Me and my boyfriend were on the hunt for the perfect hamster- we had spent months and months doing our own extensive research and had found a massive cage, planned the perfect diet, toys, bedding requirements, ect. So today was finally the day we would get our little hamster: we had gone to all of our local shops.. no such luck due to the fact that the employees would say their hamsters (in all honesty) were bitters/non-social/had anger issues. This was off putting since we had thought store employees would handles their animals daily and reinforce this good behavior of being held and being alert. So now fast forward to the Dulles location (our 5th pet store we had visited that day) I had called ahead to see what gender and breeds of hamsters they carried since they were not close to our home by any means. I spoke with an employee named Grace who let me know they had a variety of hamsters to choose from- both male and female. So we make the drive, get there and this place is HUGE and CLEAN. Both inside and out their logo on the outside was visibly shiny. We go in and to our left as you first step into the store is the SMALL PETS SECTION- where we quickly introduced and welcomed by, no other, Grace! She was very friendly and was saying that she takes time to handle the hamsters personally- seeing that they are familiar with being held or touched. I appreciated that and felt that our hamster would have started in a great place and would surly end up in our sweet home. She introduced us to all the hamsters and let us know about their personality and behavior. We made our decision and also asked if we had everything we needed to care for our new pet- everything from a tank to food. She wanted to make sure this sweet animal went home to a comfortable place. I have never had a high opinion of Petco in the past, probably due to the selection (in my local area) but I would gladly go out of my way if it meant that I revived this type of customer service. In an age where you can find and buy anything online- I was pleasantly surprised by my experience. A huge thank you to Grace. She made the entire experience, from our first step into the store - all the way to checking out. read more

This is my third time bringing my dog here to get groomed and just like all the other times he looks terrible. They never do what I ask them to do and when I come to pick up my dog the cashier asking me how much do I want to tip ! What ? I haven't even seen my dog at least let me see my dog first. I have a mini poodle and bison mix I like his tail fluffy and face round so simple but for this petco apparently not I'm done ! read more

Petco - Pet Stores Near Me - Sterling, Virginia

First time grooming for our 5 Mo. old bernedoodle. Scheduled online, which was pretty easy. Store opens at 9 but grooming opens at 8. Someone was there to slide open the door since I wasn't sure how that was possible. We met April and she assessed Gus and helped me decide what type of cut would be good for him. She was thorough and caring and we are really happy with her work. Will be back! read more

Petco - Before - Pet Stores Near Me - Sterling, Virginia

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For salt water fish the store in Sterling hardly deserves one star. The tanks are disgusting. Hard to believe that they are kept this way and Petco is trying to sell fish, etc. I have been to other Petco's who do a decent job with tank maintenance. They need to get their act together. read more

I usually have a good experience here when I show up to address my goldfish needs. I know times are tough when it comes to keeping a proper staff, but when I showed up today, there was a sign that said they'll be closing at 6pm every day this week rather than 8:30pm. Ok, so I quickly go inside and then I hear on the intercom that the store will be closing in 5 min. So, I wave down a worker across the store and he screams out that it's too late. As I approach the front of the store, he tells me that goldfish sales end 30 min before closing. Ok, so how is it helping the franchise and the economy when stores don't want to make sales? Ridiculous. read more

Being from out of town staying at the hotel across the parking lot and looking for something to do to kill some time, I wandered into Petco. It is always fund to look at the different pets and the different products that are for sale. They have the usual fish, amphibians and reptiles. It was fun to watch the animals move around. I appreciated the tortoises and the scorpion. The guinea pigs and mice were pretty cool too. I was disappointed to find that there was only one cat for adoption. Not that I could realistically buy a cat and bring it home. My kitty would never forgive me for that. read more

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Friendly, very friendly and helpful. They take good care of my dog. They have good products and availability is always there. I'm happy with their services. read more

