I used to love this place always knowledgeable and good with dogs. However, all that has changed…read more Had to cancel my trip due to misinformation provided by kennel. Was sent a message that my dog needed extra vaccine so concerned I called the vet long story shot he is to old to have needed it that's why they had not sent me a reminder so then I get another request from the kennel that he needs another shot meanwhile I just left vets office. Which is very hard to get into and cost a lot of money. So the lady I was talking to just kept running me around with such a flipped attitude like it was no big deal. The vet kept telling he does not need it and I kept telling her in order to board him they said he needs it all together my dog just got the wrong shot for nothing. And then had the nerve to call after we just Left the vet and said he needed a different shot. What? And with it being last minute I have been unable to find another boarder. I really hate when good business let 1 person ruin the whole operation.

My Maltzer (have Maltese half mini schnauzer), BarkLee enjoys coming for his pampering and grooming…read moresessions! Toni always makes him look so cute! He comes prancing out like he's a little movie star! Lol

Lots of options for anything you may need, super friendly staff, and affordable prices. They always…read morehave a nice frozen section that includes goat milk which is so hard to find elsewhere!

I'm so glad the store came to St Albans West Virginia. We needed a nice pet store in our area…read more Every time I shop here everyone is courteous, professional and knowledgeable. I will definitely keep doing business here.

Great place my dog always looks great. Very clean shop and the employees are always nice.read more

Called to inquire about boarding my dog for several days while I deal with a family emergency. I…read morewas told that because we don't and don't need day care with them they will not board my fella.

I called on a Tuesday, they were able to work my 2 male dogs in for a Friday after my usual…read moreboarding had let me down in a clench. My neighbors had boarded their dog here before and said they were satisfied with the service. Called Friday and got directions. Directions were good. Facility seemed clean. I didn't see in back except for a glimpse, kind of reminded me of the animal shelter cages. On the opposite side I had noted that there are outside runs. Had been told on phone it was $18 a piece for dogs (no difference that I have 1 dog over 100 pounds, second one is 50 pound pit mix). Other charges would be "explained" when I got there. Was told $20 extra for bath, which is a pretty good deal. I said if they could bathe the pit, great, worried my Great Pyrenees would get away. He's strong, can leap fences and he's a runner. Would be $5 per day each for a "nature walk". Well, they are supposed to be let outside 2 times a day anyway and, again, afraid bigger dog would get away. $3 a piece per day for them to play in the high fenced "atrium" for about 1/2 hour. I o.k.'d this. Kennels are open until 4:30 Sundays, 5:30 rest of week. I told them that I would pick them up on Monday as I doubted I would be able to make it back into town before 4:30 Sunday. Picked up my boys before closing Monday. Bill $199.80. Not itemized in any way. Seemed high for 3 nights, even including above, given their quotes. Staff seemed distracted and had even started filling out intake paperwork on the third dog I had brought with me when I came to pick up the boys instead of immediately bringing out the male dogs. Dogs appeared well taken care of though. My pit mix was clearly clean. Staff seem genuinely fond of the dogs. So I feel that they got good care and would use Shamrock Stables again and recommend them. However; it bears noting that they charge (I was figuring my own bill and checked the back of the slip that they GIVE you AFTER you sign) for the day that you drop them off and the night that you pick them up (even though they close at 5:30 p.m.) Now, if this were explained, that would be better. If this were a PARTIAL charge, it would be fair, especially as 5:30 p.m. is really an EARLY time to close then charge you for the UPCOMING NIGHT. In fact, had I picked them up at 12 noon they would STILL HAVE CHARGED ME FOR THE UPCOMING NIGHT. WHICH IS SHEER GREED. SO, I HAD DOGS WHO STAYED FOR 75 HOURS AND I GET CHARGED FOR 96 HOURS.THUS 4 STARS WHERE I WOULD HAVE GIVEN 5 STARS FOR A LITTLE LESS GREED. But, the staff was great, greed is on the owner.

