I would recommend this place. It was super clean. It had what I needed for my kitty cats. It was very informative on different things that cats and dogs need. They had a wonderful employee at the front desk that helped me find the perfect things for my cats to keep them healthy and so they can play with little catnip toys. Their prices were great in their parking was wonderful but the thing that I liked most was that they cared. read more

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Nice place variety of merchandise and pets. I just went in to browse, and we didn't need any assistance from the staff. The only thing I can say they looked professional and the store overis clean and stocked. Every Petco I go to the environment is always the same, great business. read more

Petco - Inside the store - Pet Stores Near Me - Federal Way, Washington

Let's start with Ms LaTwon she sets the tone! She greets every customer who she makes eye contact with, she makes you feel like a customer should feel. Keep up the great customer service! Next it's Ms Emily she's the best Cat groomer that I had and that's really good. My Fur baby can be a Little spicy but Ms Emily can handle her. She comes home looking and smelling good! You rock thank you for caring for my Fur Baby! Highly recommend this store. read more

I was in the store two days ago. I was talking to someone and told them I didn't have a receipt for a 4999 Tuffy toy I bought my pitbull couple weeks ago it's been less than 30 days and someone bought it for him and they said it would be OK to come in to return it today. I brought my dog in paid $25. Got them a little mini package get us toothbrush and his feet done by another $25 worth of treats and then $50 buying two elk antlers. Well talk to the manager Paul and he said company policy he couldn't return it and I told him that that was not what I was told two days ago. He was very rude and said they didn't sell that product. I told him they do it could've been at a different location though he said I highly doubt that so I pulled up the Petco website and showed him that the large barnyard pig made by Tuffy was on the website so he called me a liar basically and then still refused to return the toy even after my purchases today what a disgusting and horrible way to treat your customers who's been with you since 2004 I asked for a General Manager's Naeemah number of course he said he didn't have one how convenient so then he just only wanted to give me his name in store number no one to contact. I asked for a corporate number and he almost threw a hissy fit. I will definitely be escalating this matter of the chain, but as well as feeling like a welcome guest even after spending $100 there today and him still refusing to exchange my dog's toy I will definitely be going to Petsmart from here on out. read more

Selling a used recovery vest is crazy. And it wa missing the calming disk that's supposed to be included. If it was used I get it, but having possibly another dogs fluids in here is so unsanitary. We aren't able to return it rn and have to stick with the cone we have. Hopefully they take back the return when we're able to give it back because that's kinda crazy. Mind you we got it with a coupon and an online sale, so we payed $32 for it, but if it wasn't it would've been $40+... read more

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Waited for an employee in aquatics for 25min after asking the cashier to call someone twice. Left without feeders for my pet because WM or whatever his name was cashiering sounded irritated "I already called someone but I guess I'll call them again" and then pointed at the person behind me and said "it was you who asked the first time right?" He said yes. So now two of us feel bad for having to ask for assistance. We both walked out after another 10min without being helped. Terrible cashier and non existent service. Off to petsmart I guess read more

Petco - Been waiting for an employee in aquatics for 25min after asking the cashier to call someone twice - Pet Stores Near Me - Federal Way, Washington

We often take Kuba and Havanna to this location for the grooming. We book the appointment conveniently online. They are pretty prompt when completed. The dogs always look so prettied up and smell good. Great customer service. We continue to come back. read more

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Tried taking my dog for a trim, I was able to schedule the appointment quickly so I'll give them points for that but the lady that was going to cut my dog's hair gave me bad vibes from the start. She and another employee started bickering right in front of me, it was awkward, and unprofessional. The lady was very nice but honestly looked like she was on something, and I was trying not to judge because I don't know her story and I was willing to give her a chance but when I did talk with her she just wasn't understanding what kind of haircut I wanted for my dog, she kept trying to push for shorter hair. I made a lame excuse and left, my momma bear instinct told me not leave my dog with them. read more

I came to Petco to get my dog groomed for the first time after a bad experience at the nearby PetSmart. Nicole groomed my chihuahua terrier mix, and he came home happy and looking adorable. She was very friendly when checking him in and made sure she knew exactly what I wanted. I could not be more pleased, and will definitely be back! read more

Petco - Cutie Boi! - Pet Stores Near Me - Federal Way, Washington

I had to make an unfortunate choice of surrendering two of my five leopard geckos and I had called them all the way from Buckley to ask them if they had room in their quarantine tanks for two leopard geckos. After two weeks of calling all the stores from Tacoma to Tukwilla and Issaquah, they told me they had room! The general manager on the phone told me they had the room and she was very professional and polite. I explained how long of a drive I was and I felt like a slight burden but she told me she would alert the employees of my situation and the two geckos. How kind!! Some stores would have chosen to just take in someone else's geckos or hamsters who showed up in 10 minutes AFTER I called. But nope. They were ready when I walked in and knew the situation when I entered the short line with two shoeboxes each with one leopard gecko in it. The cashier was very nice and she showed me where to go, only for Matt (I believe that's his name) to take them off my hands to bring them to a new home. I did not feel like a burden at all thought they had to hold those two spots and wait for the arrivals. I was very pleased that this process was more simple than I thought and they made it easier on me. I feel very confident those two geckos will find a new safe home. Would recommend for anyone in the area. read more

