My husband and I went to the store we needed HELP !! out puppy would only eat very little puppy food and wanted treats more and would drink a lot of water. Rae the associate was very knowledgeable and professional she recommended we add warm water to Jasper puppy food he cleaned the dish !! Soooo happy to see it worked Thanks Rae !! read more

Petco - Pet Groomers Near Me - Upper Marlboro, Maryland

I've had the opportunity to have two great groomers at this location, but the employment turnover rate is insane. The other groomers do what they think is easier (including the manager). For example, they will shave your dog instead of taking the time to brush your dog and cut their hair as asked. The best groomers who were at this location are no longer there, and there was no prior notification when I scheduled the appointment. This is poor customer service, in my opinion. read more

Yesterday, when I picked up my dogs from grooming they immediate told me they accidentally cut my dog's tongue. They made it seem like it wasn't a big deal so I didn't think much of it until I brought my dogs to my car. My dog's mouth was FROTHING blood. It was pouring out of her mouth. I was in shock. I didn't know what to do. Petco should've called me immediately when it happened and to have had me to go the vet ER. That did NOT happen. I also shouldn't have had been charged for their grooming services. Petco should also be responsible for my dog's emergency vet bill. I have also raised this issue on Twitter to which Petco reached out to me regarding this issue. I hope there will be some sort of rectification for this. Be careful who you let groom your dogs. read more

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Very pleased with our shopping and checkout experience. Outstanding customer service by Op Mgr Frederick who assisted us with our phone app, coupon and getting all we needed. He went above and beyond to make sure we felt valued as Petco customers. Kudos!!! read more

Unfortunately, the management at the Upper Marlboro Petco is poor. Myself and several Other grooming customers, along with the groomers, arrived to the store around 8am to drop our pets off for grooming. The store was locked although our appts start at 8:15 and on and customers are asked to bring their pets at 8 to check in. Other petco staff also showed up for work and were also unable to gain access to the store. Grooming staff reached the manager by phone and he indicated he would not be coming to open the store until 8:45 or after. By this time, there were at least 6 dogs waiting to be checked in for grooming. When the manager arrived he literally ran into the store and went into the petco staff office, did not address any customers or even his own staff and then staff had to ask the manager several times to come out of the office to address customer concerns. He refused to provide information for his manager. The dogs will now be stuck at the store longer for grooming due to all the groomers starting their appointments late which is stressful for the pets. This store is terrible and will lose business due to poor management. read more

Now the girl I posted is in no way a women! EVERYTIME I come in Petco at this location she's extremely stank! Each & EVERYTIME ! Why are you working here if you don't like or appreciate your job! Just wondering . Her colleague Marissa is always lovely, bubbly & all around awesome, & she has 2 horses how cool! I asked them both how are you? Her response rude as hell with a stank face was " IM READY TO GO HOME" ok it just turned 9 & I just spent $200 here ! What's the problem?!? Tryna figure it out. Marissa on the other hand answered me politely & bubbly as always. Granted she was ready to go too but it's all about how you say things! & I can respect that, you give me respect I'll give you respect! The girl I posted needs to be fired, so she can find somewhere to work that's not around people or even animals. Since she seems to like neither!! Not Marissa but the one I posted !!! Writing & CALLING. Corporate NOW @ 1800-824-725 9125 Rehco Rd. San Diego, CA 92121 read more

Petco - I asked her ass how are you, Babygirl words rudely was "I'm ready to go home" lol ok. I'll put your ready to Go home rude ass on yelp ! - Pet Groomers Near Me - Upper Marlboro, Maryland

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WORST GROOMER EVER!! I drop my dog off at 8:30am. Dog not ready until closing. Also, Miranda..... I'm sorry.... She's not good at grooming. She didn't groom my dog well at all. read more

