Always had good experiences with this Petco. Anytime I needed help looking for something or asked for recommendations, every staff member has been friendly and helpful. The reason I really wanted to write this review is for their trainer, Michelle. I signed up my puppy for puppy class so that I could learn how to understand and best train my puppy. After 5 weeks, I have seen a huge improvement and can say that Michelle is an exceptional trainer. She's also one of his favorite people. Note that there's also free puppy play on Saturdays that you can sign up for which has been a great way to socialize my puppy with other pups. He loves going there. I recommend coming here. :) read more

Petco - My little guy at puppy play - Pet Stores Near Me - Irvine, California

Just had grooming with Johanna and she completely botched my dog. I have a 6 month old puppy, he's a golden mountain doodle, just a fluffy muppet. I normally take him to PetSmart but a Petco employee the other day really sold me on the petco perks membership and how it could save me money on grooming. I am METICULOUS about brushing him and bathing him at home. He had not one mat or tangle in his muppet fur. The person who checked me in was NOT the person who actually groomed him so perhaps that's where the issue is. I was very specific about wanting his body hair a little shorter but to keep his face full and round like a puppy. Johanna ruined my dogs gorgeous hair. All my hard work of keeping him furry and tangle free BECAUSE I want a fluffy dog just for her to ruin it and shave him down. I even selected the longest fur example from the board they showed me. I picked up a VERY different dog than I dropped off and I will never be returning. Calling the manager tomorrow to discuss canceling my Petco perks membership ASAP and getting a refund. But a refund won't fix the damage they've done to my sweet little puppy. He's literally a baby at 6 months old. I can't even believe this happened. Please please don't take your dogs here. Learn from my mistake. read more

Petco - Took a few minutes before I dropped him off (thinking I'd have a cute before and after to showcase for IG ) - Pet Stores Near Me - Irvine, California

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Lots of toys, food, and pet necessities. The only thing missing is a grassy area for pets to relieve themselves. There is no grass anywhere inside this shopping area, although there is grass that surrounds the parking lot on the outside near the street. Our puppy is slightly afraid of cars driving by, so that is not an option for her here. read more

Petco - Toy cubbies - Pet Stores Near Me - Irvine, California

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The litter robot is one of the most amazing inventions ever. I am cat sitting two of the cutest Scottish folds ever and needed litter for the robot. I was able to get a litter refill for $8.50. I also picked up some gourmet kitty food and toys here. Easy parking. Service is slow as there was only one cashier and a long line. Please come and create your own adventure. read more

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This is a big Petco! Well stocked, organized, and has lots of fun items aside from necessities. Easy parking and friendly service. I liked that I was able to look online for what they had in stock before I stopped in. The only thing I wish was there were more people on the floor. I walked through the whole store three times and never found anyone to help me find what I needed so I had to go to the check out counter for assistance. read more

Having read other 1-3 star reviews, I see that I am not the only person extremely disappointed in my experience while shopping at Petco. I won't go into a lot of detail except to say that no employee that I passed in the aisles or the cashier had a kind word or a smile. The few employees on the floor avoided eye contact and walked quickly by leaving no time to even begin my question. The cashier looked put out that I was taking her time. What a disappointing store -- to which I will not return. read more

i had such a great conversation with one of the workers i totally didnt catch her name, darn! BUT. she does have an eyebrow piercing which is what drew me in in the first place. she was so helpful with finding me vegetarin dog food even though i wanted vegan dog food. pretty sure they only sell it online. oh well! 10/10 experience, must visit again. read more

Petco - vegetarian dog food - Pet Stores Near Me - Irvine, California

This review is strictly for Petco and not the Vetco clinic. I have been at this location before but the appointment was for after closing hours. When I asked the cashier for assistance of where to go, she rudely belittled me by rolling her eyes and asking me, "Don't you know how to look? You don't see them??? I see the nurses right there!" I asked the Vetco nurses if this was their pop up location and the nurse was very helpful to explain their operations and hours. Maybe Petco staff need to take some basic customer service lessons because the ratings here at this Petco location show the lackluster reviews. read more

If you're looking for an excellent groomer ask for Jerry! She's been trimming and buffing my dog's nails for some time now and always does an excellent job. She is always so welcoming and kind to me and my dog. Often times my dog is scared and she makes him feel comfortable right away! They are busy at this location so I recommend calling to book an appointment. All of the groomers do a great job so you can't go wrong with this location! read more

