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Petco

3.0 (19 reviews)
Closed 9:00 am - 9:00 pm
Updated a few days ago

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

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Take my dog there and they fo everything, bloodwork. Shots, tell me they are going to send me my prescription in my email with my consent and blood work results. Get email no script. Now they are refusing to give me the script after all that money spent even though I sent them the paperwork with her lab results. Not to mention they tell me to use a script that I already filled 4 months ago when I got my other dog vaccinated and got that I purchased in store but that is too low of a dose considering weis' script is for up to 50lbs and Sarah's should be over because she is 60lbs shows right on her paper work

Blood still after 3 hrs....

My dog is nine years old. I take him to Petco to get his nails trimmed because I figured a "professional" would do it better than I could. Today my father took my dog and didn't realize until he dropped him off that there was blood all over his truck and now all over my carpets and floors because the groomer cut one of his nails way too short. It's been bleeding for 3 hours. Even though it's a dark nail anyone can see that it's way too short. All the other nails are a lot longer so she clearly wasn't paying attention when she was cutting that nail. He's a nervous wreck and I'm trying to get him to calm down. I am so disappointed in Petco, this is not okay. Petco did not answer when I tried to call and notify them. The second pic is of the blood still coming out after 3 hours. I guess we won't be going for walks anytime soon either. Thanks for nothing Petco

These were there bills.. worth it!!!
Liz M.

After the experience posted of the Petco on East Longmeadow 1star because if I could have would not even given a stars; not 1 star would had been 0 for PETCO EAST LONGMEADOW and the terrible experience I had with them the beginning of March for a grooming appointment for my Toy poodles Troy & Maximus Martinez for 5/2/19 "today"... in which "Heather" the manager called hung up in my face after she said they had cancelled my appointment for my pets saying due to "safety" I guess it was "aggressive"; ETC. well there's great news and this is how you know how much "BS" The Longmeadow store is!ll. And Definitely "racist"! Although From corporate, DM, I have received messages I'll keep telling them I'm all set with this store and that staff "professional behavior Kim in dogs" and so call "Heather" store manager are to me very un ethical, un profesional. GREAT NEWS THO!!! NOW MUST SAY THE EXCELLENT EXPERIENCE I HAD, my pets TROY & MAXIMUS HAD AT THE PETCO ON BOSTON RD. IN SPRINGFIELD MA. And this story goes like this: with a happy ending, we Where greeted by Diana & Amber. As a business person that I am, when you read any information weather good or bad you have some kind of expectations. "Good or bad" based on the information given; right? You have no idea what to expect; we Walked in the grooming side for our appointment at 11am 5/9/19 today Thursday... Diana & Megan where very nice but I could feel at the begging the tension I got as I arrived with my pets. Immediately I had to sign some papers in case of "safety" etc. Not the offers, remember my pets go to Petco the "spa" packages"... so I signed I left the store did not say nothing about the services, pricing... then as I got in my car I proceeded to call,left a curtesy voice mail, letting staff know you forgot to tell me about the spa, prices etc I truly wanted to see there reaction. And must say Diana was so kind I did this on purpose since nothing was informed. As I mentioned as humans we read something and you have expectations bad or good based on the info!!! Diana called me back & I told her you told me nothing dear about the spa packages, my dogs bathe with oatmeal etc. She started to tell me on the phone, I said do what you was planning to do. She was aware I had knowledge of the services, I left it at that, and came home. Around 2:20pm got the call Troy & Maximus are ready to be picked up, they look amazing, they were great dogs, no behavior whatsoever! They are only sensitive to touch on there paws, only Troy sucks on paws like baby.. but "aggressive" "security" LIES, LIES FROM LONGMEADOW PETCO! Great service, and due to what we went through @ the East Longmeadow Petco. Petco in Boston Rd. Went beyond services with Troy and Maximus! Truly grateful, they are one of the smartest breed out there, for those who don't know about dogs. Dog lovers, not only poodles are amazingly smart, excellent companions the do not shed! Thank you Petco Boston Rd. To the staff, your professionalism and patients with these special companions in life is appreciated!! We will be returning even if we have to take the ride towards where you are located; all worth it! Liz Martinez Troy and Maximus Martinez

Tennessee & Seoul love the PETCO Ladies. Tessy especially loves Amber.

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2 months ago

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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4 years ago

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5 years ago

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6 years ago

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3 years ago

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7 years ago

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7 years ago

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5 years ago

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8 years ago

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7 years ago

Amber and the entire Boston Rd. staff were great as always. I would suggest them to anybody.

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13 years ago

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12 years ago

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9 years ago

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9 years ago

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15 years ago

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Ask the Community - Petco

Review Highlights - Petco

I have tried various dog groomers in the area, and Petco on Boston Rd (store 792) has not disappointed.

Mentioned in 2 reviews

Read more highlights

Petco - pet_training - Updated May 2026

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