Don't waste your time. Depending on the day they decide to change their hours just to mess with their customers at this point. Every time I come to this place they are closed, then while I'm leaving I see another 2 people attempting to get their animals food and walk away as well. I give up, moving to another brand. I guess if you work until 5pm and stop your life and race to petco maybe you might be able to get what you need. Depending on the day might be 6pm or 8pm or heck why not close all together. read more

This petco full on abuses their animals. Their crested gecko's tail is literally falling apart. I have never seen tail rot so bad in a reptile before in my life. Pet stores have a vet to bring their pets to so there's absolutely no reason to leave this poor baby gecko DYING read more

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Went by today knowing that the store would be open until 6... just my luck. New hours. Open until 4PM.

Terrible customer service. I frequent this store almost every other week. Each and every time I shop here, the cashier's seem rude and could care less about the customer in front of them.They are either talking about their personal life to their coworkers, texting, or simply just rude. Today, January 17th at 3:19pm I patiently waited for a cashier to show up. I eventually went looking for one of the employees and asked if there was someone available so I could pay. The girl I spoke with seemed annoyed and said she would be there shortly. She ended up yelling for her co-worker to go up to the register. The girl that showed up seemed just as annoyed as well! If Petsmart was closer, I would never shop at this Petco store again! read more

On the 17th I placed an order for specialty medicated paw wipes for my dog with an infection. The website said it would arrive no later than the 25th. I had enough wipes at home to get him through until they arrived. I got an email before the 25th saying the order was on its way. A week goes by and I get another email saying my order was on its way. I was annoyed. Two weeks from the order date I got a third email telling me the order was on its way. When another three days went by and still nothing, I called. It was the 5th. I was told it would come on the 7th and confirmed what was in the order as well. That was three weeks after I placed the order and two weeks after the originally promised arrival date. When they finally arrived, I opened the box and it was for another product. When I spoke to customer service on the 8th, I again confirmed the order for the medicated wipes and then told her that they sent me a different product and it was not a substitution. She wanted to start the process to reship. Seriously? So I can wait another three weeks for a medication my dog has been without for two weeks already? No thanks. I demanded an immediate refund and said I would return the incorrect items if they provided a shipping label that paid for the return at Petco's expense. They did give me the refund and told me to keep the item that was incorrect. I should have known better. I used to use auto ship for certain products only sold by Petco. I got an email from them telling me my auto ship was on the way. Two days later I got another email with an apology that they ran out of the product while filling auto ship, which got priority. Excuse me? This was an auto ship. It also said it would take about 10 days to fill the order. Several days later I got another apology email telling me that it would actually be three-four weeks before they shipped. I was really pissed off. I called to complain. They said there was nothing to be done. I immediately canceled not just that item, but the entire auto ship...forever. I had to find comparable items elsewhere. I said never again would I order from Petco. Stupid me. I needed these medicated wipes. At least two years had gone by so I figured I would give them the benefit of the doubt and try again. It was probably just a fluke, right? Clearly not. I will never order from them again. I will always use Chewy. Occasionally, I'll order from Petsmart, which is funny because I think they own Petco. read more

You never know if the store is going to be open or not. Hours don't always match google or the website and it's so annoying and inconvenient. Fish section is ok but I would still quarantine fish after purchase. Petsmart is cheaper and has a lot more coupons. read more

Petco Grooming-do NOT let them near your dog. Zero stars deserved. Our beautiful little Shichon puppy went for her first haircut. What she received is horrendous. The groomer called and said she was stopping and we needed to pick her up. They could resume the cut in about 10 days. What?!? None of it is even, blended, professionally cut. NEVER will they touch our furry little girl again. read more

