I was very disappointed in the new change to this Petco and I'll only be back to get a refund for our dog's food. - 1. We waited for almost 10 ten minutes to check out. Nobody else was called up to help with checkout (we were the only ones in line) and the employees seemed completely unconcerned with us waiting for so long. They were more concerned with chatting about a dog's name and calling other employees over than actually help a paying customer. -2. It is not a welcoming environment. It's empty and almost sterile feeling. - 3. Your Petco Pals reward doesn't work so no points are accrued nor do Petco coupons work. We had a $10 off a $30 purchase and our dogs food is typically $50 for a 28 pound bag. But nope, couldn't use it OR the PetCoach price so we paid over $60! - 4. I looked through the window of their pet daycare and there were two dogs, both just following each other around. It doesn't seem like an environment which dogs enjoy. -5. We spent $60 on the big bag of Natural Balance and upon leaving started researching over stores to buy this from because I knew we weren't going to go back there. Amazon offered it for $21 with a subscription!!!! That's a no-brainer! We will be seeking out a new pet store or a normal Petco / Unleashed for further purchases. This change is just ridiculous. I hope you dug a deep grave Petco! read more

Amanda does a great job with Grooming our fur baby! The entire staff at Petcoach is very friendly and helpful. Highly recommend! read more

Little critters are livin it up at this Petco. The store is super clean and takes good care of its animals. My kids love looking at all the little pets like fish, birds, reptiles, and hamsters. The store keeps the living conditions very clean and that makes me happy for the animals. Sometimes this store seems understaffed and it takes a while to get help in the aisles, especially in the fish section. Not a big deal since I can tell the animals come first here. read more

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So sad this place changed. It was the on place where we could really wash our lab easily. The fact that they drastically changed their member ship price and the rate of the self wash is disappointing, we will not renew. read more

Tonight was my first time here and I brought my senior dog, Coppola. He's old and not doing amazing. The two young men that helped us tonight went above and beyond to make our experience great and one of them (I wish I got his name!) literally saved my sanity and my Coppola. I had the opportunity to tell their manager but I want to tell the internet, too. I pray amazing blessings over those guys, seriously. Thank you. And I'll be back tomorrow bc I didn't have time tonight to finish my shopping. Take my money, all of it for what you did tonight, please! Loyal customer for life now. Thank you again. read more

Petco - Coppola can't say it so I'll say it for him: THANK YOU FOR CARING! - Pet Stores Near Me - Poway, California

Grooming stations close whenever employees feel like it. Came in on two consecutive days and both times I was told the stations close at different times, none of which is advertised on the site. Was also turned away be snobby employees. This place is overpriced and has poor customer service. I only came for the bathing stations and won't ever come back. read more

We don't even live closeby, but we come to get Fido groomed because their manager (Mike) does such a great job! I took Fido to two different groomers before finding Mike and I am so glad I did (the process of waiting for their hair to grow out is such a pain when you just want them to look good- lol)! I like Fido groomed with a particular cut and Mike knows exactly how to do it. When we initially met he showed me photos of other dogs he groomed of the same breed and went into further detail about the coat, the kinds of cut, etc. I felt comfortable right away because he knew what he was talking about and I've been a happy camper (for the most part) after each grooming session. Fido's always happy to see Mike so it makes me even happier. I saw an employee have a hard time getting his harness on and it broke my heart to see/hear him cry because he was just staring at me through the door - I even offered to put it on myself (it's always challenging for us to get his harness on so its a bit of a chore). I just wish they had a play pen/play type of area where they could run around before/after. read more

I brought my dog Pancho in for his first bath there and am so happy with the results :) my kids were so excited how good their usually stinky puppy smelt and he felt so soft. The nail trim was perfect too and he did not seem stressed when we came to pick him up! We will definitely be returning. read more

Petco - Clean pup - Pet Stores Near Me - Poway, California

This review is for Leslie, the dog trainer at Petco in Poway. She is truly the best and did an amazing job working with my two older chihuahua mixes to teach them to get along with my mom's new puppy. I can't believe the difference is just 5 private sessions with the 3 dogs! My dogs have always been dog aggressive and very territorial. I was doubtful in the beginning, but thanks to Leslie's awesome skills and her genuine loving nature, the three of them are doing great and we are one big happy family now! Thanks you Leslie. My mom and I (and Ralph, Trixie and Jersey) are extremely grateful to you! read more

This review is for the pet hospital. Today, I had to make the difficult decision no pet parent wants to make. Dr. Drelich and Remi (I hope I spelled that right) were incredible from start to finish. They both took every action to keep this as positive as possible. I recommend this place. No matter what you are going for, you're in good hands. Thank you again Remi and Dr. Drelich. You two are a blessing. read more

