I brought Princess Leia and Lalo to the Petco at 5th and Alton, and they each had their own moment. Lalo went in for a nail trim and came out looking so proud of himself that I joked he might start offering grooming tips. He was calm and happy, and it was nice to see. Princess Leia needed a little more help that day. She was pretty knotty and they did have to take off more hair than I hoped. One of the groomers explained that sometimes that much hair comes off when the knots are deep, and I appreciated the honesty. We were nervous about the idea of shaving her completely, since we really wanted to keep her looking like herself. That's when Dolores stepped in and saved the day. She said she'd work through Leia's knots even if it took a long time. And she really meant it. She spent almost two hours gently working everything out. Leia came out looking sweet and fluffy again, and I was so grateful for the care and patience Dolores gave her. It felt like she went above and beyond for us. Since we live close by, we'll keep coming back for the little things like nail trims. I'm hoping each visit gets even smoother as the team gets to know both Leia and Lalo better. read more

Be aware of additional service charges. If you declined them they won't take your dog. I brought my puppy there, the website game on price and when I got when I was checking in my dog, they gave me a bill I had to sign it and it had additional services there. I said no I don't want them and they said everyone has to pay additional charges or they won't accept your dog if you don't. They even showed me how all Customers have been charged with them and paid them. I refused and they agreed to remove those charges so I left my dog there. But when I picked her up, the put Those charges back and refused to remove them. read more

Petco is my go to place in Miami Beach for all my pet O'malley's needs. The location is convenient for me, close to where I live and close to stores, restaurants and supermarket as well. This Petco branch have friendly staff and customer service. They always have what I need, from food, treats, toys, clothing and accessories that you can have them delivered or pick-up at the store. There's a parking garage in the building so parking is not a problem. They also offer services like grooming. veterinary services, training, and pet adoptions. Check it out! read more

Petco - Fresh pet food - Pet Stores Near Me - Miami Beach, Florida

Located on the first floor and facing 5th Street, this Petco is a great stop for your animal needs I get all my pet food and treats from this spot and can say I'm satisfied with their overall variety. They do run out of supply from time to time so always stock up if you can. Service varies upon who's at the cash register 7/10. read more

Petco - Snacks - Pet Stores Near Me - Miami Beach, Florida

This store is the worst Pet store I've ever been to. My dog was injured by the inexperienced groomer that they refused to give me the name of. This manager Juan (photo attached below) was the rudest. Doesn't know how to talk to customers. Beware Of this Petco Grooming! Do not put your pet through the torture of these terrible non animal loving people. read more

I have mixed feelings about Petco. I go there because It's convenient, but I doubt what they sell is really of good quality, most of it is junk and filler food and toys that break within 1-2 days. Then thee is the issue of all the animals they sell there, which also seems very unethical. So, I have very mixed feelings shopping here for my dog. read more

The manager Juan was very not helpful and would not honor any of my new puppy coupon codes. I spent over $75 dollars and was asking for him to honor my online 20% off in store and he would not give me any discount and he was telling me to just order it online. read more

Petco - Pet Stores Near Me - Miami Beach, Florida

I went in looking for a leash. I thought this was a good place to find a basic item like a collar and leash for my puppy. Yeah well I'm wrong. If you need a dog costume or dog toy, this is the store for you, but forget about finding a collar and leash. Also, the one person I found was terribly rude and not helpful at all. I don't like buying things online because I like to support my local stores, but it's obvious why consumers are being forced to buy what they need online. The buyer for this store has it backwards. read more

I buy certain dog food that many stores really don't have. And this Petco always has the bag I need. Especially in the huge size. My dogs really appreciate this place ha ha read more

Petco - Pet Stores Near Me - Miami Beach, Florida

Not the biggest Petco in the world, but I guess they have pretty much anything you need for your pet. Location is super convenient. Staff is helpful and friendly. Dont forget to pay a little visit to the cute little kitties waiting for adoption. read more

Petco - Check out - Pet Stores Near Me - Miami Beach, Florida

I love it we get everything we need. We also wanted fish but it died so we got a new one because it fell in the drain.

