OMG, I have never experienced any places like this store. I went in this morning wanted to buy two little fish for my son. This lady asked me how big my fish tank is. I told her it's a 5 gallon tank, and we have two tiny little fish in it already. She was so rude, and told me Petco would not sale any fish to me, because my fish tank is already over its capacity. She said I could either buy a new bigger tank or go some where else to get my fish. It's the most ridiculous thing I have ever heard. I will never ever go there again. read more

Very messy and dirty store. Petco used to be enjoyable to visit, not anymore. It seems the management is doing a terrible job and the employees act like they're forced to work there. It would be nice to buy locally but I won't be giving this store my money. Thank goodness for Amazon. read more

Second time taking my English Springer into the grooming salon. Couldn't be more happier. Cecil did a professional job. My girl looks beautiful! read more

Came here twice, just to shop around for dog food. First time, found an expired bag of dog food dated from last year. Placed it back and went to see other brands of food. Went back in today to restock on dog food, found an expired bag of Nature's Variety dog food, dated best by March 2017. The customer service today was bad. Went and stood in line, the cashier clearly saw me, but after checking out the customer, she exited the cash register and walked away from the stand and went to the backroom for who knows what. She didn't come back till after her coworker helped check out another customer and she only stepped in because her coworker had asked her to. Let's not forget to mention the dog pee on the floor with a towel on the ground to wipe it, but it wasn't cleanly wiped and the towel was just left there. Won't be coming back again. Pretty disappointed nonetheless. read more

Petco - Expired food on shelf, best by March 2017 - Pet Stores Near Me - Elk Grove, California

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This evening I walked into petco concerned about some of my fish and the manager Chris was so helpful and informative. He was very patient and professional. I was very anxious about not knowing how to care for the fish but Chris left me feeling at ease which I very much so value so thank you for the awesome customer service! read more

I moved from the Bay Area to Elk Grove 4 years ago. After much research I found a Pet Groomer at Petco who was awesome! Since her departure and with another gal Cecile who was also great every experience has been down hill. My 10 pound Maltese mix has never had a grooming complaint until these gals got ahold of him They have labeled him difficult and one of the store managers Rachel actually told me not to ever bring him back. Groomers MJ, Caitlin were awful to deal with. Most recently the day of my scheduled appointment Sept 30th, they called two hours before to say they could not groom Javi as there was not enough time. I was livid so I went to the store and spoke directly with Chris the Petco manager who said he would speak to the groomers to get me rebooked sooner than the week out that MJ and Caitlin ( who is very new) suggested they could accommodate . MJ ( one of the Grooming Managers) is very over worked so they are overwhelmed at the onset. Petco then called and said come in on Oct 3rd. I did for a 1pm appt. At 5:00pm I get a call from Rachel who indicated that they " are not able to finish the service as Javi is too anxious" She then recommended that as Javi is an older dog to not bring him back to this location. MJ indicated that he is a senior dog which he has always been and I tell you NO ONE has ever said harsh comments like they provided. I have been going there for years and the the previous groomers I mentioned at the onset are not longer there. Both of them are professionals and have an excellent way with animals from all backgrounds. The sub par grooming staff and Sunday Manager Rachel were awful and lacked basic customer service for a repeat customer. I had hoped Chris would take the high road to reach out to me as we have spoken several times before. Sadly he did not and they have just kicked Javi out. Unbelievable experience! Do not take your dog to this location. Every groomer I have ever used talk about what, a good boy he was, how he loves baths, ect NEVER this labeling as difficult, unable to service ect. It has to be the caliber of the GROOMER which in my honest opinion is awful. There you have it the whole truth. read more

Petco has refused, after many years of doing so, to groom my 14 year old chocolate lab. Dixie is a sweet-spirited old girl. Her only crime is that she can't stand for long. I want to make her last days on this planet as comfortable as possible, and I just had to bathe her in my back yard. Are they afraid of a lawsuit? I'll sign a waiver! Do they need more money because of the "inconvenience " in her not standing? I managed to get it done, and I was already paying $60 plus a nice tip! Shame on Petco! They have ads on their website right now about adopting elderly dogs. Beware - the Elk Grove, California Petco will refuse to care for them! read more