Honestly, does it even look like the dog just came from grooming at all? I brought both of my dogs in for grooming and paid for the extra face trim. I specifically requested that the hair around their paws be cleaned up. However, when I picked them up, there was no visible trimming done on their faces, paws, or belly area read more

Petco - Honestly, does it even look like the dog just came from grooming at all? - Pet Stores Near Me - Irvine, California

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The Petco store itself is great and I love the selection there. The only reason I'm giving the location a more negative review is because of a recent grooming visit we had that was a little lackluster. For $100, my dog came out with hair still in her eyes, a choppy body, and uneven legs. I had to go back to get the hair cut away from her eyes--something I had explicitly asked for. I've never seen my dog have such a bad haircut and am kinda aghast, honestly! It looks like only parts of her body were cut and others weren't. Super expensive and truly a hilariously bad haircut. I don't know! read more

Petco - Pet Stores Near Me - Irvine, California

Ran to Petco Nov 12 early in the am and was helped by a lovely woman named Casso. She was able to go with me to the aisle that had the ear drops I was looking for. Thank you Casso. Why the reviews are not excellent for this Petco on Yelp is just puzzling given.how kind and helpful the people are who work in this store. I'm using PETCO 100% of the time going forward because the service is 100%. This is the best Pet Products store in Irvine. Rosanne read more

I took my dog here for a haircut and grooming and they absolutely botched her. We wanted a trim and for her to get a sanitary cut, and they quite literally shaved my dog, except for her head and tail when I picked her up I actually was dying laughing because I had never seen such a horrible haircut in my life. When we asked for a refund based on our dissatisfaction, they said the only way we could get a refund was if we never came back again... Granted we would never want to come back again after these results! Don't go here, protect your pets, friends. read more

Petco - Worst haircut ever. My sweet long haired dog, absolutely ruined. - Pet Stores Near Me - Irvine, California

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Daniel is amazing! I purchased a gorgeous betta before I got the nitrogen cycle going. Everyday I would come home praying that Bailey betta was still alive in that tiny cup. I rushed into Petco 10 minutes before it closed. So neurotic that I nearly bought most of the items that were on the shelf. Daniel patiently explained to me what I needed to do so Bailey would make it. This guy is incredibly knowledgeable. He knows his fish stuff. Now Bailey is out of jail and happily swimming in his tank! :) Did I mention that he is polite and friendly? read more

I had a great experience with Petco grooming at the Irvine location! My dog is a pain in the butt sometimes, but their groomer Marissa handled him perfectly and did a fantastic job! She was also very kind in all of my interractions with her. Will DEFINITELY be back! 10/10 read more

Online order pickup. Wait in line? What's the point of ordering online? This is the first Petco that made me wait in line. And my order is not ready, so I'll have to go down the aisle and shop myself read more

If I can leave 0 stars I would. Staff was super unhelpful when I was trying to purchase some new fish's for my fish tank. The lady told me she'd get help over but after 25 minutes helped never arrived so I asked another person and the guy told me he wasn't allowed to sell animals an hour before closing but I had arrived sooner and they had just finished selling 2 birds to another couple. The dude looked beyond lazy and was just on his phone. Honestly super sad and will not be returning petsmart is the way to go. read more

THIS PLACE SUCKS.... If I can give this place zero stars, I WOULD. First of all, customer service sucks, SOOOO impolite, took FOREVER. Second, they cut MUCHHH more then we asked for, she got shaved between her eyes, and hair is cut unevenly... now she looks like a rat, and when we asked the manager for a refund, she was soooo sassy... I hate this place, don't go and was your money. read more

Petco - this poor dog... - Pet Stores Near Me - Irvine, California

I took my two dogs in for grooming, which was supposed to include a bath with allergy-friendly shampoo, nail trimming, eye area trimming, and anal gland cleaning. When I picked them up, it was clear that nothing had been done--no bath, no trimming, no grooming at all. When I asked why, I was told they only do trimming, not full grooming--which makes no sense since I clearly requested and expected a full service. Very disappointed with the lack of communication and care. I won't be coming back. read more

I wish I could give them zero stars. We have been taking our dog to various Petco grooming centers for years, but our recent experience at Culver Irvine was awful. The staff behaved aggressively towards our dog right from the moment we handed her over. They charged us for a full grooming package, which was supposed to include anal gland expression, but they didn't perform this service and didn't inform us about it. When I asked about it, they claimed that our dog didn't allow them to do it and tried to bite them. This is impossible because she's used to having this done monthly, and we've never encountered similar issues at other Petco groomers or our veterinarian's office. After reading other reviews, it appears that this might be a tactic they use to skip their responsibilities and return pets to their owners sooner to accommodate more clients. This is ridiculous and unacceptable behavior for a professional grooming service. read more