I went to Petco to return ítems (cat litter) that i was dissatisfied with which is petco policy. I was rudely assisted by Micheal cashier and Manager Christian only helped me return a quarter of my items. This was the worst service i have ever received at any place. I'm not one to do reviews but i want other pet owners to be aware. Do not shop at this location unless you want to lose money. Shopping for my baby shouldn't be this horrible read more

Petco - receipt - Pet Stores Near Me - Miami Beach, Florida

Juan the trainer was unbelievably helpful to us with our new puppy who connected with him immediately. We've seen overnight improvements with our new dog. 10000% recommended read more

Jessica the groomer is truly the best. My frenchie always tries his best to avoid the grooming area and doesn't want to go in but she comes out with all the positive energy making him more excited and less nervous. She's shown me countless times how much she cares about her job & love for pets by all the advice & information she shares. Thank you Jessica ! read more

super friendly and attentive to pets needs. also make you feel right at home and great deals if you get the app!

I can't even begin to be so surprised how kind jaun lopez was I forgot my mask during covid and he asked me what kind of food I needed and went and got it for me and brought it out!! Most people would say oh sorry and that would be that! 5 stars for this amazing customer service! read more

They had to cancel my grooming appointment because they said they won't do haircuts for australian shepherds or any dogs with double coats, not even a trim. Double coats need grooming too. Website didn't specify this policy. read more

We scheduled a grooming appointment for today at 10 AM with Hector on Monday. We put our cat in her carrier, we got in an Uber, schlepped down there, only to be told that all appointments had been rescheduled as the groomer had called out-- and that ours was for Friday the 22nd. No call, no notice. The receptionist was frankly very snarky about it, as though we had inconvienced her. She complained about the cat making her allergic, on and on. (This is my "I dont care face." Dont work in a pet store.) We have been bringing our cat in for grooming there for five months now. I wouldnt say it was always the most organized place but at least they were friendly. Its disconcerting when people try to cover their mistakes with attitude. She didnt ever apoligize. Oh, and the clerk who rang us up for kibble and wet food couldnt even transact a cash sale. Seriously. Another Uber home. Thanks for nothing. read more

Wow super impressed they had everything I needed for our new addition to the family(Bentley the Beagle) My Main man George was swift, understanding, and very informative in solving our issue of Bentley not eating . And even brought in our guy Juan the trainer for a second look at the issue Both employees were super !! End result is Bentley is loving there suggestions on food and toys and best of all the wife and I decided to make a switch for the sake of Bentley to make PETCO our new go to store for all of Bentleys' needs AND to for sure do a 1yr.training with them considering on how comfortable the three of us felt. THANKS PETCO read more

