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    PetSuites Northshore

    3.1 (21 reviews)
    Closed 7:00 am - 5:00 pm

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    Extremely Disappointed - Do Better for the Animals! I'm heartbroken and furious about the treatment my dogs received at Pet Suites in Covington. I paid for day play for three days, and they didn't receive it. Malibu was supposed to be given medication in capsule form--he needed two every 12 hours--but only one was missing from the bottle when I picked them up. That's completely unacceptable. Even worse, when I brought them home, their urine was extremely dark and acidic, a clear sign they were not properly hydrated. It's horrifying to think they were left with little to no water in their kennels. I was told that Finn, my German Shepherd, was "vocal." He's a dog--of course he needs engagement and playtime, especially since I paid extra for that very thing. It's beyond frustrating to think he was ignored or punished for simply being a dog. What's most upsetting is the lack of professionalism. Everyone I spoke to seemed young, untrained, and completely overwhelmed. It's obvious the business is being run by people who either aren't qualified or simply don't care. My pets are family, and they deserve to be treated as such--not neglected and mistreated. Please, if you're considering this place--do your homework. Check the cameras, ask questions (and pay attention to how inconsistent the answers are), and trust your gut. My babies can't speak, so I'm speaking up for them. No animal should go through what they went through. Also not to mention they kept stating they were "short staffed" which is why every dog got let out but my two. DO NOT DO IT!! I wish I could not leave a rating or give an option to shut it down. I posted on Nextdoor my experience and oh MY did people have some things to say about them. Next up is getting ahold of city hall and corporate.

    Urine and feces, this was 5:30pm, the next day the camera didn't work!

    This place is ridiculously expensive and they didn't take care of my dog! He was there for 5 days, when I picked him up his nose was raw and his balls were raw as well. The first and last night the camera didn't work. One afternoon there was urine and feces in the kennel, I complained, received a call in response to my email, next night the camera didn't work! I wish I could leave pictures with this review! Zeke will never stay at this place again!

    Gumbo

    I can honestly say with me Management in place and new features like being able to text has made it great. No longer do I have to hold forever to talk to someone. if you have ca problem sit down with Shane and express your concerns. I do think the regular shampoo is a bit high especially when your pet status there more then 3 days. That is my only issue. confident times to pick up your pets and do not have to wait till Monday if you should return on a Saturday. so many people there to watch your dog to see if anxiety kicks in. All 3 of my dogs love the place. Do not forget to redeem your points! You must tell them when paying the bill.

    My dog after he came from pet suites

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    12 days ago

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    1 month ago

    Horrible experience! Don't take your dogs here. We trusted them with our dog and will never make that mistake again.

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    10 months ago

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    1 year ago

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    11 months ago

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    11 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    Review Highlights - PetSuites Northshore

    so many people there to watch your dog to see if anxiety kicks in.

    Mentioned in 2 reviews

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    PetSuites Northshore - petboarding - Updated August 2026

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