This is the BEST place to take your automobile hands down!!!! Always perfect service. I am always…read moresurprized at how fast and how reasonably priced they are. I will never take my vehicle anywhere else! #15thStServiceCenter If your not taking your vehicle here you should be!

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

I was driving through town on my way to Alaska. I wanted an oil change before crossing the border…read moreinto Canada and found Valvoline with a quick Google search. I showed up around 11 on a Friday. There was two cars in both bays. The manager greeted me in line and asked what I needed done. It was about 20-30 mins for each vehicle to be done. Once inside the bay, they quickly started on my oil change. You remain in your vehicle the whole time. They also checked my tire pressure and cleaned my windshield wipers. They also offer a military discount which was awesome! All in all I was impressive and super pleased. Mostly because everyone was engaging and moving quickly, even the manager!! Would recommend this location to anyone.

I went in for an oil change on Saturday September 12th. I sat there for over 30 minutes. When I…read moreasked what was taking so long , it was then that I was told that they had broken a part underneath and were trying to fix it. Wanted to know if I wanted to wait longer for them to try to fix. I said no. Since then I have had to order a replacement part and have yet to hear back from the area store manager as of 9/17.

Mixed review. They did the right thing in the end, but it took me pushing for it. If it would've…read morehappened to someone less assertive, they would've ended up at home with a car leaking oil all over the ground for the foreseeable future. Well taken care of few year old car with less than 50k miles. No leaks and needs nothing. Went in for oil change that cost over $100 due to requiring European spec oil. Took it home and parked the car for a few days while driving other cars. Saw signs of fluid leaking on the ground when I went to use it a week after the oil change. Looked like oil and covered an area approximately 12 inch by 20 inch. Saw drips of oil hanging off drain plug. Checked oil level before driving back just to make sure it was safe to drive. Took it back to the Valvoline oil change place and the first guy checked the oil and said that it was fine. I showed him photos I took of the pool of fluid. He said that was probably caused by some spilled fluid when the oil was changed. I said if it was a few drops I wouldn't have been back, but it was obviously a leak of some sort. He called the manager, who said it was normal and that he couldn't do anything about it. He proceeded to say that I needed to take it to a mechanic and that if the mechanic found that they did something wrong, that they would pay for it. I reasoned with the manager. Explained that my car is well taken care of with few miles and hasn't leaked a drop of anything for the past few years I've owned it. And that I choose to take it to his place because I expect better attention to detail than if I were to take it to Walmart for half the price. He suggested I take it home and let it sit for another week to see if anything changes. That frustrated me and I told him my best guess was that there was a bit of dirt or something that was causing the drain plug to not seal correctly. He asked me what I wanted him to do. I said that if he just drained the oil and re-cleaned the drain plug surface and re-filled the oil at least we would be able to rule that out. If that didn't fix it, I said that I'd take it to a mechanic even though it didn't make sense that it would happen directly after an oil change. He wasn't happy, but told his guys to just do another oil change. He walked off to take care of other things. They completed the oil change with no charges and I went on my way. Parked in a different portion of the driveway to keep an eye on it. Let it sit a few days, drove it a few days, let it sit again. Two weeks have passed and not 1 drip of oil or other fluid has hit the driveway. Confirms my suspicion that it was probably just a poorly sealed drain plug the first time. I have mixed feelings about it. I understand that everyone makes mistakes and wasn't upset that I had to go back to have it corrected. In the end, they did correct it at no additional cost to me. However I had to push for them to come through. They just wanted me to drive off and think that a pool of oil is "normal". If it happened to my wife, sister, daughter, etc they would've just accepted what the tech and manager said and gone home to live with a car now leaking oil daily. So I have mixed feelings and they did technically come through in the end. I guess the best question to answer would be = do I ever plan on taking any of my vehicles there again? And the answer to that is No.

Did not have the opportunity to get service here due to shortage of employees and a bay being…read moreclosed. Employee approached my vehicle and his frustration came off as I was bothering g the business. He did not say good morning or hi just "Oil change?" It's gonna be bit we only are running one bay And walked off. I understand the frustration but don't put that on your customer and act as if I am bothering you when without the customer the business would not exist.

I am stopping in for an oil change on the road…read more Quick, efficient, and polite. A small amount of upselling but less than average!

I've been taking my car here for routine oil changes for quite some time. This weekend a friend…read moreoffered to do it for me, since money is tight. He found that my oil was a QUART short and the filter had not been changed! I wonder how long this has been going on for. This is SO disappointing, I feel swindled and taken advantage of. Shame on you guys!

