The service team is great, the sales team is horrible. I bought a 2018 Jeep renegade trailhawk…read moreafter my 2015 trailhawk was totaled in an accident. The price was outrageous, but it had low mileage, And it had the navigation I have always wanted. Before driving off the lot I engaged the navigation it showed me in Canada and I live in Montana. I called over the salesman and he had no idea how to correct it, he asked more senior salesmen and they didn't know anything. It was getting late so I took it home , I followed the book and tried to reset it myself, no luck, called Mopar no luck, even called Serious. The next day the service dept suggested disconnecting the battery and that would create a reset. I took it back to Lithia and the did the reset,still no navigation. When I requested it be repaired LITHIA said they said they would have to CHECK THE WARRANTY. Really! This car was sold as a certified pre owned vehicle. Lithia then agreed to replace the navigation because it was covered by warranty. I also told them I had discovered a slash in the passenger side head rest, I also wanted that fixed. I was told by Lithia they would fix it for $495.00. I had the car for less than 2 weeks, but lithia kept insisting "how did they know if I didn't slash it". Fast forward, I went to pick up the car,spoke to service and they were never told about the headrest other than it need to be replaced. NO COMMUNICATION to service from sales . Service said they could find a cheaper one for $59.99 and the would pay half (I was in). I get ready to leave and a light comes on saying audio sound was not engaged. Thank God I didn't leave the lot, took it back to service they ran diagnostics and said the radio was bad it would have to be replaced. REALLY,THIS IS THE NEW NAV/RADIO THEY JUST PUT IN.  All I can say is don't leave the lithia lot until you do a detailed inspection with a magnifying glass and make sure everything is working the way you want . I never intended to get another car, but when I was hit and my car totaled I had no choice. If you go to LITHIA MOTOR IN GREAT FALLS BE CAREFUL!!!!

So not really sure where to begin.. So I had been working with a sales rep named Kathie R. trying…read moreto negotiate a deal. I am not naive and fully understand that sales people are mission oriented and their goal is to sell you a car. And Kathie had been great to work with up until well she wasn't.. We had finally negotiated a deal that I was content with. So,I live up in Cut Bank which is about 2 and half hours from Great Falls. I drove down last week to test drive a 2026 Ram 1500 ,, The truck was beautiful but at that time we could not come to a deal. Well after a few days we negotiated a deal and I drove down from Cut Bank again today. I went through the entire process, went through finance and I paid for the truck. Well this Is where the wheels fell off the cart. While I was in finance, Kathie had gone out to the truck ,they have some sort of ODB application to check for any error codes or faults. Once I was done in finance Kathie and I went out and she was walking me through all of the features and showing me how to use them. Well during the walk through the truck threw an error code that says " service air suspension " well that's not off to a good start. Kathie says she will take it to service to see what the issue is, but it may take a few days to fix. I told her at that point if that's the case I would like to back out of the deal. She said well let's see what service says first. So she takes it to service and after about 30-45 minutes of waiting I finally say that I am tired of waiting. Kathie then goes out to service and comes back and says that its going to take another hour or so because that have to re do a software update or something do to the fact they had recently had to replace the battery in the truck and they think that's what is causing the problem. Which I thought was odd since this is brand new truck. This Is when I made the decision that I wanted cancel the deal. Miraculously at that point the truck was fixed. I still decided to cancel the deal. Well that is where the switch flipped and she lost all interest and became what I think was rude. She went into the sales office and didn't wait for the door to close and I heard her say rudely " he wants to cancel the deal". Jeremy one of the sales manager came out of the sales office and was talking to me and was asking what they could do to save the sale. When I told him what I wanted ( don't get me wrong it was a big ask) Kathie made a real snippy comment along the lines '" that's not gonna happen" or something along those lines and walked away to put my plates back on my truck. Jeremy and another sales manager and I went back and forth and after a few minutes we could not negotiate what I was asking for and I decided to walk away. Again, It was a big ask and I get that, but the truck has been on the lot since March of 2026 has 3 different recalls fixed , a new battery for some reason and now was throwing a code to service the air suspension, I felt I was taking a huge risk at this point with all of issues I mentioned. And all they offered was as a tank of gas. Umm I live 2 1/2 hrs away. So we undid the deal, they refunded my money that was it. I am lucky in the sense that this happened during the walk around I guess rather than when I got home. As I was putting stuff back in my truck Kathie was walking out and I walked up to her to apologize for backing out of the deal, she showed her true colors and very rudely said " it's not my fault".. and just kept walking away. I never said it was her fault I just felt bad for wasting her time. The only highlight in this process was dealing with Austin in finance he was great to work with and did not try and force a bunch of add on's. As I was dealing with him getting my title and refund back he was the only person who was empathetic to the situation after wasting nearly 3 hours at the dealership. While I understand the vehicle having mechanical issues is not the dealerships fault, the way they handle the issue is and left a very bad taste in my mouth and doubt I would ever purchase a vehicle from any Lithia dealership. You only get one chance to make a first impression and they did not do a good job with that ,, Sorry to ramble on :-)

I had a wonderful experience here! I had been looking for a new car for several months, and found…read moretwo I liked, one at Pete's, one here. The staff was so friendly and relaxed, they did not pressure me at all, nor did they try to feed me a bunch of BS. I have had my car for nearly six months now and couldn't be happier!

