I generally don't go into the store because I'm lazy and have it shipped to my door, but sometimes I need something before the package could arrive. The staff have always been friendly and you could care about animals. I mean, I would hope they would working in a store al about pets, but you never know. Has a better selection of items than other stores in the area, and a better rewards program than Pet Smart does. read more

I don't come here very often anymore since moving out of Irvine, but when I am here I get amazing service from all of the employees. They're all so helpful and resourceful! I highly recommend the puppy play classes for dogs under 6 months old (the classes are free!!). Jacob, the cashier, is awesome. Super nice and helped me find the harnesses I needed for my cat. The employees here are awesome! read more

I took our two dogs for grooming, been there many times before, but gave them a break for six months. Came back with our two dogs and had a most disappointing experience. I explained to them before what I wanted, shaved face and butts, and a body shave for our one dog. My son went to pick them up, and unfortunately he did not say a word to them. The one dog just had a wash, nothing at all cut off, and the other dogs hair was still long, but was shaved...We paid for two washes , one body shave and two butts and face shaves, this was not done. Will not go there again.. read more

The best thing I love about this Petco is that there clearance items are really really cheap. I only come here often to this location just to look at the clearance rack. read more

I've been here a few times and, while some staff are cheerful and friendly, most of the time it seems they're unhappy, morose, would rather be elsewhere. But today took the cake. I called to inquire about getting my Corgi's nails trimmed. The lady I spoke to said I could bring him in, it would be fairly quick. So I got the kennel in the car and the dog all ready, then drove over there. When I got there, it turns out that the lady I spoke to had gone to lunch and the one remaining was 'behind' and wouldn't do the nail job. Total waste of time. I asked to speak with the manager, not expecting to get the nails trimmed, but just to let him know that I was misinformed and inconvenienced. After waiting 5 minutes after the manager was paged, I left. Will never go back to Petco again, this store or any other, for food, grooming, treats, toys.....anything. I'll take my business back to PetSmart. I've never been unhappy there. It's just a bit more of a drive. read more

We are dog sitting for two weeks and we were a little concerned about what toys and treats were good for the dog (who is super cute btw). An employee who was leaving for the day took extra time to help us out off the clock. Her name is Linda C and I nominate her for employee of the month! Thanks so much for your help! read more

I scheduled an appointment for my dog to get groomed. I only have one day off a week so I have to get all my errands done in that one day. So I went in early in the morning and had to wait over 35 minutes just to be told that the groomer was working at a different store that day and the other groomer is booked so I will have to make an appointment for another day. Umm isn't that the point of making an appointment days before?!?! No offering to work things and see if they could try to squeeze me in or any sincere apology. This is absolutely frustrating!!! I'm not saying to over book a staff member but you could have at least attempted or called a local store to see if they had any appointments available instead of pushing me out the store. I will not be returning to this store, especially for the grooming. Too bad since I used to go all the time for my animals. Looks like online ordering or petsmart is the way to go. They are always looking for business.. read more

We had a rescue dog and he had one "accidents." The bedding was ruined and we returned the bedding.The manager was very understanding and replaced the bedding. She was great and we definitely will shop for Petco for our dog's need. read more

I had an issue with a purchase we made at a different Petco so I called this location because we were down there in Irvine. I spoke to Kathleen (Kat) the manager and the customer service I received over the phone was amazing. She understood my issue with a tragic incident we had with a pet we bought 3 days prior. She understood and basically said come in and we will take care of you. Management and staff were amazing. Thank you Kat for handing our issue and making everyone happy. read more

The staff is Horrible! They know nothing about customer service. They seem like they are not happy to be working there. The whole place is deserted! read more

I like this Petco. The staff is always friendly and it's much cleaner since they remodeled the entire store. The Vetco shot clinic is a good way to keep your dog's vacines up to date and you don't have to make an appointment. Just go in during any shot clinic day and get your dog's shots. read more