This review is for the grooming, these guys are great. I have been taking my dog here every month for over 2 years now. Every time I drop my fur baby off I know that she is in good hands and comes out smelling amazing each and every time. The staff is so caring and loving of dogs. I moved from Poway to Del Mar a year ago and I still drive all the way to Poway for their services because of how I trust my dog with them over any other groomer. I have never had any issues or anything bad to say about them and their services. Keep up the great work guys!! read more

Excellentfeedback on sushi's Full Service Bath for Medium Dog / Premium - Deshed 30.     Excellent read more

Petco - Its more than just a Grooming....Sushi loves her SPA treatment. - Pet Stores Near Me - Poway, California

this review is mostly for the self wash service! we've taken our puppy in twice now and loved it both times! the shampoo seems a little watered down but since you can wash him as many times as you'd like, that makes a lot of sense. they provide you with a scrubbing brush, towels, comb, and even an apron! the staff is friendly & helpful, they were laughing and smiling with dogs & their owners both times we came in which is always a good sign. the self wash station itself is always clean & ready to use!! such a helpful service for a dog outgrowing the bathroom tub! will most definitely come back! read more

Petco - he's happy i swear hehe - Pet Stores Near Me - Poway, California

This was my first time using the self wash at this location and I have to say I was very disappointed. From the time I walked in, I didn't feel welcome at all. $15 is way too much for the poor quality of products your given to use; from the shampoo (basically water), to the towels (so thin they don't absorb anything) even down to the apron (so old it didn't help at all prevent my clothes from getting soaked). Because of this, I won't be going back. I'll stick with Dirty Dogs in the future where the staff is friendly, and all of their self serve bath products (which includes your choice of shampoo based on your dog's skin type, cotton balls/cleaner to clean ears as well as a choice of deodorizing after bath dog "spritz") is included in the price. read more

Just leaving PetCoach for the 2nd time in an hour. Bought Fresh pet Vital Grain Free dog food ($12.00 for 1.7 lbs) only to get home and find that it expired 5 days ago. Took it back and the manager told me "sorry, we try and take expired stuff off our shelves ". I went back to get another bag and found 2 others that are expired. If the best your manager can do is "try", you need a new manager! Here's a piece of advise for Pet Coach. People who pay a premium for fresh pet food expect you to devote the resources needed to ensure that it's fresh and hadn't expired. read more

Just got a pup and PetCoach is such a great store for all your pet needs! They literally have every damn thing and the store is very nice and clean and upscale looking. I also take my pup to the vet care here and they are all very nice and helpful. Due to COVID-19 they offer curbside vet care which is cool of them. Would definitely recommend coming here! read more

Holly, Speedy, Mini our dogs and Twitter, our cat can't wait to see Dr. Drelich next Tuesday for their annual physical. He was the best vet in Temecula, now he will be the kindest and nicest vet inPoway! I agree with Efierce-Ah I! My daughter in law in Sorrento Valley, has a new pet (Maxi). I can let her know that she is close to you and you have Sunday hours! I put a picture of Carbon the cat you helped in Temecula ( with his constant companion the Irish Setter he sleeps with) thanks to your help! read more

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Website says nail trimming done on a walk in basis, no appointment necessary. When I "walked in" I was told to come back in an hour. Three groomers were on site, nail trimming takes 5 minutes. Your website is incorrect and "walk in" nail trimming should be removed. Thanks read more

Angela, I forwarded my complaint as you suggested. I have yet to receive a response. The Petco disappointment continues... read more

We have been waiting for a month for a grooming appointment. Our appointment is at 2:15. We arrived right at 2:15, but since our dogs were litter outside to avoid a mess for petco. We go in at about 2:20, we waited in the line to talked to the cashier and she went inside to get the groomer out. We waited for about 7 minutes. As soon as the groomer come out, she said that she couldn't complete the service today and tell us to reschedule. She said we are late for the appointment but that's mostly because we are waiting for her. She didn't seem like she wanted to groom my dog. read more

We've taken our dog here a few times now. He's a bit on the older side and is NOT a fan of grooming but they do such a good job with him. We've had Sóley and Amanda and they both did an amazing job. He looked like a whole different dog after we picked him up! Thank you Sóley and Amanda! read more

Petco - Pet Stores Near Me - Poway, California

Great store. Average prices for goods of coarse, but we just used their self dog wash for our cattle dog that hates baths. Worth every penny. They give you everything you would need to bathe your pup for only 15 dollars. Wish I knew about it before. read more