November 11, 2022 (Veterans Day). Googled the shop to get the directions so I could share them with…read moremy daughter. She had a tire going down. We use to buy our tires at Tire-Rama on 10th ave south, great falls. In fact, we just had them put a brand new set on one of our cars recently. Long story short, their google listing mentioned that Veterans Day could interrupt their hours. So I called ahead. The man that answered laughed me off the phone when I asked him if they were open today. I mentioned to him that it was Veterans day and that I was checking to see if they were open before sending my daughter down to get a tire fixed. He hung up laughing at me. Well, that tells me everything thing I need to know. I'm glad Les Schawbs is opening just few blocks down 10th. We have five cars, in our house, and our 5th gen Montana family and veterans are moving our business to Les Schwab.

I was hauling horses from Spokane to Geyser, when my second trailer tire blew out 3 miles east of…read morethis store. (I had already used my spare) I slowly drove back into town, getting to this store 7 minutes before closing on a Friday. I was afraid I was going to be delayed overnight if not the entire weekend, but the crew there quickly assessed the damage, and got me set up with all the new tires I needed (two others were deteriorating badly), mounted, balanced and out the door in less than 25 minutes at a GREAT price. Not a single sigh or eye roll about staying late. Absolutely exceeded all expectations, thank you!!

Mark and his team are extremely helpful and responsive. I…read morewas driving through Great Falls on my cross-country drive home when I started having car concerns. Mark fit me in for an inspection at the shop same day to check my car even though they had a full booked schedule. Would highly recommend Midas- professional and friendly.

This is part 2. I had another repair shop look over what Midas in great falls did and they found…read morethat Midas broke the tab plugs on one the ignition coils and can not lock the plug wires to one of the ignition coils. Told me I will need to take to electrical shop for repair. Midas great falls is not a place to take your car. They will take advantage of you for their gain. Shop around, many other honest repair shops in great falls, except Midas.

The service team is great, the sales team is horrible. I bought a 2018 Jeep renegade trailhawk…read moreafter my 2015 trailhawk was totaled in an accident. The price was outrageous, but it had low mileage, And it had the navigation I have always wanted. Before driving off the lot I engaged the navigation it showed me in Canada and I live in Montana. I called over the salesman and he had no idea how to correct it, he asked more senior salesmen and they didn't know anything. It was getting late so I took it home , I followed the book and tried to reset it myself, no luck, called Mopar no luck, even called Serious. The next day the service dept suggested disconnecting the battery and that would create a reset. I took it back to Lithia and the did the reset,still no navigation. When I requested it be repaired LITHIA said they said they would have to CHECK THE WARRANTY. Really! This car was sold as a certified pre owned vehicle. Lithia then agreed to replace the navigation because it was covered by warranty. I also told them I had discovered a slash in the passenger side head rest, I also wanted that fixed. I was told by Lithia they would fix it for $495.00. I had the car for less than 2 weeks, but lithia kept insisting "how did they know if I didn't slash it". Fast forward, I went to pick up the car,spoke to service and they were never told about the headrest other than it need to be replaced. NO COMMUNICATION to service from sales . Service said they could find a cheaper one for $59.99 and the would pay half (I was in). I get ready to leave and a light comes on saying audio sound was not engaged. Thank God I didn't leave the lot, took it back to service they ran diagnostics and said the radio was bad it would have to be replaced. REALLY,THIS IS THE NEW NAV/RADIO THEY JUST PUT IN.  All I can say is don't leave the lithia lot until you do a detailed inspection with a magnifying glass and make sure everything is working the way you want . I never intended to get another car, but when I was hit and my car totaled I had no choice. If you go to LITHIA MOTOR IN GREAT FALLS BE CAREFUL!!!!