I recently visited this store, and my four small children, puppy, and me were met with very poor service upon check out. In short, I was very sad to hear that it was Petco's policy that a bank statement, which shows more information than a receipt, was an inadequate proof of purchase, since we had lost our receipt to a less than $10 collar with store tags attached. When I asked to speak to a manager regarding the matter to possibly make an exception, the woman behind the counter said that she was one of the managers and continued to repeat the company's policy, as if I didn't hear her the first time. She saw that I was buying $50 or more merchandise for our new puppy, yet she displayed poor costumer service in her tone and was very unfriendly. As I continued to go through with the transaction, she made a less than friendly comment that all children need to be watched because my youngest, who just turned five, was "tapping" on the bird cage window. In that moment, I said, And we're done here. I shall not return to this store, due to the lack of costumer care. This particular store manager needs a course in politeness when speaking to costumers. This transaction did not need to be this difficult. read more

This place is so overpriced on every item. Every time I shop here (I'm an idiot) I find it for way less at Petsmart. And even way way less at Walmart. Only go here if they have some specific item that no one else has, otherwise skip it. read more

I just got a new puppy, and needed some food to tie my over for the weekend, but I got so much more than I came in for! The staff was super knowledgeable, and the trainer there took the time to teach me all about dog nutrition and helped me pick out a food for my dog. She didn't just tell me what to buy - she told me what to look for and then let me pick my own food. She also helped me with tons of advice for potty training and getting my puppy used to a leash. I think I took up more than an hour of her time, but she seemed happy to help me. I will definitely be back, with my puppy next time, as I noticed she gave out treats to the dogs that came in! read more

If I could give a negative 10 for the puppy training class at this petco I would. I went in today to have my pup socialized in a class and this black girl walks up to my dog, WITHOUT ASKING, puts her hands on my dog and starts baby talking my pup. So I politely tell her to stop using the baby voice, her response: she turns around sarcastically and shows me the back of her $2 t shirt and says "I'm a dog trainer," oh cause you have a Tahirt? Mind you I've shown dogs in show rings in both AKC and UKC and was only here for my pup to meet other pups, and this petco "trainer" is telling me she knows what she's doing cause she got a t shirt, then she goes on to tell me she's trained 1000 dogs. Sorry to break it to you sweetheart, but a 1000 petco grandma pet quality dogs, don't really constitute "training." Not like they're performing in the show ring. And if I paid $5,000 for a dog and don't want people get my puppy excited when they meet her, that's my choice, don't put your freaking hands on my dog if you don't know the first thing about conditioning dogs. Oh, I'm sorry, she had a t shirt. Horrible place to train your dogs, im gonna spend $50 more and take my dog to a facile where they have 2 cents worth of knowledge, putting your hand on someone's dog without asking first, is not even a matter of training, it's common respect and to then get an attitude and reactive in front of everyone, is pure unprofessionalism. And when I addressed it to the manager... yup, nothing was done to fix it. Petco could honestly fire all these people and have their supplies sold out of a vending machine and it'd be more interpersonal and professional to deal with than these rude arrogant ignorant people. read more

Not recommended for puppies. My puppy had both ears clipped and was bleeding...My dog is anxious but he's never had this happen at any other grooming facility. read more

Went to Petco with my new puppy and was pleased with the great customer service. The dog trainer helped me pick out a new lead and gave me great advice and tips on puppy training. Every time I have been here it has been great. No complaints! read more

I wish I could rate this petco location a -5... Never had a problem with any other petco. Just moved here a couple of weeks ago and this is my first time going in to buy my dogs toys and treats..cashier seemed like she hated working there and lazy to go get change so I could pay for my dogs' stuff. Ended not buying anything because she didn't even want to try and see if they did have change for my 100 dollar bill. I will drive out to the Costa Mesa location when I need stuff for my dogs. read more

