I came in to purchase a bearded dragon the beginning of April and wasn't sure what supplies I needed. Kris took the time to walk me through everything and made sure my new bearded dragon had all the essentials. Thank you so much Kris, for your patience and kindness while helping me get everything together. You were truly amazing and so helpful. I also want to thank Kate for assisting me today with my bunnies supplies everyone is so patience and kind my favorite store to go to they really take their time on helping you. read more

Petco - The perfect cage set up - Pet Stores Near Me - Elk Grove, California

I've attached a picture of the original conversation. See the comment made by the Petco representative? He didn't do A DAMN THING! Not even a phone call to apologize, oh, and to the guy who left the message you can tell that veterinarian that she was 100% wrong about my cat and my cat is still scratching like crazy. read more

Petco - Fake offer of assistance. - Pet Stores Near Me - Elk Grove, California

I had to go into the store to return some cat litter that wasn't working right. It was on a Thursday. The clerk greeted us and asked if we needed help. Told her we had a return and she helped us out and gave my wife a refund. I decided to look for turtle food. Wow the isles were packed. I guess it's receiving day. Plus I haven't been inside the store for awhile and they moved all the stuff around. I had to ask another worker where the turtle food was. It is not in the back. They were really stocking a lot of stuff. Pretty much blocked some isles. I can't believe all the stuff they have in there. Had to check out the adoption area . Only one black cat. darn. OH well service here was great and the parking lot is huge. We got a spot right in front. Great place to shop. Oh they had a cute cat cup for Chinese new year that I had to get for the wife. an added plus read more

Petco - Pet Stores Near Me - Elk Grove, California

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I received a response from PetCo about my review asking me to call a number to discuss what had occurred. When I called the number it turned out to be the Elk Grove store and I asked to speak to the business customer service person. The gal that answered didn't know anything but did provide a 1-877 number for additional customer service. A guy with a thick accent answered and we had some communication issues making me think my complaint will go no where so I tried again to look for an email address to petco headquarters and all I could only find was an address to their media sector so I wrote a long email to them about what happened when I tried to buy FEEDER FISH. While drafting my email, I discovered perusing the internet, news stories where other stores in other states in the past were caught disposing live animals inhumanly and found it hypocritical of the Elk Grove employees to berate me about FEEDER FISH welfare. If the Elk Grove PetCo are so concerned with the welfare of the animals they sell, they should STOP selling live animals and concentrate their sale on manufactured feed (btw-are made from animal products) and accessories that are not made of animal products which leaves inorganic products made from petroleum. Maybe PetCo should peddle vegan dog, cat, reptile, rodent and fish food that are packaged in compostable or recyclable containers. Heck....starting August 2026 all human grocery products are required to be packaged in recyclable or compostable materials so there's a win for petco. read more

Petco - My 5 month pup having fun chasing down some appetizers - Pet Stores Near Me - Elk Grove, California

I went here in 2023 when we first got my puppy to get basic supplies. I also returned in 2023 to get my puppy groomed and while the stylist was nice in terms of customer service, the actual grooming was terrible. I've never taken him back because the haircut was horrible. Definitely go to professional pet salons that specialize in grooming because it's worth the money. I've also done a vetco visit since no vet will prescribe medication without heart worm testing. We had Dr. Desirae Costello and she was great! It was quick with them drawing blood and us waiting around in the store while results processed. Hoping this annual process continues to be smooth as we experienced. Otherwise, most of my experiences are online and thru the app with scheduling repeat deliveries of food and treats for my pet. read more

went to get my dog groomed and the lady with both eye brow piercings just did not want to be there. she did not smile once , was obvious she did not want to groom my dog at all , I over heard that they her and her co worker did not know they even had the next appointment which was my dog and I even made it easier to them by getting the most basic wash and de shed there could be and while she was assessing my dog for behavioral issues or anything ( he does not care and loves baths + being touched in general ) she followed up with the fact she would not give him any bath just because of some random skin bacteria that was completely normal amongst his breed. i could tell by the entire encounter she just did not want to bathe him. read more

