I've been going there for years and I'm shocked to see so many bad reviews. I've been working in retail my whole life and I think maybe I just understand how a store works a little better?? I know they're very very understaffed and unlike other retail stores they have the responsibility of taking care of animals on top of stocking shelves and customer service. I also understand that they honestly do the best they human can under the circumstances. sometimes not all of the cages are in perfect condition but they always care and do what they can. I always find what I need and I always get my questions answered expertly. They're a very knowledgeable group who I know don't receive paid training for what they know. It's all sought out on their own time and of their own volition. The groomers are horridly underrated, they punch out high quality grooms for a fraction of the cost of a personal groomer! Try getting that kind of cut at another petco or chain store! they most do shave- downs! These ladies do nothing but the best and treat each dog as if their own. I highly encourage you to go here. They know what they're talking about and have a lot of heart. These are underpaid, caring individuals who suffer the indignities of a gross job because they genuinely want to make a difference in the lives of animals. And i think that's a noble cause. read more

The Store is always a mess while also having hundreds of displays in their separate drop shop pallets locking what could be the walkway aisles. Hard to find vegan treats for my allergically necessary dog. The grooming staff and their placement hide the checkout station behind too many impulse items. Is this the first choice for grooming to anyone? I come in for the dog bed selection and leave the food and treats for dog stores with friendlier staff that help with quick checkout. read more

They refuse to groom my dog because she has a non-confirmed heart murmur. I am perfectly fine signing a consent form to allow her to be groomed. She has been groomed consistently for 9 years with ZERO issue. She is fine. read more

I wanted to provide q quick snapshot of an incident that happened today at one of your stores in Poulsbo, WA. My main complaint is the lack of customer service and respect I experienced at your store. I entered on 31DEC25, Petco Store, Poulsbo, WA, around 1300, and initially received good customer service. I filled my cart with many items and wanted a price quote on a fish tank kit and stand. However, I waited over 45 minutes for help, despite a staff member passing me multiple times without assisting. When I went to the front desk, I learned only one person was at the desk and one on the floor, who was also the manager. The manager was busy helping a couple who arrived after me and asked me to wait even though I'd been waiting a long time. The manager could have simply paused with the other customers to answer my question quickly. Frustrated after being ignored, I told the manager I would leave and take my business elsewhere. I was then told my demeanor was too aggressive in front of other customers, though I only expressed my disappointment. As I left, the manager accused me of being threatening when I stated I got you bro, to acknowledge their request to leave. The manager then stood with arms crossed, told me to leave again, and was initially reluctant to provide the regional manager's name. After spending significant time and planning to spend over $800 as a 28-year disabled veteran, I found this treatment rude, disrespectful, and unprofessional. Is this how your managers lead their stores? After as much time as I have served as a senior leader in the military and now as a Senior Executive Project Manager, is this how your managers are taught to deal with various customer personalities, complaints, or conflict resolution? Is this how a manager staffs or does a schedule to provide the best service to their customers, and then if they have an issue, to engage with a customer in front of other customers, vice trying to get the situation either understood or under control, or do you default to just whatever the manager feels? Yes, I was upset to wait that long, be ignored, and then have others helped before me, but never once did I curse, swear, threaten, use improper body language, make negative remarks, etc. To than basically be told numerous times to leave when I was already leaving, and that to have this SO CALLED "MANAGER" of maybe 24 years old or so that I am threatening them when I make a statement of I got you bro, I AM LEAVING. I have nothing positive to say about your company to others that I engage with due to the treatment I have received from your "Manager." You may want to focus on actual leadership, management, customer service, and conflict resolution, vice DEI. read more

I bought $10 of what were sold as live bst larvae on 12/11which were stored in their fridge to keep them dormant. At home, I put them in room temp sawdust and waited. After hours they never showed life. so, I took them in my container w/receipt back and the dept. mgr said she would return my $ if I brought back their containers. Then, I couldn't get back until 12/22 and the genl. mgr, Riley, said the dept mgr was out of town and said she remembered seeing the larvae moving when I bought them - a lie that didn't even make sense. She refused to refund my $ and told me to come back a 3rd time when the dept mgr was there (didn't say when that would be). I was irate and told her so. Why would I, a 75yo woman lie, as Riley implied, and go to all that bother for $10? I'm not likely to ever go back! read more