Petco - Before Petco - Pet Stores Near Me - Sterling, Virginia

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I love coming here way more than Petsmart. They have a better selection of supplies and the customer service is so attentive. The moment I walked in, I was greeted and the person who rang me up was very informative with any questions I had. Overall, the atmosphere seemed very friendly and helpful. Definitely will continue coming here! read more

this place has terrible costumer service and pays no respect to their costumers everything is dirty or broken there is a ton of unboxed stuff it smells like shit and they don't take care of the animals there were 5 gecko in one tank and they looked miserable i know this because i have one of my own there was also bags of trash in the cats home and i waited 45 mins just to get crickets which they didn't even let us buy. I HATE THIS PLACE GO TO PETSMART. THIS IS THE SHITTIEST PLACE I HAVE EVER BEEN TO FUCK PETCO. read more

Saltwater fish employee is great. All of our fish are healthy and doing well. I love going to this place for freshwater plants and to look at new saltwater fish. John is the best, he's very helpful. read more

I was today petco store Ashburn I try to buy one gold fish for my little kid the fish is like one inches the guy apparently manager he asked if we have a tank I say yes 20 gallons he say no you cannot buy you need 30 gallons but they have like 200 gold fish in tank of 30 gallons and I have one tank of 75 gallons and I want to buy two small koi fish also he say no good luck in your business read more

Like a few others, I've got complaints about the grooming department. I've used this location for ~4 years now, and it's always been fine. They're good with my dog, and he comes back to me nicely groomed. Yesterday, I took him in for his appointment. It took about 20 minutes for them to get him checked in, when it's never taken longer than 5 or so before. Then, they said 2-4 hours, which is a huge range and also seems excessive for a bath and a haircut. So after 3 hours, I called in and was told he was almost ready. Again, it's never taken this long before. Overall, I'm left with a bad taste in my mouth and will be looking for a new groomer. Based on that experience alone, I'd give them a 1. But since we've been visiting this location successfully for many years, I'll say 2. I don't know what happened to the grooming department, but it's gone downhill in a very real way. read more

Bottom line ... Do NOT take your animal to be groomed here. Seriously. That's right, folks, I started with the bottom line. Why? PETCO tried to kill me dog. We took my small dog here to get washed and trimmed. My dog is not a squirmer ... he sits still for everything and has been groomed several times before. They clipped a HUGE chunk of his skin off and sliced him under his little arm. I understand that things happen, BUT when we picked him up they didn't say a word about either of the cuts. They weren't in obvious places so I didn't notice them right away. As we were driving home, though, my dog started licking his elbow area and that's when I discovered the cuts. They were scary bad. We took him right to the vet and they were, thank goodness, able to staple (yes, STAPLE) him back together and now he's just fine :) Here's what gets me and the reason PC gets 1 star ... they didn't say ANYTHING to me about it. While the vet was looking at my dog, I called them and they questioned why I didn't come back to the store after I noticed the cuts. Ummm, hello, I was busy driving my poor dog to the vet so they he didn't get an infection and sick! The manager told me the groomer didn't remember cutting me dog. How could she not? He required SEVERAL staples. PC corporate eventually (read: four months later!) reimbursed me for the vet bill, but it was a long and nightmarish process. I can't stand behind a company that treats its customers the way I (and my dog) was treated and that's why I don't shop at any PETCO anymore. Oh, and the fact they tried to kill me dog :( read more

If I can give this establishment negative stars, that's what this sorry-excuse of a place would have received from me. If you actually love and care about your pet, DO NOT ever come to this place for grooming. The first and only time I chose this place to groom my dog, I got her back with scratches all over her body and a huge laceration on her neck. When I called them to inform them, they claimed that they don't remember seeing said injuries on her when she left. read more

Petco - This is what Petco groomers did to my dog. - Pet Stores Near Me - Sterling, Virginia

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Overall this location has a decent selection of items especially for dogs which is the sole reason I come here if out at this shopping center. Where it falls behind is the staff. Finding help is basically no existent and when you do get to the register to pay the staff here really show that they'd rather be elsewhere. I do come here from time to time especially if I need something and I'm already in the area otherwise I don't really bother coming to this location. read more