My Bad, I did not read Yelp before using the Petco grooming services. I have 4 dogs (yes, 4) I called and made an appointment for grooming. Now when you have 4 dogs, this is a rather expensive undertaking. My appointment was for 10:00am and I am notoriously late so knowing I had to drop off the pups and get back home to dress for work I purposefully and successfully managed to arrive about 9:55. There was a young man in the waiting room waiting for his dog who was having his nails clipped. I kept looking in at the young lady (crystal) hoping to catch her eye but she ignored me. I didn't take offense because if my pups were being groomed I would not have wanted her to leave them either. I patiently waited and about 10:18 another young lady (Danial) walked in and sat behind the desk. No good morning, sorry I am late or just plain old kiss my ass. She calmly walked passed me and sat down. At this time Crystal completed trimming the dogs nails and gave him to his owner and walked back in behind the glass doors. I faced Danial and told her I was here to have my pups groomed. I explained I have 3 in here with me with the 4th in the car. With the most "I hate working here face and attitude imaginable" she printed off the contracts and asked me to initial. I initialed the sections that were applicable to my pups and she questioned me about the flea control. I explained that they are on Nexgard so it was not necessary to inital that section. In an unpleasant tone she stated "if they have fleas they would not be groomed" so I told her that is fine because they do not have fleas and I would not want Petco to put anything on them in addition to the Nexgard because it could make them sick. She rolled her eyes and proceeded to carry two of the pups into the glassed area. Danial returned for the 3rd pup and came out ... again with no leash or harness. I asked her to retrieve them because I needed to take them home to be washed while they were being groomed. She retrieved and handed them to me without saying a word. I walked out to get the 4th pup from the car but thought better of it and asked for the manager. I explained to her the problem I have with Danials non professional, dismissive; I don't like my job or dogs attitude. The manager discovered that Danial was to groom 2 of the pups and Crystal the other 2 pups. I decided to not have Danial groom any of them and asked that Crystal groom the remaining two. I left the store with the 2 pups Danial was suppose to groom back home. Well that was a mistake too because I discovered Crystal cannot groom at all. I could of done better with the dog clippers I have at home. Paying $75.00 for a half ass, not styled, blunt cut is ridiculous and to add insult to injury she brought both dogs out to the cashier register while I was trying to pay so they're whining to get away from her to me while I am trying to conduct business. Did I mention that I asked her not to bring them to the register, that I would come back and pick them up from the grooming area. Once I got home I realized why she had brought them out to the register; it was because of the basic, non-skilled, grooming job. They pups nails were not trimmed the way I asked and there was absolutely no smell on their fur...not stinky just no smell. After returning home and getting the one pup settled I headed back to Petco with the pup who had the basic, non-skilled, cut to discuss why and to his have his nails redone but he started shaking so violently as we walked towards the door that I did not want to traumatize him any furhter. Note to Petco "You will NEVER have to concern yourself with me bringing my pups into the Upper Marlboro (Crain Highway) location again". Like I said earlier in this post, grooming for me is an expensive undertaking averaging $300 to $400, depending on the elective services I select and to employ groomers with no customer service skills and blatantly show they have no inkling that they even like dogs is irresponsible of the business and the managers that employ and supervise them. There is no way I will bring my fur babies back to a place that may mistreat them. read more

My dog Jake was banned from petco because in my opinion the staff did not know how to handle my dog

Don't have your dog groomed here!! My appointment was at 10 am, I was on time. I was told the groomer is very thorough and takes her time. By 2:30 my dog still wasn't ready. I went to get my dog! He still wasn't ready. I took my dog home.. My dog looked like I groomed him, not a professional. She is slow because she doesn't know what she is doing. This is the worst grooming experience, I've ever had. I hate i subjected my dog to this torture! Please learn from me, don't take your doggy here! read more

I don't recall the young lady name that was working in the aquarium department on Saturday, August 17. However this young lady was exceptional. Her customer service was A1. The store seem to be shorthanded and she was working two departments simultaneously. With smile on her face. Big ups to this young lady. read more

Unprofessional groomers , terrible customer service , definitely do not seem to be animal lovers . New staff is needed at this location...

