My dog was taken here a couple days ago, with the very clear request to not touch or trim her…read moreeyelashes as they are very long and it's what she's known for. When she had came home, her eyelashes were basically GONE. It doesn't seem like a big deal to many, but she's been growing them out for the past 2+ years. I've been to this grooming place before and there was no issue the first time, she came home looking great WITH her eyelashes, so i don't understand what happened this time. Her eyelashes are gone and her cut is choppy. when i called to complain to see what happened, i spoke to the owner who LAUGHED and said "well they weren't cut so i don't know what you want." So unprofessional, with no care. i will never send my dog here again and recommend everyone to stay away. These pictures are the first time she got her haircut by them, VS right now. yet "they were never touched"

I have only gotten my dogs nails trimmed there. They were quick and courteous. I was in and out!…read more Plus they offer some of the best pet CBD products that I have been able to find! My dog loves this stuff and it has been making a huge difference! I am happy to support our WV small local businesses!

It's simple a puppy mill and someone needs to stop this place and SHUT IT DOWN I've been in there…read morenumerous times and it's just unbelievable dogs not even drinking out of water dishes the staff are rude and the puppies are overpriced

I am so glad we visited Puppy City in March 2023. Our other dog had just passed away, and we took…read moreour tween to Puppy City. The staff was very friendly and accommodating. We absolutely fell in love with the Cavachon puppy, and purchased her. I can't stress how sweet and loving our Cavachon is, very healthy with no problems, no shedding and hypoallergenic. I was very leary of visiting this puppy shop, but happy we did! We have a forever best friend.

I came across this groomer by accident. I was trying out a new route from my house to the DMV when…read moreI passed a sign that said Pawsitive Vibes Grooming Salon LLC standing next to a driveway that led into the woods. I'm glad I saw it. My wife and I have lived in Inwood, WV for over 10 years now. We've tried various groomers both in Inwood, near Inwood, and in Winchester. All of them did an OK job except for one (shaved our miniature schnauzer without telling us). These grooming experiences were nothing to shout about or even take the time to post a review. They all were quite expensive, and didn't really meet our expectations given the price we. had to pay. When I got home I looked. up Kayla's website. I was excited to see that her prices were much more reasonable. So I called her up and made a reservation to have Abby groomed.. On the day of the grooming, we arrived on time, and Kayla was waiting for us at the door. She took Abby right away after filling out some paperwork. I asked her how long it would take, and she said about an hour to an hour and a half. Really? All of the other groomers to 4 or more hours because they put Abby in a cage and left her there until they were actually ready to groom her. Kayla doesn't do that. I didn't even see any cages in her salon. Sure enough, one hour later Kayla calls to tell us that Abby will be ready in 15 minutes. It took me 20 minutes to get in my car and drive to her shop. Abby was waiting at the door for me. I forgot to bring my checkbook, which Kayla had told me to do because she only accepts cash or a check. I didn't really want to run back home, get it and come back, but would have if Kayla hadn't said I could pay her the next time she grooms Abby - early August! It was May 5th that day she groomed Abby. I asked where the nearest ATM machine was but unfortunately there wasn't one close by because this is a very rural area. Kayla said, don't worry about it. You can send me a check instead. How many groomers have told you not to worry about it, just send them a check. In all my years of having a dog groomed (over 25 years), not a single groomer ever did that. Most groomers hold your dog hostage until you pay! Not Kayla. She's not only a very friendly person, but also a very trusting person. Remember, this was the very first time we had taken Abby to her. Now we've had Abby groomed by six different groomers in the four years we've had her. She's a 4 year old miniature schnauzer and we got her when she was 8 weeks old. As I said earlier, those groomers did an OK job - nothing to shout about except for one who completely shaved Abby. Kayla did an excellent job. When I brought Abby home, my wife was amazed at how well Kayla had cut Abby's beard and legs. She just kept making over what a great job Kayla did grooming Abby, and I totally agree. So not only was Kayla trusting me to send her a check (for less than any other groomer charged us), she was very nice, very friendly, and an excellent groomer. I. made Abby's next appointment before I brought her home. I'm extremely happy with the treatment Abby received from Kayla and am making her Abby's new groomer from now on. It is my honor to share these experiences with you, and I highly recommend Pawsitive Vibes Groom ing Salon to other dog owners. Although I never carry cash or my checkbook because I've gotten in the habit of just using a credit card (to get the travel points), it is no big deal for me to bring my checkbook (which I will not forget on our next appointment). I hope you have a similar excellent experience if you choose to have Kayla groom your dog. Thank you Kayla.

This is the third groomer to whom I have taken my dog. I have a sweet little shih tzu puppy. He…read moreis 10 months old. He has been getting groomed since he was 4 months. I brush him daily myself. This has to be the best groomer in the Winchester area. I think they only groom small dog breeds. The associates are knowledgeable about dogs and how to properly care for them. I have done a lot of reading since becoming a shih tzu owner and the staff member took me by surprised at how much she knew about shih tzus. She impressed me. She also took the time to talk with me before Sammy's appointment to get a thorough understanding of what cut I wanted, what shampoo/conditioning treatment Sammy needed, etc. (Shih tzu can have sensitive skin and their skin can dry out. Owners and Groomers have to take care.) Not only did she already know all of this, but she helped me select what exactly I wanted. The best part was it didn't cost me anything extra. Since it was his first visit, they even gave Sammy, a complimentary blueberry facial. My kids thought that was the cutest and funniest thing they ever heard. They were sold. They love this groomer. Frankly, so do I. When I picked Sammy up, he looked like a million dollars. He had an amazing cut. His fur was soft and fluffy. They cleaned out his ears, filed his nails, brushed his teeth, and did a fantastic job. I HIGHLY recommend this groomer.

