This only pertains to the grooming service. I really like the store and other components. On our recent trip (#3 to this location), we were not happy with the services. The staff was very friendly and courteous, but I noticed how busy they seemed this time around.
We requested a full bath and trimming around our dogs feet. I received a call in after 1.5 hrs to pick up our dog, This was the fastest service we have received for our 55lbs, dual coat, flat coat retriever (usually takes an hour to fully dry) to when we pick up our dog at other stores).
When my wife inspected our dog, she noticed that the fur under the ears was tangled/not brushed, a spot of clumped fur on top of her head was still clumped (we used a wet towel to clean it off), and the fur between her toes were not trimmed well (more fur between her paws extened out than expected when dry).
We have received better grooming service quality are other Petco, PetSmart stores, and mobile services. We are very disappointed to the point of spending time to type this message. I hope this is a one time fluke and does not start a trend. Either way, i will respond/edit this post as needed.
Edit: The manager called my wife after we cut and pasted this post to their customer response website. He apologized for the quality of service and did not make any defensive excuses, other than he will make it right and wanted to keep/continue our business. I was very impressed at the response and timeliness. My intent was not a free handout, so we thanked him and said it was no worry, other than they correct the root cause, if it happens to others. read more