The grooming department was understandably booked for over 6 weeks. After confirmation on my part the week before the appointment, I was contacted the day before to say the groomer was allergic to my dog breed. I gave the breed type and vaccination information to them ahead of time. There was no solution offered or apology for the inconvenience. They need new grooming staff or leadership. If you don't see a type of dog dont make the appointment. Then if you miss it, don't confirm the appointment. Then if you miss that, don't accept the vacc records. Just seemed unprofessional and lazy read more

I have my Cocker Spaniel in for grooming services quite frequently. It's a much smaller salon with only one groomer on staff on weekends -- means they can take less dogs and turn it into a less chaotic experience, but it also means they book quickly and have modified hours! Pricing is pretty expensive ... only $5 less than the independent groomer a mere mile or two down the road. While Petco does an excellent job grooming my dog .... their pricing isn't enough to keep me as a regular customer. Petsmart can do the same haircut for $55, whereas Petco charges $75. read more

Excellent customer service. Not a lot of staff, but those that are in there are knowledgeable and attentive. The prices, which is usual for Petco are a little steep but it's good to have a reputable pet store in the neighborhood. This new plaza does not have many other stores in it, but Safeway seems to be the anchor store. My groomer Chelsea came from the Crofton store, Chudo and I were so excited to have her here closer to home. She's great! read more

Do not get your dog groomed at this place!!!!!!!!!!!!!!!!! Terrible customer service and the groomers are horrible! I had an 11 o'clock appt. and they did not finish with my dog until 5:00pm. When I came to pick my dog up at 3 o'clock, they had not even started on my dog!!!!!! and their explanation was that they had a lot of walk-ins today!!!!! Hello!!!!! When does walk-ins get serviced before customers with appointments!!!!!! The groomer then told me to wait an half an hour.. which turned into two hours.Then my dog looked horrible! My dog Zoe had uneven hair and a shaggy cut to her ears. This was not the cute little Poodle cut that she normally receives at the Clinton or the Forestville location! Maybe the groomers should apprentice at those locations so they can learn how to cut properly!!!!! My dog was there 6 hours and she probably was not even given any water!!!! When my dog came home she threw up! and she was scratching! I don't think she was even given a bath. Please beware when taking your dogs here. I was so angry that they treated my dog this way. All I can think about was that my dog was in an unfamiliar cage or holding area for more than four hours. I am definitely going to call corporate!!!!!!!! read more

I do not recommend their grooming service. My recent experience was horrific. I had seen videos of groomers mistreating pets and now I have personal experience. I made an appointment for a bath only. The groomer asked if I wanted my pets nails trimmed that it was part of the package, so I said fine. We completed the paper work which noted that she was 14 years old and a rescued pet....gentle care was required. She said it would take 2 hours?? A bath and nail clipping?? No other dogs there at the time....I decided to hang around. Before describing the events I would like to mention that I later found out the groomer was new and in training, I was not advised of that. There was another groomer there but she did not stay with the trainee and did nothing when my pet started howling nor did she say anything when my pet yelped in the back room when the groomer merely went back to get the leash. My dog had been groomed many times with no problems at an independant groomers and she never had any problems. My pet is quite, friendly. It took nearly 30 minutes to clip nails and it was during this time that she had my dog howling (something she has never done before) after I got her home I found that only 2 nails were actually clipped. At this time the other groomer was sitting in the connecting room, not sure what she was doing...not on phone. These 2 rooms are all glass so you can see in. Step 2 was the bath. Now the pet is taken into another room that you cannot see into where she was bathed, she did not wash the head/ face. When I saw her alone in the reception area I went over and she met me at the door asking if I want her ears clipped. After what I had seen and heard so far I said no. What I didn't know until that moment was that she was under the dryer and unattended. (for those who don't know, pets have died from that scenario) the other groomer at this point was not even in the salon. Next came the brushing and the trainee handled my pet like a piece of cattle. Without going into too much more fine detail this experience was a nightmare and I will never take her there again. While this was closer than the other groomer I will drive the distance from now on. ALL THIS WAS JUST FOR A BATH NEVER MIND A FULL GROOMING...............I DON'T WANT TO THINK ABOUT WHAT COULD HAVE BEEN. read more