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    The Pet Shop

    4.4 (30 reviews)
    Closed 10:00 am - 4:00 pm

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    They sell zombie chew toys- how cool is that?  Our pooch gets a fun chew toy.
    Ric C.

    "My name is Earl" What does this have to do with a pet store? Read on. I'm a fan of the mom and pops as opposed to the big box or chain retail operations where possible. The big boys have their place but in many cases you can't beat the personalized and friendly service of the mom and pop. One such business is "The Pet Shop" in the Maui Mall. Since 1973, this little shop has been catering to the needs of Maui's pet population. They have separated themselves from their big brother counterparts by offering not only "standard" items but also unique pet items including a line of chew toys for dogs that I have never seen before. Like most of us who have family pet companions, whenever I go on a trip I like to buy an omiyage for the pooch. I was delighted to see that The Pet Shop had a fun lineup up of stuffed toys that made my purchase choice pretty easy. With a free rewards program sign up, the items can become even more of a bargain. The employees are very helpful, pretty knowledgable and friendly, very easy to talk to which is always appreciated. So it came to pass that the recent Maui trip produced a cool "zombie" toy for the pooch that has become a favorite chew and toss buddy for her. And the name of the chew toy? Why of course his name is Earl.

    Cage skirt + bird toys + mirror + grit

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    1 month ago

    Wonderful, helpful staff recommending several cat food brands for the 3 feral cats that I have adopted (a mom and two daughters!)

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    11 months ago

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    1 year ago

    Simply the Best Service, products & Staff! Love them for 52 years of service and still going. Teri D

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    3 years ago

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    11 years ago

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    John G.

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    6 years ago

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    6 years ago

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    3 years ago

    Been shopping there since they were at Maui mall. Great prices , more pet selections and nice people

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    15 years ago

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    5 years ago

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    18 years ago

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    6 years ago

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    5 years ago

    I love this place. The staff is always so helpful and they have the food my dog loves! I Always shop here for dog food and treats.

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    11 years ago

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    18 years ago

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    12 years ago

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    9 years ago

    Everything you can get at the big box pet store but it's from your local small town "Mom and Pop" pet store.

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    8 years ago

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    13 years ago

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    8 years ago

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    14 years ago

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    16 years ago

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    12 years ago

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    11 years ago

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    17 years ago

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    15 years ago

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    12 years ago

    The prices are a little more than petco but I love the great staff. Helpful and knowledgeable.

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    10 years ago

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    Ask the Community - The Pet Shop

    Review Highlights - The Pet Shop

    Every trip to Maui Mall, I'd head to the Pet Shop to check out their small animals and especially fish.

    Mentioned in 6 reviews

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    Petco

    Petco

    (125 reviews)

    I'd like to recognize a sales associate named JAZZ. One day I went into the store and it seems she…read morewas the only one working. She was the only one manning the cashier and there was a long line. She was very calm and collective. On one hand helping the people who had on-line order and at the same time ringing people up. Very pleasant after all that. I'd hire her if I had a business. Keep up the great work Jazz!!

    We frequent this Petco regularly and are always met with exceptional customer service. However, on…read moreTuesday 3/31 around 9-10 am we were met with an employee named Alex- a female employee with Short colored hair. She was incredibly disrespectful and unhelpful in coordinating an in-store pick up. We expressed that we came early to ensure that the products on our order that were listed as only one in stock were still available. Us arriving early clearly frustrated the employee which led her to communicate in An extremely unhelpful, condescending, dismissive, and rude manner. We expressed that we had no problem, leaving the store and coming back for pick up. She gave us no estimated pick up time, in addition to walking away while I was speaking and having an over all incredibly rude and condescending demeanor. When we returned for pick up we were helped by Rys- who always has exceptional customer service. She is lovely in all aspects. I'd suggest Alex receives additional training on both policy and customer service as her behavior was distasteful enough for me to write this review.

    Maui Humane Society - Sand + shade make for a nice kennel break!

    Maui Humane Society

    (60 reviews)

    A friend and I decided to have an adventure with a MHS doggo. An afternoon walking on the beach,…read moresnoozing in the sand, enjoying the quiet and the sun, and having a bite of Mexican food and a pup cup before returning to the noisy and overcrowded shelter. Our doggo for the day was JT, a smaller black pitbull mix, who turned out to be a real gentleman. JT was happy to join us in our adventure, jumping into the SUV like a pro with a stuffy in his mouth and a wag in his tail, which matched our vibe exactly :) He was such a good boi at the restaurant, ignored the chickens begging from us and took a quick nap under a chair, waiting for a shrimp or a morsel of chicken to be offered from the gods. JT jumped for joy when he exited the car and smelled the sea air, life is good! We had a leisurely stroll along the sands, then he plonked himself down in the shade of a tree to destroy a tennis ball, then sploot out and have a nice snooze with a sandy nose and a smile on his furry face. We gave him a good hour, as it must have been a nice break from the noise of the shelter, with the trade winds gently cooling him and the murmur of the waves in the background. Once he woke up he was ready for the next part of the journey.....a pup cup from Starbucks :) In and out of the SUV like the pro he is, he waited patiently at the outdoor table with our friend while I sourced the pup cup. He wasn't sure for a second what it was then after his first lick he became a connoisseur of pup cups with a creamy smile and a glint in his eye. After a lot of lip licking and grooming we realised it was time to return him to the shelter. Once there he gave us a downward dog bow of thanks and he was off to his hopefully temporary home at MHS. What an adventure for all of us, and so enjoyable! If you have time to take a MHS dog out for the afternoon (12 noon pickup, 4pm dropoff), please, go on an adventure and give them a pup cup and some beach freedom, go jogging with them, take them on a drive and let them sniff the smells of Maui, give them a mini vacation. MHS provide a backpack with everything your doggo will need, blankie, stuffie, chew toy, treats, water and bowl, a safety belt addition for your car. All you have to do is provide a vehicle, time and fun! JT was a lovely boi, very well behaved, and he was a good example of a MHS dog. Unfortunately black dogs are the last dogs in the shelters to be adopted, I know I adopted one myself (I have 2 rescue bois at home), so hopefully there is someone out there waiting to meet JT and see what a fantastic doggo he is....could it be you? Why not spend some time with a MHS doggo and find out?

    Jay was absolutely incredible in the process of shipping our dogs from California to Maui. We…read morestarted the process before the government shut down and ran into a ton of delays from the Department of agriculture. The system for getting dogs over here is deeply difficult to understand in addition to delayed. Jay was absolutely phenomenal in helping us with the process and making their release here as seamless as possible. He met us with such an incredibly great attitude Every time we spoke and always was willing to go above and beyond to submit paperwork and answer any questions we had. He truly was heaven sent for this process as it was incredibly difficult for us. We will always be grateful for Jay and his help in getting our babies here. His acts of kindness will always be remembered. It means More to us than we can articulate. Mahalo jay for your compassion, Due diligence, and aloha spirit. Our family will always remember you!

    The Pet Shop - petstore - Updated May 2026

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