I have gone to this store a few times. The CUSTOMER SERVICE I have experienced has been way below par. I'd waited around 20 minutes to purchase some fish, and the associate did not know the difference between a GOLDFISH and a SNAIL. For the most part I find this place extremely OVERPRICED. THE final straw came today. I called the place last night looking for a dog sling that would help to support my ailing GERMAN SHEPHERD... Somebody touting herself as THE MANAGER, assured me that she knew exactly what I was talking of, and even went as far to tell be that they had a size that would accommodate my dog. Currently I must use a walker to get around....That was worth the trip because of my pet. What was NOT worth the trip, was this was a jaunt in vain...There were NO slings at all, NADA, even for a TEACUP POODLE... Never again, will I grace the doors of this JOKE of a PET STORE.....NEVER... read more

If you having fish problems go see Curtis! He is very knowledgeable. :) I was having problems with my ph and I gave me a product that will treat my fish tank. read more

This is a pretty large petco. We came here looking for aquarium tanks to purchase. They had a large selection along with stands as well.

I had taken my cockapoo for grooming at Sterling Petco. The groomer ( Margaret) completely ruined his fur she shaved him down almost to the skin in the middle of winter and then got defensive when confronted. Their modus operandi is to say that the dog's fur was matted and proceed to charge extra money. They do this every single time even though the dog is consistently brushed. I am Fuming!!!!!!! read more

Super disappointing to learn of their "Covid 19" return policy. Bought a new puppy & literally told the associated I wish they had medium crate but would buy large in the event I couldn't find a medium crate before picking up the puppy the next day. He said nothing and a week later we try to return a $99 item in an unopened cardboard box and they won't take it? You can't lysol wipe the box off? Very bad form - my first and last Petco purchase. Seems like a bad decision - I wonder how many other people will stop shopping here due to the draconian blanket implementation of this policy. 12-14 year lifespan adds up to a lot of toys, kibble and treats from a place a mile away. I'll go the other direction to Petsmart in Leesburg. I understand their higher Yelp rating read more

We booked appointment at PETCO, 22000 Dulles Retail Plaza in Sterling, VA for grooming for my dog and waited for whole month, just a day before the scheduled appointment day, they don't have anybody to groom for the on that day. They asked me to reschedule again and I rescheduled again as advised by PETCO, waited again for one month and the scenario repeated again. It was totally unprofessional and waste of time with PETCO, I will never do business with the PETCO again. I also observed very low rating for this store on the Yelp and now I know why it has such poor rating. Please don't do setup service appointment with this store, they just waste your time. read more

Employees work too slow. Dont have a passion about animals and dont have the greatest knowledge. Id think when hiring at a pet store you would hire employees the opposite of that. read more

No communication what so ever! Called and to confirm on whether they do nail trimming for cats and they said yes and when we got there the manager was like "we are not certified to do that"?really ???? Definitely not coming back again. read more

Called to get my dogs nails trimmed. Was told the groomers are off and was told I needed a better day off to get them to do the service.

I brought my dogs here to get washed, undercoat trimmed, and nails trimmed. I was helped by Xavier who was professional and friendly. He's not afraid of my dogs as one of them gets aggressive when there are other dogs around. He did a great job and both my boys look good and were happy when I picked them up. The price was good from what I know, $50 for one dog and $40 for the other (different size and breeds). read more

Margaret took a really good care grooming my 2 large dogs. I'm sure she spent lots of time brushing one of my mixed chow who was shedding like crazy. We tried different grooming places and we go back to Petco even if it's farther away from our house. read more

So having moved to Ashburn and not having any experiences with outsourced needs such as dog grooming we selected this location due to proximity to home. Well let me tell you just how PLEASED we are with Margaret and her kit gloves treatment with our little baby Spike. He not only goes to her like she's his godmom, he comes out looking American Kennel Dog Show worthy..... WE ARE THAT PLEASED, Margaret, we would drive 2 hours for you, YOU MAKE US HAPPY PARENTS every time. Petco is lucky to have you as their Dog Grooming representation, i hope they are aware just how good you are. See you next time, spike says thanks for making him handsome as ever. read more