I am writing to formally bring to your attention an unacceptable experience I had with your sales…read moredepartment, specifically involving salesperson Tristan Polk, regarding my 2019 Chevrolet Suburban 1500. After listing my vehicle privately on Facebook Marketplace, a representative from your dealership reached out to express strong interest in purchasing it. After reviewing photographs and the vehicle identification number (VIN), your sales staff explicitly confirmed that the asking price was acceptable and instructed me to bring the vehicle to your location for final disposition. I have retained saved digital records of the Facebook Marketplace communication where your dealership explicitly confirmed in writing that the price looked good. Knowing this required a 3-hour round trip from Grass Range, I agreed in good faith. During the initial drive to Great Falls, the vehicle's transmission failed. Demonstrating complete transparency, I brought the vehicle to your lot and informed your team of the issue. During that first visit, Mr. Polk offered me $8,000 "as-is" for parts. I explicitly rejected that offer, stating that $8,000 was not enough and that I would take the vehicle home, replace the transmission and return to receive the full agreed amount. Which Tristan confirmed would be possible. I also asked Tristan if there would be any negotiating or if I would get a check in hand and be on my way, which he confirmed check in hand and be on my way. I hauled the Suburban back home and installed a brand-new remained transmission. I then "hauled" it 30 miles to lewistown MT to Courtesy Motors INC which is a certified shop to have the control module properly programmed and perform the required transmission relearn procedure--securing official documentation and a 3-year warranty on the unit. Once this was completed, I contacted your team again. Your representative re-confirmed the agreement and asked me to bring the vehicle back up. While I was actively driving to Great Falls today, Tristan Polk called my phone to confirm my exact arrival time "12:00pm" and assured me he could fit me in right away. Upon my arrival: 1. Mr. Polk walked around the vehicle, praised its physical condition, and stated it was exactly as described. 2. During this walkaround, Mr. Polk admitted to me that his manager had been upset with him regarding the broken transmission from my first attempt. Mr. Polk explicitly stated that he told his floor manager I was serious, that I was going to replace the transmission, and that I would be back. 3. I provided full documentation confirming the newly installed, warrantied transmission along with the certified shop's programming and relearn paperwork. 4. We completed a joint test drive around the block, during which Mr. Polk verified that the vehicle drove and performed flawlessly. Despite knowing full well that I declined an $8,000 "for parts" offer and spent significant time and money installing a brand-new remained transmission specifically to honor our full-price agreement, Mr. Polk stepped into the sales office for two minutes under the guise of "talking to a manager" and returned to flatly state, "We don't want your vehicle." When I pointed out that I had just driven an hour and a half at your explicit invitation and that no fault had been found with the vehicle, he immediately pivoted to a lowball offer $5,000 below our agreed price--a clear, deliberate attempt to exploit my travel distance and force a distress sale. Furthermore, this entire ordeal resulted in over 300 miles driven across two round trips, significant fuel expenses, and hours of lost time--all incurred relying directly on explicit, written assurances from your staff. This behavior constitutes classic bad-faith negotiation. Inviting a seller to drive three hours round trip under false pretenses, praising the vehicle's condition, and then attempting to leverage sunk travel costs to extract an unearned $5,000 discount reflects terribly on your dealership's ethics and operational integrity. I expect purchasing practices at a licensed dealership to operate in good faith. Alex..... here is my response to your " conscience" Double Standard on Vehicle Condition: On a vehicle of this age, an original transmission is almost guaranteed to have significant wear and risk of failure. You would have accepted and resold the vehicle in that condition without issue. Increased Value & Longevity: The vehicle now has a brand-new transmission, which dramatically extends its lifespan and directly increases its reliability for any future buyer. Proof & Warranty: The replacement is fully documented with a valid warranty to back up the work and protect the vehicle's operation. Claiming you cannot sell a vehicle with a brand-new, warrantied transmission--when you would have willingly sold it with a heavily worn, original one--is not a matter of conscience. It is simply an excuse to deny payment."

I appreciate Management reaching out to me and apologizing as well as their Corporate office…read more Apologies go along way for me. I also understand people have bad days. Thank you to the Management and Corporate for reaching out. It means more than you know.

Went on 4 separate occasions and was told each time they didn't have time or the wait was over an…read morehour to put air in my tire or check if I had a possible leak. Each time I went there were zero cars or customers around, employees were standing around talking and joking. This location has horrible service.

These guys went above and beyond for me. I am an animal transporter and I had two horses in my…read moretrailer. I pulled in there just after closing and they didn't even give it a second thought they stayed after hours to repair the tire so I could continue driving with the animals. There costs are very fair. I cannot sing enough good praises about these guys at this store.

We were on the road to Alaska and needed tires, tire chains and an oil change. We rolled into this…read moreLes Schwab in Great Falls on a Saturday afternoon. We rolled out two hours later - mission accomplished. I am pleased with the tires they recommended. They also pre-fit the chains for me. We need Les Schwab stores in Alaska!