Petco - Pet Stores Near Me - Irvine, California

This place is absolutely filthy. We went in to browse and noticed at the entrance there are dog pee and poop stains everywhere. From the potted plants to the walls to the door, all soiled with dog filth. We thought, ok it's just the outside, it's cool. Went inside, IMMEDIATELY noticed dog poop smears just about every other step. So we walked around the stains and started noticing random fluid puddles on the ground every so often, which looked like dog pee. Then the absolute worst thing happened. The lady walking in front of us had a dog on the leash. Cool. But the dog started dropping a trail...A TRAIL...of poop right in front of us and the lady paid it no mind. I spoke up and pointed out the poop, and she must've felt "bad" and went to clean it up. But still left the trail of poop stains. Then we find out that that lady actually WORKED at the Petco! So we were disgusted and headed for the exit, tiptoeing around more fresh stains and a fresh puddle of Gatorade colored dog pee. The best part? We went in at 10a, right when they opened, and we ended up leaving at 10:05a, meaning they didn't bother mopping/cleaning the floors before opening. So all that filth just accumulates and no one ever cleans it. Oh and I forgot about the stack of pillows on display for sale that's drenched in dog pee. Place is gross. Would not recommend. Bring shoe covers. read more

Review is for the grooming only. Jerri is the best! We first met her when my boyfriend and I brought out husky pup to get his nails cut for the first time last year in June and she made the process so quick and easy! Our pup hated having his nails cut so I warned her beforehand he may be difficult but she made it look so easy! He didn't even try to fight her haha. After that, we have taken him to get groomed twice so far and only ask for Jerri. She's always ready for us when we get there and does a great job at going over what will be done. Our pup is very social so he goes with her no problem lol. She's so quick too! Both times he's been done after about 45 minutes-an hour. read more

Petco - Happy pup after getting his nails cut - Pet Stores Near Me - Irvine, California

Here's an update!! Visited the store again to give it a shot. Location wise that's the only petco around my area, highlighting this to the CEO of the PETCO. Please hire better or more qualified staffs including the manager to maintain the business. Things there are so dusty, animals weren't taken care of (I've bought fishes before they all died/sick and spread it around the tank), staffs don't seem to care about customers and be a know it all. Don't worry! I'll be going to petsmart now onwards since I'm really disappointed with Petco! read more

Marissa chopped up my dog's hair. she was rude and dismissive too. It was a horrible experience. Avoid this location. I'll never go there again. read more

This place does price match which is so good bc you save more compared to in store, pet smart doesn't price match. At this specific location they treat all the animals well here! read more

The employees here are super helpful! I needed help finding a kennel for my dog, and the lady that assisted me was great. She answered all my questions and helped me make a decision that I'm happy with. My complaints would be that the display kennels are bolted down on a high shelf so you really can't see what you're actually buying. Also, there are no prices. I was thinking the kennel would be around $50-$60, so I was shocked at checkout to find that it was $120. So make sure you ask about prices! read more

I placed my order around 1:20 and received the notification that the order has been received, but not quite ready. Because the online store said pickup could be ready within an hour, I decided to do some grocery shopping next door. Boy, what a mistake! I did arrive a bit earlier than anticipated, but when I was at the cash register inquiring about the order, the guy said it would take about 15 minutes to pack the order. That didn't seem like a long wait, so I asked, "Do I just wait here?" He says, "Yeah, wherever." I waited and waited and stood around the entrance like an idiot for a solid 20 minutes. So I thought, why don't I just walk around and see if I could grab the order myself? The prices online were way different from online, so I just thought, okay, maybe I'll check in with the guy. The guy did indeed pack some orders, but they were other orders that sat on the counter. If it's based on order hierarchy, I get that, but why tell me it will be 15 minutes if you're gonna pack other orders? I asked him again after 30 minutes of waiting and he said "your order is next, but I have to help these people in the store." Well, that took an additional 30 minutes so I continued to walk aimlessly around the store making mental note of where to find my order should I need these items again. You know, so when I need to "pick up", I could find it myself in store. Anyway, I come back to find my order on the side, but not bagged. When I walked up to him, he said my order was ready, but said that because they are short staffed, pick up orders will typically take a little longer....as he handed my order to me. I checked my items and one thing was missing. I asked him about it and he said it's out of stock, so he did cancel the item in my order. BUT LIKE, bruh...you could have saved me the feeling of impatience and frustration had you said this in the beginning. If given the option, I would have canceled the order, or picked it up at a later time when it would have been more convenient, or you know, when the order was actually ready for them to pack. So much for trying to do stop in for a quick pick up. Next time, I'll just order online and have it shipped. Not down with this process. At least they had my dog's food in stock for a reasonable price, so I guess one additional pity star for local convenience. read more

