My dad has lived in Great Falls for about 40 years. As far as I know this is where he has always…read moretake his car, and I have continued to bring my car here. The guys are friendly and always do a great job repairing my car. This is a place you can trust!

The owners were able to schedule me in on short notice because I was from out of town and headed…read morehome the following day. I needed the leaking oil pressure sending unit replaced and they were able to repair it in a timely manner for a reasonable price. The owners are nice, old school and knowledgeable.

I brought my 2017 Chevrolet Traverse in for an oil change and when I got it back my middle console…read morelid was broken. I noticed when I drove off that the plastic part that holds it down was broken off so I got a new lid and put it on myself. I will not be bringing my vehicle back to them.

Went here to diagnose an engine misfire. I checked the codes before going in and i had an engine…read moremisfire code and a system bank lean code. When they scanned it they said there was no misfire code and said I had an air leak from the air box. I checked myself after the appointment and found the "leak" being three pre-drilled factory holes on the bottom side of the air box. There was also a leak from my air resonator which they didn't mention and quoted me $500 just for the air box and hose. Not including labor. Fixed it myself for under 100 bucks and turns out the air leak wasn't even the issue.

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

I took my pickup here because they were the only shop open the Friday afternoon before memorial…read moreweekend. They ended up finding a problem the local Ford dealership hadn't been able to find, and they were able to fix it for a reasonable price.

By far the best buying experience I have ever had!! The car is awesome!! Actually more than I was…read morelooking for but I got a great price. There was no pressure or any surprises at the end of the sale. I will definitely buy from City Toyota again and would recommend them to anybody.

Emily was a great no pressure salesperson. Allowed me to take me time, do research and come back…read morefor another test drive and checkout of the truck. Then did all the legwork to make the sale easy as could be.

I should update this. My 4 Runner ended up being in the shop for six weeks without hearing a word…read morefrom them. Every other week I would call and be told the mechanic would get ahold of me and never heard from them. After the sixth week I called and asked to schedule a call with the manager for the following week. The next day they called and told me the vehicle was ready. They never fixed the coolant leak.

I try to get all my auto work done here! And with a 155,000 mile vehicle, I can tell you two…read morethings: 1) like any good auto repair place, they stay plenty busy. Sometimes a bit problematic, but that's a good sign! They're worth scheduling and waiting for. 2) I plan to drive this rig another 50-150,000 miles and these are the guys to see me through. If your reading this, good luck with your auto issues : )

I purchased my used truck at Taylor's auto max, and was told to be sure to bring it to the attached…read morerepair facility for service. I brought it in for a problem with how the engine was running, and they did a tune up, and replaced the spark plug wires, and put in a new battery. That did not fix the problem. I went to another shop, which replaced the spark plug cables with quality cables with the correct capacity, and replaced the fuel filter, which fixed the problem. A few years later the battery failed. I went to a different shop (since Taylor's has proven ineffectual in my experience), which tested the battery for free,. The test was done while I waited. They said it was bad. I then looked at the original receipt and realized that the battery was installed by Taylors, and was still under warranty. I called Taylors, and they said I'd have to bring it in another day. I pleaded, since I live 60 miles away, and rarely bring the pick up to town. They relented and said they'd test it, but it would take two hours. I waited for three hours, and was told that there is nothing wrong with the battery. They then CHARGED ME $30 for telling me that they would not honor the warranty. I protested, and they said I couldn't have my truck back unless I paid. The service writer was unkind, unhelpful, sneering and unwilling to listen or understand my perspective. I spoke with the battery manufacturer, who said that they would replace the battery for free - honor the warranty - and give me permission to take it to a different retail outlet.

Never bought a vehicle there, but I can tell you their service department had always been great…read more They've never had a problem diagnosing any issue I've had with my wife's truck or my XTerra, and when they've fixed something it's really been fixed. And they clean and detail my vehicle everytime I take it in. Highly recommend

Fritz is awesome. My wife broke down in Great falls and no one had time to look at the car. Fritz…read moresaid he could now she got it there he took care of it and on their way they went . Thank you Fritz

I've sent several good friends of mine with Cadillacs and classic cars. The work was done…read moreproficiently and affordably by people who have a strong passion for what they do.

The service team is great, the sales team is horrible. I bought a 2018 Jeep renegade trailhawk…read moreafter my 2015 trailhawk was totaled in an accident. The price was outrageous, but it had low mileage, And it had the navigation I have always wanted. Before driving off the lot I engaged the navigation it showed me in Canada and I live in Montana. I called over the salesman and he had no idea how to correct it, he asked more senior salesmen and they didn't know anything. It was getting late so I took it home , I followed the book and tried to reset it myself, no luck, called Mopar no luck, even called Serious. The next day the service dept suggested disconnecting the battery and that would create a reset. I took it back to Lithia and the did the reset,still no navigation. When I requested it be repaired LITHIA said they said they would have to CHECK THE WARRANTY. Really! This car was sold as a certified pre owned vehicle. Lithia then agreed to replace the navigation because it was covered by warranty. I also told them I had discovered a slash in the passenger side head rest, I also wanted that fixed. I was told by Lithia they would fix it for $495.00. I had the car for less than 2 weeks, but lithia kept insisting "how did they know if I didn't slash it". Fast forward, I went to pick up the car,spoke to service and they were never told about the headrest other than it need to be replaced. NO COMMUNICATION to service from sales . Service said they could find a cheaper one for $59.99 and the would pay half (I was in). I get ready to leave and a light comes on saying audio sound was not engaged. Thank God I didn't leave the lot, took it back to service they ran diagnostics and said the radio was bad it would have to be replaced. REALLY,THIS IS THE NEW NAV/RADIO THEY JUST PUT IN.  All I can say is don't leave the lithia lot until you do a detailed inspection with a magnifying glass and make sure everything is working the way you want . I never intended to get another car, but when I was hit and my car totaled I had no choice. If you go to LITHIA MOTOR IN GREAT FALLS BE CAREFUL!!!!

