The most comfortable bar seats in town!! I hope they do not replace them anytime soon!!! The…read moreambiance makes you feel at home.

The Shack Slice & Brew offers a fantastic atmosphere, whether you're looking to catch a game, enjoy…read morea date night, or just relax and have a few drinks. You can immediately tell they take pride in their food--the open kitchen is undeniable proof of a high-quality, well-run operation. The service is top-notch; the employees are highly efficient and really go out of their way to make you feel at ease. A special shoutout goes to Ana, who is a truly standout manager. She flawlessly balances keeping track of the kitchen and the dining area, all while making sure we are watching the right games on the screens. It's dedicated people like Ana who ensure that clients like us keep coming back for more. Highly recommended!

My husband and I stayed at the Chase Suite Hotel while we were in El Paso, and it was a lovely…read morestay. We had stopped here before on a previous visit and so were looking forward to returning. Our room was really spacious (a studio suite with two full beds) and had all the accoutrements (including a fully equipped kitchen), with a wide bar and seating to separate the kitchen and living areas. The furniture was new and attractive, and the beds were comfortable. (Note: if you're used to sleeping in a queen-size bed as a couple, you may prefer each occupying a full-size bed, as they are definitely smaller.) Everything was clean and neat and very welcoming. The cost of our room was very reasonable, even including the pet fee for our cat. Every single person on staff was extremely friendly, especially Sal in the breakfast area (5-star service!). The free hot breakfast every morning was delicious and a great way to start our day. We do wish the breakfast area could institute sustainable practices in the form of reusable cups, dishes and silverware. Every room has a recycling container as well as a trash can under the sink, so the management is aware of sustainability needs. The layout of the buildings is peaceful and calming, and reminiscent of a small apartment complex. The landscaping is xeriscape and attractive. Despite its location (right off Montana and Airway), the area is very quiet and safe. We did encounter a few small issues: a loose outlet at the bar; low water pressure and a faulty diverter in the shower; lack of handy information about the property (e.g., location of the gym, line-up of TV stations); occasional difficulty reaching the front desk by phone; and no lighting at the desk where one might choose to work. But these were just small issues and certainly did not pose any problems. Again, we had a delightful stay at the Chase Suite Hotel, and we look forward to another visit the next time we are in El Paso!

Room was not cleaned entire 4 day stay. Had to empty my own trash. When needed towels or toilet…read morepaper had to ask at counter. Had reserved a king size bed but given the 2 bed that was only thing available. I will never book a room at this hotel again!

The convention center has been here forever. I'm sure if I dig deep in the iCloud I could find tons…read moreof photos here, but meh... thing is, it's a center for conventions. Therefore, it's going to look like whatever the convention is. I most often come here yearly for Comic Con and Sneaker Con. Though I have been here for gun shows, and, decades ago (many won't remember), El Paso experienced once in a lifetime flooding, and we (Soldiers) had to go evacuate trapped persons from their rooftops and the Red Cross set up the convention center as a safe haven for those who's homes were flooded (which was 1000s - look it up - strangest thing I've ever seen out here. Had to be nearly 20 years ago).

This venue is capable and spacy…read more I've been to a few different events here, and seen various spaces used for the various events. The auditorium sits 6,000 easily. The convention center space makes good use of the space for tables and stands or speakers. It's got a main entrance but many additional emergency exits that manages the sizeable floor room. I have also seen the use of the front plaza for multiple stage outdoor events. It's nice and beautifully lit in the evenings. The bathroom The convention team, whether they are getting you into the parking lot or into the front door, is friendly and helpful. The convention center is well located downtown and easily accessible.

This is a lovely property! We stayed on the side opposite the main highway and had no issues with…read moreroad noise or noise from other guests. The room is spacious, clean, and has all accommodations you might need including a stove, fridge, coffee maker etc. Bed was comfortable. Nice shower that looked brand new. Downstairs there is a complimentary breakfast as well as a fitness center & pool. There is a lot of free self parking around the building itself and the woman at check in - Gloria - was extremely kind and helpful. She even passed me the two free waters & acknowledged my Marriott Status!