This Petco should not be allowed to run any further at this location.The dog bags had smelly substance on them, this store is battered and needs to retire. It's time for a different store to step in. Question? Why does the employee bathroom sink not turn on? read more

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Today I was in the store and asked multiple times for help if the aquatic section and no one came. When they did come they were rude to the point I just left. This has been my normal experience at this site. I will not go back and waste any more of my time and money. Customer service sucks. read more

Went to buy a pet pen, based on price with advertised Save Labor Day discount. When I went to pay I asked if the coupon was good and showed him my screen. He said no, you have to use their app to get the discount. I found no mention of this, it said in store or online and there was a barcode for the coupon. He refused to give me the discount. So i paid $79.99 instead of $59.99. I told him the ad should say so, I wouldn't have bothered to drive over there on the hottest day of the year if I'd known. Rude, grumpy employee, rushing customers through. I won't be back. read more

asked for help in the aquarium area, was told they'd be calling someone for me. 20 minutes passed no one came, went to go ask for help once again and was told that he can't move from the register but was on his phone with no customers in line, girl who said she would get help for us passed by us and ignored us. made us wait for us to come out empty handed because they can't go help us and can't sell anything from the tanks because they would be closing in 1.5 hours but had just sold two birds. Worst experience and so much attitude from employees. read more

If I could give negative stars I would. For those unfamiliar with reptiles, this is EXTREMELY unsafe. One of the reptiles becomes dominant, and resource guards; while the other becomes submissive and will stop eating, drinking, shedding, etc. This practice is extremely dangerous not only for the snakes, but for the people who choose to purchase and support this terrible company with horrible husbandry policies. If you buy the submissive snake, you're buying a snake more than likely on its way to death- that will refuse food. And if you buy the dominant snake, you're buying a potentially extremely aggressive snake. These enclosures are also ridiculously small for just one animal, and two were crammed in there. I filed a complaint, and like always- nothing is being done. Please support local breeders/ or reputable reptile shops. Petco should not be allowed to sell reptiles EVER with how dangerous their housing and husbandry practices are. read more

Petco - Pet Stores Near Me - Irvine, California

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Terrible customer service. DO NOT GO THERE!!! Took my cat there for first time. Was to have received an email with bar code for free first visit. Never received it. Was put in a room, handed a paper with customer service number on it. Called and put on hold. After 15 minutes the girl came in and said my allotted time was up and I had to reschedule!!! Never saw doctor!! Was still on hold. Never had such a bad experience like that before!!! read more

I am very disappointed in the customer service in this store. I am watching a livestream on the Chicken Andy channel on YouTube. He and Andy Dick, the comedian, were treated very poorly in this store by a manager who was condescending and rude, refusing to help find a suitable habitat for their pet lizard. The manager saw them enter the store already filming their livestream, but after a few minutes followed them to the aquarium section and instead of making gentle suggestions of appropriate habitats she insulted their selections. The manager walks away for a few minutes and returns to assist Andy Dick and Chicken Andy find a terrarium for the llizard and had an extremely more helpful and friendly demeanor. It turns out in the meantime she had realized or been informed that the older man was, in fact, Andy Dick. She walked them around the story to look at a few other pets and escorted them to the register for checkout. After checkout, she was sure to take a selfie with Andy and Chicken Andy. It's funny how this woman's attitude changed entirely when she learned that an eccentric customer was actually celebrity. It's great to be a celebrity in this Petco but anyone else will be treated like complete crap. read more

Petco - The attitude change when dealing with a celebrity - Pet Stores Near Me - Irvine, California

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I like this Petco a lot because they are friendly and always well stocked with what I need. I got my precious leopard gecko Larry here 7 years ago and I always come here to buy worms,heat lamps, etc. The employees are very friendly and helpful if you have questions. Petco is always a great place to buy things from your pet. read more

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My wife and I have had terrible experiences here on multiple visits. Want to see an employee that is trying to dodge doing anything? How about one that will set it up to fail? That is what we have here. The employee acts weird and afraid, guess how your dog reacts? You won't see a can-do attitude, more like a how-to-dodge giving the service attitude. Keep looking. read more

The staff here is great. John was very accommodating and helped me rehome my bearded dragon.