We took our new puppy for her first appoinment and her shots. Amazing customer service we were treated really well and you can tell the staff truly love animals. We had a horrible vet experience prior to this so we were scared. The vet examined our puppy and answered our questions! Veronica was ABSOLUTELY AMAZING she explained everything super well and got us organized. As a first time puppy owner she made us feel so relieved and sent us home with all the correct information. We're defintely sticking with vetco at this location. read more

Worst PLACE EVER! I took my newborn kitten in that is 2-3 weeks old. My concern was he was having diarrhea and not eating. Well the Dr came in and examined him. At that time she was preparing to do his temp (of course rectal) at that time she stated "I wish I had a smaller thermometer because he is so tiny. Ok that statement right there made me think WTH. You would think she would just not take the temp with a regular size digital thermometer. Her assistant even suggested to do a tympanic temp the doc said it probably won't fit in his ear. Ok but yet you will put a huge thermometer in his rectum? AND HERE IS THE KICKER..... after inserting it in he was screaming and she held it in there until it beeped. Then said this isn't accurate it read 95 degrees Fahrenheit. Well let's fast forward. This was 6 days ago. He was swollen immediately after. And had a little bloody discharge. I still have to stimulate him to go potty. So he would be fighting me and trying to get away. I call back to Vetco today to ask about this issue.... Low and behold the liar of a doctor stated that she was not able to get his temp so she don't believe it is caused by that and suggested me to bring him back..... ummmm to charge me to exam my baby for WHAT U CAUSED?????? I DONT THINK SO!!!!! ⁉⁉PLEASE BE AWARE OF THIS PLACE AND DO NOT TAKE YOUR BABY THERE AT ALL! I SHOULD HAVE READ THE REVIEWS THAT IS MY FAULT MOST DEFINITELY. I WAS PANICKING BECAUSE I RESCUED HIM AFTER HIS MAMA CAT WAS RAN OVER I JUST WANT HIM TO HAVE A CHANCE TO LIVE. SO PLEASE PLEASE DO NOT TAKE YOUR PET HERE TO VETCO ON LAGUNA OR ANY OTHER VETCO⁉⁉ Sincerely 's mom read more

Petco - My little kitten - Pet Stores Near Me - Elk Grove, California

Mom and I brought in her 12-y.o. chihuahua mix to avail of the summer grooming package. Have previously taken her dog here as well to the Vetco side for her rabies vaccine, no issues then. Vaccinations are required for salon services. The cost for an XS short hair breed was $26, plus materials fee of $5.99. The "Bath" service was advertised to have included a bath, deep-cleansing shampoo, ear cleaning, blow-dry, 15-min brushout, nail trim, scented spritz, gland expression. "Clean Grooming service without parabens, phthalates and chemical dyes." Note that this does not include haircut, that's a different service (bath + haircut). Other packages could be added on: Routine/Essentials Plus +$24 (upgraded shampoo, conditioner, teeth brushing, nail buffing, paw balm), Shedding/Shed Release +$20-$30 (FURminator undercoat removal, shed-reducing shampoo and treatment, second brushout after shampoo, hydrating aloe treatment), Itching/Soothe & Repair +$26 (vet-recommended solution, conditioning spray, teeth-brushing, oatmeal shampoo, healing balm, nail buffering), Fleas Cleanse +$24 (flea shampoo, moisturizing conditioner, teeth-brushing, paw balm, nail buffing), Anxiety/Calm & Refresh +$26 (lavender shampoo and conditioner, scented spritz and paw balm, teeth-brushing and nail buffing). Appointment was made in advance, with text reminders. Arrived early and was able to check in after another customer. Two chairs in the waiting area near the entrance. We were helped mainly by stylist Lauren, but I think stylist Emily also helped with some check-in. Appointments take approximately 2-4 hours, with a 7-Point Pet Care Check to start. Estimated times: Check-in (~15 min), Brush and Clip (~30 min), Full Haircut (~45 min), Bath and Dry (~45 min), Report Card (~10 min). Estimated 2 hours, didn't receive texts after 2 hours so we returned and said it would be another 30 minutes wait. When we finally got the dog back, she was still a little wet as she "didn't like the dryer very much" and there was still loose hair (we did not opt for the shedding package). Nails trimmed fine, shampoo, etc. otherwise. Paper with SKUs given by stylist, which you take the cash register to be rung up/pay. read more