We went to Trinity class there. The trainer quit half way through the sixsweets. You guys told. Us, we get a full refund?We've been calling and going up there every week 4 Or. 5 weeks now. We still have not received the phone refund. Everybody there keeps Us the Run around. And they have our phone number and are email. read more

This Petco branch has consistently been going downhill for the past five years. From tough traffic to overflowing garbage cans outside, to the crazy pricing increases / decreases, and fluctuations. The lack of consistency has been really tough to watch. It became so bad. I switched brands of dog food and started going to superior foods and they are awesome! Even more discouraging has been the revolving door of pet groomers and the grooming management/app. We've taken our dogs and cats there for years, but no more, If you're looking for good service and great pet food try Superior In Poulsbo or Country Pet in Kingston. If you're looking for great grooming, easy scheduling, and great management try Country Pet in Kingston. Sorry to see how far this location has tanked in Cleanliness, Pricing, and service. Enough is enough. read more

Any major chain that closes by 6 pm is a joke. You shouldn't have to leave work early just to get cat litter and pet food.

Had to book a couple weeks in advance to get a VETCO appointment for vaccinations at this location. I got several texts asking me to confirm, which I did. We show up and as we're walking in the door, we receive a notification that our appointment was canceled because the VETCO clinic suddenly decided to not open today. I took time off from work for this. Terrible...absolutely terrible! Besides the fact the food and chewies are 75% more expensive than Petsmart...No idea why. The dog training area at Petco is a like the size of a cardboard box and the store itself is as inviting as a warehouse. Petsmart is way better than this place! read more

Great grooming service! I've never been to a groomer who also brushes teeth - and our chihuahua mixes needed it. Our female doesn't like to go for walks and her nails were getting painfully long. I tried several groomers on Bainbridge Is. and nobody would return my calls. Petco to the rescue! They even let me arrange my appointment so that both dogs could go in together (they are calmer that way) The staff was friendly and polite which is kind of rare during this pandemic because so many serving the public are being mistreated. So book an appointment online and get ready to be impressed! read more

Petco - Petey and Violet all shiny and Purdy after their Spa session at Petco. - Pet Stores Near Me - Poulsbo, Washington

The groomer is terrible. The store is fine. They always cut my dog way too short, and never cut the ear hair properly. I wish I could find another place in kitsap who are taking new dogs for haircuts, but can't find anything else. My poor dog was there for five hours today!! Waiting to get a haircut and in a kennel. There should be appointments for a reason. That's way too long in my book. read more

I have used the grooming services at Petco for about 6 years. The groomer I used left last year and the results have been hit or miss in 2022. Also, they have begun charging quite a premium if your dog has any knots on their coat. My small dog gets groomed there every month. I spent about 30 minutes brushing her the morning of our last visit. I even mentioned this to the groomer. When I picked her up and questioned why the extra charge, I was told she had 1-2 tiny knots on her belly. So, now we have to groom our dog before they groom the dog! Also, her haircut was uneven in several places, am I responsible for that too? I am planning to find another groomer ASAP. If you are raising the price just do so, and I do expect a better haircut. read more

I had a grooming appt today for 9:45. Showed up by 9:35, and see the store doesn't open until 10:00. So we wait until the store opens. There was another customer also waiting outside in the rain for their 9:45 grooming appt. We all go inside. They also the other customer to go in for their appt and now they are telling us that we are late and they cannot do our appt. The sales associate is rude and tells us we are late and cannot do our appointment. We were the first ones there waiting in the parking lot. Nothing in any of the email or text correspondence from petco told us we had to call the store when we got there so how were we or the other customer supposed to know that. They then say they will try to get us in but it might be a couple of hours and by this point because of all the commotion and others dogs coming in and out our dog begins to get excited so they tell us we can't come in at all for the appt. He only got excited because of their terrible customer service. We had to wait weeks for this appointment because of how booked up all groomers in the are are and now we can't get in. I do not recommend petco for their grooming services or because of their terrible customer service. read more