The worst WORST grooming experience ever. I'm just gonna keep it short and say, they obviously are NOT professionals in the way they talk, treat the dogs and GROOM them! I have never had such horrible customer service experience in my life! Instead of apologizing and admitting that they were at the wrong, the so called manager had the audacity to get all defensive and show me attitude! I paid a lot of money to get a decent hair cut for my dog instead it looked like they just used the razor to shave him!!! The haircut was uneven and you could see his skin!!!!!! Basically it took 4 hours to shave him, if that's what i wanted i would not spend over 50$, i could have just gotten it done myself! They have the WORST grooming salon service ever, inconsiderate jerks! read more

The customer service here is higher than two stars as everyone has always been friendly, however the grooming department is a different story and has ruined my overall rating for Petco. If anyone has dogs with hair especially, I would suggest going to a more specialized groomer. The groomers at Petco ask how you want it cut and then just completely butcher your dogs hair. If you don't have access to someone better, then I'd recommend grooming your pet yourself before resorting to this place. I have taken my dogs here twice and have been disappointed and embarrassed to take them out each time. If I come back to this location it will be for anything but the grooming. read more

WORST GROOMING EXPERIENCE I HAVE EVER HAD. My dog was there for 6 hours (he's a toy poodle) and left mangled with cuts. Unfortunately, i was not the one to pick him up from the salon so I could not complain in person. So I in turn called and asked for his cut to be fixed and for a partial refund for all of our wasted time and they gave me a time to come in. When I came in they they asked me to come at another time because the manager was not there. When I finally got in contact with a manager they denied all wrong doing and blamed my dog for cutting himself. I recently took my dog to get groomed at Belly Rubs in Ashburn and had a very different, positive experience. They confirmed my suspicion that my dog is not difficult to groom. I would recommend that place instead, it is also much cheeper. read more

I have been here a few times with my dog. I only return because of how close they are to my house and the fact that their prices are reasonable. Their grooming services are useless. They do NOT do a good job. My dog comes out looking and smelling pretty much exactly like he did when we walked in... I've actually questioned whether or not he even got a bath. When he DOES smell different... it's not necessarily better. It's a very strong, "fruity" (to me, chemical scented) odor. It's for sure not pleasant and DEFINITELY not worth $65+. Most recently, I called to make an appointment, was told they had room that day. I booked the appointment. We showed up right on time...but no groomer. We waited. Several employees helped us and explained she was at lunch. LUNCH... exactly when our appointment was?? Mind you, this was not even close to a normal lunch hour.. it was almost dinner. We waited for almost 45 minutes until the groomer finally came back. She meandered back to an employee room, took her time. Another 5-7 minutes go by, then she comes to the grooming desk. I recognize her voice from the phone call earlier when I booked the appointment, as she tells me she has no idea who I spoke with.. because there is no appointment and there was no time today for anything. Not a single dog was being groomed. She was the only groomer there and had no dogs in the back (another employee had mentioned that before she came back). Not sure what was keeping her so busy for the remaining 4 hours they would be open, but she refused us service after keeping us waiting almost an hour in total. Needless to say, I will not be returning. read more

If you like being spoken to rudely and like standing around listening to the cashiers talk amongst themselves about weekend plans and "vapor" flavors, I suggest you waste your time shopping here. They say they have an open return policy but you would think the cashiers were digging into their own pockets for you. Not only do they care less about animals (working at a pet store) but have zero tolerance for humans as well. If you also want your dog to come back from the groomers looking like a rabid racoon, book an appointment with one their completely under qualified groomers. read more

Thanks to these jokers, my entire fish population (100's of dollars) was wiped out by a sick fish. I went back to speak to the sales guy who was working the aquarium section - found out they had an issue with ICH in a whole row of tanks. They share the same water supply! So instead of treating the tanks properly, they sold the fish to unsuspecting customers. Will never purchase another item from this chain. read more