Petco - Petco refuses to groom Dixie because Of her age! - Pet Stores Near Me - Elk Grove, California

This place is awesome thanks to Susan and Carrie. I would never take my pets anywhere Else but here they are so friendly and they do an awesome job and my dogs just love them. You guys keep up the great work I will always be a client. read more

M.J. (who claimed to be some made up position and called herself the "manager over animal safety") has the worst customer service ever and needs to get off her power trip.. I purchased 3 betta fish and was told by a sales assoc. to keep my receipt in case something happened and to bring in a water sample to get a refund or replacement fish. One of the three fish got ich and died within 2 weeks. The other two fish are thriving. I brought in the water sample and she tested it trying to find something wrong with it but I can see that the test strip and chart matched and nothing was wrong. She then tried to say she was not letting me walk out of the store with another fish because she knows the living environment which is a 2.5 gallon tank with a light and small house and that it should be in a 3 gallon tank with a filter and heater. Mind you, these fish are in a tiny ass cup in the store. Oh and that I should have been cleaning the tank twice a week knowing damn well no one is changing their tank twice a week. Ol girl was trying to find every reason not to replace/refund the fish. She then proceeded to tell me she was going to retrain her staff because I said that was false advertising about the return policy. She needs to retrain herself on my opinion. I will walk out of another store with a betta fish. Petco lost another customer. I'm sure she's the reason for all the poor ratings at that store. read more

I like the local store. it is conveniently located and usually has what I want. What I do not like is that the clerk could not apply any of the coupons or discounts that arrive by email and which I thought were available to me for in store purchases. I do not want to shop for pet supplies online and you waste my time sending me emails for online only sales. If you want my business, then reward me for my purchases with in store savings. read more

I think this location got worse from when I reviewed it 2 years ago. I recently went in to get some supplies for my turtles and the staff there is so unfriendly. read more

I come Inside squinting from the sunny glare and the lady thought I was a gangsta and was about to tell me to get out. I ask her where the lint rollers are at and walk into a corner where a worker was talki g to a customer about a waiter being rude. Eavesdropping some of the conversation I think she was the one Being rude, especially when she tells me to go somewhere else cause they were having a conversation. I would have left but I was trying to tell her to move outta my way to get my item. As I get to the register I see that they have customized dog tags. So I buy them and the register was nice and friendly. Until She pointed me to the Machine and told me to make the dog tag myself. WTF. I Come to expect less and less of elk grove, how are these people keeping their jobs? read more

Some of the groomers are so friendly (can't say all of them are) so writing this review is difficult. I gave an extra star simply because my groomer is very kind and positive. But it seems as if their groomers are overworked and underpaid, which is sad. Nonetheless, they BOTCHED my poor yorkie's hair, botched isn't even the word. PetCo has lost me as a client after having been coming here for more than a decade. UPDATE: I have changed this review from a 2 to a 5 star rating. Katelynn is amazing. The management their is the definition of customer service. Katelynn immediately reached out and rectified the situation. Refunding services and offered a free grooming to follow. Looks like that day my dog came in, was just one of those days, and not everyday is perfect. I understand that. Everyone makes mistakes, but those that go the extra mile to correct, means everything and more! read more

The juvenile leopard geckos looked sickly. They were extremely malnourished to the point you could make our their bones and spine. One of the albinos seemed as though he couldn't open his eyes and was running into the walls. Instead of taking these poor animals into the back and feeding them till they looked healthy Petco had placed a 50% off sign on the front of the tank. Nothing about the care of these animals is right. I don't know how any company can claim to love animals but keep them in this horrible condition. read more

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Found a piece of cotton left in my dogs ear from getting groomed at this location. This is the second time I have had a issue with Petco grooming. When I reported this to the Manager Johnathon he told me to not come back because my dog was too "sensitive". The bloody puss field cotton ball apparently was not a big deal to him and worth his time. Especially since I was told by the other staff they would clean her again to make up for it then when I came in to get my dog bathed they took back the offer. WORST COMPANY AND MANAGEMENT! read more

Petco - Cotton in my dogs ear left over from grooming filled with blood and puss! - Pet Stores Near Me - Elk Grove, California