Please find another place to have your dog groomed. Customer service here needs improvement. Management should be on top of grooming department to be sure all dog owners are greeted and attended to in a timely and friendly manner. read more

This is a great store. We have brought our Gildendoodle (not the easiest dog to groom. pic below) here to be groomed 5 or 6 times and every time has been a great experience. All of the gals in the grooming department are friendly, professional and really great at what they do. The rest of the staff couldn't be more helpful. Like I said, a great store! read more

Petco - Pet Stores Near Me - Poulsbo, Washington

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I have brought my dog in multiple times over the last year and a half only for Petco grooming to turn us away for various reasons. They don't advertise why they will turn you away, you get there and they are like no it doesn't look like your dog has all their vaccinations (which she does and she had them done AT Petco!) Nope your dog looks like she has a yeast infection in her ear so we won't see her. This is the 4th time, I'm done with this place. Don't bring your pets here. My dog is older but healthy and I'm tired of them finding every excuse not to bathe her, it's a bath no a doctors appointment. read more

This is not the place to take your dog for grooming (or any other service for that matter). The groomer was inappropriate with the initial interaction with our doodle and then refused to take her for grooming. The entire customer service experience was a nightmare. After reading the reviews I am so glad that we didn't leave her in their care. Will not step foot in this store again. read more

Every time I go here I remember why I hate this place. I always end up having to go to Silverdale's PetSmart in order to get the items I need for my cats. The selection in this store is minimal at best. Just the basics here and they are constantly out for stock on mainstream items. read more

OMG - so understaffed, or poorly staffed. I have experienced slow (unavailable) customer service EVERY time I am here. I'm not talking about at the checkout, which sometimes is just as bad. Its having to search aisle after aisle for a worker, only for them to say, "I'll send someone to help you" and then, waiting & waiting for that 'someone' who doesn't show up, so I have to go in search of someone else. I dread coming here, but closer than Petsmart when I need something quick here in Poulsbo. Wait?! Did u just say "quick ?" I could probably drive to Silverdale & back quicker. Oh, I see a service rep... hmm... they are helping a man smoking a cigarette in the store. That's new... Is smoking legal in pet stores in Washington? read more

We were delightfully surprised to find the BEST grooming experience our dog has ever had. This PETCO store is okay, but our dog's groomer, Sunni was great. Our dog was nervous, as it was his first time at Petco, but Sunni understood and worked with him. Her attitude from the get go was just what you would want with someone grooming your dog: empathetic and positive. She was able to handle our 55 lb dog with no problem, allowing her to really clean up his paws (which he hates), spring clean his undercoat and returned him smelling and looking great. Thank you Sunni, we will be back! read more

As others have said: good for a quick stop for essentials but not much else. I prefer to frequent the small, locally owned pet stores in Kingston and Poulsbo. This Petco is very conveniently located, especially when I'm also doing errands at Home Depot or Walmart (also 2 star stores - maybe it's in the water?) but the prices are not much better than these smaller pet stores, and the service is no where near as good as the independents provide. read more

Petco - Shining sh*tty on a hill. - Pet Stores Near Me - Poulsbo, Washington

Was shopping for a dog car seat. Didn't like the options I saw, but the guy actually took the time to show me another area where I could find one still appropriately sized at a better price. I've noticed they're always stocked well in bulk biscuits which I appreciate. They're also more friendly than other Petco locations in the area. read more

I had my 10 month old pup Henry groomed today for the first time. The groomer, Kerati, was awesome! She did a great job! Henry looks adorable! She was patient and thorough. I really appreciate the care she took to make his first experience successful!! read more