Petco - Pet Stores Near Me - Elk Grove, California

We love our Petco.? Always have what we need and then some LOL. Good sales. Only thing is, they need to clean up the floors more often. I won't bring my dog in on foot because I see pee on the floor a lot. Customer service is always good. Like the vet pop up program. Took our new puppy to get bloodwork & fleas/tick/heartworm meds. read more

Humiliating experience!! I will NEVER return to Petco. I have a 20 gallon tank and wanted to buy 2 goldfish. The woman working refused to sell me what I wanted because my tank isn't large enough to add a couple of goldfish to the 2 fish I already have. I asked if I could purchase one and again was refused implying I am not a responsible person to care for 3 goldfish in what she said was such a small tank. The entire encounter was horrible and I felt the entire time I was being disciplined like a child. I am fully aware that my purchases means nothing to Petco as a whole, but I certainly do not deserve to be spoken to so rudely and condescending by an employee. This woman was absolutely awful and I am positive does not represent the quality Petco should strive for. read more

This is a long overdue review. I only take my dog here for grooming after an incident at a competitors. My dog used to not want to go in the store at the competitors and I didn't know why until the last visit. But now that I take my dog to Petco, she is always eager to walk inside. She practically drags me in the store. My dog has been groomed by Diana and Lauren, but the last 3 visits have been with Lauren. She always takes her time with my dog and she comes back looking new as ever. I have yet to be not satisified with their service. Thank you, Diana and Lauren. read more

I generally enjoy my shopping experience here. My only issue is the inventory of cat toys is hit or miss. I often have to go to their website to find what I am looking for. This particular store is clean and the employees are typically very friendly. They have an adoption event on Saturday if you want a kitty. They also have a good selection of fish and birds. read more

Had a 9am appointment for grooming, while my dog looked great (cavapoo), the grooming wasn't completed until almost 3pm. I did receive a text noting that my dog would be done around 2, but again, want competed until 245 so I had to wait in the parking lot with my 2 year old for 45 minutes as I do not live nearby, and was told the dog would be ready about 2pm. Nearly 6 hours for bath and haircut was a VERY long time and the additional wait time upon arriving was difficult with my toddler. In addition to this, upon paying, I specifically asked if my 20% off was applied (vital care benefit) and was told yes, but after paying and realizing it was more than it should've been, which was why I asked if it was applied, my receipt showed thar my discount was not applied. I went back to the same cashier and she said she thought it had applied it, but it clearly had not. So she said she "voided" the transaction, I asked if I needed to swipe my card again and she said no, because she voided it. I was then b rang up again by another cashier because she said her register was frozen. I got my discount and left. Then, I get a notification that BOTH of the charges had come out of my account. I was charged the original and the corrected amount. Now I'm waiting on a dispute claim with my credit card company. I will not be returning to this location. read more

Good selection, one poor, unhelpful customer service interaction and one excellent one, the guy at the register Arlo was fantastic, personable helpful read more

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This review is solely based on my customer experience with the grooming department. Everyone else I've encountered at this Petco has been absolutely fantastic. We booked a same-day grooming appointment with Emily, because an afternoon slot was available, and our goldendoodle--whom we brush daily--was due for a grooming. However, when my husband arrived with our dog, he was immediately and rudely turned away. The reason? A small mat behind our dog's ear. While we understand mats can be an issue, we are not professional groomers, and we expected at least some assistance or guidance. Instead, the groomer refused to help in any way--not even offering to reschedule, bathe, or groom the rest of him while we addressed the ear mat ourselves. It felt as though she simply didn't want to help. Grooming services aren't cheap, and I would much rather support a groomer who is friendly, offers solutions, and genuinely cares about their clients. Unfortunately, that was not our experience here. Very disappointed, Petco Grooming--we will not be returning to this location. read more

