Terrible service. Avoid these guys. Petersen Marine has been working on my boat since 2010. I had them winterize, service, replace impeller, and fix a water leak from a leaking water pump in October of 2014. When I opened up the boat this summer to use it, the water leak from the pump was ten times worse. I took the boat back to Petersen Marine to look at it and fix another problem. They said "Oh Marlo worked on your boat last time. We had to fire him for doing bad work." After having my boat for nearly a week, they said I need a new water pump. It will be $300 plus multiple hours of labor at $90 an hour. Multiple hours of labor to repair something they said was fixed and is part of the same water system. I'm fine to buy the parts needed, but am not pleased with the idea of paying for additional labor to fix something already worked on and claimed to be fixed. Last time my boat was in it cost me $859.76 and says "OK NOW" under the check water pump for leak section on my paperwork.
Tracy was the person at the counter when I picked up my boat. When he pulled my boat around to have me leave he didn't help me back up or connect the trailer. He just left it in the parking lot and went inside. Extremely poor service. There was no offered resolution to the fact that a previous employee who did bad work, worked on my boat, and didn't complete the job paid for. They said buy the water pump at full retail and pay $90 an hour again for labor for us to work on the same thing. Avoid these guys. read more