So not really sure where to begin.. So I had been working with a sales rep named Kathie R. trying…read moreto negotiate a deal. I am not naive and fully understand that sales people are mission oriented and their goal is to sell you a car. And Kathie had been great to work with up until well she wasn't.. We had finally negotiated a deal that I was content with. So,I live up in Cut Bank which is about 2 and half hours from Great Falls. I drove down last week to test drive a 2026 Ram 1500 ,, The truck was beautiful but at that time we could not come to a deal. Well after a few days we negotiated a deal and I drove down from Cut Bank again today. I went through the entire process, went through finance and I paid for the truck. Well this Is where the wheels fell off the cart. While I was in finance, Kathie had gone out to the truck ,they have some sort of ODB application to check for any error codes or faults. Once I was done in finance Kathie and I went out and she was walking me through all of the features and showing me how to use them. Well during the walk through the truck threw an error code that says " service air suspension " well that's not off to a good start. Kathie says she will take it to service to see what the issue is, but it may take a few days to fix. I told her at that point if that's the case I would like to back out of the deal. She said well let's see what service says first. So she takes it to service and after about 30-45 minutes of waiting I finally say that I am tired of waiting. Kathie then goes out to service and comes back and says that its going to take another hour or so because that have to re do a software update or something do to the fact they had recently had to replace the battery in the truck and they think that's what is causing the problem. Which I thought was odd since this is brand new truck. This Is when I made the decision that I wanted cancel the deal. Miraculously at that point the truck was fixed. I still decided to cancel the deal. Well that is where the switch flipped and she lost all interest and became what I think was rude. She went into the sales office and didn't wait for the door to close and I heard her say rudely " he wants to cancel the deal". Jeremy one of the sales manager came out of the sales office and was talking to me and was asking what they could do to save the sale. When I told him what I wanted ( don't get me wrong it was a big ask) Kathie made a real snippy comment along the lines '" that's not gonna happen" or something along those lines and walked away to put my plates back on my truck. Jeremy and another sales manager and I went back and forth and after a few minutes we could not negotiate what I was asking for and I decided to walk away. Again, It was a big ask and I get that, but the truck has been on the lot since March of 2026 has 3 different recalls fixed , a new battery for some reason and now was throwing a code to service the air suspension, I felt I was taking a huge risk at this point with all of issues I mentioned. And all they offered was as a tank of gas. Umm I live 2 1/2 hrs away. So we undid the deal, they refunded my money that was it. I am lucky in the sense that this happened during the walk around I guess rather than when I got home. As I was putting stuff back in my truck Kathie was walking out and I walked up to her to apologize for backing out of the deal, she showed her true colors and very rudely said " it's not my fault".. and just kept walking away. I never said it was her fault I just felt bad for wasting her time. The only highlight in this process was dealing with Austin in finance he was great to work with and did not try and force a bunch of add on's. As I was dealing with him getting my title and refund back he was the only person who was empathetic to the situation after wasting nearly 3 hours at the dealership. While I understand the vehicle having mechanical issues is not the dealerships fault, the way they handle the issue is and left a very bad taste in my mouth and doubt I would ever purchase a vehicle from any Lithia dealership. You only get one chance to make a first impression and they did not do a good job with that ,, Sorry to ramble on :-)

The mechanics found the cause of my cooling system acting up in a matter of a hours. My Xterra runs…read moregreat. I've been going to them for a couple of years.

Took my car in yesterday around 8:45. Owner went on a test drive with my son to hear the noise. He…read moresaid "sounds like a wheel bearing." 5 pm I receive a call saying " could not get into the car all day. They ordered new batteries for my key fob. Why couldn't they just call me so I could come down there and open my car? Today I received a text saying I needed a new car battery and they could not do anything until this was addressed. So I drove my car away from this business and the Battery was fine. What kind of way is this to run a business?

We were in a jam as we had a flat on our truck hauling a 8000 k camper. They were awesome here…read more Fixed our tire , checked the others out & got us on the road. All for 27.00 ...such a bargain . The young guy who helped us was such a hardworking young man. Thank you !

Thus place is filled with the most honest mechanics I've ever encountered. They are affordable,…read morefriendly, and go out of their way to not waste your time and money. Once I took my car in for squeaky brakes. They said my brakes were fine and didn't charge me a thing. Yesterday we took our car in for an engine check light and they suggested a treatment we can do ourselves. Also they are quick as can be. 5 stars all around! Thanks guys