I don't like large chain pet stores. If you've been to one Petco you've seen em all and this one is no exception. Generic low quality products at average prices. Any of the cat/dog foods carried here are below the quality of anything I would ever feed my pets, by-products cause cancer and tend to be main ingredients. Most pets can be expected to have behavioral problems, worms/parasites and other ailments. As a professional pet care provider who worked for Petco years back, I find taking a close look at the animals disheartening and frustrating as it's impossible to not see disease and inappropriate care. For me I just go here to socialize my dog and grab toys. For everything else I need for my pets I go to small mom & pop type places where quality rules over profit. read more

Pet lovers paradise. They not only sell pet supplies here, but also live animals. Grooming as well. My dog goes crazy here, because she loves to meet other animals and there are allot here. My daughter bought the newest addition to my family a Hamster named Latté. read more

Petco - Latté the Hamster - Pet Stores Near Me - Elk Grove, California

We have had an appointment for grooming for over a month and a half. We had our appointment scheduled for 9 o' clock but they decided to change our appointment with just an email conformation. I called to inquire why the email states my new confirmation time and they said because they had a change in scheduling. This is NOT the customers problem. They said they couldn't accommodate our regularly scheduled time and to reschedule. Very very poor customer service changing a customers appointment without any prior communication but an email. read more

Don't use Vetco! I usually go to VIP shot clinic for my animals, but the Elk Grove location closed temporarily because of COVID. So I decided to try Vetco. I liked that I was able to make an appointment and thought I might switch clinics for future vaccines. Well, the veterinarian on site would not give my Boston all her vaccines at one time, even though I told them she always has had them at once with no problems. So I had to split them up and go back in two weeks. A little inconvenient but not a huge deal. They charged me for all vaccines without asking me if I had a preference and scheduled my next apt. The morning of the second apt, I was notified the apt had been canceled because the vet did not show up. Long story short, I ended up having to schedule an apt at another location 20 min away to get the soonest apt which was 3 weeks out. If they hadn't charged me up front for the shots my dog wasn't able to receive the first time, I would have gone somewhere else by now to finish it up. I've been so frustrated by this whole situation, I'm never using Vetco again. read more

Came to buy some toys for our little Bichon. Store is clean, nice selection, employees are ok. Although we came for puppy supplies, we might end up adopting a kitten!!! My girls fell in love with them and can't bear the thought of them locked up in the cage. So next review will probably be related to kitten supplies :) read more

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Dont ever buy an animal here. Most reptiles have parasites living in the cage and are extremely malnourished. We have almost bought a few animals here just out of feeling bad for such poor living conditions. The positive thing about this store is the employees are helpful and the store is very clean and organized. read more

This review is for the groomer only. Called a week in advance to schedule an appointment for my dog to get his grooming done. Never had any issues before, so we remain loyal to petco. Until today. We arrive and are met with the news that they would not be able to see our dog today due to unforseen circumstances. So since someone didn't show up for work, they couldn't see my dog EVEN THOUGH I had an appointment. What is the point of an appointment? If my dog was scheduled for 11, why did they have another dog being worked on? Makes no sense. Waste my damn time because people can't do their jobs. Don't schedule an appointment for someone and then deny them when you make the mistake. Such bs. No call, nothing. Just please come back tomorrow. Well what happens when I get there tomorrow and the same thing occurs? Unprofessional. read more

I love Katey! She is the best groomer ever. I am so thankful that I decided to take my labradoodle to her. Jed is 9 months old, high energy, and hates loud noises. She gave him the most incredible cut, was able to take care of his ears and paws, and all without giving him any kind of razor burn (he has had this from previous groomers). I love her and she will forever be my favorite groomer! read more

Petco - Jed's best haircut ever! - Pet Stores Near Me - Elk Grove, California

I loved the Betta fish I bought they are so beautiful. I had a wonderful experience in this store looking at all the pets and spending time with my daughter seeing how happy she was. It was up until I went to go check out, my amount came out to $88 and so I asked the little girl BRITTANY if there were any coupons for any items I purchased or for being a new member. She kept telling me to look online and for a good 10 minutes too while people were waiting in line behind me. After, my boyfriend asked her if there is any type of coupon that she can apply to our purchase and she goes "OH YEAH!, we have a 15% off coupon for your purchase", with a smile on her face trying to make MY MAN feel good but had the nerve to have me stress out looking online for coupons while people were waiting behind me giving me stare downs. From what was supposed to be a wonderful experience, came out to be a messed up one. She will be the downfall of your company. 10/10 would not recommend getting any advice or help from BRITTANY. There was one 1 person who helped me find everything I needed for my Betta fish but I forget his name, he is tall and a white male. Thanks to him but BRITTANY, I hope someone helps you out one day when you are in need of it. God bless your soul and I hope God forgives you. read more

Jaina was super helpful matching my items to their online prices for a refund! Thanks again!