We cannot begin to give accolades to Doug Thares, One of the salesman at King motors. We purchased…read morea used vehicle it was a beautiful GMC truck, he was very eager to let us take it for spin,he didn't even have to go with us ....we drove it around town and fell in love with it... we told him what we were looking for .....It did not have a hard cover on the back of the bed, so they found one for us and did not charge us anything extra. Then there was an issue with the DVD player and he took care of that also, he did not have to, but he did. This is truly genuine Customer Service, .... always with a smile and a sense of humor this was the top place to buy a used vehicle. We are recommending it to everyone, who may be in need of a used vehicle to pull a trailer or just have a second one on hand for those woodchips or landscape projects or anything... KUDOS... what an outstanding group of sales people!!!

Kiely was awesome to work with I was a first time buyer not knowing how it works or anything and…read moreshe went over every thing amazingly, great communication skills and was honest with me about the car I would recommend Kiely to any first time buyers or anyone in general !

Our sales agreement for an 80-year-old showed the birthdate of a 30-year-old with a Vermont email,…read morea rural Virginia telephone number ... so titling the car took months and $500 with a lawyer. I was actually told, "we do not have to lift a finger." Montana has a huge problem with bogus buyers and tax dodgers from other states. This must be their dealership.

I brought my 2017 Chevrolet Traverse in for an oil change and when I got it back my middle console…read morelid was broken. I noticed when I drove off that the plastic part that holds it down was broken off so I got a new lid and put it on myself. I will not be bringing my vehicle back to them.

Went here to diagnose an engine misfire. I checked the codes before going in and i had an engine…read moremisfire code and a system bank lean code. When they scanned it they said there was no misfire code and said I had an air leak from the air box. I checked myself after the appointment and found the "leak" being three pre-drilled factory holes on the bottom side of the air box. There was also a leak from my air resonator which they didn't mention and quoted me $500 just for the air box and hose. Not including labor. Fixed it myself for under 100 bucks and turns out the air leak wasn't even the issue.

Alex was super helpful! Great car selection! He took his time and gave us a variety of car optionsread more

BUYER BEWARE I just bought a 2015 VW Golf Sportwagen drove it for 3 days and the transmission has…read morecompletely failed had it towed to VW Bozeman and it's 11K for a new transmission. I cannot believe I was sold a bad car this has never happened to me before. I will make it my life's mission to stop every man and woman from ever buying a car from bleskin motors. If I'm out 11k they are gonna get 11k worth of negative press from me and rightfully so selling me a car the mechanic said had already thrown this code before so they knowingly sold it to me this way. Shame on you bleskin I traded you a clean and dependable ride for you to resell and you sold me something I have to almost double the vehicles value to make it right. BUYER BEWARE

this is my 3rd vehicle ive got from Honda of Great Falls, and there is a reason ill keep coming…read moreback! This time I worked with Kameran to get my dream car and it was a great experience! He was very responsive, and he made the process super easy, i filled out the credit application online and got an answer in just a few minutes. When i showed up to test drive the car, it was pulled up and ready to go. he was super knowledgeable and low pressure, and answered all my questions. The numbers weren't exactly what i wanted, so Joe in finance worked his magic and got me to the payment i wanted even with all the warranties. He did a great job explaining the coverages, and i left with a beautiful new car, a payment i was comfortable with, and peace of mind knowing i was covered should something go wrong with the vehicle down the line. Great Job Honda of Great Falls!

Don't advertise a quote for cash and then take it back. If you would take it as a trade you can…read moretake it as cash. False advertisement. And whomever I talk to was rude as hell. I will never do business with this company!!

By far the best buying experience I have ever had!! The car is awesome!! Actually more than I was…read morelooking for but I got a great price. There was no pressure or any surprises at the end of the sale. I will definitely buy from City Toyota again and would recommend them to anybody.

Emily was a great no pressure salesperson. Allowed me to take me time, do research and come back…read morefor another test drive and checkout of the truck. Then did all the legwork to make the sale easy as could be.