assistant, "Emma". Unfortunately, the AI was quite a frustration. It constantly sent unnecessary texts, first mentioning the wrong car (2025 XLE instead of the 2026 XSE). It included information in its responses I had told it about their people and it though I meant me (I told them they didn't have to worry about working outside of their hours which a few messages later it said that "don't worry about responding outside our hours") On September 22, I visited the dealership and was told my vehicle had arrived. I was asked to wire my down payment immediately so I could take delivery within a few days, which I did. The next day, I got the bill of sale and saw that $2,500 government rebate for plug-in hybrids was not included. When I asked about it, I was told that the rebate was applicable to plug-in hybrids, but I had ordered a regular hybrid. I provided the proof which included both the original email and link to the build on their website and the credit application which listed the car as a plug in hybrid the dealership did admit it was their mistake. Their solution? A $500 discount on an additional $2500 rust-proofing package. I was also told it could be several more months before the correct vehicle would arrive. Because I had been repeatedly told my vehicle was arriving and was even told it was on-site and nearly ready for pickup, I had already booked a non-refundable trip. I asked for a loaner or for them to cover a rental due to their error. They refused both. At that point, I decided to cancel the order entirely. The most frustrating part is that after nearly six months of waiting, I would have had my vehicle by now if the correct one had been ordered in the first place. Since I had to cancel my order they messaged me a few times. Originally inquiring about other cars again. Then telling me a manager would call me to discuss their failures. That was a week ago and several messages assuring me a manager would call. No call. At every turn they have failed and let me down. I cant recommend a place less than here.

Sneaky, liars, unprofessional. Don't trust a thing these "mechanics" tell you. They made me replace…read moremy catalytic converter when I simply needed an oil change...5200' later a year goes by and they now tell me I need to replace it again. This is only 1 example of many times they have screwed me over!! They clearly see I'm a woman and tell me to pay for a bunch of stuff I don't need

Sebastien Campeau is a terrific sales consultant. He is so personable and relatable and truly gave…read moreus the best possible experience at buying our vehicle. He is thoughtful and helpful and just a wonderful young man. Everyone at this dealership was very friendly and happy to chat. Too bad it's so far away from our home.

My breaks failed on my truck, so I had to pull over and park on the side of the road until I could…read morehave it towed to a mechanic as it was not safe to drive. I only recently moved to Ottawa so I didn't know of any mechanic or towing companies. I went online and found the number for Holiday Auto Centre. I am so,so happy that I did!! Amanda and Johnny went way above and beyond!! Amanda called a whole lot of tow truck companies for me and found the best one with the best price, even though it was nearly closing time and she was supposed to attend her daughter's concert!! Johnny stayed at the workshop until late that night until the tow truck could get there and drove me home because I didn't have transportation, even though it was 11pm!! He fixed the breaks the next morning and I had my truck back before I finished work that afternoon. Words cannot express the great service that I received from them!!! Five stars is not enough.

We needed our gas tank replaced, and all our regular mechanics were backed up for weeks and months…read more George at Preston Street was recommended...I called him, and then went down and met him. What a nice man, and he was very earnest and sincere about the work, timing and cost. I felt he was working with me to get the work done, and he did an excellent and fast job. And there was an issue with the new gas tank installed, and he went out of his way to deal with it. Thanks, George!

Gabriel and his son run a top notch business. This is a mechanic that I can trust to do quality…read morework, at a fair price. They understand their client's needs and don't take advantage of their mechanical ignorance, charging you for work you don't need. They even took the time to teach me a little about the issues with my car and it's parts. Highly recommended.