Petco - Doggo - Pet Stores Near Me - Poway, California

They (or someone from the company) took my original review down or made it so it doesn't show on their page. Kind of sketchy. I stand by what I reviewed originally. Which was from March: very small selection or fish, reptiles, and amphibians. Disappointed in what they offered (for fish) as it was about 50% their own brand, and the rest was not what I would use out of experience. The food that I bought from there caused an extremely aggressive algae problem (which has been about 2 weeks now) and I cannot get rid of it. Again...disappointed. read more

I've brought both my girls here a couple of times. Always, does the grooming for my big husky/st Bernard come out fantastic! She looks like a million bucks! I use the self wash stations with my little pitbull and have to say they are always really clean stations and provide extra towels nearby on top of the shampoos and brushes you need. The Animal Hospital is really efficient as well. One of my girls had a little growth, and I called immediately and was able to bring her in same day! Everyone is so sweet and welcoming. My only complaint is that every time I've been to this location, there is always something up their system.. it's either down, not working properly... or slow? Each time I've had an appt to Bring my girls in, I have to redo the whole getting the vaccinations fiasco! All in all, clean, friendly, place read more

The two star rating is because they actually have a wonderful that vetrinarian named Dr drelich is a UC Davis graduate. He also has some pretty knowledgeable vet techs working for him. The customer service at The Grooming Center is beyond bad. How long do you think somebody should stand and wait for a groomer when there are no other customers waiting and several groomers in The Grooming area with their hands in their pockets doing nothing? The the regular customer service representative cannot answer any questions so why are they at the register for the groomers? Furthermore when you give them information they cannot seem to comprehend what you just told them. You can ask a question and they will answer with an answer that is completely unrelated to the question that you just ask them. Meanwhile there now are even more groomers standing around with nothing to do. Why can't a groomer be at that register to answer grooming questions? That would seem rather logical since the other customer service representatives are not at Liberty to respond to questions regarding grooming matters. Oh and they quoted me one price and then pointed to a piece of paper that had a different price. When asked the description of the services more specifically they had no idea. This is a very nice looking facility and fairly new but they really seem to be pretty clueless overall. I have asked questions of the regular customer service individuals regarding specific training and they didn't have a clue about any of those issues either. It would be far better to put a large iPad on the wall and have everybody just Google stuff instead of bothering to go into the store for anything. Order your food online and avoid the place if you can read more

Dr Julia just evaluated my newfoundland. She is the BEST!!! He loves her. Best vet EVER

Literally 7 employees available and only one checking in dogs for grooming. Such rude staff.

Always a great experience when we go in here. The staff really cares for their customers experience and you can tell they genuinely love animals. I always bring my dog in for grooming at this location and she's always met with lots of attention and even treats. Highly recommend their affordable grooming or dog training programs. read more

Petco - Barry jumped to the front seat when we pulled up she was so excited. - Pet Stores Near Me - Poway, California

This post is specifically about one of the veterinarians at Pet Coach, Dr. Oren Drelich. He was the vet for our dogs when he was at a different hospital in Temecula. He is conservative, doesn't go overboard by giving medications or surgeries that are not necessary. He tries to save his customers money, as we all know how expensive pet care can be. I have never trusted a vet more than I trust Dr. Drelich with my pets. I will follow him anywhere he goes. read more

On the plus side, it's bright and shiny and new. When you first walk in, people are friendly and ready to help. But this isn't PetCo, but it is owned by them. So no Petco Pals Rewards. But you can become a member to get better prices on some products, but it comes at a cost. $9 a month and you get product discounts plus special pricing on things I don't use. Maybe for someone who would regularly visit the vet there or self serve wash your dog it might be worth it. But that's $108 a year so you do the math. But what really kinda put me off is that they don't bag your items. I had maybe 5 things, I put my bag on the counter and she just laid my receipt on top of everything, pushed it all towards me, including my bag, and then walked away. I'd be kinda pissed if I'd had a bunch of items. That's when I decided I won't be back read more

I'm super let down by this place. Normally I take my dog to the vet to get his anal glands expressed and nails trimmed. I thought I could knock this out at PetCoach with the added bonus of a bath for cheaper the price of a vet visit. I completely regret doing this. This grooming appointment took nearly three hours and when I picked up my dog he was so stressed out. They didn't even express his glands and only cut two of his nails. The worse part about this was when I took him back to the vet less than a week later she said his glands were completely full, which I already knew. Also, he has NEVER had trouble getting his nails cut but was screaming when they touched his paw. What a bummer that my baby now has PTSD from using PetCoach services so much so that I have to sedate him now if I want to get his nails cut at the vet. read more