Best grooming service we've had in Kitsap so far. Floki loves them. Our Australian Shepherd always looks and smells amazing after a grooming here! read more

not sure where to begin. had appointment yesterday for grooming . gave her meds for her anxiety. told them i did they stated they couldn't take her, no vet on site,. asked why they didn't tell me or have on website, she stated because people would bring them in and not tell them. i asked what if they do .. she stated if the dog laid down quiet they would call the owner to come and get them' so i took her back today. Shay the same women i dealt with yesterday seen me come in .i told her i was early she walked away, mind you she is no way warm and fuzzy. as a matter of fact she's like ice. she came around to get Fenway. and fenway growled. she stated she could not take her. i said why. she's aggressive. by no means is she. But Fenway knew she was not a nice person,. so we left. i'm glad i didn't leave her they could have hurt her. i understand rules and regulations, but if you work with pets you really need to love them. Pets know bad people. Shay also told me. I know you use to take her to wilco maybe you should take her back there, was not nice about it,. i wish i had read the reviews i would never have made an appointment. these reviews are very important, i worked public service for years. I would have gotten fired for talking to someone like that,. but in today's world people are not nice. people are cold and lazy. shay karma comes around . one day you will get bite animals no bad people. Fenway knew you were not nice read more

I am reluctant to give even 1 Star review if there is such a thing. But the reason I wrote this review hoping a higher level Petco executive may take a closer look at their employee regarding customer service, especially in the aquarium area. Very rude customer service in the Aquarium section. There is a heavy set looking lady work there which I didn't take her name, that is not very friendly and it looks as though she didn't want to work there. I want to just buy fish for my son, she refused to get the fish, I ask her to turn on the light so we can see the fish better, she also refused that. I want to speak the manager, but she argues she is the manager. By then I just lose the mood to buy anything from Petco. We had to go to Silverdale Pet Smart instead. Avoid this place!!!!!!!! read more

I have nothing but NICE THINGS to say about this Petco. The people, ALL of them have been extremely helpful almost to being "Pesty" helpful which is fine with me. I have had questions about my Goldfish, my Beta Fish, my aquariums and my dogs and dog training. Each person has taken the time to explain everything that I had a question for. My animals have greatly benefitted from their experience and I have found what I needed. If they didn't have it, they suggested their website or another website to get what I needed. I like what they have and someone is always cleaning, organizing or being helpful. I am happy... read more

Petco - My girl Betas ! - Pet Stores Near Me - Poulsbo, Washington

I come here LITERALLY 5+ times a week, sometimes twice a day. I have lots of fish, frogs and cats to feed and care for and this Petco just happens to be a half mile from my house. I will no longer be shopping here purely due to the horribly rude woman who I believe is the manager. I never ask for help (nor am I ever asked if I need it despite sometimes spending 40min in the store) because I don't care for my animals off of chain stores gross misinformation, yet for whatever reason I'm treated so rudely by her EVERY TIME. As if it's a burden that I've walked up smiling & ready to check out? It's disheartening for me because besides spending hundreds a month there - I too work customer service, and would never want a customer who spends money at my business to regret it or leave upset purely because of my horrible condescending attitude and service. I might add there IS a gentleman who works there and is an absolute pleasure! Hopefully he is the one to help you out if you choose to shop here. read more

Took my cats in for vaccines at Petco's Vet, and Dr Brewer and his team were absolutely phenomenal. They were great with my cats and made them feel comfortable, but also worked quickly so we didn't have to wait too long. All of the employees were professional and informative, and I was greeted as soon as I walked in. A great experience. We will be back! read more

Horrible customer service trying to make a return/exchange for $4 not very helpful. Eve after I explained the situation of purchasing it at another store. read more

On May 21, 2012, Groomer #43, Ticket #947322, groomed my 11 year old therapy dog. When I picked her up five hours after taking her in for her appointment, Sandy was lame in her left leg. She was barely able to walk to the car. I had to help her up the car ramp. After waiting a few days and hoping that she would get better, I took her to our vet. After xrays and $900 dollars later, she was diagnosed with a fractured greater tubercle. The top of her shoulder bone was broken off. Horror of horrors, our stoic, brave collie had endured unimaginable pain as a result a severe blunt blow to her left shoulder. Every person in Petco had to have heard her scream in pain when she fell off the grooming table and fractured her shoulder. Yet, not a single Petco employee informed me of a "possible" injury while in their care. I HATE PETCO! read more