Bought 2 female guinea pigs back in December from this store with the confirmation that these are 2 females. long story short, we now had 2 babies and one of the original ones is a male! Went back to the store and they were really unhelpful, no suggestion apart from that we can give the animals back for them to give free for adoption. Yep - tell this my 8 year old son. They would not even consider paying for either neutering the male and they did us not give us a new cage for free. in the end I had to buy another cage which I got for 50% less and the accessories for 10% less. Now I ended up with 4 guinea pigs, 2 cages and no space for them in the house. We have to wait and see if the smaller ones are male and female in order to make a decision soon. I would have expected more from Petco. Will never come back to this store! we had better experiences with other Petco stores, but would have thought they have certain policies. Store for pets - sure store for themselves. read more

I actually used to work at this store for a couple years, and I hated it.. I felt like one of the only people who really cared for anything, and I would bring issues up to the managers, who would either never deal with it or just give excuses as to why nothing could be done. The cages were always filthy and I was rarely assigned to be opening shift, so I never really got much chance to take the time to clean them.. (I would put in effort) The manager would always stress "animals first", but actions speak alot louder than words here, sadly. Whenever I was stuck being cashier, I was left alone to do everything myself. Usually, there are only 4-5 people per shift, not including overlaps, 1 including the manager and 1 being on lunch, so about only 2-3 really able to help for the whole store, with 1 being stuck in the front. I felt bad for customers all the time as a cashier, calling for help to departments (several times), and seeing them wait for so long, some even getting fed up and just leaving.. Some would lash out at me for it, but there really is so much I can do ringing up customers, answering/redirecting calls to the store, trying to greet people walking in, trying to answer questions, calling for help, etc. Sometimes, I would have to leave a long line to check an item across the store because no back-up would come. It was always a mess. I specifically remember one incident where 2 people went on lunch at the same time, leaving me as cashier and my shift manager trying to help EVERYONE on the sales floor.. It was a disaster. On the sales floor, I took the time to help everyone that came my way, because this felt more rewarding to me; solving problems, giving answers, seeing smiling faces. And even though, I would get praise and compliments from satisfied customers for genuinely caring, I would get shit from management for "taking too long"... There was always someone pissed at me for something. Also, in response to a previous comment, the boxes up front were usually up there as projects the cashier was expected to do, on top of everything else. Corporate tends to cut their hours alot, resulting in less people per shift... This was the final straw for leaving for me. :[ The only good things I liked here really was the fact the store partners with the irvine animal shelter and has helped raise many food/toy/treat/money donations for them and a few others. Vetco is pretty cool too for their prices, as well as the store letting other adoption groups show up here some weekends. As for the pee, SO MANY customers let their dogs crap and piss all over the store, many pretending to not see it. Nearly all the employees are too busy and just don't bother to clean up... Does nobody care somebody could get hurt? read more

I would never buy anything from there. I think corporate doesn't care about their over all stores behavior and performance. Petco is over rated and when you write a letter of bad behavior they do not follow it up at all read more

This Petco is never dirty. Oh my God what in the world are people thinking? You can eat off the floor here. O k Petco price matches all the other pet stores, so why you are complaining about pricing I'll never know. All ya have to do is ask, and they will verify price, and then match it. I can't understand how, unless you ask, anyone could ever tell whether fish were being treated or not. You can't see medicine!!! They replace fish now up to thirty days, as they probably realized that some fish vendors are going to have some fatality. It a bit crazy to think with that many fish that all will live. I have never had bad service, although it is hard to find someone to help now and again. I am a fan of the staff, and as a nearby tenant know from years of shopping here, that the manager loves Petco and his customers pets. I am sure if people talked with the store manager about the issues, that he would have found a solution to every problem, and although they do state that they don't price match the on-line price, again if you ask the manager he will probably do it. Give this store a few shops, before you go to the other guys. Oh, and there are dozens of food without wheat and such here too. They have about 20 different food companies in the natural section and I have been feeding my dog food from here for years now. This Petco believe animals come first, and they answer the phones that way too. Good job Petco read more