I would like to thank Consuelo for grooming our dog, Shadd. Consuelo groomed Shadd nicely, and commented to me about his right paw was "nicked" by the crate after grooming. Shadd was experiencing pain in his right paw on Friday, April 19th, and as the salon knows, I called and spoke with Cathy about it. I took him into Goodyear Animal Hospital, and they diagnosed his inner "webbing" of his paw as tender. I am using the medicated shampoo prescribed by the clinic, and he appears to be improving, Thank you, and thank you for your grooming service once again, with Shadd. read more

Grooming department is awful. Took my dog for a full service. They didn't clean her ears nor did they clip rear nails. This led to a double ear infection and expensive trip to the vet. read more

The PETCO is Goodyear was amazing in helping us with our new puppies. Ariel went above and beyond to make sure we had everything we needed. They earned a returning customer for sure. Thanks Ariel and Petco! read more

I've never taken time to leave a review but my experience today left me feeling unsettled and thought it should be shared. While in line by the grooming I saw a dog being groomed and I could tell he seemed kind of scared, he was tied up tight by the neck and looked super uncomfortable. While the groomer "Bobbi" was trying to cut his nails he kept grabbing his foot back and she raised her voice enough at him enough I could hear her through the glass telling him he's a "pain in her damn butt" she then proceeds to brush him extremely rough. All I have to say is as a dog mom I would never ever leave my dog to be groomed here. I wouldn't want my scared dog being groomed by someone who clearly doesn't have patience or sympathy for my dog. read more

Went back and the bathroom is the same (picture added). Was hoping it would have been cleaned up but nope, it's worse than a truck stop, heck it's worse than Walmart. There's no reason it should be that bad. read more

Petco - Gross splatter. Nastiest toilet in all of Goodyear. - Pet Stores Near Me - Goodyear, Arizona

Kathy is AMAZING! She's been cutting Charlie's hair for years. Highly recommend!!!

I was in here the other day and the staff didn't have much going on. I just went in for dog food but the employees took the time to show me the reptiles and explain a bunch of health facts about my dogs that I didn't know. They were amazing. Really felt like I got a personal touch from them. read more

Dirty, indifferent (borderline rude) staff, the place is a pigsty, poor selection (poorly stocked, I guess), and did I mention the place is fucking filthy? Flies and crickets abound (and I don't mean the ones you can buy as lizard food), lots of bags of dog food leaking on to the floor, etc etc...just terrible...almost depressing. To the employees at this establishment (who might be all related, from the vibe I got on a hot and humid day not too long ago) - I'm sorry you have to work retail, and on a Sunday. Bear in mind there's always someone out there who will gladly take your job and do it far better. read more

For a big box pet store it is about as good as it get in my opinion, not that I have been to all of them but I have been to a few of them.

Had exceptional service from Nick, whom helped me carry a very large terrarium not only from the shelf to register but was happy to help me take it to my car as well! Even though it was quite busy, even the (unoccupied) groomer had to hop on register! Thanks so much read more

This Petco donated crickets to me for our classroom Leopard frog. Yeay Petco!!

Just took our dog for his annual vaccines at this location and as last year was not very impressed with the procedure & the employees. The girl at the front counter did offer our dog a treat which was nice but when our dog took a massive pee on the floor she was absolutely no help at all and completely ignored the situation. I searched for paper towels myself to soak up some of the wetness. I wanted to make sure other customers or dogs were alerted and would not step in it. It was way too soppy to pick up and when I asked if someone is coming to mop it up she said curtly "NO". A pet store should have a mop on hand when big accidents happen just saying. As far as the vetco vaccination employees they were not very professional - tattooed & pierced noses ,etc. They acted like this was their 1st day on the job- slow taking info, forgetting to give us the barcode so we could pay at front & had to walk back to get it. The vet is nice but not able to get down to examine dog because of his age & weight (vet not the dog). This might be last time to visit here. read more

Ranking my experience a 5 (FIVE)!!! and I don't take reviews lightly. My dogs are over 9 years old now and I get them shaved down every year at this time and this is the best job I've seen in all those years. My boys and I thank you. Now I wish I had left tip!! read more

Katie took great care of me when I brought Gizmo to be groomed. Since it was my first time there, she had told me about a coupon for first timers. She took great care of me. I see myself bringing Gizmo back again. read more

Lots of good selection. The trainer there is very helpful and knowledgeable. They offer training, vet check ups, shots and nip and snip.

Employees here have TERRIBLE attitudes. Make sure to do your research on whatever item your purchasing beforehand because they will not want to help you. Pet smart on Yuma is much better. read more

Very nice layout with some quality staff members. I kinda felt like putting in 4 stars because I haven't exactly had a "Woohoo" moment, but compared to the Petsmart off of Dysart, this place is seriously Woohoo! read more

My daughter decided 2 months ago she wanted to go to Petco to get hermit crab supplies. We walked in and I couldn't stand the strong pet odor. I walked around with my head in my shirt, of course embarrassing my 14 yr old. It was really bad! People say I have a sensitive nose but I know stank! When we were checking out I told Miles a staff member that he needed to hurry and cash us out because I couldn't take it. He apologized and said they clean regularly. Fast Forward 2 months we had to go back for more supplies and it was actually pleasant! Miles remembered me and said how does it smell? I was surprised he remembered and even cared to ask. He said he took to heart what I said and told his manager about my complaint. The manager actually changed how they do some things that deal with odor to make people like me and others have a more pleasurable experience and not want to hurry and run out. WOW MILES impressive!!! SEE YOU SOON! read more

Very helpful in correcting my setup for my red ear sliders my son brought home from a friends one day. I was spending so much time cleaning it we never had time to enjoy them. Thanks for the advice. BTW they didn't sell me anything that day just some free advice. read more

So here is how the groomer works here at Petco if your appointment is at 1:00 you might get your dog back by 5 because they won't start at 1:00 they will start at 4:00... how in the hell do you run a business like this this? ... we're finished here read more

About a month ago I was out of town and bought 2 reptile lamp fixtures and two bulbs. When I got them to where I was staying decided a high watt bulb like that wouldn't work well in a plastic crate. When I went to return I discovered I lost the receipt. I purposely went 8 miles out of my way to return to the same store I purchased as I was sure they could at least verify the day and time I purchased. I went in and was just trying to exchange for store credit. I was told by the lady at the register without a receipt I could not even exchange for credit. I was extremely upset and walked off and left product on the counter. While still in the parking lot I called there customer service number where the lady that answered could barely speak english, couldn't get my name right after I spelled it 4 times and then when repeating the story completely screwed up the story. I asked to have someone else call me back. I then thought while still in the parking lot I would give the store manager a shot and called back. Was told store credit could be issued on returns for all except lighting... Mind you, that is nowhere on their website as an exception. I waited for the call as I was told would happen and a couple days and several attempts on their website to complete a complaint and I still had not received a call. I called the customer service number again and this time a gentleman I could communicate with. He told me again someone from operations would call me back. Finishing my trip to Az and returning to Ca. I once again tried to submit a complaint on PetCo website. This time I was successful. A couple days later I received a response saying that after they spoke to the store mgr at the store I went to she was WILLING to give me a store credit. The problem with that was since it took so long for someone to respond to my numerous requests I was now back in Cali, 340 mile away from where they told me to return. I responded back and told them that and there has been no further response. I work for a company that totally believes in and promotes great customer service. PetCo apparently does not really care about it. I may be a small fish in a big pond to the. But I assure you I will continue to share my experience with the many rescues and dog lovers that I support. read more