Our experience at Vetco, the veterinarian services offered in house at Petco: Not only can you select from an amazing array of food, treats, toys, and supplies for your beloved pet/s here, you can receive top-notch veterinarian care at the clinic within the store. Oriented to the right side, Vetco offers wellness care, vaccinations, dental cleanings, and microchips for your furry family members. We were absolutely blown away with the top notch care our beloved kitty received from the veterinarian and veterinary technician (Naomi). We were in shock and so grateful for the caring, compassionate, and skilled care our kitty received. I could not recommend a veterinary service to any higher degree than Vetco in Elk Grove. Out cat was treated with love and concern! From our warm greeting at the front desk to the amazing Naomi who got to KNOW our cat and let us stay in the room, our kitty explored and seemed to intuitively know the team was there to help her! Seeing the vet team gently hold Ichi for her exam and even take her temperature with minimal distress, we were overwhelmed with gratitude. The wonderful veterinarian gave Ichi a head to toe exam. Our kitty got a comprehensive wellness check, full suite of vaccinations, a feline leukemia snap test and vaccine (we will be back for a booster), and great guidance regarding diet, overall care, and flea/parasite control options. The cost for everything was $300 with a $25 coupon and we felt like it was the best money we could ever spend for our fur baby. Everyone was so kind and competent. They use a low stress restraint method here (no burrito wraps for cats) and let us choose whether we wanted to stay with kitty for her vaccinations or let her go to the treatment room. By that point Naomi had totally earned my trust so I gave her the choice. Kitty returned from her treatment room looking very good and even started grooming herself. We even got a phone call the next day checking on our cat after her vaccines. What a special touch! (She settled on my bed and nestled in the down comforter for a full 24 hours, without eating anything, but bounced back better than ever in 24 hours). I could not recommend a veterinary provider and more than Vetco. We were impressed with the knowledge, professionalism, and care for pets that was hard-wired into the epic team here. Kudos! Full disclosure: I have legit PTSD from how my dog was cared for years ago at veterinary clinics. She had late diagnosed Lyme disease, complications from spaying, and was poisoned by pesticides used for flea control. A lot of trauma and distrust resulted and unfortunately does affect my trust with vets. It's not automatic, it is earned. Back story before we went to Vetco: After adopting our cat through an informal process in mid-May, we looked diligently for vet care. Many vet practices that we were recommended were not taking new patients We got on a waiting list for a cat specific vet in June and I would periodically call to see if they had openings. By fall they told me there would probably be an appointment in December. I was uncomfortable waiting that long, so we then made an appointment with a different vet in East Sacramento and waited 1 month for the appointment. We got there on time and waited with our cat in the cramped, rather unclean waiting alcove for 45 minutes. What we saw in that time frame (plus the ridiculous unexplained wait) caused us to get up and leave. One man had issues with their dog's gaping and oozing wound from a surgery a week earlier and the front desk staff blew him off. He walked out with a $250 antibiotic prescription that I had gotten at cvs myself for $15. Another guy was hit with a $259 bill for expressing his dog's anal glands even though "we couldn't find anything." He looked shell shocked. Meanwhile my cat was getting more anxious by the minute. After our exit, I made a new appointment with a heavily advertised midtown vet. When we got there the receptionist made fun of our cat's weight (she is a bit chonky and yes one of the issues we want assistance with) but I was like internally "wow this is my family and you insulted her!" The bad vibes continued with the veterinary technician who treated our cat like a sack of potatoes, glaring at her in her carrier and got enraged when I asked to stay with my cat. She had to check if I was allowed and said petulantly, "You're going to have to get used to letting me take her back there at some point." I had had enough with her attitude and I said I wasn't comfortable with the attitude here and we left. We just tried to accept waiting until the end of December. Cut to a month later and my cat was seeming lethargic and I really got anxious. I had heard Petco had vet services but I was hesitant. And now you know the rest. We have a happy ending to our search for the best vet in Sacramento. PS the office and waiting room was spotlessly clean! read more