Their budgies/parakeets are not well kept or monitored sufficiently for health issues. Last time I went in there was a very sad looking parakeet on the bottom of the enclosure, sick (puffed and motionless) absolutely covered in the other birds' excrement. The parakeets were the only birds they had in stock, so I'm not sure I understand why the deathly ill parakeet was on the bottom long enough to become covered in feces. I was also literally too stunned at how obvious and how dire the situation was to say anything (shame on me). I was in to take home a budgie of my own, and took the healthiest looking young'un I could find. Once home, he immediately showed signs of illness. Obviously, I'm not landing hundreds of dollars on a parakeet from Petco since they only cost $25.99 or whatever, but just because these birds are easy to breed and relatively inexpensive to keep does not mean they should be treated like disposable objects, which is what that big chain retail environment seems to do. The entry-level customer service staff are incredibly hit or miss at the Poulsbo location (they're either really caring, smart individuals or animal-inept people who obviously just needed a part-time job), but I found that the upper management was disingenuous at best, which is fine, and brusk and inflexible at worst, which is unacceptable given the quality of the rest of the mechanics of their store. Oh, and FYI, DoorDash does their same day delivery, and 2/3 of the drivers I've tried to use in the past month or so couldn't actually get a product from the store in Poulsbo to my house in Kitsap. I'm still waiting for a refund on one of those items. I got my budgie, and he's getting better now thanks to the antibiotics he's on, but no amount of return policy hoo-ha is worth seeing all of those birds being infected and then sold for dirt cheap. read more

We could not be happier with the grooming done on our standard poodle. The woman was so kind and gentle with him, as this was his first full grooming job. We came back a bit early and saw her giving him loves and kisses. :-) She really seemed to like Louie and enjoyed making him look his best. Everyone at the Poulsbo store was friendly and helpful. No complaints from this very happy and satisfied customer! read more

Staff here are pretty bad. Twice tried to get grooming appointment and twice problems occurred. No calls or messages that issues existed. They didn't seem to care that I drove an hour to get there and didn't offer any type of meaningful apology or compensation. read more

Got 2 of my dogs baths here about a month and a half ago. I broght in their vaccine records and they did receive the baths. They didnt bother to clean their ears and when I came in today to get one of their nails trimmed they claimed that my dog had never been there before therefore they needed vaccine records. And could not trim her nails. Doesnt surprise me that they didnt enter her info last time because of how busy they were but this was unprofessional and I wont be back. read more

"Meh. I've experienced better." pretty much sums up my review of this particular Petco store. Little else needs to be said.

Ill give this a more UPDATED review. Customer service was pretty good. Sometimes it was hard to find someone to ask a question about a product. But when there is someone, they give me a more in depth answer, rather than a "oh yeah thats good". People are really friendly here. Came there with our puppy for the first time and they offered to trim her nails for free! Overall its a good petco to go in to! read more

The Poulsbo store is pathetic! I've been in there now three times attempting to get help. The young gal was rude and totally refused to help me while I was attempting to purchase multiple items for a large dog - - she walked away after I wasn't receptive to her suggestion I attend some training class at 99,95 at the local park. In order to pay, I had to run her down and she was literally hiding with another employee in the bird section "talking." I will not frequent this store completely and drive the extra miles to Silverdale and Petsmart! - - - it will go out of business unless they change their ways! read more

I took my dog to see Courtney for a grooming appointment, and it went great! I'll never take my dog any place else again. Courtney was extremely friendly and my dog was both happy and handsome afterwards. The grooming staff treats the animals with great care and are all very kind. While waiting I picked up a couple dog toys, and every other staff member I came across was outgoing and very nice as well. read more

Love this place, it takes a while for the pets to be groomed but so worth it in the end. They take great care of the pups and do a great job with the grooming! read more