The Petco's grooming center is the main reason why I would come to Petco's. The customer service their is really cool. They are really sweet with your pet when you bring them in. I came here to give my dog a bath once and she came out very clean and whatever it was that they used on her lasted for a couple of weeks and she still smelled very clean then. After that I just decided to give my dog a bath at home, saves me the hassle of having to take her out and wait and all. But I still come here to get her nails cut because it's hard to cut her nails at home so I leave it to the pros. I would return here and get her a bath if I'm feeling lazy at home. The store: Overall, I prefer Petsmart, It's cheaper then Petco and has a larger selection. But the store is clean and very organized. The employees are nice. The cleaning supplies they leave around the stores for shoppers to use in case their pet made a mess is always in stock, which is nice. But I do like Petco, a nice place to take my dogs if I don't feel like driving all the way to Petsmart read more

Petco is my preferred big box animal store. The staff are always super friendly and I can generally find what I want. While the prices are a bit higher than I'd like, they are still competitive with what you will find elsewhere. My big complaint however are the quality and cost of their crickets. I made the mistake of purchasing a bearded dragon from here, and have since come to get his food from Petco. The crickets are priced FAR higher than many other places (Amazon for online, Serpentarium for in town) and their super worms are always pretty old. They don't offer any worms that don't have hard outer shells which is also disappointing as those shells can be hard on the lizard. The staff here are always great, but I feel the company itself needs to do a little rethinking. read more

Came in the store. They had a Jenday conure and he was covered in pin feathers. And if you don't know it's painful for them to not have them picked out. He looked in such poor health I complained to the girl that works here and she said she's been picking them out. Clearly not. Poor care of animals and lack of knowledge it baffles me that people still shop here. read more

Petco - Very unhappy bird. - Pet Stores Near Me - Elk Grove, California

Had a bad experience at the groomer so they paid for a mobile groomer instead. Very happy with their commitment to remedy it. read more

Petco - Pet Stores Near Me - Elk Grove, California

Had an appointment for puppy for a shampoo and when I got there they denied service for my 3 month puppy because they were not familiar with the breeder shot record even though had a set of shots there as well. Then during coronavirus situation an employee was not where gloves grooming a pet and wanted to come hold my phone and got upset when I wouldn't let her. Unprofessional and I will not go back there again. Very disappointed. read more

I will never shop here again. I watched the manager kick a woman out because her 3 year old child didn't have a mask on. This is absolutely unacceptable and the manager was out of line!! I am no longer going to support this company. read more

As usual, our dog came our of grooming clean, smoothly brushed, and smelling good. However, this is the first time his nails were not all trimmed. The reason I took him in at this time is he badly needed nails trimmed, but I was told he was too hard to handle so only some were done. Now I need to take him elsewhere to have someone else finish the job. This is the first time I was disappointed with Petco. read more

Got my pup enrolled in a class when I first got him, I knew the trainer beforehand and she's good. Your dog will learn the basic commands that pretty much every dog should know. Also get my dogs nails trimmed here sometimes, they do a decent job. Their toy selection is a little limited as my dog can destroy anything they have in about 5 minutes lol. And walking past their fish tanks sometimes those don't look very clean. Otherwise I've had no problems with their customer service, I usually bring my dog with me and a couple of the workers remember him from his classes as a puppy. Overall a decent large pet store, don't expect to find every brand you want but they have a fairly large selection. read more