I dropped my dogs off on Friday evening, along with a tote bag of their food bowls, pre-portioned…read moreand labeled bags of food, and two blankets. The woman at the front desk was very friendly and made me feel at ease. The facility smelled as good as boarding facility can, and seemed clean. She took down my food instructions (since I had brought my own food and requested that they were fed what I brought), and she wrote a description of my blankets. She told me that they wash the blankets, so the description would help them go back to the correct dog when they come out of the dryer. She asked if my dogs had any allergies, etc. Sounds awesome, right? I returned to pick up my dogs on Tuesday mid-morning. I was charged appropriately, $18 per dog, per day, plus tax. Here's where I ran into problems...when the blankets were handed back to me, they were so dirty that I had to put them in a trash bag just to get them into my car. There is no way they had been washed. As a result of not having blankets clean enough to lay on my car seats, I now need my car's interior cleaned from the dirt on my dogs paws. I guess that's my lesson in not bringing extra blankets. I won't make that mistake again. I didn't even bring that to the staff's attention, because I had a bigger issue. I had sent my own food for a reason. My dachshund has thyroid issues that make her overweight. She is on a calorie-counted diet. When I opened the bag I sent with them, only ONE portion of food for each dog was missing. So I thought either my dogs didn't get fed for 4 of the 5 days, or they fed them something else. I immediately called and asked what had happened, and received a return call a short time later from the owner. He said that the person in charge of my dogs for the weekend had difficulty getting them to eat their food the first night. So they looked at their info card, saw no allergies, and took it upon themselves to feed my dogs the kennel's food. The owner said that they have a procedure for this, if a dog won't eat, the staff member is to call the owner for advice, and then call the customer and ASK PERMISSION to feed the dogs something else. No one called me for permission. No one called me at all. The owner said that this will prompt a staff meeting about policy. That's fine and dandy, but does nothing for my frustration at paying almost $200 for my instructions to be ignored completely. The owner seemed sincere in his apology, and I would give this place ONE MORE CHANCE, based pretty much only on convenience of location. If they failed again, though, there is no way for a third try.

I don't know who the new owner is but this is not the same riptide grooming salon I've always gone…read moreto. I called and asked to make an appointment with a specific groomer for my red toy poodle. When I was told that groomer no longer worked there I said it was okay I'll take someone else but then they did not put me on mute and I heard their conversation "are you interested in a red toy poodle?" "No, tell her we're booked out for months and that if she hasn't been here for over two months" I have taken my dog Scarlet to Riptide Grooming and she has been groomed by other groomers. Someone just referred Amber to me. This shows me what type of establishment they're truly running here. #poodlelivesmatter

Don't let holly groom your dog. Riptide use to be good I know Ann the owner…read more She is kind and loves animals the others are awful I felt they didn't care for my dog they kept her in a cage for 5 hours then after I called and complained they did a quick half was cut and charged me full priced time to look for a new groomer.

We just got into town and needed to get our dog bathed and brushed. I called and luckily there has…read morebeen a cancellation. We took him right away, and an hour later we had a beautiful dog!! Great job! We will definitely be back! And thank you!!

The owners are great! We boarded our dog while on vacation. The owners sent us daily updates and…read morephotos while we were gone. Reasonably priced and had great times for drop off and pick up. Our dog came home just completely wore out from playing with the other dogs everyday. We will be using then for future boarding.

First time trying House of Hounds, and it was a great experience, especially Lexi. She is so…read morefriendly, charming, and just naturally good at making people feel welcome. She took incredible care of me and my pup. We may have a crush on her. If you see Lexi, breathe deep! Your day just got better.

Too many fees for our first experience there. Probably won't return. I think our dog was well taken…read morecare of but will look elsewhere.

Gave Becky's pet parlor a try for my elderly dog who hates to get her nails trimmed. Called…read moreyesterday and got an appointment today! Becky is very friendly and she has a very nice building, I was so happy with everything! My dog and I are so happy!!! I recommend Becky for your dogs grooming needs!!!

I have taken my Bichon Frise to Becky for over six years. I've always been extremely pleased. She…read morenow has another great groomer working with her who I have also used. Both groomers are not only highly qualified but also extremely nice and friendly. I highly recommend Becky's Pet Parlor! J. Taylor