This is more for corporate. The workers at this Petco are friendly and sold me on doing puppy classes and upgrading to get the two $40 store credit. We never received the credits. I called customer service many times and they said they didn't have record of the purchase. I had the receipt and plugged my phone number in. They said no problem I'll get it shortly. Never came, threw away receipt bc I thought it was resolved. Called again, no proof the previous call or action was made... absolute BS read more

This petco is a little far from home but I like going here because of a really friendly worker. He always helps and never hesitates to give me suggestions on better items for my pets! Recently went and sadly he was not there. Instead there was someone named Ben and I got a very uneasy energy from them. It felt as if they did not want to be there and hey I get it it's a regular customer service job but make the effort.when I asked to sign up for a pals rewards he let out the loudest sigh as if he was miserable to be there....... congrats petco you just lost a customer! read more

My go-to Petco, especially for grooming. The groomers are always so helpful and happy to see my pups. Love that they have the text message feature enabled, so it's easy for me to get updates as to when they're ready for pick up. read more

Best Petco ever. The manager is the best and treats the customers very kindly and takes all confers seriously. I had a collar that was too small for my pup and they gladly returned it and let me exchange it for a harness. They are kind and understand- I had lost my receipt but still they let me return it. They are clean too, and they have a wide range of products. read more

I just bought treats here for my dogs and found mold all over them when I opened the bag! Pretty disgusting. I go to this store because it's convenient but I now have serious doubts about their quality control. Don't think I'll be going to Petco anymore. read more

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I recently tried to buy a fish at this store. After waiting 10 mins The sales lady Ness was Rude and question that she would not sell me a fish if she had to know the size of my tank. The store manager Valerie was also not very helpful. if your looking for friendly customer service go to Petsmart! read more

I walk into this petco to buy my cats some collars And while I was at it I decided to take my daughter to go look at the animals one of her favorite things to do at petco. We went to see the rats, birds and mice which all looked very ill and unhappy.. And finally the fish. To my surprise I could not believe what I saw Fish fighting for their lives!! Being sucked into the filter by the bunches in one tank some were halfway sucked in with only their head peaking out and others their whole body, being vacuumed in and I could still see their Gil's moving! I thought maybe it was just one tank but NO sadly most of them were the same. How could a place that promotes the love and care for animals let this happen? You would think they would do something about it because there are ways to prevent the fish from being sucked into the filters. It's horrible .. All the animals seemed to be under lack of care. I do recall if your an employee at petco you have to have an admiration for animals.. But no one apparently at this one. read more

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WORST CUSTOMER SERVICE! I got in line around closing time behind 5 other customers. I asked the manager who was walking by if he was going to open another register and he said, without even stopping, "unfortunately that's the only register open" in a very dismissive way, not in an apologetic customer service friendly way. Then he quickly exited to his office. There were at least 4 other registers and 3 employees that I saw. I then asked one of the other employees who was just standing by the door if they COULD open another register and he seemed to indicate that there was nothing he could do. It seemed like he thought it was stupid to have a long line of people at one register at closing time too. I handed him my my stuff and left. Every pet supply store has the same product, so skip the encino petco and give someone else your business. read more

BOOOOO!!! They discontinued Myu2's favorite dry food!!! It's called "Solid Gold Cat Food". It's the Only dry food that she eats. Now I have to tell Shino-san to drive to another Petco in Woodland Hills. read more

PetcoGrooming I highly suggest!!!! I bring my two puppies here to get groomed and I'm never disappointed. Highly highly recommend Andrea she takes such good care of both of my puppies and they love her as well. Andrea takes her time with each of my puppies. She truly does a fantastic job and I will continue to come bring my puppies to her. read more

Petco - Thank you Andrea #petcogrooming - Pet Stores Near Me - Encino, California

Ok, can we just talk about the level of RUDENESS I experienced today? I popped in to buy some dog food early in the morning 9/10/16 and there was a cashier ringing up a LARGE sale. There was another employee standing by the other cash register talking to an employee how someone calls out all the time blah blah blah.. WHO CARES!!!! I looked at her like umm hello do your job and ring me up and she flat out said, "Do you NEED something?!!" Excuse me?! Am I interrupting your very important conversation while you're on the clock?! It took everything in me not to go off on her and her dumb attitude. It was way too early for that. Management, please coach. This is def an opportunity. read more

Very nice service fast They help me to choose the right food for my pat and my pat like it read more

I bring my cocker spaniel here all the time. I swear he knows he's where he's going the minute he gets out the car. He seems so excited to be there and starts jumping up and down to get into the door for his bath and haircut. They have a buy 10 get 1 free deal on grooming with your petco pals card... I'd forgotten all about it until the coupon came in the mail! There were no gimmicks attached, and it was a true, free full grooming or full bath. I usually get the works package, but this was perfect and included his usual haircut. I've never had a problem with him getting nicked or cut and they've always followed my wishes with him being cut lower than normal and not receiving his usual cocker cut. I have seen them get a little frustrated with owners that don't understand why they can't clip their hissing cats claws... but other than that it has always been a pleasure to use their services for me and my boy. read more