I got an item from a shelf that happen to be ¢1. Literally the exact harness I've been looking for my dog as these tend to be more on the sturdier side. I honestly didn't know until she scanned it that I was ¢1 but long story short, they refused to sell the item to me because it was supposed to be "sent back". I tried to explain her that according to their policy, if it's put back into the shelf, they cannot deny your transaction. I was literally embarrassed as there were people in line and they made it seem like I was trying to shoplift when it was just a ¢1 item?. Ironically, as I walked to the harness isle that I found it in, I overheard them talking about how she literally was just going to save it for herself since it was ¢1. Pretty stupid liberal (hard minded) people running these stores that unapologetically literally hate everyone when it's their job to check you out and literally assist you. Would not go to this location again! read more

Hit and miss customer service. Coupon on the shelf was expired by a month! I missed that it was expired. I waited at the front holding up the line for 5 minutes while they verified it. Manager then brings up an updated coupon which didn't work for my number of items. She didn't even apologize, just had a snotty look. Should have just comped it. Do your job! read more

Good products. However I would not trust bringing my pet here. The vet check in guy could not answer my question and didn't bother to inform me that I had to wait 24 hours after my cats rabies shot before I could take her to the groomer for a flea bath. I had to ask him or else I wouldn't have known otherwise. Thankfully I asked and just decided it wasn't worth it. If they didn't know this until I asked how can I trust them with my pet. read more

Looks like the person who is responsible for stocking failed. Feline section has lack of stuff. Fortiflora solution has expired 6 months ago and they do not follow the storing requirements. So, when I purchased something that simply won't help! read more

Came in to get some bird dishes and I should have just gone down the street to Petsmart. First of all, the store stank of perfume. They had two conures for sale that looked puffed up and ill. Right nest to them, the exotics/fish section smelled like something had died. Grabbed the bird bowls and got in line. There were only two people in front of me and one cashier. I guess a bunch of people were picking up dogs from grooming. The cashier called for help three times in 15 MINUTES and no one came to help her. Like, it shouldn't take that long to process three people. Anyway, when it actually was our turn, she was distracted by a groomer that came up looking for a receipt and ended up not even giving us one. I feel like I wasted my time in that store for things I could have gotten at Walmart for much cheaper. If I'm ever near this location again, I'm going to Petsmart. read more

I will absolutely never take my dog back here. They said a few hours. Then it was 2-3 hours more. Why make an appointment??? All the groomers look like dopers. If you love your pet, avoid this place at all cost. They didn't even groom her right. It looks like the used scissors and made her hair uneven and choppy. Were her nails even cut!?? If they were, I absolutely can not tell. I could have done a better job and saved $75 as well as 4-5 hours of my day. Never again. Eww. read more

Groomers: My dog always comes home looking good Staff: friendly and some know their stuff. Today Michael explained what happened to the brand of dog food I've purchased for years and how to transition to a healthier one at the same price point, or increase the meat content and pay a little more. Selection: Good! They can lots of food, shampoos, accessories, etc. read more

Petco - Super cute holiday items - Pet Stores Near Me - Federal Way, Washington

Took our 11 year old Yorkie to get a hair cut service here for the first time. I was hesitant at first. When we first arrived the lady at the front desk was calm and greeted me and the dog. She asked a lot of important questions that I have never ever been asked when getting the dog groomed. When it was time for me to hand my dog over she took her like if she was her own dog. My dog stopped shaking. She normally shakes for a while and gets anxious. I explained to her how I wanted her hair cut. We aren't too picky but in this case my mom has chopped the dogs hair and her hair was a mess. I walked away not expecting much. When I returned to pick her up I was shocked on how peaceful my dog was. It was almost as if she didn't want to come back home with me. Her hair looked amazing! She even has a beautiful bow and a scarf. They did such a great job! So happy I tried this place out! read more

Petco - Fresh grooming appointment - Pet Stores Near Me - Federal Way, Washington

I came for cat liter, found good parking, had the cute mini carts, found the liter I wanted and proceeded to checkout. One cashier and this couple had a bunch of coupons and questions that led to an 8 to 10 min wait in line. I never received a "I will be with you shortly" or "let me call another cashier". I waited patiently and once I got to the cashier she never thanked me for my patience or apologized for the wait. I did politely bring the cart back into the store and I did receive an acknowledgement for bringing it back. What's with pet stores having dismal checkouts? This is one reason I try to buy online. read more

