Services - Petco
Bath and groom only
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Well heres to an updated review and I hope someone at petco reads this. Well I took my 2 dogs here on Wednesday and Irena was my groomer, never had her before. Well as soon as we got there she asked us a bunch of questions about the our two dogs, we told her that one of my dogs has sore joints to being old she's 14 well well. Then we told her about my other dog she didn't have any issues well she was poking at my dog and touching her all over the place and my dog kinda snapped and she said oh like that. I would be upset to if you were poking and jabbing at me and making me any kind. So she took my dog back to get her nails trimmed. At this point I went to pay the bill remind you I paid for 2 dogs. So when I got back to the grooming station my dog was done. She then takes my 2nd dog she was told she has sore joints she puts my dog on the floor and does whatever she was doing lifting up her legs and things well my dog had enough she snapped Irena yelled at my dog. We then was like we told you that her legs was sore. So she took my dog to the back and then this is where I got upset she looked at us through the glass window and said something. So then she brought my dog out she didn't even touch her other legs to cut her nails. She said yeah she's in some pain maybe you should put her on since supplements or she should go to a vet to get it checked out. Ummm hello Irena who the heck are You too be telling me this. She has never done that to no other groomers we took her to and we been taking her there for years. So then we were upset that she don't get her nails trimmed. she said did you pay already I said yeah she said would you like a refund or would you like a credit to your account. I told her I wanted a refund! . Very unhappy customer right here.
I have the Petco Premier service (grandfathered at approx $17/MO x 2 dogs) which gives me unlimited nail clips and teeth brushing as well as 20% off all food that I purchase. If you order online and pick up you receive another 10% off (if it's over $50) which when you have four dogs like I do, helps considerably with overall finances. The program gives you $15 credit for each dog you have on the program, which helps with my food bills. As for the groomers, you have to find the one that works best with your dog. I use Angelica and Kapeka because they do really well with my big Rhodesian Ridgebacks. They take the time to get to know my dogs and are patient. I occasionally will bring in my wild child rescue who HATES to have her paws touched and these two amazing ladies are able to get it done graciously. My fourth dog lets me dremel her nails reluctantly so I don't have to bring her in. I have found over the course of eight years of service here that the staff will change from time to time and the service levels with it. Patience is a virtue in Maui because service is NOT a top priority on this island, being that every company is short staffed, keep in mind that "this took shall pass." Wait it out and you'll have new people to work with eventually.
My cat only eats Meow Mix Tender Centers. I normally buy this at Target, because it's always available. Since I'm at Target, most of my pet supplies are purchased here. Today I decided I'd like to go into Petco to check it out. We came in on delivery day so walking thru the store was really tight. There were carts full of items everywhere and it was pretty much in disarray. Employees were hard at work stocking shelves and very polite.. But it was just claustrophobia all over. There was also lack of signage so for my first time being in there it was frustrating to navigate. Since we're on the topic of disarray, clearance items weren't clearly marked and I grabbed this gator toy thinking it was part of the clearance. On my way out I noticed the proper bin it was suppose to be in. This added on to my disappointment with the store overall because I paid full price for a dog toy but I only own a cat. I could not find anything I needed. Petco either does not carry my cats preferred food/treats or it was out of stock. They stuff I did find was priced significantly higher than Target so I skipped on buying here. I did find a good deal on cat litter, its much cheaper than Target's pricing but Target offers free shipping so I don't have to drive from Lahaina to Kahului. Prior to coming into Petco I was also shopping on their website/app for a cat tree. Since they charge an outrageous price for shipping to HI I thought I'd do one of those pick up in stores. Nothing was available for pick up and the in-store selection/sale was not as great as the deals online. Off to Amazon... Altogether, as a store that markets specifically to pets I'm not impressed by the variety of products. The store layout is very cluttered and if it's you arrive on a delivery day, prepare to hit the shelves as you maneuver the place. Prices are higher than Target so if you are already in Target, just buy it there.
I thought this place had a good chance at providing another level of pet store. I've reserved and held back on reviewing this store until today. The only reason I gave three stars is for the service we've received from the grooming staff. The only gripe with this dept was leaving our pups in cages for most of the day. What gets zero stars is the customer service from the floor staff. I've had to wait for staff and managers to get done with personal conversations to ask simple questions. I'm talking about standing 2 feet away. Then I'm pointed in a general direction for items I know I'm about to pay too much for. Seems like an egg hunt when I go for specialty items. I have a membership and WAS a regular customer. The staff doesn't seem to grasp customer service. Today I went to buy an inflatable dog collar. There was one left. The box was ripped opened. I asked for a discount. The guy at the counter refused. So we're in a pandemic and I'm buying an item I have to put my lips on to inflate. I had to sterilize it before I could feel safe to use it. Is that not worth a $2 discount? Mind you it's way over priced to begin with. An xtra small inflatable collar for $24.99 for this little thing. It's like a neck pillow and I paid $16 for a memory foam airplane pillow. All about branding I suppose. All in all I'm done with Petco!
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