My first experience here was positive, so I took my Shih Tzu back.with specific requests, one of…read morewhich was NOT to cut her ears short, just trim them. I had initially expressed my displeasure with past groomers who had shaved her hair to address knots. (Not matting, just knots) Well, this time my request was totally ignored. The hair on her ears had been cut super short, and when I got her home, I discovered all the hair on the front of her neck was shaven to the skin. I was incensed and never went back. The groomer I have now has NEVER shaved her hair to address knots. She is consistent with the way she cuts her hair, and my dog always comes out looking adorable.

My dog goes here to get groomed and they do such a great job on his nails! He has a weirdly growing…read morenail on his dew claw they are able to cut without hurting him when most places don't even try. The facility is always clean, maybe a little old but always clean. The entire staff is super sweet and clearly really loves and cares for the animals. The staff bring their dogs there too and clearly feel safe and secure with the level of care provided. I am so glad to have this place close by !

My dog sitter got sick as we were packing to leave for my daughters wedding in Cancun. Country K-9…read morehad availability last minute, Apple Blossom weekend, for both my dogs. The indoor/outdoor runs with the option for no contact was perfect for our aging temperamental Boxer and the extra play time for our English Bulldog was just what he needed. The staff was friendly, understanding and very helpful. I will be recommending them to everyone!

We always had so so service but my standards are higher than most. When we got home after a 3 day…read morevisit we found the main food bowl almost empty, a food bowl upstairs completely empty and we had another cat behind a closed door with no access to the other food/water with an empty water bowl. When I sent pictures and they forwarded them to the sitter her reply was it was half full when I was there so she felt she did not need to fill them up. I know how much my cats eat and there was no way they were where she said it was at. She was just being lazy.

Overall this service is good. However when I started to experience an issue with the sitter the…read moreowner did not address the concern with her. He told me what I was requesting was not unreasonable. For whatever the lame reason was my issue was never resolved. I was then told the sitters last day was the end of the month. This was like 2 weeks before the end of the month. I asked who was going to cover and was told he had no one to cover. Obviously I believe this was not a staffing issue as I had no idea I was going to be dumped by the end of the month and wasn't going to be told so I could have adequate time to find another sitter. This is not how to run a business and left a poor taste with me when it is something I depend on.

Crazy expensive (and I'm from the Bay Area in CA)!! Add to that, the vet didn't properly run the…read more$414 blood test and didn't tell us until I specifically called it out after the appointment. He treated her and sent her home without properly treating her or having all the data. Not sure if the blood test was run correctly at all. X-rays...which were very basic, nearly $700. All to have no idea what is wrong with my very sick dog. He provided false information that ultrasounds are ineffective...only surgery. DO NOT GO HERE!! We had the most amazing vet in CA and I'm so sad I can't take my dog there anymore. Now I have to watch for price gouging and ineffective vets.

Linden Heights shows great care and compassion for my dogs. Front desk staff is very friendly and…read morevery easy to work with.

I adopted a dog from Berkeley County Humane Society on December 16. They sent him home with kennel,…read morecough, and medication. I couldn't get him to take because he was so sick.. we ended up at Winchester Animal Hospital on December 19th. Dr. Duke took some took an x-ray determined he had mycoplasma in addition to pneumonia. I asked her if he was going to die. She said it was a possibility because he was a very sick dog. We received the best care and our follow up visit was today. It was all we could talk about was how well he was doing. He looks like a completely different dog. He's gonna continue on medication for two more weeks, but he's on the mend and it's because Winchester Animal Hospital gave him the care he needed. Julie Marsh

I boarded my dog at Winchester Animal Hospital for four days, during which he developed a severe…read morebloated stomach. Despite the obvious severity of his condition, this was never communicated to me. When I picked him up, he could barely walk and had dark brown urine--clear signs of distress and a serious health issue. Shockingly, the staff failed to mention anything about his deteriorating state. Within less than 12 hours of picking him up, I had to take him to an emergency vet. There, he was diagnosed with a bloated stomach, a condition that requires urgent treatment. The vet recommended surgery, but it was beyond what I could afford. Had the staff at Winchester Animal Hospital reached out to me about his condition, I might have been able to coordinate the funds for his treatment. Ultimately, I had to make the heartbreaking decision to euthanize him. He was suffering for probably several days. The lack of communication and insensitivity from the staff at Winchester Animal Hospital is appalling. They failed to inform me of his critical condition, depriving me of the chance to seek timely medical attention. Adding to the distress, they gave me his food bag back half empty, which was the last thing he wanted from the time he left Winchester Animal Hospital to the time we had to ease his suffering. I can't imagine that he ate anything. Their inaction and disregard for his wellbeing are inexcusable. I trusted them with my dog's care, and they failed miserably. Do not board here at all costs.