We just pick up my cat from federal way petco but they cut soo ugly! my brother told them to cut just short. They show the level how short we want so he told them make it short hair not shave but they shave all hair on body except for head and legs. My cat is soo ugly! We wanted to keep beautiful black hair. They are soo unprofessional! Never going back and gonna tell all my friends and their friends to never go there..im so mad and sad! Look at my cat! You think thats pretty??im not a person to leave a review but im sooo mad! Does she even have grooming license?? How can she make my cat looking like that???? read more

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being bore with my home time I stop in from time to time to look at the cats and other animals . I liked the store in Salem OR. and I thought I would like this one just as much .cant say if I do right now being I have not spent as much time here as then one there . I did notice the pricing on line is cheaper then the price in any of the store and if you can get free shipping all the better . I am told be people that you can bring your pets with you when you go in but I have not done this yet . one thing have not seen much outside this store is pan handlers ....hmmmmm read more

2 of the 3 employees I saw weren't wearing their mask properly (not covering nose). Please enforce proper mask usage! Update: Thanks for the response, updating to 5 star! read more

I love going to petco. My dog is big and not a fan of getting his nails done or being groomed. Eva has taken great care of my Kody Bear since he was a puppy. Shes awesome with dogs and cats. I trust her with my big guy. read more

Petco - Pet Stores Near Me - Federal Way, Washington

My husband purchased a lawn mower blenny fish from this petco. We are very experienced fish people. We have a 200 gallon saltwater tank with fish that are more than 25 years old. We brought the blenny home on Saturday. We acclimated him slowly as we have with all of our other fish. By Wednesday, he had died. I contacted petco but they could do nothing to help us. Why not? Turns out if we would have bought him online instead of the store they would have offered us a guarantee. How does that make sense? Because of this, we will never buy anything from the local petco. This might be the reason the store will soon go out of business. Local Petco stores MUST follow the same rules as online Petco . read more

Petco - These are 2 of our clown fish - Pet Stores Near Me - Federal Way, Washington

We're your royal customer but some of your groomer (J) associate tried to charged us extra money for services. Your associate told us if you're not ok with the number for extra we could make appointment with another groomers but please know groomer assigned from automatic system WE DID NOT CHOOSE that groomer. This appointment is almost a month but previous groomers never have issues and never changed us extra before. Not just only us shocked and another customers in line tried check in shocked as well they not even know why groomer tried to charged us extra. This such horrible experiences with with groomer they just shaved our dogs all the way. Groomer department manager never resolve this issues. Petco cooperate should know about this issue from us soon. read more

Just got a cute little Morkie (Maltese and Yorkie mix) we came to buy some pet items and everyone here was very helpful. A staff member also gave us a welcome booklet that contains coupons and deals. Too bad that the bed pad that we bought our little one the coupon didn't work. Treats are also available near the checkout area. read more

This is about Vetco, As who mans a clinic changes your milage may vary. We have used Vetco for years for vaccinations as we travel quite a bit and been very pleased. Went in for Lepto renewals on our two dogs. The appointment system wanted to give me two appointments over an hour apart. As I have to drive 75 minutes roundtrip to the closest Petco, I did what I have done for years brought both dogs and expected them to squeeze in another shot like usual. The KAREN vet tech said no way, I explained why getting both dogs really mattered to me, she did not budge. I asked who the vet business was as I wanted to make sure to NEVER use them and she would not give me a business card. We left with NO shots. The Petco manager was apologetic but has no authority over the Vetco part. Petco will be collateral damage, but PetsMart will now get all out pet supply business, and we will look for local independent vaccination clinics or a vet for shots. read more

Many thanks to the vetco team for taking care of both of my cats for their vaccines and exams. As well as having some of their favorite treats and food in stock for their post vet visit! read more

A dog has to eat! I had to get a bag of Blue Buffalo limited ingredients for small dogs and fortunately they had it. I also needed some shampoo but they were out of the shampoo I needed and the salesperson Austin was very helpful in suggesting an alternative. I was also very lucky to find the last old version of a bone toy my dog likes. The new ones are thicker and he doesn't like them as much. If you need anything make sure to ask for Austin. He was both polite and knowledgable. read more

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A good place to get feeder fish ...... ............. Staff is friendly seem to know there stuff ..... ......... read more

