Heather has groomed my now 11 year old toy poodle for years. We have trusted her and always been…read morehappy with how my poodle turned out. She never seemed extra stressed when we picked her up. It seemed to be a great situation (the only thing was I never saw Heather when i dropped off and picked up my dog, that was always odd, but i figured she was busy). Anyway, we got a new toy poodle puppy recently. She was 12 weeks old and we figured it was a good time to get her acclimated to the grooming experience. We specifically said our toy poodle (3 lbs at the time) was only 12 weeks old, this was her very first groom. We asked for her to be bathed, trimmed around her face, feet, sanitary area *as tolerated.* We were told our puppy was aggressive, had to be held down by 3 people (remember, 3 lb puppy). She hadn't been completely potty trained at the time, still tried to mouth at hands, was teething, wasn't the best behaved, so I believed it and was embarrassed for my puppy's behavior, over a bath! I had bathed our puppy probably 6 times already since we got her, I had scissor trimmed around her face, brushed her often and even trimmed her nails before. We were completely shocked upon picking up our little puppy she had a completely full groom. Shaved feet, shaved face, very short hair all over, shaved butt - didn't even look like our puppy at all. It was definitely not a puppy trim *as tolerated.* Now we understand why our puppy got so scared and stressed that she lashed out, fight or flight response. She had never been groomed before, she must have been terrified. Ever since then, our puppy is a different dog. She now is very anxious about everything. She had such a bubbly, joyful, easy-going personality. Now she is scared, fearful about so much. We have her in private training now, and the trainer has said she is scared of anything and we have to work in baby steps to even give her a bath again. I am devastated that my now 14 week old, 3.5 lb puppy has been traumatized. We trusted Heather for years with my older toy poodle. We thought she was the best groomer. It is never appropriate to hold down a 12 week old puppy to shave her completely. I wish she would have stopped, so that our puppy would have happy associations with grooming. 2 stars because we really did trust Heather for years, with my most prized possession, a family member. 2 stars because now that trust is broken, our 12 week old puppy was restrained, looks like a different dog, and has a completely new anxious/stressed personality when handled by strangers.

I don't know who groomed my little diva chihuahua-terrier mix, Ms. Harli this morning, but he or…read moreshe did an absolutely amazing job with her. I have to admit, it had been a little too long between baths for her. I truly appreciate they were willing to fit her in right away and although I did not accompany Ms. Harli this time, my husband was impressed by the friendliness and kindness of the staff. Thank you for a wonderfully positive experience. Mostly thank you for your love and kindness, especially towards the animals - as that's supposed to be what it's all about. We will be back. GREAT EXPERIENCE

I Highly recommend Pet Suite. Pat loves the day program and all the staff! A huge shout out to…read moreKate, his trainer. She has been a great help with obedience training. Martha Lee

Horrible experience! Don't take your dogs here. We trusted them with our dog and will never make…read morethat mistake again.

Always do a great job, have appointments, great communication, return phone calls, fit me in, care…read moreabout my pet.

The lady's are very professional. I was very impressed with the boarding. I will recommend them…read moreand will use them over again.

This is the absolute best veterinary clinic I've ever been to. Dr Wayne is wonderful, knowledgeable…read moreand kind, and he and the staff treat my boy like their own. I know these vet clinics are busy, but these guys never let that get in the way of giving me and my kitty the attention we need. I'm always left feeling calm after my visits and calls, even through a very traumatic experience. I cannot recommend Northshore Animal Hospital more.

we love bringing our dogs to Northshore animal hospital . They're always so sweet, caring about…read moreeverything Our dogs need. The staff are there to help in all ways!