They don't honor their own website's prices. Petco's website showed the food container I wanted was $34, so I drove over to buy it. Walked in and saw it was labeled $43, which is $9 more than their own website. I pulled up Petco's website on my phone and asked a clerk if she could sell it to me for the advertised price. She just said, "No," and walked away. Terrible policy. Petco just became my "only in an emergency" store. My dog shops at Amazon from now on. read more

Worst PETCO EVER PET KILLERS, I had a similar problem with all the fish i bought.... They all died........... sick fish dirty stock rooms Employees no nothing about anything read more

The people over here at this location are always very welcoming and are all very knowledgable about the products .... My puppies love them and I'm so happy that they carry a lot of different foods and anything we immediately would need . One of the fish I got from there died soon and when I went back their employee with the glasses I forgot his name he took his time and went over every little detail about to take care of them with me . Pretty impressive read more

A couple of years ago, we adopted a dog who, let's just say, has some issues. I searched for training classes that were appropriate, but they were all very expensive. Desperate, and after a friend's recommendation, I thought I would give Petco a try. Sarah was so accommodating, and patient with my timid, and somewhat aggressive little dude. I wasn't sure that the regular training class was the right choice for him, but she made the goal getting him socialized- not necessarily having him learn commands. It happens that he also learned some commands, as did I. He also made progress by interacting with new people, and being around other dogs. It sounds like small steps, but for us, they were really huge! Jacqueline is also really terrific! She always greeted us, and made a point of trying to interact with Brodie before he tried to run and hide in the training room. There were a couple of times that there were misunderstandings about the class having been cancelled (when I wasn't told), and the manager was always very nice, and went out of her way to apologize. I would recommend this Petco, but since Sarah is leaving to focus on school, I'm not sure about the next trainer. read more

Petco - Pet Stores Near Me - Encino, California

I took my puppy Pitbull Terrier to Petco. She LOVED it. I got her a new collar. Treats. Shampoo...uh oh. bath time! she met a little cocker spaniel friend. and all in all it was a pretty painless process. Went in there to find out about their Pet Vaccination. Pretty affordable. Was pretty funny to watch her try and run full speed but barely move an inch due to the slippery floor. :-) I did notice some open bags of treats in the treats section. looks like someone got hungry.. read more

Not a fan overall...their location and parking are good, and they do have a good supply of different foods, treats, toys etc...but it is SO difficult to see the mice, rats, guinea pigs and fish, lizards (and whatever else they currently may have!) etc...not in good condition and treated like some expendable item. Live creatures should NOT be kept in pet stores or sold like this. And the rats (one of the most intelligent and sweetest creatures around!!!) are often being sold as food!! Horrible! I do think, however, in fairness, last time I was in I might have seen a sign that stated their creatures are not for "feeders", but honestly who is going to come in and ADMIT they are buying that sweet "medium" rat for snake food? Bottom line: PLEASE stop selling live animals of any kind. read more

The staff in the store is extremely sweet, they even remember my puppy by name. However, stay away from the groomer! I took my puppy in there today to get her nails trimmed and the girl working there was extremely rude and incompetent. I would've gave this location 5 stars if it wasn't for her working there. After making me wait and giving unnecessary attitude, she takes one glance at my puppy and says that her nails are as short as they can be and that she can't do anything unless I want her to make my puppy bleed!! Are you kidding me?? Her nails had never been cut before and they were extremely sharp. Sure enough I took her to the Northridge location where the groomers were very sweet and trimmed her nails in 5 min WITHOUT making her bleed. read more

Best service, everyone here is so nice. I was in a real bind with getting my dog a vaccination in time for boarding due to a last minute shake up in who would take care of my dog (aka someone got COVID) and after calling 30+ places/vets who all refused, they're the only ones that offered to help. Could not be more grateful. read more

Just went in today and was appalled to see dead beta fish out on display in plastic tubs stacked on shelving units. Even after somebody else complained, the dead fish were still left there. Not good. read more

This petco is great, very close by to where I work and the workers are very nice and helpful. I usually just come in for a quick buy, the place is always clean. read more

Petco - Entrance plenty parking - Pet Stores Near Me - Encino, California

My 5/5 is solely for Christian in aquatics. I was pleasantly surprised to see how well maintained the fish are. Petcos are notorious for selling sick/depressed fish but his passion for our little aquatic friends shows. He also showed me great products to keep them happy and healthy. Thanks for your time and expertise! read more