My chihauhua faced age discrimination in this store at 14 1/2 years old. Frankie (the grooming manager) and Gloria (the store manager) are some of the most deplorable people I have ever seen making decisions for pets. This 1-star review is an update to the 5-star reviews I left for this same store in 2012 & 2013. The only difference is my pets are older - and they clearly have some problems with servicing older pets. I brought my chihauhau in today for grooming. I saw the groomers were still there in the afternoon so I asked the groomer if he could groom my chihauhau for the summer that afternoon (she's a long haired chihauhau and she's cooler when they cut or buzz her coat). He said he could bathe and groom her that afternoon and I only needed her paperwork that showed she had her rabies vaccine. I told him I could return with this in 30 minutes and he said okay. I ran home and got my dog, then I ran to the vet on West Ave and got her vaccine records, and made it back to the store within 30 minutes as promised. There, they made me wait 10-15 minutes while they denied another customer a grooming for her equally small dog claiming at 4 months it was too young - so they were only going to do the fraction of the grooming she had asked for even though the dog clearly needed it. While he was denying the other customer's grooming, he asked if my chihauhau was a puppy and I told him no, she's an old lady who has a heart murmur and is blind - but she's perfectly healthy for grooming and she always enjoys it. So he made me wait longer, and then Frankie the grooming manager came out and said they were not going to groom my dog because I told them she has a heart murmur. I told them that's nuts given half of the senior dogs they groom would have heart murmurs. So, Frankie's response to this was to ask me how many heart murmurs my dog has. Truly - he asked me the number of heart murmurs my dog has. Frankie knows nothing about the medical condition - even after I told him heart murmurs are classified by a grade - not a number that you count like a heart-beat or blood pressure, etc. All Frankie wanted to do was deny my "old" dog's grooming. It was then suggested by Frankie, the groomer and the store manager to call my vet. So we did call my vet, and on speaker phone, my vet got on the phone and said the EXACT same thing I did - she's simply an old girl but perfectly acceptable to groom. So even though they got my vet on the phone to ask permission, and my vet gave permission - THEY STILL DENIED THE GROOMING. I then told them if they were worried about an old dog dying during the grooming service, I would sign a DNR and waiver of liability in the event of death. I told them nothing would make me happier than to know if my dog was to die, it was while she was at the "spa" being groomed. Even this wasn't good enough - they simply denied my old dog their grooming service because she's old - even after my vet said it was okay the very second they asked for the medical opinion - a medical opinion they say they wanted/needed and then ignored. So in the end, it's apparent that this store MAY only groom your dog if it's between 1-7 years old. They should be more clear about that upfront and make it part of their signage and advertising - because they'll make you jump through hoops such as wait excessive periods of time while they help others, make you get vet records, want to speak with your vet on the phone even with the written records - and then still deny you after jumping through all of their hoops. I think they just wanted me to fail at something so they could say that I was the reason they were denying service to an old dog. But seeing I perfectly provided EVERYTHING they asked for and more - they showed that they are truly DISCRIMINATING AGAINST OLDER PETS AND HAVE A SHAMEFUL BUSINESS PRACTICE FOR DOING SO. I will now drive across the bridge to their competitor and spend twice to 3x the amount of time getting pet supplies as a South Beach resident so I do not have to support such incompetent management. I understand Gloria's support of her groomer who was clearly uneducated and incompetent - but I equally blame her for employing staff who discriminate against pets with senior health conditions. Could regional please reach out to me once you have competent management and feel like serving geriatric animals so I can come back? Pets do get old and I'm not going to euthanize them and get younger so that your STUPID staff can feel more comfortable in servicing them. Thank you. read more

This is a perfect example of animal cruelty. I came in to get crickets and they had them in this box that had no light the sales associate banged the box to wake them up. Crickets have no emotion but still they feel. I know this because I'm an aspiring animal advocate. Fix this it's animal cruelty. read more

Petco is conveniently located a few blocks from where I live so I come by often. The staff is really friendly and provides good service. They have a variety of foods and an assortment of toys, leashes, food bowls, etc. I usually come in to pick up some supples for my business or toys for my dog and cats. They were even nice enough to let me post my business cards on their bulletin board! Great place! read more

Here is the deal every month they offer shots for your dogs for really cheap ! It is usually from 4-5 p.m. It is a vet and they do probably around 20-30 dogs each time. You basically wait in a line, and they have different packages of shots. I got all my dogs shots for $65.00. That is really cheap I have been going now for 3 years. It is a veternarian she happens to be really nice. I am so sick of vets riping me off. My dog had a cold oneday so I took him to a vet on Miami Beach. Well, the vet said he has a cold and like a child colds go away without medication. Geeze thanks buddy I had to pay you $125 office visit for you to tell me what I told you. That my dog had a cold. So skip getting your shots at the vet. Call PETCO they all offer the shots different stores different weekends. read more