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This place is a joke. I've only had bad experiences with the people here. We walked in to buy a leopard gecko and were told that someone would be back to help us. The first thing we see when we get into the reptile area is a woman holding a bearded dragon as she is squealing and clearly scared and not familiar with handling this kind of animal and the "general manager" has a smile on her face allowing it happily. After then waiting 30 minutes I was told I could not hold a lizard although I mentioned to the manager I'd like to buy one 30 mins prior and she said ok and she would be back to help us. Another associate said we could not hold the lizards unless we are planning to buy one. Again they already knew we were planning to purchase one. I don't understand the reasoning for the behavior from the general manager I have had people handling the lizards poorly on the staff here so I appreciate that they don't want to handle the animals often due to stress but are you kidding me. Me and my spouse made it very clear what we were visiting the store for and this is how the "Manager" of the store handles it. The manager here has a serious attitude problem and doesn't understand how to communicate with regular customers. read more

Janet the manager was incredibly rude this morning. Walked in right when they opened and she looked at me and turned around like she was annoyed. Then I went to the register and still didnt greet me just told me to go to the first register to be rung up. She asked me to put my phone number in when I was trying to fix the cart to make it easier for her to scan, she then told me to leave it and I don't need to do that- again as if I was bothering her. She told me I would have to wait because the computer is slow in the beginning of the day. I said ok, she walked away- again no friendliness whatsoever. She told me the total and I asked about the coupon they were offering, I said it's on the sign over there and she said " I know I'm just looking to see if food qualifies" I told her I had used it on food last week, she told me my new total with the coupon and then said oh you said you used it already so I'm taking it off since it's one per person. I was put off by that, she said that it's petcos rules. She acted like it was coming out of her pocket. I know Janet did it on purpose because I tried to tell her how to do her job. I confronted her and she brushed me off that she wasn't being rude that she just came back from leave and that she just opened the store. I told her I was suprised she's a manager with her poor customer service. I asked her why she cared if I used the coupon once before if it worked when she scanned, who cares? She said petco will flag her and get her in trouble- sounds like petcos problem if the code worked- she would have never of known if I didn't say anything. She had a bad attitude and a power trip just because she could. Don't work in customer service if you aren't friendly, especially a manager. How embarrassing. I returned the dog food because of her poor customer service. read more

I typically don't write negative reviews, but I feel compelled to share my recent experience at the Laguna Petco grooming salon. I've been bringing my small, 6lb dog to Petco for nail trims for his entire 9 years of life. He's always been anxious, but we've never had an issue with any of the groomers--until now. On our most recent visit, we saw Emily, who had actually groomed him previously without any problems. In fact, she had even commented last time that he was "just nervous" but not difficult to groom. This time, however, was a completely different experience. We arrived on time for our appointment but were left waiting for about 10 minutes amid loud barking and general chaos, which only heightened my dog's anxiety. When Emily finally approached us, she placed the grooming loop on him and immediately began pulling at his legs--stating it was part of a new "protocol" to assess his reaction. While I understand the importance of safety checks, the way she went about it was completely inappropriate. Crouching over a scared, anxious dog and yanking repeatedly on his legs--especially knowing he has a deformed front leg--was not only unprofessional, but it clearly escalated his stress. As a result, he became snappy and reactive, and we were promptly refused service. I reminded her that she had groomed him before without issue. Her only response was that it's now "policy." When I asked what I was supposed to do, she coldly suggested taking him to a vet and even recommended putting him under anesthesia just for nail trims -- a shocking and extreme suggestion for a routine grooming service. What bothered me the most wasn't just being turned away, but the complete lack of empathy, problem-solving, or care. Emily offered no realistic alternatives, no compassion, and no attempt to work with us. She was cold, dismissive, and frankly, provided some of the worst customer service I've encountered. The irony? I brought my dog to a different Petco location that same weekend, and a gentleman there handled him with ease. He was patient, professional, and knew how to approach a nervous dog properly. The difference in care and attitude was night and day. To Petco: I hope you take this feedback seriously. No pet parent should feel dismissed or shamed when trying to care for their anxious or differently-abled pet. And no employee should be allowed to treat customers with such a lack of basic empathy and professionalism. Since I am unable to respond to Petco's reply I will add it here to my review: My dog is not on any medication, he's 9 years old, weighs 6 lbs, and is full of life -- hardly what I'd call "elderly." It's interesting that after 9 years of accepting my business without issue, this is suddenly being used as an excuse. It feels more like a convenient scapegoat than a legitimate concern. Also, your reply to my post only further backs up my point about the customer service provided at Petco on Laguna - No mention or apology for our terrible experience with your employee Emily. The level of customer service was truly disappointing -- cold, dismissive, and unprofessional. I'm relieved to be taking my business elsewhere and will be sharing this experience with the Elk Grove dog groups that I'm a part of so others can make informed decisions. read more