Our beautiful boy (Charlie!) had an emergency on the 2nd. We rushed him to Medvet (who is…read morewonderful!) but it turned out he was very very blocked and the catheter ended up breaking in him as a result (NOT medvet's fault! They are amazing.) Medvet and my normal vet were both unable to do his PU surgery, which prompted me to discover Northlake. We arrived and right away were impressed with how clean and comfortable the vets office was. The receptionists/techs were extremely kind and we were seen pretty quickly by Dr. Leonard. He examined Charlie to ensure we didn't need surgery, unfortunately we did. He was honest with me, didn't sugar coat things but was kind about it. He told me there was a chance, because of the catheter being broken, that surgery would fail. After he spoke with several other vets to discuss what would be best for Charlie, we decided on the PU surgery. Of course I was a nervous wreck during this time and the techs were AMAZING through out it all, they came out to inform me several times through out the surgery how it was going, kept me comforted and assured (Specifically a tech named Lauren, I believe. She was AMAZING and kept us so comforted) I found out Dr. Leonard also had another doctor working with him, Dr. Linn. Surgery was a success! However because of everything, Dr. Leonard wanted to keep the cath in him for 10 days to ensure proper healing - This is the first time I've EVER been away from Charlie and I was a MESS over this, but the AMAZING staff at Northlake were SO sweet and so patient with me calling a bunch of times to check on my boy. Doctors like Doctor Floyd, Holt, Abbey and Vinterella were also doctors who helped to take care of him during his stay and were always so on point about making sure I got daily updates whenever they were the ones working with him. The patience, kindness and compassion we were shown through out this whole ordeal made what was a terrifying experience so much easier and I can't begin to thank the entire staff at Northlake enough. A simple "thank you" hardly seems like enough. The women who answered the phone (Ashley, Ashley, Shannon and Emily - I believe those were all their names!) were always so kind and patient with me, I wanted to make a mention of them and how great they were. NEVER once did any of them make me feel like I was calling too much or annoying them. You guys were AMAZING. Charlie is now home, and we're watching him closely to ensure that he continues to heal properly, but without Northlake I don't know what I would have done. I wanted to come on here and make sure I left a glowing review, because I cannot recommend them enough. They're an office full of amazing, kind, and determined individuals. I believe with every fiber of my being that Charlie got the best care from this office. I also appreciated how accommodating and patient they were with letting me visit Charlie!! Thank you, Northlake!

they forgot to give my dog her heartworm prevention shot. yet I requested it and paid for it. When…read moreI found out I was furious. they tried to make it right by giving her a free shot. Then they kept sending me text and emails telling me that I was late the next year on the annual visit. I told them that due to their mistakes the prior year, I was waiting to get all shots back on the same schedule. my dog is on a prescription diet and they refused to approve an order of dog food from Chewy online stating that my dog was not current on vaccines. My dog is a small mixed 15 year old who is down to 9 lbs from being almost 20 lbs a few years back. I called and gave them a piece of my mind for the treatment received. Well, I received a letter in the mail stating that they were terminating our relationship and would no longer treat my dog. They said the matter was not life or death. I beg to differ. A 15 year old, 9 lb dog being deprived her food is a life or death situation. And now they keep bombarding me with mail, email and texts to bring my dog in. What is wrong with these people? We have moved on to another vet who switched her food and is putting weight back on her. Do not trust this vet clinic. They are horrible.

Lakeshore Vet has provided awesome veterinary services for our dog, Ralph, for 14 plus years. We…read morehad to say goodbye to Ralph last week and the entire staff were super kind, caring and supportiv. We appreciate all of their support during this difficult time. Thank you!!

Love these guys so much! We have used them for several years now. Great doc and staff and prompt…read moreservice.

I just wanted to share how truly awesome Riverside Vet is. My kids and I had scheduled our first…read moreappointment there for our dog. Sadly, our sweet girl passed away the night before the appointment, and I had to call to cancel. We received a handwritten condolence card in the mail signed by the staff. That simple, thoughtful gesture meant more than they probably realize; it was so heartfelt and kind. When we're ready to welcome another dog into our lives, Riverside Vet will absolutely be our vet. Compassion like that speaks volumes.

Dr Amy is WONDERFUL! The front desk staff is beyond rude and has been consistently since we started…read moreusing this clinic. I have boarded my dogs on numerous occasions and they have been covered in feces upon pick up and smell like their areas were never cleaned nor were they even interacted with. I stopped using them for boarding and now done with them for vetting.

After a bad experience at another clinic in Covington I decided to bring our dog to Folsom Vet…read moreClinic. The staff was so nice and comforting and heard my entire side of the story before evaluating the dog. When they evaluated our dog they did so with care, compassion, and were very professional. Even gave him a shot with no reaction after the other clinic wanted to sedate him to give him an injection. My experience here was very good and we will be back.

I have 2 big dogs for a return visit for heartworm and rabies. Called that day and said I would…read moreneed help as I am disabled. Appointment was at 3:30, p.m.. Called again at 4:00 to see what the holdup was. Was told they had to clean a room and would bring me right in. After the room was being cleaned for 15 minutes, we left. Hate being lied to. Will take our business elsewhere.