The worse Petco around - you get stalked. My wife and I went into our local Petco to pick up some dog food. We called MULTIPLE times to see if they had it on stock. No one EVER answers the phone at this location. I even tried "I'm here to pick up my order" phone number. It rings 30-40 times. Nothing. We wanted to research dog food ingredients because our 4 show dogs have developed the itchies on the food they are on and we are thinking of switching back to Acana or Royal Canin. As we were discussing the food, we noticed a worker staring at us from a distance. We were like, um ok that was weird. So we continued comparing ingredients and finished shopping. We checked out and asked the cashier if she had any advice on food allergies. When we left, the worker staring at us was by the door, still staring. I starred back as we left. When we got in our SUV and drove past the store, she was obviously FILMING us as we drove past. I was like "what the...". So I parked the car and went back in and asked her why she was filming me (note: I was filming this interaction). She claimed she was NOT filing me, but then asked "why were you doing something that you should have been filmed for?" Excuse me?!? This is inexcusably rude behavior from ANY employee of a store. I told her I am very protective of my image and if she was recording me, she needed to delete it now. She again denied filming. Yeah ok. You know how someone pans with your movements when they record? That's what she did. I asked her name (Star supposedly). and started to leave. As I did, she said "and you're filing me". I said "yes I am. I am protecting myself from your actions" Out in the parking lot, I saw the plaza security and spoke with them about the incident. They informed me the manager had an issue the week before where a customer was confrontational and threw stuff at her. The police and paramedics were called. I can see why a customer would be upset with her if this is how they were treated. Imagine being treated like this when you are happily getting something for your beloved pet. That's the LAST TIME I swing by this local Petco for food for my pets. Online is much easier anyway. I don't even want the costume we bought because it comes with negative feelings. I'm calling corporate ... I'm not comfortable with some crazy person having my image. Who knows what she will do with it. read more

I'm writing this review based on my experience in the hamster section of the store on August 3rd. I wish I could give a zero if I could. 1) the hamsters there were living in a horrible condition. The robo hamsters were squeezed into such a small section. 2/3 robo hamsters were having repetitive behaviors where they pacing back and forth in the cage nonstop. I'm concerning that they have neurological condition. Definitely no a good place to get healthy hamster if you wish in the future. 2) All the Syrians and GP are so young and skinny in the store. Seems like they get them right after mine not the after birth to the store. Many looks weak and tired. I shared my experience with my friends who also have hamsters later that day. They went check out the hamsters and found out more horrible situations. They noticed in one cage the robo hamsters were put in with a Campbell. They were fighting and biting each other nonstop. Things with hamsters that you can't put different kinds of hamsters in the same cage because they can't share space with others. My friend contact the store staff and they say like they don't have the key to open the cage as an excuse. My friend stayed there like an hour but the problem were solved at all. In conclusion, if you want healthy happy hamster for a pet, don't come to this store. If you want to view the newest tragedy in hamster world. Come on in! read more

Petco - Different kinds of hamster can't keep in the same cage. That's like the basic hamster knowledge where Petco store doesn't have any - Pet Stores Near Me - Irvine, California

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I came in @ 9:40 a.m today 5/16/24 to pick up some pet supplies. Upon reaching the register, there was no cashier. I waited a few minutes, looked around, didn't see anyone. Another customer told me the cashier was outside. I thought maybe she was helping a customer but nope, she was on the phone, on company time arguing with someone. I walked to the door and waved at her and whispered, "can you check me out?" She put up her finger and told me to wait. No problem. I went back to the counter and waited, she finally walked in and went behind the register as if she was going to help me. I put the items on the counter and then she looked dead at me and yelled at me. She said "IM ON THE PHONE" All I did was put items on the counter, I didn't say a word to her. I was willing to check out quietly so she could finish her personal phone call. She never assisted me, she walked off and yelled across the store demanding that someone take over her register because she was on an important phone call. Whomever she yelled to told her she was busy. She went back outside to talk on the phone without making sure I was being helped. I just stood there, that's when I took this picture of her outside on her phone. Luckily some young man assisted me, he seemed scared to give me her name. It was on the reciept however. Her name is Nisrin and she is rude, lacks customer service skills and is disgustingly unprofessional. She needs to be fired. read more

Petco - Nisrin (my cashier) AFTER leaving me at her register because she was busy arguing with someone. Good job girl. Now your famous - Pet Stores Near Me - Irvine, California