I stayed a little longer than a month, and during that time I got to know several members of the…read morestaff and got a clearer picture of how this hotel operates. I can't say the overall experience is great the hotel has some serious issues but there are a few stars who shine much brighter than the rest. The room itself is easily the best part of the stay. It's clean, comfortable, and surprisingly well‑equipped. The full‑size kitchen comes with a microwave, stove, medium‑sized fridge, plates, silverware, and even dish soap. The closet is a good size, the beds are comfortable, and the bathroom has plenty of towels and hand soap. The layout feels spacious, and for the price, the room quality is genuinely impressive. Breakfast is okay not amazing, but decent enough. They usually offer a few types of bread, cereals, oatmeal with lots of topping options, and some protein choices like eggs and sausage sandwiches. Drinks include orange juice, apple juice, coffee, tea, and more. I left early for work most days, so I didn't get to enjoy it often. Where the hotel struggles most is customer service and basic consistency. Housekeeping replaced towels multiple times, but they only made my bed once during my first two‑week stay. And on my second stay, something as simple as getting body wash turned into a ridiculous process my room was cleaned multiple times before anyone actually provided the body wash I asked for. I left notes, told reception, and every time they cleaned the room instead of just giving me the item. It wasn't until Arthur personally stepped in that I finally received it. He was the only one who took initiative and I really appreciated that. I also reported a strange noise coming from my AC. Multiple employees heard it and agreed it wasn't normal except Regina, who insisted every AC in the hotel sounds like that (I will attach). When I asked to switch rooms, the assistant manager Jasmin Peters didn't speak to me directly. She spoke to Regina and said that if I wanted to switch rooms, I would essentially have to miss work and wait until 7 a.m. for her to arrive and give an answer. That made no sense to me, especially since she could have simply given the answer during the call. Instead of helping, the process was made unnecessarily difficult. The biggest disappointment came when items were stolen from my truck. When I reported it, the hotel made it clear they could care less about theft occurring on their property. No one reviewed the footage at check‑in or afterward. Instead, they kept repeating the same excuse that only the manager, Lisa Cornelius, had the code to access the cameras and nothing could be done until she was physically present. Then they added that she was on vacation, so there was simply no way to look at the footage at all to give me any details for my insurance. No urgency, no concern, no effort. And honestly, I bet if I had called the sheriff down to the hotel, suddenly something would have been done. Their lack of care for a serious incident like theft was extremely frustrating and showed how little responsibility management was willing to take. Laundry was also an issue. The washer requires quarters, the front desk won't provide change, and the machine left my clothes smelling terrible. I had to take everything to a laundromat to rewash it. It's not the main problem with the hotel, but it definitely added to the overall frustration. Despite all of this, I want to highlight the employees who truly stand out: Arthur and Victor. They were consistently helpful, friendly, and professional. They assisted whenever I needed something and always had a great attitude. They're the real rockstars of this hotel the kind of employees who make a tough stay a little easier. Overall The rooms are great for the price clean, spacious, and comfortable with useful amenities. The breakfast is mediocre but serviceable. However, the customer‑service issues, the lack of support from management, and the unhelpful response to theft and maintenance problems are major downsides. If you stay here, enjoy the room and the kitchen, but be prepared for inconsistent service and limited help when you really need it.

Very nice hotel -- the Front Desk manager , Brenda could not have been more helpful!! She gave my…read morehusband and I a breakfast to go and a bag full of goodies for our early flight. Hotel is right on the airport lot . Comfy beds and quiet! Highly recommend this place !

I have to say after the rental car breaking down and going to at least 15 hotels I found this gem…read moreand I must say Analijta was an Angel!! Breakfast and complimentary drinks were perfect!! Only complaint is i paid 264.00 for a night but its definitely super clean.