Horrible service I had to wait in line for almost 20-30 minutes to get help on an item that the cashier could not process (totally not her fault). The cashier made 3 attempts to get her supervisor "Angelina" to the front to help as she began to get a longer line finally she came and cleared the situation I had patience as the cashier kept apologizing. Shortly after I went to make a return just before closing to make an even swap I asked Angelina if I could do a quick return she immediately escalated things. She said I need to leave although the doors were still open for the public to enter and then went on saying she would call the cops and to have another employee put his hands on me to remove me all while I was calm and asking a simple question and reminded her she's the one who had me waiting right before and couldn't accommodate me right before closing. Customer service is horrible specially if you run into that supervisor. If I could put zero stars I would. read more

I don't know why there are so many negative reviews. We've been going to this place many times to get supplies for our pets and employees have been friendly. I only encountered one employee who was literally high on the job (what was he snorting?) in over 12 years we've been going here. The price is a little bit more compared to what you get online or any department stores but you'll find what you need here - including a homeopathic UTI remedy for our cat which saved us tons of $$$ in vet fees. We also adopted two pets here. Our Maine Coon and our Bearded Dragon where from Petco. My biggest suggestion is always research before you get a pet especially when it comes to reptiles. You can't assume employees know everything about them because you can end up with a sickly one. Every visit has been great so far and we even used Vetco services. Vetco is affordable pet care and locations vary. read more

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Had our Lab groomed here yesterday. He smelled like a cream puff when we got him back. The employees were so so kind to this old dirty dog. Loved the experience. We will be back! read more

Very friendly and pet friendly. They great you as you walk in and out the door. They also having grooming here and I've taken my Maltese here for grooming. The groomers are great and they handle dogs great. read more

Petco - They did a great job cutting my babies hair - Pet Stores Near Me - Federal Way, Washington

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The worker here Jackie is so rude her attitude was absolutely unprofessional I highly recommend talking to the manager and not her.

Had appointments for both the vet and the groomer at the Federal Way store. Took me over a month to get appointments. Went to the vet first everything went great no problem been there many times never a bad experience. Then took her over to the groomer for her appointment and even though she's been groomed at the Kent location many times without incident they refused to groom her because of her age. I made the appointment to the website they know how old she is it would've been nice and they told me that before I waited a month to get her groomed I will never take her there to Federal Way again. I will no longer buy her food there. And I will find another location for the vet. read more

I have been going to Petco for over 20 years. My pets have received grooming and vaccinations. I have spent 1000s there over the years. I have been a loyal customer. In recent years, I have been biting my tongue. Petco markets itself as a place for "low cost" vaccines midnight. It used to be that way years ago. The lines used to be out the door. The vaccine prices are more than the vet I bring my dogs to. Ludicrous! A couple of weeks ago I got some vaccines for one of my pups, cost nearly $100. Today 3 weeks later I got a booster shot for $52.55. The check in is painful. Seats are in isles. The floors are always FILTHY! There is no cleaning in this store...utter filth! Pets have contagious diseases. The floor should be sanitized every day! I bet it has been years since a mop hit the floor. I bet if you took a swab of the floor and tested the results the diseases found would be astronomical! How you pay for things is always crazy as well. Generally, there is only one person at the register. Today there was only one at the register and there were 12 people in line. To add insult to injury, the person took my dog in the back and gave me a slip to go to the front register. There were 11 people Ahead of me. They called me on the phone for me to pick up my dog, but I was in line. Nuts! The same holds true for when you get your pet groomed! They give you a slip and you have to go wait in line to pay. Why can't the vaccination clinic as well as the grooming clinic have their own registers!? I am so angry today with my experience that I had to write it here today. Change your website language that illustrates you are a HIGH COST vaccination clinic and NOT a low cost one! This is a clear example of fraudulent false advertising! Your door is disgusting. I will not go back to this filthy hell hole! Clean up your act!!' read more

My household has way too many pets, so we buy literally everything here. Dog food, cat food, mice for the snake, and so on. The only poor experience I've had with petco is that the hamster we got died after 3 months or so. I doubt it was the stores fault but since they done have much info about the hamsters who knows if there was anything we could have done. My 12 year old daughter cried for days. She was the best pet owner ever and the hamster was under no stress whatsoever. One of the other things about this store is half the time I can never find an associate aside from the person at the register. I've never used their groomer or dog training so I can't offer much insight. Just be sure to ask questions if you're interested. read more

Once inside I was immediately overwhelmed by a stench. Not sure where it's coming from and why it's there in the first place I braved the smell and tried to breathe as little as possible while searching for a dog bed. Found one but I was worried that any merch from this location will just stink up my car and home eventually so i had to forego the purchase. There's really no excuse for this kind of horrendous retail environment when the Petsmart a couple doors down had no problem of this sort whatsoever. read more

My dog was groomed here. They did a great job and he came back looking fresh and well groomed. I took one star off because he had a tiny red spot of razor burn in his armpit but it was gone surging a couple days and that happens with him quite a bit due to sensitive skin read more