Petco's fine it's vital care that absolutely is disgraceful you can't get an appointment for when you need it ever they make money on their prescriptions they're forcing you to buy their prescription food if your pet has a problem when there's a copious amounts of alternatives my friend had a cat Spade at vital care request and one of the nipples were completely removed poor Kitty they don't give a damn about nobody but they're feeling company it already failed once and they changed the name absolute horrificness !!! It was a prize Maine coon at 2,500 now it's not a prize Maine Coon battle care absolutely sucks!!!!!! read more

This place is a horrible place to get your pet groomed. My dog is one of the most friendliest dog ever. And the girl got the audacity to tell us he was growling and tried to bite her. Mind you, my dog never growls or even attempt to bite anyone ever. I picked my dog up and he was still wet not dried at all. They said we had to come pick him up because he's growling. I've taken him to many petco for grooming before and never had any issues except for this specific location. They all love my dog at petco. I also picked up my dog and he was sad not in the normal hyper mood like usual. Never give this grooming spot business. read more

Working in customer service, it takes a lot for me to leave a business and not want to come back. I went in for cat food, and accessories to spoil my pets with, and came out with the cat food, and extreme discomfort as to how I was treated. It seemed to be relatively slow in the store, with one cashier on register, and two clerks chatting /ignoring me down an isle by the hamsters. Needing a restroom key, I approached the 2 clerks chatting. I politely waited. They ignored me until I had to interrupt their conversation. They shrugged me off to the front of the store to get a key from the solo cashier who was in the middle of ringing. So I approached 2 more clerks. Instead of helping me, they told me to wait in line for the key and went off to a room to the side to ring each other up for something. I felt completely ignored and they all seemed annoyed to be helping me. When I was finally rang up by Kate and her work friend, (the girls down the hamster isle), they never dropped their personal conversation. The little interaction Kate gave me was: "would you like your receipt?" I replied no, and she still handed it to me. If being ignored by a mean girls club is your idea of great customer service. Shop at this Petco, and specifically seek the assistance from Kate's work friend, (aka the clerk missing a left handed box cutter.) If this review gets to you ladies please just be aware of your surroundings when you're working. Be kind and engage with the people who are literally there to talk you and buy fun things for their pets. If they weren't there for the personal interaction they'd just buy it online. Also maybe instead of chatting so much, make sure the restrooms have the paper products they need. read more

Petco - Helped by Kate - Pet Stores Near Me - Elk Grove, California

Took my dog here for a regular bath service that includes nail trimming but they barely removed any nails. Then a day later my dog started itching like crazy.. When I go to itch her back, I felt a bunch of bumps probably due to fleas that she caught here... read more