This store is located on the first floor of the Shoppes at Fifth & Alton. Wide selection of pet products at good prices. I prefer the big stores like Petco rather than smaller locally owned pet shops because you can stock up on items like kitty litter and cat food at lower prices. You can save more if you become a "PETCO PAL." It's free to sign up and you sometimes get special pricing. read more

It's strange when you walk into a store and you feel like no one is actually working there because you don't see any employees. This place is exactly like that. The first time I went I felt like I would be able to hear an echo if I called out for help. That being said, it's conveniently located and I was excited when they opened up a pet place so close that carried the food I fed my dog at the time. Since I no longer feed her with a brand they carry there, I have no reason to go there and get passed around by the employees like a hackey sack when it comes to paying for my goods. So, to sum it up: Convenient location, unhelpful people. If you know what you're looking for and live on the beach, this would be a good place to go. read more

This location has its ups and downs. I come here at least once a week and buy all my pets needs here. They have a great selection a organic wet and dry food. The staff members are always helpful and kind. But the managers are mean and not helpful. I returned a item recently that broke because it was poor quality and looked up the reviews online and of course they were all negative. Upon returning the item the manager was talking down to me like I broke the item and I had to explain myself like I was being interrogated for a crappy item YOU sold me! Whoever does inventory needs help cause they are always out of items! read more

I'm sure the manager has a great explanation for running late but a corporation can not not be open by 9 am...... this isn't a little local shop....... 9:19 and still lights off and business not open..... not cool read more

Very friendly & knowledgeable staff... Great customer service... As soon as I entered the store, I was greeted by 2 workers & was asked if I needed help finding what I was looking for... I did purchase a large florescent bulb for my fish tank, but I should of asked if it would of fit my tank. Because when I got home, I found out that I bought the wrong size bulb. I called the store to explain my situation & to ask if I could exchange the bulb for the correct size. The person who answered the phone said that I could & would be glad to exchange it for me & only reminded me that they close at 9 pm... When I went back to the store, I exchanged the bulb with no hassle & was refunded the difference... read more

This is a good location, the employees for the most part are helpful; a little uneducated about certain products but nice. The reason that I come back to this location is the convenience factor, as it's on my way a lot of times and because they are great with returns. I once bought a bag of dog food here, brought it home and a week later discovered that was what was making my dogs sick. I called them and they let me bring it back and gave me a full refund even though the bag was half full. They also gave me tips on how to make my dogs feel better and suggested a new brand of food. :) So I will continue to come and even though I won't buy my dog food here anymore I still will come for random pet needs. read more

Petco - Puppy food! - Pet Stores Near Me - Miami Beach, Florida

Do not go here!!!! Lousy service and I have had it for the last time!!! I went to purchase a fish and they started to get it THEN he tells me it's SUPPOSED TO BE ON HOLD FOR A FELLOW EMPLOYEE WHO WANTS TO BUY IT!!!! It's not marked hold or not marked not for sale and this is so typical how these people operate!!!! They have lost my business FOREVER and that's kind of sad because it's convenient and right down the street from where I live but I'm tired of waiting forever to find someone for help or to pay, so this is the final straw! I hope they go out of business!!!! They act like a dog store not a pet store! There is no good pet stores on South Beach! read more

That petco is confined because it's the only corporate pet shop in miami beach. If i need something quick i swing by. But the selection is very small on everything. If it is pet food, they only have the exclusive brands, accessories also a tiny selection and on other mammals the selection is bad. But how i said, confined to swing by if you are in the city and need parking read more

My dog Scrappy got his first grooming done her today and WOW ! I am so happy with how he looks and also how much they cared about him . I was lucky enough to get Sabel (could be Isabel ) she showed true love for animals and my pup seemed so happy when I picked him up . Thank you again and we will definitely be back ! read more

Great location, right on south beach. Free parking up to 2 hours, which is rare here. Very helpful staff and the cashier. I have a problem with my dog's separation anxiety. They tryed to educate me regarding this issue. I have used their grooming service and was happy with the out come. It is not cheap but they did a good job. read more