This store marks my first ever experience with anything pet related... I came in to Petco on a Saturday morning as later that day I was to adopt two little kitties (which have turned out to be THE most awesome cats EVER!!) Anyways, I had to get it all - food, snacks, litter box, freshstep, toys etc etc... Let's just say that I was very glad and lucky to have my sister there with me.. There was no salesman/ staff member in sight! I must have circled the Cat Section about 100 time, lol, just like an indoor nascar race wtf haahaa Eventually my sister and I found everything.. Grand total of $130.00 (out of which $35.00 was towards a carrier cage thingy). I guess the price is ok? I don't actually know, I am still new at this cat owning world and still checking out products/ prices and whichever relates 3 stars for convenience, having everything at one location and variety, I guess.. And I would also like to mention that the refund for the carrier was nice and easy. Will I be back? Probably only out of desperation as I discovered a pet shop next to work which is 10 times more inviting with A class service... I'd put a link, as a good "Elite" should, but I need to search it on Yelp first LOL... It's probably gonna be my next review, so find it there!!! :)) read more

The employees there at Aquatics never heard of fishless tank cycling...really? I called with a tank cycling question and was passed to three people before it was apparent that no one knows what I was referring to and were just bluffing any answer to me. If you're a fish lover, go elsewhere. read more

Groomers have a bad attitude. do not see Andrea, she is rude, and doesn't care for her job or the Petco Brand. She is unprofessional and unpleasant!!!! read more

This Petco is always clean, well lit and staffed with helpful folks that are always willing to answer my questions. However, that is not always the case with other Petcos. read more

Been going here for 4 years. Everyone is pretty nice and the store is well maintained. Well, all these years I would have issues with updating my phone # for regarding my membership. Each time, the employee would tell me that I would have to contact corporate. So, I not making that much effort. I went in yesterday and there was a new employee. I had issues with my # and JUSTINE stated that she will update it for me. I was shocked and happy at the same time. Once she did it, I felt so relieved. Justine, Thank you so much for being the first person who truly helped me at PETCO. read more

Well we have a free trimming coupon and we went to this Petco address. And they said they can't trim my little dogs nails co'z it's long already. Duh! And they are shorthanded. Well I guess if it's free you don't get anything. Waste of time , gas and a disappointed dog and dog parent. read more

Went to buy Bogie a new collar and some food. Tony was really helpful and knowledgeable, he helped me pick the perfect brand & the cutest red plaid collar. He even helped me carry the giant bag of food to the car. Thanks Tony & neighborhood Petco - see ya next month! read more

I went buy to exchange dog food because it wasn't working for my dog. I love there exchange policy and the cashier was friendly and helpful. There wasn't much help on the sales floor. I didn't see even one associate while I was there. Fortunately I didn't have any questions ;) read more

Been going here for years and if I ever pay cash for some reason they never have enough change to give to me and make a dramatic scene in front of other customers that I'm waiting to just get 30 cents back. If I was short 30 cents, you wouldn't give me the product. Good thing there's a Petsmart now nearby. Never coming back here. read more

This review is for Zayan ..She did a great job today for my puppy Cloud ...She's so patient ,nice and professional..Although my pup had a lot of mats but Zayan patiently removed all of them and gave cloud a very nice , clean and cute haircut ..Thank you again Zayan and we'll be back for sure read more

We met Jackie (Aquatic Specialist) in the Encino store. She is very knowledgeable and helpful. My wife and I consider her a "Fish Whisperer" and her advice is "time proven." PetCo is lucky to have you and so are it's customers (and their fish). Thank you again Jackie! read more

Love the Groomer named Ethan and his friend who work in grooming part. They are so wonderful with people and with pets. My Charlie loves Ethan and Charlie is scared of everybody. Thank you petco up for hiring such amazing people . As for the store portion, the workers in the store also amazing helpful lovely people will be back soon. Im so glad i met Ethan! Oh my friends on Yarmouth now go to him. Ethan.... you have a fan club of Fur babies and their Mama's!!! read more

The staff is always helpful, some might say above and beyond. I'm here twice a week for pet food and supplies and they always deliver. Reliable, helpful. read more

True customer service at its finest. Thank you so much Travis you really went above and beyond I really appreciate it. Super friendly super professional and very knowledgeable. God bless. the checkout staff Albert was also super friendly and very helpful. read more

Overall I like shopping here but its stopping me from giving 5 stars because the manager on duty that day was unnessicarily rude to my boyfriend about putting his mask on over his nose when it slipped off when we were spending well over 300 dollars on fish aquarium stuff. I was about ready to walk out. I get its a policy but she should've handled it way more professionally and not like a rude teenager. read more

brought my 3 dogs here to get groomed by the grooming department and they did a wonderful job, my dogs all smell great, nails are clean, and the fur is beautiful. Great haircuts and they seem happy, no trauma or anything like that. I've had bad experiences at other places, but not here! read more