Bunch of unhelpful greedy employees!!! Waste of time coming here! I printed and presented the prescription from the veterinarian who checked my pup right in this Petco store about 2 weeks ago. I don't get why they can't fill the prescription. One staff even implied that I lied when I said I brought my dog on a Sunday. He claimed "they are not here on Sundays." Well the Calendar says November 5th falls on a Sunday. They have mobile vets who provide prescription within their store but the store won't honor the prescription from their own veterinarian. I was told to bring my dog again (at their convenience) so that their in house veterinarian can check my pup and rewrite a prescription. This translates to spending money again! Just so that I can get another prescription and purchase the medicine from them. The only solution they offered is for me to go visit Petsmart because maybe Petsmart can help..... why did Petco hire a manager who tells their customers to go or switch to a competing store? It's baffling. I'm totally giving up Vitale care premier. There's nothing premier about it. It's all mediocre service!!!! UPDATE: DO Not ever join Vital care premier. Petco will hold you hostage for 1 year. You're tied with them for a year even though you're very unhappy with their service. $27 per month to get treated like $h*t is very expensive! read more

Petco - Pet Stores Near Me - Elk Grove, California

Love this Petco with lots of employees to help me find what I needed. Employees were eager to assist unlike some places. Great location for somewhat easy on and off freeway read more

Every time I go there I always have to look for assistance in aquatics and when I find someone they tell me to wait in that area with a attitude for 15-20mins. read more

I walked in and the store had no carts up in front. I stopped a young girl to ask if she worked there. Her response, " I'm not clocked in yet". I just wanted to ask her if she had any additional carts inside the store. Apparently the employees have to be clocked in to answer simple questions for customers. I was able to find another employee, to answer another question for me and she was more helpful. I'm assuming she was already clocked in. read more

Only place we go for our pets love it, we get it for our turtle, tortoise, squirrel, dogs, and cat. All the essentials that we need are there, including cute outfits for the dogs lol read more

A lot of their animals are sick, don't buy them. I saw a Guinea pig with a fungal infection and another one that was very sick. Otherwise it's an okay place to buy pet supplies. read more

Vetco Elk Grove I had two appts that went well. The staff was pleasant and answered all of my questions. read more

Horrible horrible horrible grooming !!!! Do not take you pet here unless you like throwing money out the window. They only cater to existing clients. Older lady was upset my appt didn't show in computer. I booked via Petco app. I came in two weeks prior before to confirm since it didn't show on app after I booked it. She found my appt confirmed it. Day of appt comes and she acts like we never spoke. Granted they probably see allot of clients I kept jogging her memory. She clearly was aggravated corporate did this to her as she told another groomer. She was visibly irritated. Huge mistake on my part for assuming she could act professionally and do her job. I offered to come back but she said no she would make it work. My puppy has been groomed before & I have grooming background. I know what standards are. She told me since she was squeezing my pup in she couldn't give me a time. 10am to 4pm is beyond ridiculous for a puppy. My puppy wasn't given water and came home dehydrated gulping his water down. She didn't even perform the basic grooming. Zero pride in the work. The cut was so uneven that it was almost laughable , dirty ears, mating around ears, which I mentioned needed attending too since he had a cone on previously due to neutering and if needed shave , no sanitary trim, didn't even bother to groom face, doubt anal glands were drained. Nail trim was a joke. Then lied and said it took extremely long to dry ears but they were never even wet nor clean. She said my puppy wouldn't let her near his face , which is not true and a flat out lie. Every trained groomer knows how to work around a resistant dog which my dog is not. So cleaning ears on a 20 pound pup is now impossible?? She lied and just was lazy and clearly in over her head. I'm still waiting for my money + tip back and to hear from corporate! Totally unacceptable. They make you pay before you get your dog. Do not trust this location if you love your pet. read more