The worst service other. I went in there 2 days ago to speak with a groomer about possibly getting a cut for my dog as I was concerned about them keeping him in the same style and not giving him a traditional Poodle cut. After reassuring me I made an appointment and spoke with the specific groomer i was going to be with. I took the morning off work today to bring him in. When I arrived there was no one at the counter. I waited 10 min and then finally a different groomer came out to tell me the other groomer had an emergency and couldn't come in. I was shocked. Not even a phone call to let me know. His response,... I don't think he was thinking of you during the emergency. Are you serious? I don't expect a call from him I expect one from the business. My appointment was at 1030 and they opened at 9am so plenty of time to call the customer and let them know they need to cancel the appointment. So then I asked if he is capable of doing what the other groomer spoke to me about and he has the nerve to tell me yes but you will need to wait until 1pm. I once again ask why they wouldn't call ahead of time and he claims he wasn't aware. What kind of business is this? They now expect me to go home then call off from work for the rest of the afternoon bc they don't have the decency to call and alert the customer they need to change their appointment. No remorse, no sorry, it was absurd. This guy should be working away from all people as he has no people skills and Petco should be appalled they allow their grooming department to be run this way. Do not support these groomers!!!. read more

Stylist Tito loves my bull terrier Paco, and even though he doesn't like showers, when he sees Tito he is all happy. He comes back to me all clean and smelling so good! read more

Before they had a good team, but today it was for some fish for my daughter and the worst attention, they told me that I had to wait for my turn and wait for about 15 min no one ever came, I go to the cashier, I wait my turn and the Girl named CARMEN, was very rude to me, so much so that I couldn't even buy anything and I left! In this store now super unpleasant staff read more

I had been using this store since it opened as it was in my neighborhood but will never step foot there again. I had been happy to use their refillable containers for cat litter. They changed prices, rules & it looked like a different staff, not very friendly today. Their cat litter prices were now the same as in Target or Publix so there is no real reason to go there anymore. I had my dog groomed there once and wasn't very impressed. I order pet meds online ar California pet Pharmacy, so I just cut up my Pals reward card. Not impressed with Petco. read more

This store and the grooming is amazing. Tito is the best groomer. He immediately made us feel calm about leaving dog and took amazing care of him during grooming. As soon as grooming was done we got a phone call which was really nice. I would highly recommend Petco and especially Tito. read more

I've been trying to schedule an appointment for my dog for 3 weeks because friend recommended Finally I schedule an appointment for today 9/22 at 1:30pm I got a call of rescheduling for tomorrow . I asked why? they said over booking . and she has and available only Friday at 12:30 I asked them to get me someone else for today as My dog really need it and they said tomorrow . so after speaking with the supervisor and explaining him my frustration he told me o the app for tomorrow is not available someone else took it HE IS LAYING . I'm like how a min ago it was available and I am with you on the line . you can hear his voice hesitant but laying about the availability for tomorrow for my dog. the only thing I've asked is shower grooming for my dog!! this is a shame !disrespectful and racist !!! read more

Continuously the worst experiences. 1) Staff refuses to honor petco coupons, particularly the 8th groom free. I had the barcode on my phone and the staff checking me out said it doesn't apply because the store doesn't honor it - the coupon expired a few days later. 2) Grooming appointments are routinely cancelled. Doesn't matter if you have an appointment or for how long you've had it - these people will cancel with five minutes notice, not honor your appointment, and won't even offer to reschedule. I have had three appointments cancelled with absolutely zero consideration from the staff. I understand that things happen, people get sick, etc. However two out of three times they told me the day of the appointment that the groomer was on vacation. And still no offer from them to reschedule - most of the time notice comes through a text. If you would like any sort of reliability in terms of service, go somewhere else. If this store wasn't conveniently located it would have gone out of business years ago. read more