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    Petco

    3.0 (12 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 months ago

    Services - Petco

    Bath and groom only

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    Literally the Saturday before the appt.
    Jennifer M.

    Devon is a great groomer. Great with animals and great with people. My problem isn't with the service that was provided- it was with the appt. I made (actually they made) the appt at my last grooming and I confirmed when I picked up my pup. Appt time is coming up so obviously they have to call and text to remind me 500 times the week before. The problem... I was on a cruise and didn't answer them. Fast forward to Monday morning- I wrangle up 3 kids and my giant mutt and skadazzle over for 8:30 only to be told that they don't do grooming on mondays. And it's been like that for quite some time. Well- here is my problem, they LITERALLY texted me Saturday to remind me. When I mentioned that they have been calling me the two ladies who were there told me that maybe Devon was calling to cancel. The text proves differently. Maybe I should have called them at 9pm when I got back from out of town but figured I didn't have to since they called and texted 500 times to remind me of my appt at 8:30. I'm just bitter because waking up on a Monday morning after being on vacation for a week then having to get 3 young kids dressed fed and ready to go somewhere for 8:30 in the morning only for it to be a wash bugged me. If my appt was canceled because I hadn't responded they could've left a message.

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    1 year ago

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    Petco C.

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    1 year ago

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    Petco C.

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    2 years ago

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    4 years ago

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    2 years ago

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    Petco C.

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    9 years ago

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    7 years ago

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    9 years ago

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    7 years ago

    They did a very nice job on my baby. I think he's getting used to going there. Thanks

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    Dexter V.

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    7 years ago

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    7 years ago

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    7 years ago

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    Ask the Community - Petco

    Dog Academy - This is Gabby our 4 month old mini-pincher/ Chihuahua mix!!

    Dog Academy

    (12 reviews)

    They wouldn't give me a full refund due to the fact that he came twice…read moreMind you the first time is just to meet the dog The second time he basically just did everything with her that I had trained her to do and said oh this is going to be easy. And then never showed back up. So basically, they charged me $500 for my dog to meet a stranger. I definitely would not recommend this training facility. They steal your money and then never show up at your house.

    Definitely feels like I got scammed for their lifetime training service. To start, they said they…read morehad hundreds of trainers in my area but once I signed up, there was only 2. I was tols the trainers would work around my schedule, also false. They give you times & days they can show. I have a very specific thing I'd like my dog trained out of ( not the normal stuff you'd see in most dogs) and was told that wouldn't be an issue, but since having them, the trainer just doesn't seem to be that advanced. She is a nice lady and all but not the training I was looking for. Their prices are what mainly get you, for $1400/life compared to $2000+ for a course seems worth it, but it isn't. They only give 1hr sessions twice a week but your the one mainly doing all the work. I was under the impression (as they made it seem) that they would work solely with the dog, become aware of the issue and correct it and then slowly give you the lead on correcting it, 100% NOT the case. My dog had become extremely attached to my ex-girlfriend while we were together, and even after 1yr later, he has completely shutdown on going for walks and some other activities. Things he was never scared of before, scare him now. The trainer they have assigned to me is taking an approach like a normal case of fear but almost nothing is working. The worst part is that you can't cancel & get a refund. If you try to cancel, they switch your lifetime over to individual pricing and charge you per session, which is like $200ea making it far more costly then just keeping the lifetime service. The trainer should be able to come get your dog and be them 2 without you to learn the difficulty of what is happeningz figure out a solution, begin to train them out of it and then proceed to teach you what they are doing. Instead the trainer has you do most of the stuff but in my case, is not 100% what is going on. My dog use to be extremely confident in anything and loved walks no matter what, but now the sllightest popping noise to rain, he doesn't want to walk. I brought up its broken heart syndrome but they & other trainers I've spoken to don't believe it is. He is most of the time confident in going to the dog park but thats about it. I've tried all the normal things on my own but nothing goes through to walking. I'm at a loss on both quality of life with my dog and money from paying dog academy. I have 2 other dogs that do NOT show this behavior what so ever and they are also loosing quality of life by not being able to go on walks because my 1 just shuts down. I seriously need help

    Petco - petstore - Updated August 2026

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