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Peter Mark

3.0 (6 reviews)
ModerateHair Salons

By appointment only

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9 months ago

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3 years ago

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2 years ago

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4 years ago

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13 years ago

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10 years ago

Brilliant service I couldn't be more thrilled with my hair. Also fab advice on after care and what would suit my face . Top marks!!!

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Leonard Hair & Beauty

Leonard Hair & Beauty

(5 reviews)

€€€

Extremely friendly staff from the consultation to the wash. Katie was my stylist and she was…read moreattentive & listened (rare & important). My hair is fine & curly. She did a decent job. The vibe overall was friendly, welcoming and professional. Lots of regulars. I will be back

For a while, I was a devoted client. I had a lovely hairdresser who unfortunately left, but found…read moreanother girl who was very good too-listened, didn't cut too much off etc. Never had to wait long for an appointment, given the usual cup of coffee and not the most expensive. The one downside was the manger/receptionist man who was never friendly and constantly seemed to nag the staff and generally scowl. He really detracted from an otherwise pleasant environment. My falling out of love with Leonards began over a voucher. My sister, having saved up her few euro to buy me a Christmas present, gave me a €100 voucher. It had a 6 month expiry on it. I lost it (doh!) and found it again a few months after the expiry date. Most companies are actually fairly decent about honouring these so I rang to enquire and spoke with the manager/receptionist man mentioned above. He informed me that there was no way of claiming the voucher. I responded that I'd better make sure not to get them again....to which he replied "well, we don't want to see you either" and hung up. Interesting customer care! I was fairly furious and wrote to Leonard himself, enclosing my voucher. He apologised and sent me another voucher (again with a 6 month expiry). I actually couldn't face getting my hair done there again so I decided to spend the money on Aveda products in the salon. Dealt with the same manager...who took the voucher to Leonard to check it and scowled through my transaction. I'm giving 2 stars because 1 is the lowest and they get an extra star for having some good hairdressers and the fact that Leonard answered my letter of complaint and refunded the voucher. I will never spend money there again though. Leonard already drives a much better car than I do!

Edge Hair Design

Edge Hair Design

(2 reviews)

I went to the EDGE and it was AWFUL. Terrible customer service. I was promised my hair would be…read moredyed a warm light blonde and it came out with a very dull much darker ashy blonde. I asked for it to be corrected but was told that was not possible unless i wanted to pay more than 100€ for highlights. The stylist should not have said she could achieve something if not possible and should have done everything in her power to correct it once the error was made. Emailing for a refund was rejected. I think true customer service is seen when something goes wrong and judging by the way i was treated i would not recommend using this salon. DISGRACEFUL.

This could have so easily been a 5-star review if the customer service had been better in the…read moreaftermath of my visit. The full head of blonde highlights they did were great, exactly what I asked for and the colourist was lovely, really friendly. However, I was not asked or told about a €25 additional hair treatment that was put on my hair. I thought the price was a bit steep when paying but initially thought it was the full head of highlights as I wasn't sure of the price range. I also produced a 20% off voucher from my employer which the woman at the till acknowledged and said "oh great you'll get a discount with that", except that it wasn't applied at all. I only realised that I wasn't charged correctly once I got home and checked the price of a full head of highlights on their website. They range from €115-€125 but I was charged €140 (bear in mind that this was not including a cut). I just assumed that I'd been incorrectly charged. I received a push notification from the salon soon after via an app asking to rate the visit. I rated the colour and service highly and politely inquired about the price. A text message arrived from the salon the next morning thanking me for the visit but did not reference my previous price query. I replied with the same comment as on the app. The following evening, I rang them up and queried it again. They advised the extra amount was for the hair treatment that I never requested or was told about and advised that customers are always asked first if they want it or not. I replied that I wasn't informed and I would have remembered if I was. I inquired about the 20% off voucher that wasn't used. The girl was understanding and said that she would check with the manager and I'd be contacted back. It's now been 10 days and I've still heard nothing back. I've since spoken with some colleagues of mine and they have heard of 2 similar experiences of poor post-visit customer service from the same salon. Both times it involved the customer going back to simply query an aspect of the visit, only to be made to feel embarrassed and/or met with hostility over querying it. Getting your hair done is a service like any other and if you are not happy with any element of that service then you are fully entitled by law to query it and expect a response from the service provider. It's evident that The Edge Hair Design do not care about their customers enough to actually follow-up on a query/complaint. They say a disgruntled customer will tell 10 people about their bad experience who in turn tell another 10, therefore it's so important for businesses to follow-up on these queries and set the matter right. As I said, this could have so easily been a great review as I was very happy with the hair colour and service during the actual visit itself. Instead, it's a prime example of very poor customer service from a reputable salon that should treat paying customers with more respect.

Peter Mark - hair - Updated May 2026

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