Miracle Vet, that's what Dr. Oren Drelich is! Took my 15 year old mini schnauzer in with GI issues that were unresolved for weeks and weeks after multiple vet visits elsewhere. Different Rx, and instructions = miraculous results! This vet is super personable, smart, smart to the nth degree, and and advocate for keeping expenses down without compromising care. Traveling 30+ minutes for stellar vetting is worth it. read more

Beautiful store with none of the products I need. Mostly cat and dog products. Nothing for my other animals. I refuse to make two different stops for pet products so off to PetSmart. read more

Went in and signed up for a membership. For only $9 a month you get $2 self service baths, savings on groomings and savings on basically everything they sell and so much more. You even get a dog toy or treat every month! The employees were all so friendly and welcoming. The $2 self service wash was enough to get me to sign up, but after learning about all the additional benefits you get with being a member, I won't go anywhere else for anything dog related. They have a groomer, a vet, a store and washing stations all in one location! read more

This shop is clean and the clerks friendly. This store is huge!! There is a massive range of items for all your animals! They have an adorable bulk doggy cookie section at the check out! Grab a special treat for your pooch's birthday or something: I bought an adorable pink frosted one shaped like an ice cream cone for a new little puppy our friends just got. They have a nice selection of fish, reptiles and birds, plus an adoption center for cats too. Grooming and even pet furniture like scratching posts and puppy beds. read more

Well, it's 3:30 in the afternoon and my Schnoodle has been at Petco since 10:30 this morning. I just called and was told they need more time because he's "so matted." How are they just now figuring out that my dog has some matted spots? I told them that this morning when I dropped him off. Five hours later they are just getting to clipping him? I've bathed him in 20 minutes and my neighbor's daughter has shaved him in 15 (matted hair included). Why have they had my dog for five hours and counting? Brushing him is like trying to pull a baby comb through an afro--which is why I try to keep him clipped. The last time I had him shaved by the neighbor's daughter, she had him completely clipped in 15 minutes--no fuss, no muss, no hyper-inflated grooming fee. Something is rotten in Petco Grooming.... After nearly six hours, I got my dog back. He looked cute, but I just don't see a six hour grooming. In my opinion, if you make an appointment for a grooming--you should not be getting your animal back six hours later. We had plans today at 2;00--plenty of time for a grooming. Instead, I had to cancel my plans and remain tethered to my house, waiting to get my dog back. Not cool, Petco. read more

This review is for the grooming department only. Petco is a more than reasonable store to purchase your pet products from. Their grooming department on the other hand... NOT GOOD! Don't take your pet here. Picked up my dog today after being groomed because we decided to give petco poway a 2nd shot. We originally took our dog here when he was a puppy and had not been back until today. We had a noon appointment for our dog to be bathed and groomed and was not finished for over 6 hours! We were originally told he would be all finished up by 3pm and we were unable to pick him up until 6pm leaving him in a crate the entire time. upon arrival they claimed he was missing shots. We found this especially strange since he had all of his vaccination done at this particular petco and refused to honor their appointment. After a great deal of explanation, they finally realized that we could just bring in his paperwork, which we happily did and still were given grief for. In addition to the poor time management. -He came home with a bleeding nail -completely uneven cut with lumps of hair missed -they did not cut around and in between his paws. When time came to pay they tried a-la-carte 'ing on services that we didn't ask for and attempting to charge for it. Overall, highly dissatisfied and will never take my dog back there again. read more

LOVE the convenience of the clean up stations! Also recommend Xander for handling your dog! My mini aussie Atlas loves him to death

I take my dog Gibbs to get groomed by Alesha at Petcoach! She has the best customer service and takes the best care of him. Gibbs always looks amazing and smells amazing, she is the only groomer that Gibbs trusts with his nails. I highly recommend her and her services! read more

I have taken my two chubby pugs to no less than six different Petco's in San Diego for grooming and I have finally found one that exceeded every hope I had! From the grooming department employee who placed my appointment time a few weeks ago to the super-sweet groomer (who offered to give my boys special shampoo for no extra charge) and the fabulous assistant who chatted me up about his black pug while he printed my bill, this place was awesome. The store is huge, clean and more new and organized than any other Petco I have been to in San Diego and every employee I came in contact with seemed more than happy to help. And my two chubby pugs? They didn't complain one bit. In fact, George seemed to be in a better mood after getting a bath and his nails clipped. They are both shiny and clean, and their fur is super-soft thanks to that oatmeal bath the groomer threw in for no extra charge. Poway may be far from my house, but leaving my beloved pugs at a place where I know they'll be treated well makes all the difference in the world. We'll be back, for sure. read more