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Took my pup Bubbs for a bath and trim and never got a call back to pick him up. Since I knew they closed at 7pm, After 2 hours I went into the store to see the progress. 2 people saw me waiting at the dog groomer stand and none helped. It's now 7:10pm and a woman comes out to tell me my pup can no longer be seen there and needs to be referred out. When I asked what happened they said he snapped at the groomer. There was no contact or skin break at all. This is not like him unless it was something that happened. I took him home and noticed him licking his paw excessively. They over cut his back toe nail. Now that makes sense why he would do a warning air bite. I called the store in the morning to see why he is refused service going forward for something the groomer could have prevented. The manager said there was no history of the service or notes. That's because they cancelled the appointment afterwards. The manager then looked at the tape to see what happened and said it happened when the groomer was cutting his back paw. Yes, when she over cut his nail!! The manager said I would get a call back after he spoke to the groomer more. It's been a week and have heard nothing. My poor pup was man handled and then shunned from coming because they didn't do their job correctly. They instead cancelled the appointment so there was no record of the incident. To top it off, they Never called me to tell me something happened or to even pick up my dog. Smells pretty funky if you ask me. Take some responsibility PetCo! read more

Petco - Hole in back nail where it was bleeding - Pet Stores Near Me - Elk Grove, California

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My family brings our dog to get groomed here. So far, so good. We haven't had any issues. They do a great job and are very friendly and accommodating to our pup. The store is big and has a lot of inventory. I like that it had a lot of clothing options for dogs. However, I did purchase a few gift cards here, for some reason it was a process that I think could be improved. The cashier was very nice, however the gift cards had trouble being recognized when swiped. The cashier seemed a little flustered because it wasn't going as easily as expected. read more

This is a review for the Vetco. It was a great experience, I was checked in quickly with no wait to get a room. The tech Lyanne as well as the DVM Igel (i believe thats her name forgive me if not), were both super sweet and caring to me and my dog. I was worried coming into my appointment because my dog doesn't have any medical records, didn't have all the shots he should've or anything, it wasn't a problem at all! Lyanne got the information she needed there and was rly nice about it all. They communicated well with me about what my options were and what they thought was best without wasting my money. I overall enjoyed my experience and would definitely recommend this location! read more

We brought our dog to get his nails trimmed and the groomer did a wonderful job despite my dog being very active playful and anxious she really calm him down and was able to handle him well we were also here for his vaccines a couple of months ago but the vet and the assistant was very hesitant and scared. We already booked the next month's trimming appointment with them, read more

I went to get my dog groomed at petco. I used to go to this amazing groomer who worked at this location for the past year, but she transferred so I tried a new groomer Riley and she ended up needing to shave my dog down fully because she said my former groomer didn't seem to do that thorough of a job with matting. I asked her to try to keep some of his coat that I know for sure wasn't matted and she said she would but didn't. On top of that, my dog has a huge cut in his ear and she keeps saying it's from his hair pulling and it's blood flow circulating back; however, the blood got worse and no one is taking accountability for this cut. I called my former groomer and that petco location was extremely accommodating and gave me different options and really listened to me. read more

Petco - Cut from the groomer - Pet Stores Near Me - Elk Grove, California

This is your average pet supply store that also offers grooming services. I was pleasantly surprised at how neat and organized every aisle was! There were many selections and variety to choose in every category from food, toys, beds, carriers, and supplies for every pet care need. There are also fresh and saltwater aquarium supplies, bird cages, habitat foggers, treats and more. Even though they don't sell fish at this store, it was nice to find Instant Ocean available in 15 pound bags, and cheaper than at Petsmart! I was also impressed to see that they hold adoption events on certain days. I just so happen to arrive on one of those adoption days and couldn't help but linger around the cute pets that were looking for new owners. I hope that they all get good homes! It's hard to the resist temptation sometimes! https://www.youtube.com/watch?v=YIVjlmUTeWI read more

Petco - Store front - Pet Stores Near Me - Elk Grove, California

Two for employee trying to help with prescription food after another employee gave the runaround. Zero for restroom. Disgusting dirty!

This review is specifically about VETCO inside of PetCo. I'm so very pleased with the way this location treated me and my fur baby Oliver. He had endured an absolutely horrible situation and they came to the rescue. EVERYONE from the receptionists, to the vet techs, to the vet were nothing short of amazing! I am so thankful. read more