Customer service is number one at this location. They have greeted us at the door on several occasions and helped us find just what we needed....including fitting our new pooch with a proper dog harness. We found just what we needed with the helpful knowledgeable staff. I appreciate the help the dog training lady (whose name I forget) helped me with my new little dog as I waited for my car to be towed. I went in the store as I waited, and because of her help, we have returned many times. She showed us why our leash was unsafe, which other stores had not. We are so lucky she did and have found dog walking much easier with the leash she showed us. What makes Petco stand out above other similar stores is the terrific customer service. read more

This place is a joke and needs to go out of business. Went in for dog food and supplies. What a mess...EVERY isle had boxes and junk all over the isles...you couldn't even get into the dog food isles as all had bags and palates all over the place...isle after isle looked like this...couldn't even find our pet's food and got frustrated and left...I get to the front and tell them that this is the worst, most unbelievably disorganized Petco I've ever seen and asked if they were going out of business...??? She says to me "we have a dog training class, where else are we supposed to have that...???" and continued with some other smart-ass statement and I asked her if she was referring to the dog-training gates pushed in the far back corner of the store, half falling over, blocking of THAT ENTIRE ISLE of dog food...(maybe that's where my dog's favorite food was? I wouldn't know...since all 4 other isles had crates, bags, boxes, and piles of other shit lying everywhere). Maybe if I had my climbing boots on and sported a rappelling harness strapped around my shoulders I could have tried to reach the other four unreachable isles but I wasn't prepared for that this particular day. Oh, God...if only I was an American with Disabilities Act (ADA) lawyer...I'd be laughing all the way to the courthouse with this place... Regardless (and out of humor at this point in my fall through the floor of the Twilight Zone into a pet store, of all places)...I took my little hand basket to the register where I was having this unbelievable back and forth with this red-headed nut...and the total for a pack of tennis balls, two packs of rawhide (priced on the isle I could actually get down at $10.99, buy 1 get 1 50% off) two cookies for dogs (marked at $1.50 each) and a stuffed toy supposedly at 50% of $14.99....needless to say, I only have a Bachelor's in Science and am not a Graduate School candidate, but when her rude self told me it was over $75 for that pile of crap with no dog food included...I left the pile of Chinese import on the counter and walked out. I will NEVER go into this nightmare again with my wife and little dog in tow...NOPE, NO WAY. WISH I HAD TAKEN PICTURES OF THIS LAWSUIT OBSTACLE COURSE WAITING TO HAPPEN. I'm not handicap but had a hard time even walking around this joke shop just trying to find basics. "Where are we supposed to have dog-training class???" PLEEEEAAAASSSSeeee...Going out of business hopefully soon. PetsMart down the road looks like the Taj Mahal of pet supply compared to this place. read more

DO NOT - and I mean, DO NOT bring your pet for grooming/a trim at Petco. I suggest you go and go to an actual pet salon to set up an appointment with professional workers. Petco has continuously harmed animals during grooming, and maybe even won't tell you about the harm they did! My dog received a short trim (a Maltese, his fur gets really long over the months) and then they completely cut his skin which resulted in bringing him to the hospital for a stitch up! After that, I never went into Petco again, I buy all my dogs products online, in stores, and get his grooming at a professional salon. read more

I like coming here from fish. They almost always have a good selection of fish, that are healthy. Most of the time they also have a nice person in the fish section that is knowledgeable for what fish you want and what tank size you have. They have nice live plants as well for fish tanks, same goes for the filters, and other supplies you need. The dog section is good too with their collars, and toys. read more

Do not come to this Petco. I came right before closing and was dissapointed by the level of customer service shown to me by the workers. The lady worker at the only open register made a mistake and was arguing with the customer over the mistake. The bathrooms are disgusting and had feces on the seats. And while I was patiently waiting in line the only other worker in the store rudely told me that all other registers were locked and shut down for the day. I will not be returning to this location. read more

Went to take my little pup to get his first grooming. Staff wasn't very welcoming when we came in. They looked pretty busy but we were patient and the way the lady spoke to us was pretty rude :( read more

Went in to buy dog food,manager Rachel extremely rude and obtuse. Thought I should wait 10 minutes to pay for dog food while she "helped" someone who was apparently too stupid to read the instructions. Insulted me,then told me to leave without my purchase!! I have been spending hundreds of dollars a year at this store,not a penny more. Anyone reading this should take their money elsewhere,as will I from now on. read more